1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
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Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
The server provides a QR code on the system service label, which is on the cover of the server, that you can scan using a QR code reader and scanner with a mobile device to get quick access to the Lenovo Service Information website.
Tech Tips Lenovo continually updates the support website with the latest tips and techniques that you can use to solve issues that your server might encounter. These Tech Tips (also called retain tips or service bulletins) provide procedures to work around issues or solve problems related to the operation of your server.
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As required by COMMISSION REGULATION (EU) 2019/424 of 1 March 2020 laying down ecodesign requirements for servers and data storage products (ErP lot 9). ThinkEdge 300W 230V/115V External Power Supply Information published Value and precision Unit Manufacturer’s name Lenovo Model identifier Adapter Input voltage 100-240 Input AC frequency 50-60 Output voltage 28.0...
• One 300W power supply • Two system fans Operating systems • List of supported operating systems can be found in the https://pubs.lenovo.com/se100/ Complete list of available operating systems: https://lenovopress.lenovo.com/osig Mechanical specifications Summary of the mechanical specifications of server. Depending on the model, some features might not be available, or some specifications might not apply.
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Lenovo recommends that you consult with qualified experts in this field to determine whether you are in compliance with the applicable regulations.
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Ambient temperature management ThinkEdge SE100 1U2N and 1U3N Enclosure (Type 7DGV) supports most of the configurations operating at temperature of 35°C or lower. Adjust ambient temperature when specific components are installed: • The following components can operate at temperature of 35°C or lower and require proper ambient temperature and redundant cooling by the fans to prevent performance degradation: –...
If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
Table 2. Limits for particulates and gases Contaminant Limits Reactive gases Severity level G1 as per ANSI/ISA 71.04-1985 • The copper reactivity level shall be less than 200 Angstroms per month (Å/month ≈ 0.0035 μg/ -hour weight gain). • The silver reactivity level shall be less than 200 Angstroms per month (Å/month ≈ 0.0035 μg/ -hour weight gain).
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• Mobile application • Redfish API Usage and downloads https://pubs.lenovo.com/lxcc-overview/ Application that reports the XCC events to local OS system log. Interface • CLI application Lenovo XCC Logger Utility Usage and downloads • https://pubs.lenovo.com/lxcc-logger-linux/ • https://pubs.lenovo.com/lxcc-logger-windows/ Centralized interface for multi-server management.
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Important: Lenovo XClarity Provisioning Manager (LXPM) supported version varies by product. All versions of Lenovo XClarity Provisioning Manager are referred to as Lenovo XClarity Provisioning Manager and LXPM in this document, unless specified otherwise. To see the LXPM version supported by your server, go to https:// pubs.lenovo.com/lxpm-overview/...
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1. Most options can be updated through the Lenovo tools. Some options, such as GPU firmware or Omni- Path firmware require the use of supplier tools. 2. The server UEFI settings for option ROM must be set to Auto or UEFI to update firmware using Lenovo XClarity Administrator, Lenovo XClarity Essentials, or Lenovo XClarity Controller.
The illustrations in this section provide information about the top view of the enclosure. • “ThinkEdge SE100 1U3N Enclosure top view” on page 14 • “ThinkEdge SE100 1U2N Enclosure top view” on page 15 ThinkEdge SE100 1U3N Enclosure top view Figure 5. ThinkEdge SE100 1U3N Enclosure top view ThinkEdge SE100 Enclosure User Guide...
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Table 5. Components on the 1U3N Enclosure top view Shipping bracket Node Air baffle Safety cover Fan module Crossbar 300W power adapter Fan control board ThinkEdge SE100 1U2N Enclosure top view Figure 6. ThinkEdge SE100 1U2N Enclosure top view Chapter 2 Enclosure components...
Table 6. Components on the 1U2N Enclosure top view Shipping bracket Node Expansion kit Air baffle Safety cover Fan module Crossbar 300W power adapter Fan control board Node I/O connector fillers Install the I/O fillers to the front and rear side of the node when the connectors are not used. The connectors could be dust–covered without proper protection of the fillers.
Figure 8. Rear I/O fillers USB Type-C filler (x2) USB Type-A filler (x2) RJ-45 filler (x3) System fan numbering This section contains system fan numbering information of SE100. Understanding the system fan numbering helps you correctly install and configure fans in the system. Chapter 2 Enclosure components...
Fan support matrix Table 7. Fan support matrix Location Fan 1 Fan 2 Fan 3 Fan 4 Fan 5 Fan 6 Numbering √ √ Node √ √ √ √ Node with Ethernet adapter expansion kit √ √ √ √ 1U2N enclosure √...
