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Magewell ULTRA ENCODE PLUS User Manual

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  • Page 2: Table Of Contents

    TABLE OF CONTENTS Web UI Configuration Preface Accessing the Web UI Signing In/Out Introduction Dashboard Key Features Input System Requirements Encode Tutorial Live Record Part 1. Ultra Encode Setup Overlay Part 2. YouTube Setup General Installation Network User Admin Safety Information Firmware FCC Compliance Statement Control Hub...

  • Page 3: Preface

    Preface Introduction Our Ultra Encode family of universal live media encoders offers systems integrators, streaming professionals, and OEM partners a flexible and affordable encoding solution for applications including live streaming, AV over IP, remote contribution, IP production workflows and much more. Available in HDMI and SDI models, it builds on the functionality of the Ultra Encode family with expanded features including 4K encoding and streaming from the HDMI input;...

  • Page 4: Key Features

    Key Features System Requirements Support RTSP/RTMP/RTMPS/SRT Caller/SRT ■ Network Listener/NDI |HX2/NDI |HX3/HLS/TS over UDP/TS over RTP/TVU ISSP ® ® 10/100/1000Mbps Ethernet streaming protocols ■ Wi-Fi 802.11 a/b/g/n/ac Dual stream encoding - main-stream and sub-stream ■ ■ USB 4G/5G mobile broadband modem (not included) 8 overlays for main and sub streams each ■...

  • Page 5: Tutorial

    Tutorial Let’s learn by example. Throughout this tutorial, we’ll walk you through the creation of a basic YouTube live streaming with Ultra Encode. It’ll consist of two parts: Part 1. Ultra Encode setup Part 2. YouTube setup Part 1. Ultra Encode Setup 1.
  • Page 6 Sign In Find your Device...
  • Page 7 2. Add YouTube streaming session If you need low latency, then YouTube RTMP is the better option. However, if you need adaptive bitrate streaming, then YouTube HLS is the better option. 1. In the left control pane, go to Live tab. Click Add Destination and choose YouTube RTMP or YouTube HLS. 2.
  • Page 8 4. Choose the Event where you want to show your video clips. Then you can simply save the server with default parameters for streaming. 5. Content made for kids switch is off by default. You can go to Youtube Help to get detailed requirements.

  • Page 9: Part 2. Youtube Setup

    Part 2. YouTube Setup Create a live stream task in YouTube Studio to go live, and specify the Title, Category, Privacy, etc.

  • Page 10: Installation

    Avoid dust, humidity, and temperature extremes. Do not place the product ■ ■ qualified service technician or your retailer for help. in any area where it may become wet. If you encounter technical problems with the product, contact your dealer ■ or the Magewell Support Team via support@magewell.net.

  • Page 11: Fcc Compliance Statement

    FCC Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and cause undesired operation (2) this device must accept any interference received, including interference that may cause undesired operation. FCC Statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 12: Interfaces & Indicators

    Interfaces & Indicators Ultra Encode HDMI Plus Figure 1 Ultra Encode HDMI  Plug included Wi-Fi antenna when you want to connect to a wireless network.
  • Page 13 Ultra Encode SDI Plus Figure 2 Ultra Encode SDI Plug included Wi-Fi antenna when you want to connect to a wireless network. ...
  • Page 14 Indicators Indicators status is as follows. Multiple indicators flash: PWR (Power) The indicator lights of live, Eth, Wi-Fi flash once simultaneously: system is ■ On: power on. booting up or rebooting. ■ Off: power off. The indicator lights of live, Eth, Wi-Fi flash in turn: firmware is updating. ■...

  • Page 15: Get Started With Ultra Encode

    Get Started With Ultra Encode Access Web UI Manage your device via wired networks, USB NET, or Wi-Fi. 1. Connect your device to your LAN and power it up. The device may be powered by PoE through the ETH+PoE port or by DC input using the provided power adapter.
  • Page 16 The AP names after your gear's Serial number, and the password is the last 8-number of the serial number. For example, a serial number 311210101001 indicates the initial AP password is 10101001. We recommend that the distance between the Web UI and the encoder should be within 10m.

