Troubleshooting - Philips HD3070 User Manual

7 Troubleshooting

If you encounter problems when using this appliance,
check the following points before requesting service.
If you cannot solve the problem, contact the Philips
Consumer Care Center in your country.
Problem
The light on the
button does not
go on.
The screen of
the rice cooker is
not working.
The rice is not
cooked
The rice is too
soft, too hard, or
not well cooked.
The rice is
scorched
Water spills out
of the appliance
during cooking.
Solution
• There is a connection problem.
Check if the power cord is
connected to the rice cooker
properly and if the plug is
inserted firmly into the power
outlet.
• The light is defective. Take
the appliance to your Philips
dealer or a service center
authorized by Philips.
• There is a connection problem.
Check if the power cord is
connected to the cooker
properly and if the plug is
inserted firmly into the power
outlet.
• There is not enough water. Add
water according to the scale on
the inside of the inner pot.
• You don't press the Start button.
• Make sure that there is no
foreign residue on the heating
element and the outside of the
inner pot before switching the
rice cooker on.
• The heating element is
damaged, or the inner pot is
deformed. Take the rice cooker
to your Philips dealer or a
service center authorized by
Philips.
• If the appliance is positioned
on an uneven or tilted surface,
the texture of the cooked rice
may be too hard or too soft as
the amount of water becomes
inconsistent.
• The texture of rice varies
depending on the brand of rice,
where it was harvested, and
how long it was stored (new
crop or old crop).
• The texture of rice varies
depending on the room and
water temperatures.
• Using the preset function may
result in softer rice. This is
normal.
• Using the quick rice cooking
menu setting may result in
harder rice. This is normal.
• Check if the inner pot is
deformed.
• There is not enough water. Add
water according to the scale on
the inside of the inner pot.
• Make sure that there is no
foreign residue on the inside
of the appliance and the
outside of the inner pot before
switching the appliance on.
• Check if there are food residue
on the inside of the appliance
or outside of the inner pot.
Remove the food residue.
• You have not rinse the rice
properly. Rinse the rice until
the water runs clear.
• Check if the inner pot is
deformed.
• Make sure that you add water
to the level indicated on the
scale inside the inner pot that
corresponds to the number of
cups of rice used.
• Make sure the water does not
exceed the maximum level on
the scale, as this may cause the
appliance to overflow during
cooking.