Technical Support Procedures; Returning Merchandise For Service - TYAN TAHOE AT Manual

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Losing the System's Setup Configuration

1. Make sure that you are using a high quality power supply. A poor

quality power supply may cause the system to lose its CMOS setup.

2. Determine if the Dallas Battery is bad. If it is bad, replace it with a

good one.(To determine if the RTC is bad, do the following:

a.Turn on the system and set the system clock.

b.Let the system run for more than 6 hours.

c.Check the system clock to see if it has accurate timing. If the

system timing is off, it is possible that the RTC is bad.)

3. If the above steps do not fix the problem, contact your vendor.

4.2 T echnical Support Procedures

Be sure to go through the "Troubleshooting Procedures" section in this

chapter, and visit our Web site before calling Technical Support. (Tyan's

Web site address is: http://www.tyan.com.) Before you call, have the

following information ready:

1. System Board Serial Number

3. Invoice Number, Date

5. Sale's Person's name

During the warranty period, contact your Distributor or Dealer

FIRST for any product problems.

The warranty only covers normal consumer use and does not cover

damages incurred in shipping or from failure due to the alteration, misuse,

abuse, or improper maintenance of products. A receipt or a copy of your

invoice marked with the date of purchase is required before any warranty

service will be rendered. You can obtain service by calling the manufac-

turer for a Return Merchandise Authorization (RMA) number. The

RMA number should be prominently displayed on the outside of the

shipping carton and mailed prepaid, or hand-carried to the manufacturer.

Shipping and handling charges will be applied for all orders that must be

mailed when service is complete.

S1680S-001-02 http://www.tyan.com

2. CPU Serial Number

4. Purchase Form

6. Product Configurations

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