  • Page 17: Initialization

    Initialization Follow the instructions of the Web UI to perform the device initialization and set a new device name.

  • Page 18: Web Ui Configuration

    Web UI Configuration Accessing the Web UI A free tool, Web UI, is provided to monitor and manage device status and configuration. If you know your device's IP address, type it into your web browser to access the Web UI. Alternatively, you can access the Web UI via wired Ethernet, USB NET, or Wi-Fi following the steps below.
  • Page 19 i. In your smartphone/tablet/laptop, turn on WLAN, search for and join the device AP named Ultra Encode + (Serial number). The AP names after your gear's Serial number, and the password is the last 8-number of the serial number by default. For example, a serial number 311210101001 indicates the initial AP password is 10101001.

  • Page 20: Signing In/Out

    Signing In/Out The Web UI allows multiple users to have read/write access to make configuration settings at the same time after logging-in. However, to avoid configuration conflicts, we do not recommend you to operate one device simultaneously. 1. Sign In: enter your account and password in the SIGN IN page. The default administrator name and password are both Admin.

  • Page 21: Dashboard

    Dashboard On Dashboard page, you can preview the thumbnail of the encoded video ■ check device hardware information ■ check system status ■ set global volume mixer ■ check product module at the upper left corner ■ Setting Volume Mixer Mic Bias: turn it on when connecting a microphone via line in.
  • Page 22 Previewing Thumbnails Thumbnails, with a low resolution of 640x360, give you a quick snapshot of video being encoded.
  • Page 23 Checking BASIC INFO Device name: device name of your unit. You can modify the device name in ■ System > General > Device name section. Serial number: serial number of your unit, which is also marked on your ■ device. Input Signal: current input signal format.

  • Page 24: Checking Status

    Checking Status Gives you an overview of your system CPU, memory usage, network usage ■ in real-time in order to evaluate the device performance & health.

  • Page 25: Input

    Input Click and enter the Input tab to check the input signal information detected by the device. Set Input Source Color format: input video color format. Check the box to select other ■ options, including RGB, YUV BT.601, YUV BT.709, YUV BT.2020. Quantization: input quantization range.
  • Page 26 Check Video Status Resolution shows the input video pixel resolution & frame rate. ■ Color depth shows the input video color depth, in bits. ■ Sampling shows the input video color sampling format. ■ Aspect ratio shows the input video aspect ratio. ■...
  • Page 27 ST 352 payload ID shows the SMPTE ST 352 video payload identification ■ code for SDI. H total shows the total number of pixels, horizontally. ■ V total shows the total number of pixels, vertically. ■ H active shows the number of active pixels, horizontally. ■...
  • Page 28 Check HDMI Status NOTE: This parameter is available for HDMI products. Mode shows the signal type (which is always HDMI for the HDMI product). ■ HDCP encrypted shows whether the signal source is HDCP encrypted. ■ In accordance with the related laws and regulations, the device doesn't process HDCP encrypted signals, so the value is None.
  • Page 29 Check HDMI INFO FRAME The info frames vary from different signal sources, AVI/AUDIO/SPD/VS may be included. Type shows the packet type. ■ Version shows the packet Version. ■ Length shows the length of the AVI InfoFrame payload. ■ Checksum shows the packet checksum. ■...
  • Page 30 EDID Click the EDID to check the EDID information. By clicking Reset to Default, you can cancel your settings. EDID is only available for products supporting HDMI signal. Set SmartEDID NOTE: This function is available for HDMI products. SmartEDID ■ SmartEDID is enabled by default.
  • Page 31 through output, the source device will decide not to output audio. As a result, the device will not get any audio input. If Add Audio is enabled, the device will communicate with the video source device, forcing it to output audio. Limited pixel clock ■...
  • Page 32 Check Loop-through EDID Loop-through EDID shows the EDID of the connected loop-through device. NOTE: This section is available for HDMI products. Export: Click and set the file name to export the current EDID as a .bin file. ■ No Signal Images Select a JPEG image for no signal display, which size up to 1920x1080, 1MB.

