Related Manuals for Axon AX1026
Summarization of Contents
Introduction
Health and safety warnings
Read the latest warnings and instructions to reduce the risk of personal injury or property damage before using the product.
Axon Dock types
Details the different Axon Docks available for various Axon cameras and controllers, including core modules and individual bays.
Additional materials
Find dock information in Axon Evidence
Explains how to locate dock and connected device information within the Axon Evidence account via the Device Profile page.
Registration
Registration video
Reference to a video providing an overview of the registration function for the Axon Dock.
Step 1: Accept the Axon Evidence administrator invitation
Details the requirement to accept an administrator invitation email from noreply@evidence.com to proceed with dock setup.
Step 2: Assemble the dock
Guide to physically connecting the dock core to individual bays or a 6-bay unit, ensuring a secure fit.
Network configuration
Network infrastructure
Covers network requirements, including speeds, IP address handling (DHCP), and MAC addresses for dock bays.
Firewall configuration
Details the necessary outbound firewall ports (443 TCP, 53 UDP, 80 TCP) for dock operation and secure data transmission.
IP address configuration
Explains the default DHCP configuration and potential conflicts with static IP ranges, requiring manual configuration.
Installation
Step 1: Accept the Axon Evidence administrator invitation
Ensures the user has the necessary credentials and accepts the administrator invitation for dock setup.
Step 2: Assemble the dock
Instructions for physically assembling the dock by connecting the core and bays using locking adapters.
Step 3: Connect to network
Guide to connecting the dock to the network using WAN and MGMT Ethernet ports and powering it on.
Dock Connectivity and Configuration
Step 4: Connect to the dock
Instructions for accessing the dock's configuration interface via a web browser using its IP address.
Step 5: Device configuration
Steps to configure the dock's administrative credentials, including setting a new password for enhanced security.
Dock Registration Process
Step 6: Administrator login
Details entering the Axon Evidence Domain name to register the dock with the agency's Evidence.com account.
Step 7: Registration
Describes the dock's registration process, including registering, generating tokens, and restarting.
Confirm Registration Status
Step 8: Confirm registration
Guide to verifying successful dock registration by checking for six green check marks on the Status page.
Battery and LED Indicators
Battery charging and LEDs
Explains the battery status indicated by LEDs on Axon cameras and controllers when docked, and for Axon Fleet cameras.
Desk Mounting
Attach the desk plate
Instructions for attaching the Axon Dock to a desk plate for stability on flat surfaces.
Tools and materials
Lists the necessary tools and materials for attaching the desk plate, such as a screwdriver and screws.
Preparation
Advises reading installation instructions and preparing the dock for attachment to the desk plate.
Security Configuration
Change dock interface to HTTPS
Enables HTTPS for the Axon Dock administration interface for increased security by modifying SSL configuration.
Wall-mount, multi-bay
Safety instructions
Safety guidelines for wall mounting, including clearing obstructions, cable codes, and ventilation space.
Tools and materials
Lists the required tools and materials for wall-mounting the dock, such as a level, drill, and wall-mount kit.
Step 1 - Preparation
Ensures all necessary hardware and cables are ready and installation instructions are reviewed before mounting.
Step 2 – Attach the dock to the wall mount bracket
Guides on aligning the dock with the bracket and securing it using screws, washers, and wing nuts.
Step 3 - Identify dock placement
Advises selecting a suitable location for the dock, considering heat sources, sunlight, and movement obstruction.
Step 4 - Attach the wall mount bracket to the wall (stud mount)
Instructions for mounting the bracket into wall studs using appropriate screws and confirming alignment with a level.
Step 5 - Attach the wall-mount bracket to the wall (drywall mount)
Details the process of mounting the bracket into drywall using anchors and shorter screws, ensuring proper spacing.
Dock Dimensions
Dimensions
Shows mounting hole locations and overall dimensions for Body 4 multi-bay docks.
Dimensions for body cameras and Flex systems 6-bay dock
Details dimensions and mounting hole specifications for 6-bay docks used with Axon Body and Flex systems.
Dimensions for Body 2 and Fleet camera 6-bay dock
Provides specific dimensions and port locations for 6-bay docks designed for Axon Body 2 and Fleet cameras.
Dimensions for Axon Flex 2 System 6-bay dock
Lists dimensions and port details for 6-bay docks compatible with Axon Flex 2 systems.
Cable Connections
Step 6 - Connect the cables
Guides on securing the power supply, connecting the power cord, and plugging in the network data jack to the dock.
Troubleshooting Overview
Troubleshooting
Provides guidance for resolving common issues with the Axon Dock, including network and registration problems.
Axon Dock FAQs and errors
Addresses common errors like 'Time server shows 000' and other issues, offering solutions and configuration checks.
Common Dock Errors
HTTPS shows a red "X" or "NA"
Troubleshooting steps for when HTTPS shows a red X or NA, indicating potential firewall blocking or IP allowlisting issues.
No IP address found or all fields red
Guides on resolving issues where no IP address is found or all system status fields show red, checking connectivity and boot-up.
Error Code Interpretation
What do the dock registration error codes mean?
Explains common dock registration error codes, their meanings, and initial troubleshooting steps for each.
Camera are flashing red, yellow, and green repeatedly
Diagnoses camera flashing patterns indicating network errors or registration issues, and suggests troubleshooting steps.
Dock Maintenance and Reset
Re-seat the camera
Instruction to remove and re-seat the camera or controller to resolve potential connection issues.
Reset your dock
Procedure to reset the dock using a paperclip to press the reset button, initiating a reboot process.
Repower your dock
Steps to restart the dock by unplugging and reconnecting the power cable for a reboot process.
Check network configuration
Guidance to verify firewall settings and ensure specific ports (443, 53, 80) are open for dock functionality.
Network Checks and Resolutions
Check allowlisting
Ensures Axon Evidence IP addresses are allowlisted to prevent upload interruptions.
Check static IP addresses
Confirms that static IP addresses assigned to the dock have not changed and are still valid.
Check IP restrictions
Verifies that assigned dock IP addresses fall within the agency's accepted IP address range.
Ensure ethernet ports are active
Confirms that ethernet wall ports or switches are active and providing internet access for the dock.
None of the above worked
Troubleshooting steps when other methods fail, focusing on network connectivity, dock status, and potential camera issues.
Status Page Accessibility
Unable to reach the Axon Dock status page
Troubleshooting steps to ensure the computer can reach the dock status page, checking power, connectivity, and IP settings.
Technical Support and Warranty
Technical information
Provides general technical information and references for Axon Docks.
Technical support
Information on how to contact Axon technical support via website or phone number.
Warranty
Details Axon Enterprise, Inc. warranty provisions applicable to all Axon Body products.
Compliance marks
Guidance on finding compliance marks for Axon Docks within the corresponding body camera user guide.
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