Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Troubleshooting
Related Manuals for Lexmark 7465
Summarization of Contents
Safety Information
Conventions
Explains warning labels, caution statements, and different types of hazard warnings used in the manual.
Product Statements
Lists safety statements regarding product usage, power cords, and electrical connections.
Learning About the Printer
Finding Information About the Printer
Guides users on locating printer information such as drivers, firmware, manuals, and support resources.
Finding the Printer Serial Number
Provides instructions on how to locate the printer's serial number by opening door A.
Selecting a Location for the Printer
Details requirements for printer placement, including space, airflow, surface stability, and environmental conditions.
Printer Configurations
Explains how to configure the printer by adding optional 550- or 2100-sheet trays and related cautions.
Attaching Cables
Attaching Cables
Explains how to connect cables to the printer, detailing each port and its function.
Using the Control Panel
Using the Control Panel
Details the function of each control panel button, the display, and indicator lights for printer operation.
Understanding the Status of the Power Button and Indicator Light
Explains the printer status indicated by the power button light and other indicator lights.
Setting Up and Using the Home Screen Applications
Using the Home Screen
Provides an overview of the printer's home screen interface and its customizable nature.
Supported Applications
Lists applications supported by specific printer models, including Scan Center, Shortcut Center, and Card Copy.
Setting Up Card Copy
Provides step-by-step instructions for setting up the Card Copy feature using a web browser or the printer's interface.
Creating a Shortcut
Guides users on creating custom shortcuts for printer functions via the Shortcut Center.
Using Display Customization
Explains how to customize the printer's display settings, including screen savers and wallpaper.
Running a Slide Show from a Flash Drive
Provides instructions on how to run a slide show of images from a flash drive inserted into the USB port.
Setting Up Scan Center
Guides users through the process of setting up the Scan Center to scan and save documents.
Setting Up Device Quotas
Explains how to set up device quotas for managing printer usage by user accounts.
Using QR Code Generator
Details how to use the QR Code Generator application to configure QR code values.
Configuring Eco-Settings
Explains how to configure Eco-Mode settings or schedule power-saving modes for energy efficiency.
Using Customer Support
Provides information on accessing customer support features directly from the printer.
Creating a Cloud Connector Profile
Guides users on creating a Cloud Connector profile for accessing cloud services.
Managing Bookmarks
Explains how to create and manage bookmarks for printing frequently accessed documents.
Managing Contacts
Provides instructions on adding, editing, and deleting contacts and contact groups for printer functions.
Setting Up and Using the Accessibility Features
Enabling Magnification Mode
Provides steps to enable magnification mode for better screen visibility.
Activating Voice Guidance
Explains how to activate Voice Guidance using the control panel or keyboard for audio assistance.
Adjusting the Voice Guidance Speech Rate
Guides users on adjusting the speech rate for Voice Guidance to improve audio feedback.
Navigating the Screen Using Gestures
Details screen navigation gestures applicable when Voice Guidance or Magnification is active.
Using the Keyboard on the Display
Explains how to use the on-screen keyboard for inputting text and characters.
Enabling Spoken Passwords or Personal Identification Numbers
Details how to enable the printer to read out loud passwords and personal identification numbers.
Loading Paper and Specialty Media
Setting the Size and Type of the Specialty Media
Explains how to set the paper size and type for specialty media like labels and envelopes.
Configuring Universal Paper Settings
Guides users on configuring universal paper settings for automatic paper size detection.
Loading the 550-Sheet Tray
Provides step-by-step instructions for loading paper into the 550-sheet tray.
Loading the 2100-Sheet Tray
Provides step-by-step instructions for loading paper into the 2100-sheet tray.
Loading the Multipurpose Feeder
Details how to load paper and letterhead into the multipurpose feeder.
Linking Trays
Explains how to link paper trays to ensure consistent paper type and size settings.
Paper Support
Supported Paper Sizes
Details the various paper sizes supported by the printer across different trays and feeders.