  • Page 33: Encode

    Encode Deinterlacing For interlaced signals, the output can be interlaced HEVC stream, if de- interlace function is turned off, and the stream encoders both are HEVC. Video de-interlace: by default, the switch is on. The dual streams must be ■ HEVC(H.265) for turning off de-interlace.
  • Page 34 Setting Main Stream Crop: click on the icon, and specify the cropping ratio as Free, 1:1, 3:2, ■ 4:3, 16:9 in the pop-up window. You can drag and drop the crop border to set the crop window. Or specify the the left (x) and top (y) edges of the containing block and the specified width (w) and height (h) of the rectangle.
  • Page 35 Min QP value. We recommend you use the default value and do fine adjustment if needed. Code type: options are H.264 (default) and H.265(HEVC) encoders. ■ Encoding profile: for H.264 encoder, the profiles can be High ■ (default)/Main profile/Baseline. For H.265 (HEVC), it can be Main profile. Quantization range: options are Full range(0-255) and Limited range(16- ■...
  • Page 36 Setting Main Stream By default, the sub stream is on. You can turn it off to lower bandwith ■ usage. Crop: click on the icon, and specify the cropping ratio as Free, 1:1, 3:2, ■ 4:3, 16:9 in the pop-up window. You can drag and drop the crop border to set the crop window.
  • Page 37 the only choice for NDI |HX3. ® Encoding profile: for H.264 encoder, the profiles can be High ■ (default)/Main profile/Baseline. For H.265 (HEVC), it can be Main profile. Quantization range: options are Full range(0-255) and Limited range(16- ■ 235) (default). AR convert: options are Ignore, Cropping and Padding (default).
  • Page 38 Setting Audio Audio stream count: set the number of audio streams for encoding to be 1- ■ 8, default is 1. Audio output: can be either embedded audio signal (default) or embedded ■ audio signal + Line in. Audio stream: the number of streams is controlled by the parameter ■...

