Sonim XP Pro Thermal Service Manual
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Sonim XP Pro Thermal Service Manual

Sonim XP Pro Thermal Service Manual

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XP Pro Thermal
SERVICE MANUAL
Sonim
Technologies
Proprietary & Confidential Sonim Technologies
SON-20250424 Ver. No 1.0
1

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Summary of Contents for Sonim XP Pro Thermal

  • Page 1 XP Pro Thermal SERVICE MANUAL Sonim Technologies Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 2 4. Reinstall all parts—like components, screws, and insulators—correctly. 5. Make sure all cables and wires are put back in the right place. 6. Handle all parts with care—static electricity can easily damage them Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 3 TABLE OF CONTENTS INTRODUCTION ...................... REQUIREMENTS ...................... EXPLODED VIEW OF XP Pro ................... HANDSET DISASSEMBLY..................HANDSET ASSEMBLY....................QMMI TEST ......................TROUBLE SHOOTING......................Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 4: Regulatory Information

    PHONE CARE Each Sonim phone has a designated IP class for dust and water protection, according to the IEC Ingress Protection (IP) Standard. This means that the phone is dust protected and can be submerged into 2 m deep water for up to 60 minutes.
  • Page 5 ESD Gloves, shoes, Aprons, Anti-static wrist band Clean sol or Isopropyl Alcohol [IPA] Hot air blower Soldering Iron Heating plate, Battery cover disassembly Jig, Air Jig & Fixture tightness test fixture, Freezer or Icebox Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 6 3.0 EXPLODED VIEW OF X802 Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 7 Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 8 4.0 HANDSET DISASSEMBLY 1. Remove SIM tray 2. Remove two screws to disassemble Sub-USB cover Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 9 4. After heating Battery cover about 25~30℃, put the device into the disassembly Jig to separate Battery cover from Front casing. Remove Battery cover with tool. Use tool to pull it up to separate the battery cover Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 10 5. Disassemble 20 screws (M1.4*5.0mm) and remove Volume key and PTT key Remove the heat dissipation film of the speaker 6. Remove antenna frame and speaker box frame, Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 11 7. Disassemble camera rubber to remove all cameras First, remove the infrared camera by lifting it vertically.Then, remove the camera base. Remove the camera rubber cover 8. Unlock the connectors of FPC Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 12 9. Unscrew 2 screw (M1.4*2.8mm) and connectors, and then remove main PCBA board 10. Remove Sub-PCBA board, Antenna PCBA and FPC Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 13 Place the front casing module (with the battery attached) in a freezer at -10℃ ±2℃ for at least 10 minutes. After freezing, gently knock the front casing module on a padded table mat to loosen and remove the battery. Do not reuse the removed battery. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 14 HANDSET ASSEMBLY 1. Install Sub-USB connector Hole alignment Hole alignment 2. Install main PCBA board Make sure the hook is securely assembled in place. Lock 1 screw (M1.4*2.8) 0.75KGF+/-0.05KGF Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 15 First, install the camera base. Next, insert the infrared Install the USB connector camera and press it firmly into place fingerprint FPC connector 4. Install Ant-6 RF cable (White color) and Ant-6 PCBA board Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 16 5. Install Ant-5 RF cable (Blue color) and Ant-5 PCBA board 6. Install Ant-4 RF cable (Red color) and fix RF cable by PET film Ensure the RF wire is not pressed against the screw hole. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 17 Remove the adhesive backing and install the battery. 8. Press Battery with the fixture Use the fixture to press the battery into place Apply 300N of pressure (±10N) for 12 seconds Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 18 (0.75KGF+/-0.05KGF) Peel off main FPC paper. Install red RF cable and lock the connector Verify sub-PCBA, RF cable, and Lock main FPC and sub- FPC are properly assembled. PCBAs connector Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 19 11. Install Speaker box and lock screw*7 (M1.4*5) 1.0KGF+/-0.05KGF 12. Install Ant-7 RF cable (Black) and install connectors Install Battery connector and main Connect Ant-7 RF and FPC connector secure RF cable in wire clamp Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 20 Install rear camera rubber and place two LDIs as shown 14. Install antenna frame and lock screws*13 (M1.4*5) hook hook 15. Apply heat-dissipation films to the speaker and attach the fragile sticker Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 21 Manually press Remove adhesive and both hooks into graphite release place papers. Check that the battery cover is Pressing fully fastened in place Apply 500N of pressure (±10N) for 40 seconds Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 22 Ensure the camera lens is free Apply 10 ± 0.1 kgf of pressure for 12 seconds of lint or white spots Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 23 –16 kPa 2. Seal mic1 & mic2 using masking Selecte (see pic 2 & 3) 3. Block flashlight lens with plasticine and connect air tube (see pic 4) 4. Start vacuum test: Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 24 2. Auto Test "Select the three-dot icon (top right), then select 'Auto Test all test'. In the pop-up, Select 'CONFIRMED' to view the auto test list, or 'CANCEL' to close it." Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 25: Single Test