Supported Paper Types
Lists the different paper types supported by the printer, including plain paper, card stock, and envelopes.
Supported Paper Weights
Details the supported paper weights for the printer and its output options or finishers.
Printing
Printing from a Computer
Provides instructions for printing documents from a computer using the print dialog.
Printing from a Mobile Device
Explains how to print from mobile devices using Lexmark Mobile Print, Mopria Print Service, and AirPrint.
Printing from a Flash Drive
Guides users on printing documents and photos directly from a USB flash drive.
Configuring Confidential Jobs
Details how to configure settings for confidential print jobs, including expiration and security.
Printing Confidential and Other Held Jobs
Provides instructions for printing confidential, repeat, reserve, and verify jobs.
Printing from a Cloud Connector Profile
Explains how to print documents directly from a Cloud Connector profile.
Printing a Font Sample List
Guides users on printing font sample lists and directory lists from the printer's reports menu.
Printing a Directory List
Provides instructions for printing a directory list of printer resources.
Canceling a Print Job
Details how to cancel print jobs from both the printer control panel and a computer.
Copying
Using the Automatic Document Feeder and Scanner Glass
Explains how to use the ADF and scanner glass for making copies of documents and photos.
Making Copies
Provides basic steps for making copies, including loading documents and setting the number of copies.
Copying Photos
Guides users on copying photos, including selecting content type and source settings.
Copying on Letterhead
Provides instructions for copying documents on letterhead paper using the ADF or scanner glass.
Copying on Both Sides of the Paper
Details how to perform duplex copying by adjusting the 'Sides' setting.
Reducing or Enlarging Copies
Explains how to reduce or enlarge copies by specifying a scale value in the Copy menu.
Collating Copies
Guides users on collating copies to stack them in sequential order.
Placing Separator Sheets Between Copies
Explains how to insert separator sheets between copies for better organization.
Copying Multiple Pages onto a Single Sheet
Provides instructions for copying multiple pages onto a single sheet using the 'Pages per Side' setting.
Creating a Copy Shortcut
Guides users on creating shortcuts for frequently used copy settings.
E-mailing
Using the Automatic Document Feeder and Scanner Glass
Explains how to scan documents using the ADF or scanner glass for e-mailing.
Configuring the E-mail SMTP Settings
Details how to configure SMTP settings for sending scanned documents via e-mail using the Embedded Web Server.
Using the Settings Menu in the Printer
Provides instructions for configuring e-mail settings directly from the printer's settings menu.
E-mail Service Providers
Lists common e-mail service providers and their required SMTP settings for configuration.
Faxing
Using the Automatic Document Feeder and Scanner Glass
Explains how to use the ADF and scanner glass for sending faxes.
Setting Up the Printer to Fax
Provides initial setup steps and notes for configuring the printer's fax functionality.
Supported Fax
Details the supported fax connection types (Analog, etherFAX, Fax Server, FoIP) for different printer models.
Setting Up the Fax Function Using Analog Fax
Guides users on setting up the fax function using a standard analog telephone line connection.
Using the Settings Menu in the Printer
Provides instructions for configuring fax settings directly from the printer's settings menu.
Using the Embedded Web Server
Details how to configure fax settings using the printer's Embedded Web Server.
Setting Up the Fax Function Using etherFAX
Provides instructions for setting up the fax function using the etherFAX service.
Setting Up the Fax Function Using Fax Server
Guides users on setting up the fax function to send faxes via a fax server provider.
Setting Up Fax Using a Standard Telephone Line
Provides setup instructions for using a standard telephone line for faxing, including dedicated and shared lines.
Setting Up Fax in Countries or Regions with Different Telephone Wall Jacks and Plugs
Offers guidance on setting up fax in regions with different telephone wall jacks and plugs.
Connecting to a Distinctive Ring Service
Explains how to connect to a distinctive ring service for managing multiple phone numbers on one line.