  • Page 39: Live

    Live The encoder natively supports streaming to YouTube, Facebook, Twitch, as well as self-defined servers. Managing Live Streaming Sessions You can manually added, modify, or delete any of streaming sessions listed in the tab. Click Edit to modify the parameters of the stream. ■...
  • Page 40 To start streaming immediately: you need to turn on the switch of one ■ seesion and the stream function. To schedule a stream: you need to add a scheduler to the specified ■ seesion(s). Use the schedule function for your live stream, which will be triggered, ended, repeated automatically on a chosen day and time.
  • Page 41 Live Streaming to Twitch You can stream to Twitch if you have a Twitch account. To ensure smooth live streaming experience, connecting to a wired  Ethernet network is recommended. 1. Click + Add Destination in the Live tab, select , follow the on- screen instructions to log in and select a server.
  • Page 42 9. Go back to Live page, turn on before streaming. Live Streaming to Facebook Live You can live broadcast to Facebook if you have a Facebook account. To ensure smooth live streaming experience, connecting to a wired  Ethernet network is recommended. 1.
  • Page 43 The device scans for the available network according to the connection priority and connect to it for streaming. If the current network is disconnected, the unit automatically re-scans according to the priority. Plug a USB modem into your encoder while using mobile network to stream.
  • Page 44  To enable the Live streaming feature, refer to YouTube Help. 1. Click + Add Destination in the Live tab, select YouTube RTMP or YouTube HLS, enter the stream Name, follow the on-screen instructions to log in and select a server. 2.
  • Page 45 automatically. And you can stream to YouTube using streamer without clicking on go live in YouTube Studio. Choose a channel or event. Then go live in YouTube studio to ensure a successful live broadcast. 9. Content made for kids switch is off by default. You can go to Youtube Help to get detailed requirements.
  • Page 46 Obtain the User Name and Password from your live streaming service provider. Network: The device scans for the available network according to the ■ connection priority and connect to it for streaming. If the current network is disconnected, the unit automatically re-scans according to the priority. By default, the network connection priority is: Mobile Broadband >...
  • Page 47 Sub key: specify stream key for sub stream. The sub key should be different ■ from main key. Audio: turn on to stream audio signal, otherwise audio will not be ■ delivered. The audio signal consists of audio embedded in input signal and LINE IN.
  • Page 48 SRT Caller Name: specify a name for current task to facilitate server management, ■ which will be displayed in server list. The name can be 1~30 character. Stream: choose to stream main or sub stream, which can be customized in ■...
  • Page 49 milliseconds, which ranges from 0 to 10000. The default value is 10000ms. Latency: possible values are 30 ~ 8000ms. The default value is 120ms. We ■ recommend that you set the same latency for SRT caller and listener. Bandwidth: indicate the portion of the total bandwidth of a stream ■...
  • Page 50 SRT Listener Name: specify a name for current task to facilitate server management, ■ which will be displayed in server list. The name can be 1~30 character. Stream: choose to stream main or sub stream, which can be customized in ■...
  • Page 51 MTU: specify maximum transmission unit (MTU) in bytes, ranging from 232 ■ to 1500. The default size is 1496. Connections: 8 connections at most. ■ Encryption: specify encryption algorithm for stream data security. Options ■ are not used (default), AES-128/192/256. Passphrase: specify stream key of 10 to 79 characters, which is the same as ■...
  • Page 52 NDI |HX2 and NDI |HX3 are supported. ® ® Name: specify a name for current task to facilitate server management, ■ which will be displayed in server list. The name can be 1~30 character. Program stream: Options are Main stream, Sub stream, and full black ■...
  • Page 53 the receiver. It is used where lower latency matters. And multiple simultaneous streams will work independently for multiple receivers. UDP (Multicast) indicates that the encoder sends the UDP stream to a ■ multicast group. It is used for one-to-many broadcast for lower CPU utilization.
  • Page 54 When streaming NDI |HX2, the encoder would send dual streams ® ■ simultaneously. When streaming NDI |HX3, the encoder would send the dual streams ® ■ simultaneously, and sub streams format is fixed as 640x360, 30FPS, 3Mbps. The encoder can stream 2 NDI |HX2 sessions with other protocol streams. ®...
  • Page 55 TS over UDP/RTP Name: specify a name for current task to facilitate server management, ■ which will be displayed in server list. The name can be 1~30 character. Stream: options are main stream and sub stream, which can be ■ customized in Encode tab.
  • Page 56 You can set TS over UDP/RTP MTU at the System > General > LIVE part. ■...
  • Page 57 TVU ISSP Name: specify a name for current task to facilitate server management, ■ which will be displayed in server list. The value can be 1 to 30 characters, including A-Z, a-z, 0-9, spaces, ._-+'[]() and can not begin or end with a space.
  • Page 58 Wowza over RTMP Name: specify a name for current task to facilitate server management, ■ which will be displayed in server list. The name can be 1~30 character. Stream: options are main stream and sub stream, which can be ■ customized in Encode tab.
  • Page 59 Wowza over SRT Name: specify a name for current task to facilitate server management, ■ which will be displayed in server list. The name can be 1~30 character. Stream: options are main stream and sub stream, which can be ■ customized in Encode tab.
  • Page 60 disconnected, the unit automatically re-scans according to the priority. By default, the network connection priority is: Mobile Broadband > Ethernet > Wi-Fi. Plug a USB modem into your encoder while using mobile network to stream. Token: enter Wowza access token. One token can be used for one RTMP ■...
  • Page 61 Live Schedule In everyday terms, a schedule will help you keep on top of other tasks and are less likely to procrastinate, whilst still being able to stream on a regular basis. For a streamer, a schedule will also mean that your viewers, followers, and subscribers will know exactly when you will be live and on which days, which is possibly the biggest reason for creating a schedule and sticking to it.
  • Page 62 and special characters, among which one chinese word occupy three characters in length. Details: 0 to 64 characters, specifying the scheduling task information ■ Begin: Select the start date and specific time of this live broadcast task, ■ or check the Full day. End: Select the end date and specific time of this live broadcast task, or ■...
  • Page 63 of repetitions to No end date - default, ■ After N occurrences - where Begin and End indicate the first- ■ repeat, End by specified date YYYY-MM-DD - the session will not repeat ■ on the end day. Yearly: The repeating pattern can be every N day N month, or on N ■...