    Select 'SYSTEM INFO' and verify that all displayed information matches the phone. If the following three items are in their correct states, the test is PASS; otherwise, it is FAIL.“ EFUSE Status: Enabled Security Level: L1 Google Key: Pass Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 26 “PASS”; otherwise, it’s “FAIL.” 3.3 RTC Select “RTC” to enter the test interface, it displays the current date and automatically count down by 3 seconds, the test is PASS, otherwise it is FAIL. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 27 Select 'AUDIO_PEAKDER_PLAYFILE'. Without a headset, if the speaker plays clear ringtones, the test is “PASS”; otherwise, it’s “FAIL” 3.5 AUDIO_EARPIECE_PLAYFILE Select 'AUDIO_EARPIECE_PLAYFILE'. Without a headset, if the earpiece plays clear ringtones, the test is “PASS”; otherwise, it’s “FAIL” Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 28 3.7 AUDIO_MIC1_RECORD Select “AUDIO_MIC1_RECORD” to enter the test interface, speak into the mic1 at the bottom of the phone, if you hear the recording, the test is PASS, otherwise it is FAIL. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 29 “PASS”; otherwise, it’s “FAIL” 3.9 AUDIO_HEADSET_PLAYFILE Select 'AUDIO_HEADSET_PLAYFILE'. Plug the headset into the USB port. If sound plays through the headphones, the test is “PASS”; otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 30: Headset Key

    "PASS", otherwise it is "FAIL. " Note: Please do not Select the volume button and power button of the phone during the test, because the phone button will also turn the test item green. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 31: Lcd Backlight

    Select “LCD” to enter the test interface, the screen will display red, green, white, blue, gray and black images, if all colors appear normal and there are no watermarks, light spots, the test is "PASS", otherwise it is "FAIL" Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 32 “PASS”; otherwise, it’s “FAIL” 3.15 KEY Select 'KEY'. Press the volume up, volume down, power, PTT, and SOS keys. If all respond normally, the test is “PASS”; otherwise, it’s “FAIL” Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 33 PTT button—if the button background turns green, the test is “PASS”; otherwise, it’s “FAIL” 3.17 TOUCH Select 'TOUCH'. Follow the on-screen pattern. If sliding works normally, the test is “PASS”; otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 34: Usb Typec

    Select 'VIBRATOR'. If the phone vibrates, the test is “PASS”; otherwise, it’s “FAIL” 3.19 USB TYPEC Select 'USB TYPEC'. Insert the USB and check both A and B sides. If both are recognized, the test is “PASS”; otherwise, it’s “FAIL” Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 35 'START CALIBRATION'. If the result shows 'PASS”', the test is “PASS”; otherwise, it’s “FAIL”. 3.21 GYROSCOPE Select 'GYROSCOPE'. Rotate the phone—if the on-screen data responds correctly, the test is “PASS”; otherwise, it’s “FAIL” Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 36: Gravity Sensor

