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Epson DS-870 User Manual
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Epson DS-870 User Manual

Epson DS-870 User Manual

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DS-870/DS-970 User's Guide

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Summary of Contents for Epson DS-870

  • Page 1 DS-870/DS-970 User's Guide...
  • Page 3 Changing Regular Cleaning Alert Settings ..................15 Scanner Parts Locations ........................16 Scanner Parts..........................17 User Replaceable Epson Scanner Parts ..................19 Using Power Saving Settings ......................20 Changing the Sleep Timer Settings ....................20 Changing the Power Off Timer Settings ..................21 Loading Originals............................
  • Page 4 Scanning Two Originals onto One Sheet (Stitching Images) - Windows ........80 Scanning Multi-Page Originals as Separate Files - Windows ............83 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........87 Saving a Scan as an Office Format File - Windows ............... 88 Scanning to a SharePoint Server or Cloud Service - Windows............
  • Page 5 Ripple Patterns Appear in an Image .................... 141 Spots or Lines Appear in All Scanned Images................142 Scanned Image is Cropped ......................142 Resetting the Epson Scan 2 Settings ..................143 Solving Flatbed Scanner Dock Problems ..................143 Scanned Image Edges are Cropped ................... 144 Line of Dots Appears in All Scanned Images................
  • Page 6 Safety and Approvals Specifications ....................153 Notices ..............................154 Important Safety Instructions......................154 Restrictions on Copying ........................156 Default Delay Times for Power Management for Epson Products............ 157 Binding Arbitration and Class Waiver ....................157 Trademarks ............................160 Copyright Notice..........................160 libTIFF Software Acknowledgment....................
  • Page 7 DS-870/DS-970 User's Guide Welcome to the DS-870/DS-970 User's Guide. For a printable PDF copy of this guide, click here.
  • Page 8 Scanner Basics See these sections to learn about the basic features of your scanner. Using the Control Panel Scanner Parts Locations Using Power Saving Settings Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Adjusting the Screen Brightness Changing LCD Screen Language...
  • Page 9 Navigation arrows and the OK button stop button start button back button The LCD Screen Viewing Animations Setting User Access Restrictions (Access Control) Status Icon Information Parent topic: Using the Control Panel The LCD Screen Home screen indicator Double Feed Detection Skip (DFDS) is enabled (blue) or disabled. Select the DFDS Function option in the Scanner Settings menu to change the setting.
  • Page 10 Displays available menus Press the arrow button to scroll through available menus Displays available button actions Parent topic: Control Panel Buttons and Lights Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem.
  • Page 11 While viewing the topics, you may see screens like this: Indicates your overall progress through the animation Press the left arrow button to view the previous step Displays the current step number and the total number of steps Press the right arrow button to view the next step Parent topic: Control Panel Buttons and Lights Setting User Access Restrictions (Access Control)
  • Page 12 • Language • Regular Cleaning Alert Settings • System Administration Note: If your system has an administrator, contact your administrator before enabling restricted access. 1. Press the home button, if necessary. 2. Select Settings and press the OK button. 3. Use the arrow buttons to select System Administration and press the OK button. 4.
  • Page 13 Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description Indicates that you are on the home screen. Slow mode is enabled. Paper feeding speed is reduced during scanning. Slow mode is disabled. Double Feed Detection Skip (DFDS) is enabled.
  • Page 14 You see a screen like this: 3. Use the arrow buttons to select LCD Brightness and press the OK button. 4. Use the arrow buttons to decrease or increase the brightness. 5. Press the OK button to exit. Parent topic: Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen.
  • Page 15 You see a screen like this: 3. Use the arrow buttons to select Language and press the OK button. 4. Select a language and press the OK button to exit. Parent topic: Using the Control Panel Changing Regular Cleaning Alert Settings You can set an alert to appear to remind you to perform regular cleaning after a certain number of scans.