Tier 1 CRU at your request with no service agreement, you will be charged for the installation. • T2: Tier 2 customer replaceable unit (CRU). You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
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For more information about ordering parts: 1. Go to and navigate to the support page for your server. http://datacentersupport.lenovo.com 2. Click Parts. 3. Enter the serial number to view a listing of parts for your server. 1U2N rear top cover...
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Table 8. 1U2N Enclosure parts list (continued) Index Description Type Fan module Fan control board Fan control board cage Fan control board cable ThinkEdge 300W 230V/115V external power adapter kits The additional power adapter cable comes with ThinkEdge 300W 230V/115V external power adapter Note: kits is for the power adapter in 1U3N enclosure.
For more information about ordering parts: 1. Go to and navigate to the support page for your server. http://datacentersupport.lenovo.com 2. Click Parts. 3. Enter the serial number to view a listing of parts for your server. 1U3N rear top cover...
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• For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. •...
They might be required to receive warranty service. Identify the server and access the Lenovo XClarity Controller This section contains instruction on how to identify your server and where to find the Lenovo XClarity Controller access information.
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Figure 11. Enclosure location of the ID label Service information QR code In addition, depending on the configuration, a quick response (QR) code that provides mobile access to service information might be located on different places as shown in the illustration below: •...
Figure 13. Service information QR code on the enclosure Server setup checklist Use the server setup checklist to ensure that you have performed all tasks that are required to set up your server. The server setup procedure varies depending on the configuration of the server when it was delivered. In some cases, the server is fully configured and you just need to connect the server to the network and an AC power source, and then you can power on the server.
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• You can press the power button. • The server can restart automatically after a power interruption. • The server can respond to remote power-on requests sent to the Lenovo XClarity Controller. Note: You can access the management processor interface to configure the system without powering on the server.
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7. Configure ThinkEdge security features. See “Activate/unlock the system and configure ThinkEdge security features” on page Chapter 4 Unboxing and setup...
1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
Working inside the server with the power on You might need to keep the power on with the server cover removed to look at system information on the display panel or to replace hot-swap components. Review these guidelines before doing so. Attention: The server might stop and data loss might occur when internal server components are exposed to static electricity.
Power off the server The server remains in a standby state when it is connected to a power source, allowing the Lenovo XClarity Controller to respond to remote power-on requests. To remove all power from the server (power status LED off), you must disconnect all power cables.
• Press and hold the power button for more than 4 seconds to force a shutdown. When in a standby state, the server can respond to remote power-on requests sent to the Lenovo XClarity Controller. For information about powering on the server, see “Power on the server”...
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Do not place any object on top of a rack-mounted device unless that rack-mounted device is intended for use as a shelf. Attention: • Read “Installation Guidelines” on page 31 “Safety inspection checklist” on page 32 to ensure that you work safely.
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Remove the node from the enclosure Procedure Step 1. Make preparation for this task. Remove the middle top cover. See https://pubs.lenovo.com/se100-enclosure/remove_encl_ middle_cover Remove the air baffle. See https://pubs.lenovo.com/se100-enclosure/remove_air_baffle_encl Disconnect all the cables from the node. To remove the power adapter cable, proceed to the step 3 in “Remove a power adapter (Rack mount)”...
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2. Remove a rack mount fan shroud. See “Remove a fan shroud (Rack mount)” on page 3. Install the fan modules to the node. See https://pubs.lenovo.com/se100/install_fan 4. Install a desktop mount fan shroud. See https://pubs.lenovo.com/se100/install_fan_shroud • Change the machine type for proper operation. See “Change the machine type for operating in an enclosure (trained technician only)”...
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– Remove a rack mount fan shroud. See “Remove a fan shroud (Rack mount)” on page – Install the fan modules to the node. See https://pubs.lenovo.com/se100/install_fan – Install a desktop mount fan shroud. See https://pubs.lenovo.com/se100/install_fan_shroud Remove the enclosure from the rack To remove the node from a rack, follow the instructions that are provided in the Rail Installation Kit for the rails on which the server will be installed.
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Figure 18. Removing the inner rails Extend the inner rails. Push up the latches to disengage inner rails from the intermediate ones. Remove the inner rails. Step 2. Align the slots on the inner rail with the corresponding T-pins on the side of the enclosure; then, slide the inner rail forwards until the T-pins lock into place.