    Select 'LIGHT SENSOR'. Cover the top sensor with your hand—if 'dark' changes to 'ok', and shine a flashlight on it—if 'bright' changes to 'ok', the test is “PASS”; otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 37: Magnetic Sensor

    “PASS”; otherwise, it’s “FAIL”. 3.25 PROXIMITY SENSOR Select 'PROXIMITY SENSOR'. Move your hand near and away from the top sensor. If the screen data updates correctly, the test is “PASS”; otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 38 If values change on the screen, the test is “PASS”; otherwise, it’s “FAIL”. 3.27 PERSSURE SENSOR Select 'PRESSURE SENSOR'. If pressure data displays correctly, the test is “PASS”; otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 39 “PASS”; otherwise, it’s “FAIL” 3.29 BLUETOOTH Select “BLUETOOTH” to enter the test interface, if all available Bluetooth device information is displayed on the screen，the test is PASS, otherwise it is FAIL. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 40 3 satellites are found, the test is “PASS”; otherwise, it’s “FAIL”. 3.31 FINGERPRINT Select ‘”FINGERPRINT”'. Touch the sensor—if fingerprint recognition is successful, the test is “PASS”; otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 41 “Cc status” displays “1” or “2”, The test is PASS. Otherwise, it is FAIL. 3.33 NFC Select “NFC”. Place the test card on the back of the phone—if the card is detected and info appears on-screen, the test is “PASS”; otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 42 Otherwise, it is FAIL and the screen display “Sdcard is not mounted”. 3.35 SIMCARD1 Select ”SIMCARD1” and insert a SIM card. If it's detected, the test is “PASS”; if not, “SIM1: not detected” appears and the test is “FAIL” Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 43 “SIM2: not deteched”. 3.37 DP Select “DP”. Connect the phone to an external device via HDMI cable. If the phone screen displays on the external device, the test is “PASS”; otherwise, it’s “FAIL” Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 44: Wireless Charging

    (power >15W), the test is “PASS”; otherwise, it’s “FAIL”. 3.39 WIRELESS CHARGING Select “WIRELESS CHARGING”. Place the phone on a wireless charger—if charging works and battery info displays correctly, the test is “PASS”; otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 45 “PASS”; otherwise, it’s “FAIL”. 3.41 CAMERA BACK MAIN Select “CAMERA BACK MAIN” and select “TAKE PIC”. If the main rear camera captures a photo, the test is “PASS”; otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 46: Camera Front

    Select “CAMERA INFRARED” to test the infrared camera. If it turns on and functions correctly, the test is “PASS”. Select the return icon to go back to the “PASS/FAIL” screen. Otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 47: Battery Level

    Select “INFRARED CALIBRATION”. If the phone completes the calibration automatically, the test is “PASS”; otherwise, it’s “FAIL”. 3.45 Battery Level Select “Battery Level”. If the battery is between 35% and 70%, the test is “PASS”; otherwise, it’s “FAIL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 48 Select “RESET”. In the 'Clear Result' pop-up, select “CONFIRMED” to clear test results or “CANCEL” to close the box. 5.REBOOT Select “REBOOT”. In the pop-up, select “Shut Down” or “Reboot to Android”, then select “CONFIRMED”. To exit without action, select ”CANCEL”. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

  • Page 49: Troubleshooting

    7.0 TROUBLE SHOOTING Confirm white LDI is present : Status Normal/White Status Normal/White Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 50 7.0 TROUBLE SHOOTING Fail – LDI tripped (red) due to water ingress Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 51 7.0 TROUBLE SHOOTING Fail – LDI missing at Battery, SIM card cavity, or PCBA board. Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...
  • Page 52 4.During maintenance, inspect all waterproof indicators to ensure they are intact and not discolored. 5.Normal waterproof labels are white. Red or severely discolored labels indicate significant or prolonged water exposure Proprietary & Confidential Sonim Technologies SON-20250424 Ver. No 1.0...

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