  • Page 16 5. Press the OK button to exit. Parent topic: Using the Control Panel Scanner Parts Locations See these sections to identify the parts on your scanner. Scanner Parts User Replaceable Epson Scanner Parts Parent topic: Scanner Basics...
  • Page 17 Scanner Parts Control panel Edge guides Input tray Input tray extension ADF (Automatic Document Feeder) Output tray Output tray extensions...
  • Page 18 Stopper Kensington security slot USB port Power inlet Cover open lever Scanner cover...
  • Page 19 (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Part Part number Carrier sheet B12B819051...
  • Page 20 Part Part number Flatbed scanner dock* (Windows only) B12B819011 Epson Perfection V19 (for use with B11B231201 scanner dock) Epson Perfection V39 (for use with B11B232201 scanner dock) * You cannot use the flatbed scanner dock and the Network Interface Unit at the same time.
  • Page 21 You see a screen like this: 3. Use the arrow buttons to select Sleep Timer and press the OK button. 4. Do one of the following: • Press the up or down arrow buttons to decrease or increase the number of minutes. •...
  • Page 22 You see a screen like this: 3. Use the arrow buttons to select Power Off Timer and press the OK button. 4. Select Off or select a time period between 30minutes and 12h (12 hours). 5. Press the OK button to exit. Parent topic: Using Power Saving Settings...
  • Page 23 Loading Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals Loading Originals in the Input Tray You can load originals that meet the document specifications in the input tray. Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray.
  • Page 24 Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 4.
  • Page 25 5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown.
  • Page 26 6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 30 cards (printed side down and long edge first) into the input tray horizontally, and slide them in until they meet resistance.
  • Page 28 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
  • Page 29 7. Slide the edge guides against the edges of the original. Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown and use the following resolutions: •...
  • Page 30 • 215 to 240 inches (5461.1 to 6096 mm): 200 dpi or less 8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner.
  • Page 31 Related references Original Document Specifications Related topics Scanning Loading Multiple Sizes of Originals in the Input Tray You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just make sure they meet the original document specifications. Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray.
  • Page 32 3. Slide the input tray edge guides all the way out. 4. Load the originals in the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are facedown and the top edges are slightly angled in the input tray.
  • Page 33 Settings > Scanner Settings > Slow > On on the LCD screen. You can also scan originals of multiple sizes by loading them one by one using the Automatic Feeding Mode setting in Epson Scan 2. Parent topic: Loading Originals in the Input Tray...
  • Page 34 Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 7 to 110 lb 21 lb (80 g/m²): 100 [216 × 279 mm]) (27 to 413 g/m²) sheets Fine paper 24 lb (90 g/m²): 86 sheets A4 (8.3 ×...
  • Page 35 Paper type Paper size Paper weight Loading capacity Plain paper Legal (8.5 × 14 inches 7 to 110 lb 21 lb (80 g/m²): 80 sheets [216 × 356 mm]) (27 to 413 g/m²) Fine paper 24 lb (90 g/m²): 69 sheets Recycled paper 28 lb (104 g/m²): 59 sheets...
  • Page 36 • Originals containing staples or paper clips • Originals with holes on the bottom of them • Originals that are bound • Originals with carbon paper backing • Transparencies • Glossy originals • Carbon-less paper • Perforated originals • Originals with labels, stickers, or glue •...
  • Page 37 2. Slide the input tray edge guides all the way out. 3. Load plastic or laminated cards (printed side down and long edge first) into the input tray horizontally, and slide them in until they meet resistance.
  • Page 38 Note: Do not load plastic cards vertically. 4. Slide the edge guides against the edges of the card.
  • Page 39 5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it. Press the down arrow button on the control panel, and select DFDS Function >...
  • Page 40 Loading Special Originals You can load photos or large, thick, or folded originals in the input tray using one or more carrier sheets. You can also load envelopes. Make sure the originals meet the specifications for special originals before loading them. 1.
  • Page 41 3. Slide the input tray edge guides all the way out.