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Figure 20. Lifting up the server Step 5. Install the enclosure to the rack. Align both rear ends of the inner rails with the openings in the intermediate rails, and make sure that the two pairs of rails mate correctly. Note: Before installing the inner rails to the intermediate ones, make sure that the ball retainers on both sides reach the outmost position.
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If the node was not installed in enclosure previously, before installing the node to the enclosure, complete the following steps: 1. Remove the desktop mount fan shroud from the node. See https://pubs.lenovo.com/ se100/remove_fan_shroud 2. Remove the fan modules from the node. See https://pubs.lenovo.com/se100/remove_...
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3. Install the rack mount fan shroud to the node. See “Install a fan shroud (Rack mount)” on page 4. Change the machine type for proper operation. See https://pubs.lenovo.com/se100/ change_vpd_for_enclosure Step 2. If a node filler is installed in the node bay, remove it first.
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Plug in the additional power cable to the power adapter installed in an 1U3N enclosure. For more details about cable routing, see https:// pubs.lenovo.com/se100-enclosure/se100_enclosure_internal_cable_routing_guide.pdf Figure 28. Installing the power cable After you finish 1. Install the air baffle. See Install the air baffle.
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Tighten the two captive screws to secure the crossbar. Figure 29. Installing the crossbar 4. If applicable, install the rear top cover. See Install the rear top cover.. 5. Complete the parts replacement. See “Complete the parts replacement” on page Install the shipping bracket to the enclosure Attention: When the shipping bracket is installed, the connectors on the front of the server are not accessible.
Figure 30. Installing the shipping bracket Step 2. Secure the four captive screws on both sides of the shipping bracket. Figure 31. Fastening the screws Replace components in the enclosure Follow instructions in this section to remove and install the enclosure components. Air baffle replacement Follow instructions in this section to remove and install the air baffle.
Remove the air baffle Follow instructions in this section to remove the air baffle. About this task Attention: • Read “Installation Guidelines” on page 31 “Safety inspection checklist” on page 32 to ensure that you work safely. • Power off the server and peripheral devices and disconnect the power cords and all external cables. See “Power off the server”...
Install the air baffle Follow instructions in this section to install the air baffle. About this task Attention: • Read “Installation Guidelines” on page 31 “Safety inspection checklist” on page 32 to ensure that you work safely. • Power off the server and peripheral devices and disconnect the power cords and all external cables. See “Power off the server”...
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Remove an enclosure fan module Follow instructions in this section to remove a fan module. About this task S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
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Figure 36. Removing the fan module Step 3. Hold the both sides of the blue mylar on top of the fan module; then, pull the fan module out of the fan cage. Figure 37. Removing the fan module After you finish •...
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Align the fan module with the fan slot; then, lower the fan module into the fan slot. Figure 38. Installing the fan module Step 3. Connect the fan power cable to the fan control board. See https://pubs.lenovo.com/se100- to locate the connectors. enclosure/se100_enclosure_internal_cable_routing_guide.pdf ThinkEdge SE100 Enclosure User Guide...
After you finish 1. Install the safety cover. See “Install the safety cover” on page 2. Reconnect the fan control board power cable to the node. See https://pubs.lenovo.com/se100- enclosure/se100_enclosure_internal_cable_routing_guide.pdf 3. Install the air baffle. See “Install the air baffle” on page 4.
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Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with metal, which might result in spattered metal, burns, or both. About this task Attention: • Read “Installation Guidelines” on page 31 “Safety inspection checklist” on page 32 to ensure that you work safely.
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• Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your server. • Make sure that all internal cables are correctly routed. See https://pubs.lenovo.com/se100-enclosure/ se100_enclosure_internal_cable_routing_guide.pdf Procedure Step 1. Install the middle top cover.
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Figure 42. Installing the middle top cover of 1U2N enclosure Install the middle top cover of 1U3N enclosure Place the middle top cover on the top of the enclosure with both sides aligned. Tighten the eight captive screws to secure the middle top cover. Figure 43.
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CAUTION: Hazardous voltage, current, and energy levels might be present. Only a qualified service technician is authorized to remove the covers where the label is attached. S033 CAUTION: Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with metal, which might result in spattered metal, burns, or both.
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• Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your server. • Make sure that all internal cables are correctly routed. See https://pubs.lenovo.com/se100-enclosure/ se100_enclosure_internal_cable_routing_guide.pdf Procedure Step 1. Install the rear top cover.