Setting the Fax Date and Time
Guides users on setting the printer's date and time for fax operations.
Configuring Daylight Saving Time
Provides instructions for configuring daylight saving time settings for fax operations.
Sending a Fax
Details methods for sending faxes using the control panel or a computer.
Creating a Fax Destination Shortcut
Guides users on creating shortcuts for fax destinations to speed up sending faxes.
Changing the Fax Resolution
Explains how to adjust the fax resolution for optimal transmission quality.
Adjusting the Fax Darkness
Provides instructions on adjusting the fax darkness for better readability of received faxes.
Printing a Fax Log
Guides users on printing fax job logs or call logs for record-keeping.
Blocking Junk Faxes
Explains how to block junk faxes by enabling the 'Block No Name Fax' setting.
Holding Faxes
Details the process of holding received faxes from printing until they are released.
Forwarding a Fax
Provides instructions on setting up fax forwarding to send received faxes to another destination.
Scanning
Using the Automatic Document Feeder and Scanner Glass
Explains how to scan documents using the ADF or scanner glass, covering document loading and placement.
Scanning to a Computer
Guides users on scanning documents to a computer using the Lexmark ScanBack Utility or Windows Fax and Scan.
Scanning to an FTP Server
Provides instructions for scanning documents and saving them directly to an FTP server.
Scanning to a Network Folder
Details how to scan documents and save them to a network folder, including creating shortcuts.
Creating an FTP Shortcut
Guides users on creating shortcuts for scanning to an FTP server.
Scanning to a Flash Drive
Provides instructions on scanning documents directly to a USB flash drive.
Scanning to a Cloud Connector Profile
Explains how to scan documents and save them to a Cloud Connector profile.
Understanding the Printer Menus
Menu Map
Provides a map of the printer's menu structure, outlining the main categories and their sub-options.
Device
Details the 'Device' menu options, including display language, country/region, keyboard, displayed information, date/time, and paper sizes.
Eco-Mode
Explains Eco-Mode settings related to printing sides and toner darkness.
Remote Operator Panel
Details settings for connecting an external VNC client to the remote control panel.
Notifications
Details notification settings for error lighting, ADF loaded beep, alarm control, and supply status.
E-mail Alerts Setup
Explains how to configure e-mail settings for the printer and set up e-mail lists and alerts.
Power Management
Details power management settings, including sleep mode, hibernate mode, and power schedules.
Anonymous Data Collection
Explains settings for anonymous data collection and send time.
Accessibility
Details accessibility settings such as key strike interval, headphone volume, voice guidance, and speech rate.
Restore Factory Defaults
Provides instructions on restoring the printer to its factory default settings.
Maintenance
Details maintenance options, including USB configuration, tray configuration, and media configuration.
Tray Configuration
Details tray configuration settings, including A5 loading, paper prompts, and envelope prompts.
Printer Emulations
Explains settings for printer emulations, including PPDS and PS emulation security.
Scanner Configuration
Details scanner configuration options such as ADF deskew, TIFF byte order, and edge erase.
Out of Service Erase
Explains how to erase printer memory and hard disk data for security purposes.
Visible Home Screen Icons
Describes how to configure which icons appear on the printer's home screen.
About this Printer
Provides printer information such as asset tag, location, contact details, and configuration file export.
Print
Details print settings related to layout, finishing, setup, quality, job accounting, XPS, PDF, and PostScript.
Quality
Details print quality settings including resolution, pixel boost, toner darkness, halftone, brightness, contrast, and gray correction.
Job Accounting
Explains job accounting features for logging print jobs, log frequency, and log actions.
XPS
Details XPS print settings, including printing error pages and minimum line width.
PDF
Explains PDF print settings such as scale to fit, annotations, and PDF error printing.
PostScript
Details PostScript print settings, including printing PostScript errors.
PCL
Details PCL print settings such as font source, font name, and symbol set.