  • Page 42 4. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 7. 5. Do one of the following to load photos, or folded or irregularly shaped originals using a carrier sheet: Note: Use only the carrier sheet designed for your scanner.
  • Page 43 • For a Letter- or A4-size or larger original, fold it as shown and place it in the center of an optional carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up. To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2 or Document Capture Pro.
  • Page 44 edge of the original against the binding of the carrier sheet, as shown. Otherwise, the scanner may not detect the correct length of the original.
  • Page 45 6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original...
  • Page 46 Photo or irregularly shaped original 7. Slide the edge guides against the edges of the envelope or carrier sheet.
  • Page 47 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect, Paper Skew is automatically selected as the Correct Document Skew setting.
  • Page 48 Paper type Paper size Paper thickness Loading capacity Large originals (plain Up to this size: A3 (11.7 × 16.5 0.012 inch (0.3 mm) 10 carrier sheets paper, fine paper, or inches [297 × 420 mm]) maximum recycled paper) B4 (13.9 × 9.84 inches (excluding the (load only in a carrier [353 ×...
  • Page 49 Using the Network Interface Unit See these sections to use the optional Epson Network Interface Unit to scan over a network. Note: You cannot use the Epson Network Interface Unit and flatbed scanner dock options at the same time. Network Security Recommendations...
  • Page 50 Using the Network Interface Unit Setting Up Network Scanning You can set up network scanning through the optional Epson Network Interface Unit. First connect the unit to your scanner and verify that both are working properly. Then follow the instructions here to set up...
  • Page 51 Note: Make a note of the IP address or host name of the Epson Network Interface Unit so you can enter it in these steps. 1. Do one of the following to start the Epson Scan 2 Utility: • Windows 10: Click and select EPSON >...
  • Page 52 Scanning to Network Computers from the Network Interface Unit You can scan to a network computer directly from the Epson Network Interface Unit. You first set up a scan job in Document Capture Pro (Windows) or Document Capture (Mac) and then select the computer...
  • Page 53 1. Start a scan job using Document Capture Pro (Windows) or Document Capture (Mac). 2. Press the OK button on the Epson Network Interface Unit. 3. On the LCD screen of the Epson Network Interface Unit, select the computer you want to send the scanned file to and press the OK button.
  • Page 54 Note: You can also scan using Document Capture Pro (Windows) or Document Capture (Mac). Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Parent topic:...
  • Page 55 4. Use the arrow buttons to select Scan, and press the OK button. 5. On the Select Job screen, use the left and right arrow buttons to select a job. Note: If you want to start scanning immediately, press the start button on the Select Job screen.
  • Page 56 7. Select from the following options: • To slow down the scanning speed, set the Slow setting to On. • To skip double feed detection when scanning originals such as envelopes or plastic cards, set the DFDS Function setting to On. •...
  • Page 57 1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 58 You see a window like this: 4. To add a scan job, click the New Job icon, enter a name for the new job, select settings as necessary, and click OK. You can now use the new scan job when you scan with Document Capture Pro. Note: See the help information in Document Capture Pro for details.
  • Page 59 6. Select the jobs that you want to assign using any of the pull-down menus. Note: The number of pull-down menus available may vary, depending on your product and any connected options. 7. Click OK, then click OK again. You can now use the added scan jobs when you scan from the product control panel. Parent topic: Starting a Scan Using the Product Control Panel Adding and Assigning Scan Jobs with Document Capture - Mac...
  • Page 60 Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
  • Page 61 You see an Epson Scan 2 window like this:...
  • Page 62 Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 63 You see an Epson Scan 2 window like this:...
  • Page 64 1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 65 3. Click one of the job icons or click the arrow next to the Job Settings button to select a different format. 4. If you want to select detailed scan settings, click Switch to Standard View and select Scan Settings from the Scan Setting Name list.
  • Page 66 You see a window like this: 5. Select any displayed scan settings you want to use and click OK. 6. Click Scan.