After you finish 1. Complete the parts replacement. See “Complete the parts replacement” on page 2. Install the enclosure to the rack. See “Install a node to the rack” on page Fan control board module replacement (trained technician only) Follow instructions in this section to remove and install the fan control board module. Remove a fan control board module Follow instructions in this section to remove a fan control board module.
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Step 1. Make preparation for this task. Remove the middle top cover. See “Remove the middle top cover” on page Remove the air baffle. See “Remove the air baffle” on page Disconnect the fan control board power cable from the node. See “Rear I/O connectors” in ThinkEdge SE100 Enclosure Internal Cable Routing Guide to locate the connectors.
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Figure 45. Disassembling the fan control board After you finish • Install a replacement unit. See “Install a fan control board module” on page • If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
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Figure 46. Assembling the fan control board Step 2. Install the fan control board module. Align the fan control board module with the guide pins on the enclosure; then, lower down and slide the fan control board module until the guide pins are seated in the small opening of the keyholes.
3. Reconnect the fan control board power cable to the node. See https://pubs.lenovo.com/se100- enclosure/se100_enclosure_internal_cable_routing_guide.pdf 4. Install the air baffle. See “Install the air baffle” on page 5. Install the middle top cover. See “Install the middle top cover” on page 6.
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• If the node is installed in an enclosure or mounted, remove the node from the enclosure or mount. See “Configuration guide” on page Procedure Step 1. Let the top side of the node facing up. Step 2. Remove the fan shroud. Remove the two screws that secure the fan shroud to the node.
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Figure 49. Removing the fan bridge cable dust filler b. Install the fan module. See “Install a fan module” in https://pubs.lenovo.com/se100/ c. Install the desktop mount fan shroud. See “Install a desktop mount fan shroud” in https:// pubs.lenovo.com/se100/ 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
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Step 1. Make preparation for this task. If there is a desktop mount fan shroud installed, removed it. See “Remove a desktop mount fan shroud” in https://pubs.lenovo.com/se100/ Remove the node fan module. See “Remove a fan module in https://pubs.lenovo.com/se100/ Step 2.
Figure 51. Installing a fan shroud After you finish • Proceed to “Install a node to the rack” on page • Complete the parts replacement. See “Complete the parts replacement” on page Enclosure Power adapter replacement Follow instructions in this section to remove and install the enclosure power adapters. Remove a power adapter (Rack mount) Follow instructions in this section to remove power adapters from the enclosure.
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Attention: • Read “Installation Guidelines” on page 31 “Safety inspection checklist” on page 32 to ensure that you work safely. • Power off the server and peripheral devices and disconnect the power cords and all external cables. See “Power off the server” on page •...
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Figure 53. Removing the power cable Step 4. Remove the power adapter. Loosen the two captive screws on the both sides of the power adapter bracket with a screw driver. Lift the power adapter bracket out of the enclosure. Carefully lift the power adapter and remove it from the enclosure. Figure 54.
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• Depending on the model, the enclosure might look slightly different from the illustrations in this section. • ThinkEdge SE100 1U2N and 1U3N Enclosure only support 300W power adapters. As required by COMMISSION REGULATION (EU) 2019/424 of 1 March 2020 laying down ecodesign requirements for servers and data storage products (ErP lot 9).
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Plug in the additional power cable to the power adapter installed in an 1U3N enclosure. For more details about cable routing, see https:// pubs.lenovo.com/se100-enclosure/se100_enclosure_internal_cable_routing_guide.pdf Figure 57. Installing the power cable Step 4. Install the crossbar.
Figure 58. Installing the crossbar After you finish 1. Install the air baffle. See “Install the air baffle” on page 2. Install the rear top cover. See “Install the rear top cover” on page 3. Install the middle top cover. See “Install the middle top cover”...
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Step 2. The fan control board connector on the rear of the node is attached with protective dust cap, make sure to put it back on after the cable is disconnected. Step 3. Remove the safety cover. Hold the blue touch points on the safety cover; then, lift the safety cover to disengage it with the fan control board cage.
After you finish • Reconnect the fan control board power cable to the node. See https://pubs.lenovo.com/se100- enclosure/se100_enclosure_internal_cable_routing_guide.pdf • Install the air baffle. See “Install the air baffle” on page •...
The following methods are available to set the network connection for the Lenovo XClarity Controller if you are not using DHCP: • If a monitor is attached to the server, you can use Lenovo XClarity Provisioning Manager to set the network connection.
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Microsoft Windows, Red Hat Enterprise Linux (RHEL) and Canonical Ubuntu operating system distributions. Machine-type-specific firmware-only Update Bundles (Service Packs) are also available. Firmware updating tools See the following table to determine the best Lenovo tool to use for installing and setting up the firmware: Tool Update Drive...