PCL5 Minimum Line Width
Details PCL5 minimum line width settings for print jobs.
PCLXL Minimum Line Width
Details PCLXL minimum line width settings for print jobs.
Paper
Covers paper settings, including tray configuration, media types, and bin configuration.
Media Types
Lists the various media types supported by the printer, including plain paper, card stock, and envelopes.
Bin Configuration
Details output bin configuration settings, including standard bin, mailbox, link options, and custom bin names.
Copy
Details copy settings such as content type, source, sides, separator sheets, pages per side, and borders.
Advanced Imaging
Details advanced imaging settings for copy and scan operations, including color dropout, contrast, and background removal.
Admin Controls
Details administrative controls for scanning, such as transparency separators and priority copies.
Fax
Covers fax settings, including fax mode, general fax settings, fax transport, and send/receive settings.
Fax Send Settings
Explains fax send settings such as resolution, original size, orientation, and content type.
Advanced Imaging
Details advanced imaging settings for faxing, including color balance, color dropout, and auto color detect.
E-mail
Details e-mail setup configurations, including SMTP gateways, timeouts, reply address, and authentication.
E-mail Defaults
Explains default e-mail settings such as subject, message, file name, format, and global OCR settings.
PDF Settings
Details PDF settings for scanned documents sent via e-mail, including version and compression.
FTP
Details default FTP settings for scanned documents, including format and global OCR settings.
USB Drive
Provides instructions for scanning documents to a USB flash drive, covering format and PDF settings.
Color
Explains color settings for capturing files in color or mono when scanning to USB.
Auto Color Detect
Details auto color detection settings for scanning to USB, including sensitivity and resolution.
Admin Controls
Details administrative controls for scanning via USB, including text quality and TIFF compression.
Network/Ports
Provides an overview of network settings, including active adapter, network status, speed, and IP addresses.
Wireless
Details wireless setup procedures, including connecting via mobile app, printer panel, and WPS methods.
Wi-Fi Direct
Explains how to configure and connect to the printer using Wi-Fi Direct for peer-to-peer communication.
Ethernet
Details Ethernet connection settings, including network speed, IPv4, IPv6, and Mac Binary PS.
TCP/IP
Details TCP/IP settings such as hostname, domain name, DHCP, DNS server addresses, and restricted server lists.
SNMP
Explains SNMP settings for network management, including versions, SNMP set, and community.
IPSec
Details IPSec settings for network security, including base configuration and encryption methods.
802.1x
Explains 802.1x settings for network authentication.
LPD Configuration
Details LPD configuration settings for printer management.
HTTP/FTP Settings
Explains HTTP/FTP settings for accessing the Embedded Web Server and transferring files.
ThinPrint
Details ThinPrint settings for printing via the ThinPrint server.
USB
Explains USB port settings, including PCL/PS SmartSwitch and job buffering.
Restrict External Network Access
Details settings for restricting access to network sites, including external addresses and notification emails.
Security
Covers security settings including login methods, device management, apps, local accounts, and audit logs.
Login Methods
Explains login methods and how to manage permissions for printer functions and administrative menus.
Device Management
Details device management settings for remote access, firmware updates, and apps configuration.
Apps
Explains how to control access to printer applications like Scan Center and Slideshow.
Local Accounts
Provides instructions for creating and managing local user accounts with specific printer access permissions.
Schedule USB Devices
Explains how to schedule access to the front USB port.
Security Audit Log
Details security audit log settings for recording events and sending logs to a remote syslog server.
Login Restrictions
Explains login restrictions such as failed login attempts, lockout duration, and web login timeout.
Confidential Print Setup
Details confidential print setup options, including max invalid PIN and job expiration.
Disk Encryption
Explains how to enable disk encryption for the printer's hard disk.
Erase Temporary Data Files
Provides instructions for erasing temporary data files from printer memory and hard disk.