  • Page 67 You see a preview of your scan in the Document Capture Pro window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window. 7. If you would like to scan additional originals and add them to the current captured images, click the Add Page icon and follow the instructions on the screen.
  • Page 68 Document Capture for details. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list.
  • Page 69 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan.
  • Page 70 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
  • Page 71 Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary.
  • Page 72 You see this window:...
  • Page 73 4. Select the Scanning Side setting that matches the sides of the original that you want to scan. 5. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.
  • Page 74 Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 12. Reinsert your original into the ADF. 13. If scanning an original in a carrier sheet or other special original, see the link below for other setting requirements for special documents.
  • Page 75 Loading Originals in the Input Tray Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Stitch Images When scanning double-sided originals, lets you lay out images from both sides of the original onto one scanned page.
  • Page 76 Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
  • Page 77 Adds text to the background of the scanned image. Parent topic: Scanning in Epson Scan 2 Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of original Required settings Envelope Select Off as the Detect Double Feed setting.
  • Page 78 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. Bitmap (*.bmp) A standard image file format for most Windows programs.
  • Page 79 Scanning Two Originals onto One Sheet (Stitching Images) - Windows Scanning Multi-Page Originals as Separate Files - Windows Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 Saving a Scan as an Office Format File - Windows Scanning to a SharePoint Server or Cloud Service - Windows...
  • Page 80 You can scan both sides of a double-sided or folded original and combine them into a single image with the Epson Scan 2 Stitch Images settings (not available for all products). Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details.
  • Page 81 You see a window like this: 4. Click the Scan Settings button, then click Detailed Settings. Note: If you do not see any icons, click the V symbol next to the Job Settings button.
  • Page 82 You see an Epson Scan 2 window like this:...
  • Page 83 The scanned image is displayed. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
  • Page 84 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
  • Page 85 You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your product starts scanning and you see the settings window.
  • Page 86 You see a window like this: 9. Select the method you used to separate the originals as the Separator setting. Note: See the help information in Document Capture Pro for details. 10. If necessary, select Create Folder and select a folder name. 11.
  • Page 87 Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
  • Page 88 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 89 You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the V symbol next to the Job Settings button.
  • Page 90 You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) to choose where to send your scanned files. Your product starts scanning and you see the settings window.
  • Page 91 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 92 You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the V symbol next to the Job Settings button.
  • Page 93 You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the cloud server or service destination icons in the Scan and... section of the window. Your product starts scanning and you see the settings window.
  • Page 94 Scanning to a SharePoint Server or Cloud Service - Mac You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list.
  • Page 95 3. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture for details. 4. Click Scan. You see a preview of your scan in the Document Capture window. 5. Click one of the cloud service Destination icons to choose where to save your scanned file. (If you cannot see all of the icons, the service software may not be installed, the service may not be available on your platform, or you need to click the arrow next to the icons.) You see the Transfer Settings window.
  • Page 96 To attach the flatbed scanner and dock to your document scanner, follow the installation instructions that came with your flatbed scanner dock. Note: You cannot use the flatbed scanner dock and Epson Network Interface Unit options at the same time.
  • Page 97 Flatbed Scanner Dock Parts Stopper Output tray extension...
  • Page 98 Scanner cover/output tray USB port 1 (for connecting flatbed dock to computer) USB port 2 (for connecting flatbed dock to document scanner) Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock See these sections to scan when using the optional flatbed scanner dock.
  • Page 99 Caution: Make sure the scanner is placed on a flat surface. Do not place heavy objects on the scanner glass and do not press on the glass with too much force, or it may damage the scanner. Do not leave photos on the scanner glass for an extended period, or they may stick to the glass.
  • Page 100 2. Open the flatbed scanner cover.
  • Page 101 3. Place your original facedown on the scanner glass with the top edge facing as shown. Slide the original to the edges of the indicated corner.
  • Page 102 4. Close the flatbed scanner cover gently to keep your original in place. If you are scanning a book or other thick document, hold the scanner cover down as you scan. 5. Start Document Capture Pro (Windows), Document Capture (Mac), or Epson Scan 2. 6. Select Scanner Glass as the Document Source setting.