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3. Drive firmware update is only supported by the tools and methods below: • XCC Bare Metal Update (BMU): In-band, and requires system reboot. • Lenovo XClarity Essentials OneCLI: – For drives supported by ThinkSystem V2 and V3 products (legacy drives): In-band, and does not require system reboot.
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• Lenovo XClarity Controller If you need to install a specific update, you can use the Lenovo XClarity Controller interface for a specific server. Notes: – To perform an in-band update through Windows or Linux, the operating system driver must be installed and the Ethernet-over-USB (sometimes called LAN over USB) interface must be enabled.
The status of ThinkEdge unique security features can be changed in Lenovo XClarity Controller. Important: If Lenovo XClarity Controller web interface of the server is different from the information in this section, update the firmware for the server.
Have a Lenovo ID with proper permission Before activating a system for the first time, make sure to have a Lenovo ID with proper permission to log in to the ThinkShield Key Vault Portal web interface or ThinkShield mobile app.
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Activated” screen. will provide “Device Activated” screen. Note: For the detailed steps, see ThinkShield Edge Mobile Management Application User Guide in https://lenovopress.lenovo.com/lp1725-thinkedge-security • Portal automatic activation Note: To activate the system through ThinkShield Key Vault Portal web interface for the first time, the system should be claimed by your organization.
• Administrator • Administrator+ 1. Log in to Lenovo XClarity Controller web interface, and go to BMC Configuration ➙ Security ➙ System Lockdown Mode. 2. Press Active button, and then press Apply button. When the status of System Lockdown Mode switches to Inactive, the system is unlocked.
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• System Lockdown Mode is in Active state. SED AK is locked until the system is activated or unlocked. “Activate or unlock the system” on page 82 to activate or unlock the system. • Current user does not have the authority to manage SED AK. –...
Check the emergency XCC password reset settings to enhance data security and prevent data loss. Log in to Lenovo XClarity Controller web interface, and go to BMC Configuration ➙ Security ➙ Emergency XCC Password Reset to see the settings.
In addition, you can choose to make the text-based interface the default interface that is displayed when you start LXPM. To do this, go to Lenovo XClarity Provisioning Manager ➙ UEFI Setup ➙ System Settings ➙ <F1>Start Control ➙ Text Setup. To start the server with Graphic User Interface, select Auto or Tool Suite.
Make sure that you create backups for the following server components: • Management processor You can back up the management processor configuration through the Lenovo XClarity Controller interface. For details about backing up the management processor configuration, see: “Backing up the BMC configuration” section in the XCC documentation compatible with your server at https://pubs.lenovo.com/lxcc-overview/...
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Alternatively, you can use the command from Lenovo XClarity Essentials OneCLI to create a backup save of all configuration settings. For more information about the command, see: save https://pubs.lenovo.com/lxce-onecli/onecli_r_save_command • Operating system Use your backup methods to back up the operating system and user data for the server.
An alert is a message or other indication that signals an event or an impending event. Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers. These alerts are stored in the Lenovo XClarity Controller Event Log. If the server is managed by the Chassis Management Module 2 or by the Lenovo XClarity Administrator, alerts are automatically forwarded to those management applications.
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Lenovo XClarity Controller event log The Lenovo XClarity Controller monitors the physical state of the server and its components using sensors that measure internal physical variables such as temperature, power-supply voltages, fan speeds, and component status. The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server.
“Viewing Event Logs” section in the XCC documentation compatible with your server at https:// pubs.lenovo.com/lxcc-overview/ Troubleshooting by system LEDs The system LEDs are located on the front and rear side of the SE100 node, see the following section for information on available system LEDs.
Status Color Description Flashing slowly (once Green The server is turned off and is ready to be turned on. You can press the power per second) button to turn on the server. Green The server is turned on. Security LED (green) The states of Security LED are as following: Solid on: The server is operating with security feature enabled (SED enabled or intrusion enabled).
Figure 64. Rear LEDs Table 15. Rear LEDs Power input LED 1 (green yellow) Power input LED 2 (green yellow) Power input LED (green/yellow) Status Description The server is connected to the power On (green) adapter and working normally. On (yellow) The server is connected to the power adapter but can not be powered on Power input LED...
None The system fan of Ethernet adapter is normally. See working normally. https:// pubs.lenovo.com/se100/replace_nic_ 2. If the new fan still can not work normally, replace the PCIe riser card with the new one. See https:// pubs.lenovo.com/se100/replace_pcie_...