  • Page 64: Record

    Record Start/Stop Recording To start recording immediately: you need to turn on the switch of one ■ seesion and the Recording function switch. To start recording automatically: you need to turn on the Auto-recording ■ and the Recording function switch. To schedule a recording: you need to turn on the switches of the ■...

  • Page 65: Manage Sd Card

    Manage SD card Click and enter SD Card tab, then you can check and manage your SD card. To check SD card, such as File system, Free space, and Estimated ■ remaining recording time. Check remaining time for normal recording, and total recording time for loop recording.
  • Page 66 Record to External SD Card The device supports external SD card in exfat, ntfs, and vfat formats, up to 2T. And a vfat file should be less than 4G. Before recording, please insert the SD Card. Configure recording parameters Click Configure button in the "Recording >...
  • Page 67 Upload Auto-upload: off by default. Files recorded to the SD card with the switch ■ on will be automatically uploaded to the specified upload server. Delete local files after upload: successfully uploaded files will be ■ automatically deleted when turning on the switch. By default, it is off. Upload server: Click "+Add Server"...
  • Page 68 Follow the prompts to get the verification code, connect the device, and set the network (the default network connection priority is: Mobile Broadband > Ethernet > Wi-Fi). Dropbox ■ Follow the prompts to log-into Dropbox, and set the network (the default network connection priority is: Mobile Broadband >...
  • Page 69 Manage USB Flash Drive Manage the USB and files stored in the USB Flash Drive page. Check USB Info, such as File system, Free space, and Estimated remaining ■ recording time. Check remaining time for normal recording, and total recording time for loop recording. We recommend that you use a USB with FAT32/VFAT file system.
  • Page 70 Manage Video Clips in USB To download: move the cursor to a specified clip and click the icon to ■ download the chosen one. To choose a specific video: move the cursur to a video and click ■ To delete videos: choose one or more, or all clips to delete. ■...
  • Page 71 File path: REC_Folder by default, and 1 to 255 characters. ■ File name: Options are custom prefix (default, from 1 to 32 characters), ■ and creation time. Filename prefix: VID by default, 1 to 32 characters. ■ Duration: from 5 to 240 minutes. That is, a new file is generated for each ■...
  • Page 72 Record to NAS Add a NAS NAS type: options are NFS- Network File System (default) and CIFS- ■ Common Internet File System, which also requires User name and Password. User name: 1 to 64 characters, ■ Password: 1 to 64 characters, ■...
  • Page 73 Manage NAS Click and enter NAS tab, then you can check and manage your NAS storage. Check NAS Info, such as NAS type, Free/total space. And check remaining ■ time for normal recording, and total recording time for loop recording. To download a clip: move the cursor to a specified clip and click the ■...
  • Page 74 Configure recording parameters Click Configure button in the "Recording > Videos" secion and set recording parameters in the pop-up page. Record mode: Options are normal (default) and loop. In normal record ■ mode, the encoder will stop recording when the storage space is full. However, loop record mode provides continuously recording which means that old files will be overwritten by new ones when the storage is full.
  • Page 75 Delete the NAS Go back to Record tab, you can delete the NAS in the following ways. ■ Click the delete button behind the nas and confirm your delete in the pop up window. Click the edit button behind the nas and clear all NAS settings. ■...
  • Page 76 also click "Sync Now" to manually update the calendar file. 3. Click Add in the window, and specify parameters of the schedule. Each session can add up to 8 scheduling schemes. Description: 1 to 64 characters, including chinese, english, numbers, ■...
  • Page 77 End by specified date YYYY-MM-DD - the session will not repeat ■ on the end day. Monthly: The repeating pattern may be repeat N days every N ■ month, or on weekday every N month. And you can set the number of repetitions to No end date - default, ■...