Solutions LDAP Settings
Details LDAP settings for searching domain servers and verifying LDAP certificates.
Miscellaneous
Explains miscellaneous security settings like protected features, print permission, and security reset jumper.
Reports
Covers reports such as Menu Settings Page, Device Information, and Print reports.
Shortcuts
Details how to print a report listing all stored shortcuts and manage fax, copy, e-mail, FTP, and network folder shortcuts.
Troubleshooting
Provides guidance on troubleshooting common printer issues, including print quality and scanner problems.
Securing the Printer
Locating the Security Slot
Explains the location of the printer's security lock feature for attaching a security cable.
Erasing Printer Memory
Provides steps to erase volatile and non-volatile memory, including settings and solutions.
Erasing Printer Hard Disk Memory
Details the process for erasing printer hard disk memory using different methods.
Encrypting the Printer Hard Disk
Explains the process of encrypting the printer's hard disk to secure its contents.
Restoring Factory Default Settings
Guides users on restoring the printer to its factory default settings.
Statement of Volatility
Describes the types of memory used by the printer and when their content should be erased.
Maintaining the Printer
Configuring Supply Notifications
Details how to configure the printer to send notifications for supplies status via the Embedded Web Server.
Setting Up E-mail Alerts
Explains how to configure the printer to send e-mail alerts for low supplies, paper changes, or paper jams.
Viewing Reports
Guides users on viewing various reports from the printer, such as menu settings, device statistics, and event logs.
Adjusting the Speaker Volume
Provides instructions on adjusting headphone and fax speaker volume.
Networking
Explains how to connect the printer to a Wi-Fi network using the control panel or Lexmark Mobile Assistant.
Connecting the Printer to a Wireless Network Using Wi-Fi Protected Setup (WPS)
Details connecting the printer to a wireless network using the Push Button or PIN methods of Wi-Fi Protected Setup (WPS).
Configuring Wi-Fi Direct
Explains how to configure Wi-Fi Direct for direct wireless connections between devices and the printer.
Connecting a Mobile Device to the Printer
Guides users on connecting mobile devices to the printer via Wi-Fi Direct or standard Wi-Fi.
Deactivating the Wi-Fi Network
Provides steps to deactivate the printer's Wi-Fi network connection.
Changing the Printer Port Settings After Installing an Internal Solutions Port
Explains how to change printer port settings after installing an internal solutions port, with specific steps for Windows users.
Setting Up Serial Printing (Windows Only)
Provides instructions for setting up serial printing on Windows computers, including port parameters.
Cleaning Printer Parts
Details procedures for cleaning the printer's exterior, touch screen, and scanner using appropriate materials.
Cleaning the Pick Tires
Provides instructions for cleaning the pick tires using a damp cloth and isopropyl alcohol.
Cleaning the Pick Roller in the Multipurpose Feeder
Details how to clean the pick roller in the multipurpose feeder for optimal paper feeding.
Cleaning the ADF Pick Roller
Provides instructions for cleaning the ADF pick roller, including cover removal and component handling.
Cleaning the ADF Feed Roller
Details how to clean the ADF feed roller, emphasizing static discharge precautions and clean hands.
Emptying the Hole Punch Box
Guides users on how to empty the hole punch box by removing and reinserting the box.
Ordering Parts and Supplies
Provides information on ordering parts and supplies, including toner cartridges, imaging units, and maintenance kits.
Checking the Status of Parts and Supplies
Explains how to check the status of printer parts and supplies through the 'Status/Supplies' menu.
Using Genuine Lexmark Parts and Supplies
Emphasizes the benefits of using genuine Lexmark parts and supplies for optimal performance and warranty.
Ordering a Toner Cartridge
Provides information on ordering toner cartridges, including notes on yield and return program toner cartridges.
Lexmark XM7355 and XM7370 Return Program Toner Cartridges
Lists part numbers for Lexmark XM7355 and XM7370 Return Program toner cartridges across different regions.