3. Remove or disconnect the following devices if applicable, one at a time, until you find the failure. Power on and configure the server each time you remove or disconnect a device. • Any external devices. • Surge-suppressor device (on the server). • Printer, mouse, and non-Lenovo devices. • Each adapter. • Hard disk drives. Chapter 7...
• Memory modules until you reach the minimal configuration for debugging that is supported for the server. To determine the minimal configuration for your server, see “Minimal configuration for debugging” in “Technical specifications” on page 4. Power on the server. If the problem appears to be a networking problem and the server passes all system tests, suspect a network cabling problem that is external to the server.
1. Check the event log of the application that is managing the server and follow the suggested actions to resolve any event codes. • If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log.
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3. See the management controller event log to check for an event code that indicates a reboot. See “Event logs” on page 91 for information about viewing the event log. If you are using Linux base operating system, then capture all logs back to Lenovo support for further investigation. ThinkEdge SE100 Enclosure User Guide...
Keyboard, mouse, KVM switch or USB-device problems Use this information to solve problems related to a keyboard, mouse, KVM switch or USB-device problems. • “All or some keys on the keyboard do not work” on page 101 • “Mouse does not work” on page 101 •...
To use the management controller remote presence function, remove the optional video adapter. 3. If the server is installed with the graphical adapters while turning on the server, the Lenovo logo is displayed on the screen after approximately 3 minutes. This is normal operation while the system loads.
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8. Make sure that the video output is not affected by corrupted server firmware; See “Update the firmware” on page 9. If the problem remains, contact Lenovo Support. Screen goes blank when you start some application programs 1. Make sure that: •...
The wrong characters appear on the screen Complete the following steps until the problem is solved: 1. Verify that the language and locality settings are correct for the keyboard and operating system. 2. If the wrong language is displayed, update the server firmware to the latest level. See “Update the firmware”...
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“Startup” section in the LXPM documentation compatible with your server at https:// .) Then, click System Settings ➙ Recovery and RAS ➙ POST Attempts ➙ pubs.lenovo.com/lxpm-overview/ POST Attempts Limit. Available options are 3, 6, 9, and disable. Voltage planar fault is displayed in the event log Complete the following steps until the problem is solved.
• “Insufficient PCIe resources are detected.” on page 107 • “A Lenovo optional device that was just installed does not work.” on page 107 • “A Lenovo optional device that worked previously does not work now” on page 108 External USB device is not recognized Complete the following steps until the problem is resolved: 1.
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8. DC cycle the system and ensure the system is enter UEFI boot menu or the operating system; then, capture the FFDC log. 9. Contact Lenovo technical support. A Lenovo optional device that was just installed does not work. 1. Make sure that: • The device is supported for the server (see https://serverproven.lenovo.com...
4. Reseat the cable connection and check there is no physical damage to the cable. 5. If there is any cable damage, then replace the cable. A Lenovo optional device that worked previously does not work now 1. Make sure that all of the cable connections for the device are secure.
6. If everything is still done and the issue cannot be resolved, collect the failure information with system logs captured to Lenovo support. Server does not power on Complete the following steps until the problem is resolved: 1.
• The serial port is enabled and is assigned a unique address. • The device is connected to the correct connector (see “Server components” in https:// pubs.lenovo.com/se100/ 2. To enable the serial port module on Linux or Microsoft Windows, do one of the followings according to the installed operating system: Note: If the Serial over LAN (SOL) or Emergency Management Services (EMS) feature is enabled, the serial port will be hidden on Linux and Microsoft Windows.
c. Restart the server to ensure that the EMS setting takes effect. 3. Reseat the following components: a. Failing serial device. b. Serial cable. 4. Replace the following components: a. Failing serial device. b. Serial cable. 5. (Trained technician only) Replace the system board (system board assembly). Software problems Use this information to solve software problems.
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...
Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.
Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
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– https://serverproven.lenovo.com • Operating System Installation Instructions – https://pubs.lenovo.com/thinkedge#os-installation • Submit an eTicket (service request) – https://support.lenovo.com/servicerequest • Subscribe to Lenovo Data Center Group product notifications (Stay up to date on firmware updates) – https://datacentersupport.lenovo.com/solutions/ht509500 ThinkEdge SE100 Enclosure User Guide...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
(TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.
Taiwan Region BSMI RoHS declaration Taiwan Region import and export contact information Contacts are available for Taiwan Region import and export information. Appendix C. Notices...
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