  • Page 78: Overlay

    Overlay The overlay function is available when the resolutions of the input signal and the mainstream are no greater than 2048x1080, and image rotation of the output signal is 0°. Setting Overlays for the Main and Sub Streams Display Overlays is off by default. You can preview thumbnails with overlays after turning it on.
  • Page 80 Adding Text Location: options are Custom(default), Top left, Top right, Top center, ■ Bottom left, Bottom right, Bottom center, and Center. Or just drag the item on the 1920x1080 canvas and place it at your desired location. Horizontal: specify the horizontal coordinates manually when location is ■...
  • Page 81 Adding Clocks Location: options are Custom(default), Top left, Top right, Top center, ■ Bottom left, Bottom right, Bottom center, and Center. Or just drag the item on the 1920x1080 canvas and place it at your desired location. Horizontal: specify the horizontal coordinates manually when location is ■...
  • Page 82 Save: save current configuration. ■ Adding Pictures Location: options are Custom(default), Top left, Top right, Top center, ■ Bottom left, Bottom right, Bottom center, and Center. Or just drag the item on the 1920x1080 canvas and place it at your desired location. Horizontal: specify the horizontal coordinates manually when location is ■...
  • Page 83 Gallery Upload JPEG/PNG files for overlays, up to 1920x1080, 1 M. And you can add ■ 8 pictures at most. You can choose the picture in Overlay > Picture after uploading ■ successfully. Click delete button to delete current picture from your device. ■...

  • Page 84: General

    General Devivce Name When used solely as a device name: valid characters are A-Z, a-z, 0-9, ■ space, ., _, -, +, ', [, ], (, and ). The first and last character cannot be a space. When used as a domain name for WebUI access: valid characters are a-z, ■...
  • Page 85 Open your Web browser and type http://IPaddress:new-port, or https://IPaddress to access the SIGN IN page. A/V Sync Audio offset ranges from -200 to 200ms. ■ To match up the audio and video tracks, set a positive value to delay the start of the audio track, or set a negative value to reduce the delay.
  • Page 86 Live TS over UDP/RTP MTU: specify maximum transmission unit (MTU) in bytes, ranging from 228 ■ to 1500. The default size is 1496. Save: save current configuration. ■ Reset: reset parameters to default values. ■ HLS (push) Configurations will work on both HLS and Youtobe HLS sessions. Segment count: between 1 and 5.
  • Page 87 Date & Time Time zone: specify a time zone for your device. ■ Set time automatically: turn on Set Time Automatically. Then the device's ■ time will synchronized to the world-time servers depending on the timezone you set. Otherwise, you can set time manually. NTP server 1: the default server is 0.pool.ntp.org.
  • Page 88 Reboot Reboot the device: power off the device and restart it when it does not ■ work. Auto reboot: off by default. Turn it on to set Reboot time (YYYY-MM-DD HH- ■ MM-SS), Reboot time, and click Save. Repeat event: Support no-repeat (default), daily, weekly, monthly, ■...

  • Page 89: Network

    Network Networking information, including Ethernet, USB NET, mobile network, Wi-Fi and AP, can be set in the Network tab. Setting ETHERNET The device automatically detects and connects to the Ethernet when networking to a DHCP-enabled LAN. Or you can set the IP address manually for a fixed IP address or an auto-networking failure.
  • Page 90 Setting Wi-Fi 16 Wi-Fi network information can be saved for auto-detection. Change... click to choose a different WLAN to connect to. ■ Disable: click to turn off Wi-Fi function. Then Wi-Fi will not be available. ■ Enable Wi-Fi: click to turn on Wi-Fi function. ■...
  • Page 91 Network gateway: device gateway. ■ DNS: DNS server IP address. ■ Apply: make current configuration effective. When prompted, click Yes. ■ Verify: input new IP address to open the Web UI. ■ Setting AP You device can work as an AP to be joined to for remote web control. SSID: by default, it is named after the device serial number.
  • Page 92 Setting USB NET You can connect your device to a PC via USB NET for remote control. Link status: USB NET connction status. ■ IP address: USB NET IP address, 192.168.66.1 by default. You can click ■ Edit... to change it. Subnet mask: Subnet mask of USB NET.
  • Page 93 If the parameter is set to Mobile Broadband, please insert a USB mobile network card into the encoder.