  • Page 103 • Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary.
  • Page 104 For originals between 8.2 inches (210 mm) and 11.7 inches (297 mm) long: • Extend the document scanner's input tray, open the scanner dock's stopper, and slide the stopper forward or backward so that it is a little longer than the length of the original. (Do not open the output tray on the document scanner.) For originals between 11.7 inches (297 mm) and 14 inches (356 mm) long: •...
  • Page 105 • Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary.
  • Page 106 For originals that are 14 inches (356 mm) or longer: • Leave the document scanner's output tray closed and close the scanner dock's stopper. Parent topic: Scanning from the Flatbed Scanner Dock Cleaning the Flatbed Scanner Dock To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 107 2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to the computer. 3. Clean the outer case with a cloth dampened with mild detergent and water. 4. If the scanner glass is dirty, clean it with a soft dry cloth. If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove it.
  • Page 108 Note: If you are transporting only the flatbed scanner dock (without the document scanner), follow the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner and dock from the document scanner. 1. Turn off the document scanner using the power button.
  • Page 109 3. Lift the entire scanner unit as shown, making sure to keep it level during transport. 4. Place the scanner unit in its original packing materials if possible, or use equivalent materials with cushioning around the scanner. Caution: Avoid turning the scanner upside down when transporting it or you may damage the scanner.
  • Page 110 Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 111 3. Pull down on the cover open lever and open the scanner cover. 4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a genuine Epson cleaning kit.
  • Page 112 5. Use a cotton swab to wipe off any dust or dirt on the sensors shown here. Caution: Do not use liquid or glass cleaner on the cotton swab. 6. Locate the separation roller.
  • Page 113 7. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 8. Slide the separation roller to the left and remove it.
  • Page 114 9. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
  • Page 115 11. Close the separation roller cover until you hear it click into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 12.
  • Page 116 13. Press down on the pickup roller cover latch and pull up the cover to remove it.
  • Page 117 14. Pull down the tab on the pickup roller and slide the roller to the right to remove it. 15. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth.
  • Page 118 16. To replace the pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller.
  • Page 119 17. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
  • Page 120 22. Pull down on the cover open lever and open the scanner cover. The scanner enters roller cleaning mode.
  • Page 121 23. Slowly rotate the rollers shown here by pressing the start button. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollers are clean.
  • Page 122 Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Counter tab. You see a screen like this: 4.
  • Page 123 Replacing the Scanner Rollers Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers. Check the scanner roller counter to see when you need to replace the rollers. 1. Turn off the scanner. 2. Unplug the AC adapter. 3.
  • Page 124 5. Press down on the pickup roller cover latch and pull up the cover to remove it.
  • Page 125 6. Pull down the tab on the pickup roller and slide the roller to the right to remove it. 7. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller.
  • Page 126 8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the pickup roller and reinstall it, then try to close the cover again.
  • Page 127 9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it.
  • Page 128 15. Plug in the AC adapter and turn on the scanner. 16. Reset the roller counter. Resetting the Scanner Roller Counter Parent topic: Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter...
  • Page 129 3. Press the down arrow button to select Reset Counter and press the OK button. 4. Select Yes. Note: You can also reset the roller counter from your computer using the Epson Scan 2 Utility. Select the Counter tab and click Reset.
  • Page 130 3. Close the input tray extension and the output tray. Note: Make sure the output tray is securely closed.
  • Page 131 4. Push apart the latches on the back on the input tray and lift the input tray off of the scanner. 5. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Parent topic: Cleaning and Transporting Your Scanner...
  • Page 132 Epson for support. RECOVERY MODE An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support.
  • Page 133 If the scanner button does not start the correct program or perform the correct action, try these solutions: • Check the USB cable connection between the computer and scanner. • Check that the correct scanner is selected using the Epson Scan 2 Utility.