  • Page 94: User Admin

    User Admin Administrator is allowed to perform the following tasks. The User Admin tab is invisible when you log in as a general user. Creating/Removing General User Accounts ■ Modifying User Password ■ Creating/Removing General User Accounts After signing in with default admin account, you may need to add general users to give them permissions to do basic operations, like monitoring the device, or setting some of the parameters.
  • Page 95 7. Repeat step 3~5 to add multiple users. You can add up to 15 users. 8. To delete a user: Click Delete in the username card. When prompted, click Yes.

  • Page 96: Modifying User Password

    Modifying User Password Set Password in the following ways. Modify user password logged-in via drop-list beside your avatar at the top right Modify a specified user password in User Admin tab with admin account Modifying current logged-in user password 1. Log in Web UI. 2.
  • Page 97 Modifying a specified user password 1. Access the Web UI and sign in with the administrator account. 2. Go to User Admin tab, then you can change any user's password. 3. Click the Set password. 4. In the pop up window, type in and confirm your new password. The password is a string of 1 to 32 characters, which contains letters A-Z, a-z, numbers 0-9 and special characters _~!@#$%^&*-+=.

  • Page 99: Firmware

    Firmware Detect and update firmware to the latest version online, or you can manually add a firmware file to update the unit to specified version. Online Update By default, the function is on. When a new version is detected, a icon will flow on the control pane.

  • Page 100: Control Hub

    updating the firmware as this could demage your gear. 3. Verify: check the Firmware version in Dashboard or Firmware tab. It should be the same as your target version number. Control Hub You can apply for remotely control using Control Hub. 2 platforms are supported simultaneously, Control Hub 1 and Control Hub 2.
  • Page 101 Check parameters related to Control Hub management. ■ Control Hub status: Online or Offline. Online indicates that the ■ communication between device and Control Hub platform goes well. On the other hand, Offline indicates the communication is interrupted. Register status: shows current status of Control-Hub-join permission, ■...

  • Page 102: About

    Exporting Reports Export reports from your encoder when you want to get help from the Magewell Support team. These files will help our support engineers get a better understanding of your device status and other related information. 1. Go to About > Report.
  • Page 103 Clearing/Exporting All Logs 1. Access the Web UI and sign in. 2. Click and enter the System tab, then select Log. 3. (Optional) Filter current logs. By default, all logs are displayed in the table. Log entries can be categorized as "error", "warning", and "information". Total shows the total number of filtered events.
  • Page 104 Enable Dark Mode for Your Web UI 1. Log in Web UI. 2. Click the drop-list icon beside your avatar icon, and click switch between day and night mode.

  • Page 105: Faq

    How to turn on/off AP mode AP mode is on by default. Administrator can go to System > Network > AP section to turn on/off the AP mode and change AP password. Can I set one live stream server to use the main stream and the other to use the sub stream? Yes.
  • Page 106 What to do if I forget the Web UI password? Forgot admin password: ■ 1. Connect the device to your computer using provided USB cable. 2. Type the USB NET IP address 192.168.66.1 in your web browser to access the Web UI. At top right of the "SIGN IN"...

  • Page 107: Support

    Support Get the Latest Information If you have any problems using Magewell products or need more technical information, please visit the following. Tutorial video: Magewell TV ■ YouTube channel: Magewell Video Capture Device ■ Knowledge base: Ultra Encode Support ■...

  • Page 108: Warranty

    Magewell for repair. Magewell might ask you to take photos of the front and back of the defective products. 2. Magewell will issue an RMA letter to you if it is confirmed that you need to return the faulty product for further examination or repair. Please fill in the RMA with necessary information as required.
  • Page 109 The extended warranty is only valid for repaired/replaced components. 7. The period of service depends on the client’s location (country and area) and the product. To view the complete warranty policy, please visit www.magewell.com/quality-assurance.

  • Page 110: About This Document

    The only warranties for Magewell products and services are set forth in the express warranty statements accompanying such products and services. Nothing ■ herein should be construed as constituting an additional warranty. Magewell shall not be liable for technical or editorial errors or omissions contained herein.

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