  • Page 134 • Make sure you have assigned the correct job to the scanner button and change it, if necessary. • Check the status of the lights and make sure the scanner is ready to scan. • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.
  • Page 135 • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions and install one version.
  • Page 136 • Use the optional carrier sheet for thin, folded, or irregularly shaped originals. • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
  • Page 137 3. Pull down the cover open lever and open the scanner cover. 4. Gently pull out any jammed originals from inside the scanner.
  • Page 138 If originals jam in the scanner frequently, try the following: • Select Slow on the scanner control panel to slow down the scanning speed. • Turn off the Detect Double Feed setting in Epson Scan 2. • Clean inside the scanner and clean the rollers.
  • Page 139 • The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2. • If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may have automatically slowed down to protect the scanner mechanism from overheating or becoming damaged.
  • Page 140 If an image from the back of a thin original appears in your scanned image, make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. You can also select the Remove Background setting in Epson Scan 2.
  • Page 141 • Set the scanning resolution between 200 and 600 dpi. • If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments.
  • Page 142 Scanned Image is Cropped If the edges of a scanned image are cropped, try the following solutions: • Select Auto Detect or Auto Detect (Long Paper) as the Document Size setting in Epson Scan 2, Document Capture Pro, or Document Capture.
  • Page 143 • In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the cropping area shown in the Crop Margins for Size "Auto" setting. • In Epson Scan 2, select the Advanced Settings tab. Set the Edge Fill setting to None.
  • Page 144 Line of Dots Appears in All Scanned Images Binding Margins on a Scanned Booklet are Blurry Back of Original Image Appears in Scanned Document Parent topic: Solving Problems Scanned Image Edges are Cropped If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly.
  • Page 145 Enhancement setting in Epson Scan 2. You can also select the Remove Background setting in Epson Scan 2. • Select a lower level for Edge Enhancement or a higher level for Noise Reduction Level in Epson Scan 2. Parent topic:...
  • Page 146 Uninstalling Scanner Software - Mac In most cases, you do not need to uninstall your scanner software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your scanner software as described here.
  • Page 147 You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
  • Page 148 For Epson Scan 2 and related software: • Windows 10 • Windows 8.x • Windows 7 • Windows Server (2003, 2008, 2012, 2016) Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...
  • Page 149 • OS X 10.7.x • OS X 10.6.8 Note: The UNIX File System (UFS) and Fast User Switching for macOS is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support...
  • Page 150 Paper output Facedown ejection Paper capacity 100 sheets of paper at 21 lb (80 g/m ) weight Light source RGB LED Scanning resolution 600 dpi (main scan) 600 dpi (sub scan) Output resolution 50 to 1200 dpi (in 1 dpi increments) Long paper scanning in the following resolution ranges: •...
  • Page 151 Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. DC 24V Rated DC input voltage Rated DC input current DS-870: Power consumption Operating: 18 W Ready mode: 8.5 W Sleep mode: 1.4 W Power off mode: 0.1 W...
  • Page 152 Rated output current Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 41 to 95 °F (5 to 35 °C) Storage: –13 to 140 °F (–25 to 60 °C) Humidity Operating: 15 to 80% RH (non-condensing) Storage: 15 to 85% RH Operating conditions Ordinary office or home conditions Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty...
  • Page 153 Safety and Approvals Specifications Scanner United States EMC: FCC part 15 Subpart B class B Canada EMC: CAN/CSA-CEI/IEC CISPR 22 Class B AC Adapter (A471H) United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B Parent topic: Technical Specifications...
  • Page 154 Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 155 • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. AC Adapter • Do not place or store the AC adapter outdoors, in a car, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.
  • Page 156 LCD Screen • If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water.
  • Page 157 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
  • Page 158 Orange County, California, at your option. a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure:...
  • Page 159 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
  • Page 160 Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
  • Page 161 (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
  • Page 162 A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law.

This manual is also suitable for:

Ds-970