Regular Toner Cartridges
Identifies regular toner cartridges, specifically ultra high yield toner cartridges.
Ordering an Imaging Unit
Provides information on ordering imaging units and potential issues related to low print coverage.
Ordering a Staple Cartridge
Details how to order staple cartridges, including the part number.
Ordering a Maintenance Kit
Explains how to identify and order maintenance kits, including fuser types and included components.
Replacing Parts and Supplies
Provides instructions for replacing consumables like toner cartridges and imaging units.
Replacing the Toner Cartridge
Provides step-by-step instructions for safely removing and installing a new toner cartridge.
Replacing the Imaging Unit
Details the process for replacing the imaging unit, including toner cartridge removal and handling precautions.
Replacing the Fuser
Provides instructions for replacing the fuser, including safety precautions regarding hot surfaces and static discharge.
Replacing the Transfer Roller
Guides users on replacing the transfer roller, involving toner cartridge and imaging unit removal.
Replacing the Pick Roller
Provides instructions for replacing the pick roller, including tray removal and static discharge precautions.
Replacing the Pick Roller in the Multipurpose Feeder
Details how to replace the pick roller in the multipurpose feeder, including unpacking and installation steps.
Replacing the ADF Pick Roller
Provides instructions for replacing the ADF pick roller, including cover removal and static discharge precautions.
Replacing the ADF Feed Roller
Details how to replace the ADF feed roller, emphasizing static discharge precautions and clean hands.
Replacing the ADF Separator Roller
Provides instructions for replacing the ADF separator roller, including cover removal and static discharge precautions.
Replacing the ADF Torque Limiter
Details how to replace the ADF torque limiter, emphasizing clean hands and static discharge precautions.
Replacing the Staple Cartridge in the Staple Finisher
Provides step-by-step instructions for replacing the staple cartridge in the staple finisher.
Replacing the Staple Cartridge in the Staple, Hole Punch Finisher
Details how to replace the staple cartridge in the staple, hole punch finisher.
Resetting the Supply Usage Counters
Explains how to reset supply usage counters for parts and supplies after replacement.
Moving the Printer
Provides guidelines for safely moving the printer to another location, including lifting and transport precautions.
Shipping the Printer
Directs users to Lexmark support for shipping instructions.
Saving Energy and Paper
Offers tips on saving energy and paper, including configuring power save modes and printing practices.
Adjusting the Brightness of the Printer Display
Guides users on adjusting the brightness of the printer's display screen.
Conserving Supplies
Provides tips for conserving supplies, such as duplex printing and using print preview.
Recycling
Provides information on recycling Lexmark products and packaging materials.
Clearing Jams
Avoiding Jams
Offers advice on preventing paper jams by properly loading paper and using recommended paper types.
Identifying Jam Locations
Illustrates common paper jam locations within the printer, including the ADF, bins, and finishers.
Paper Jam in Trays
Provides step-by-step instructions for clearing paper jams from the printer trays.
Paper Jam in Door A
Details how to clear paper jams located in door A, involving toner and imaging unit removal.
Paper Jam in Door C
Provides instructions for clearing paper jams found in door C, including areas near the fuser.
Paper Jam in the Standard Bin
Explains how to clear paper jams from the standard bin.
Paper Jam in the Multipurpose Feeder
Provides instructions for clearing paper jams from the multipurpose feeder.
Paper Jam in the Automatic Document Feeder
Details how to clear paper jams from the automatic document feeder (ADF), including opening door D.
Paper Jam in the 4-Bin Mailbox
Explains how to clear paper jams from the 4-bin mailbox, both in door N and the mailbox bin itself.
Paper Jam in the Offset Stacker or Staple Finisher
Provides instructions for clearing paper jams from the offset stacker or staple finisher, specifically in door H.
Paper Jam in the Staple, Hole Punch Finisher
Details how to clear paper jams from the staple, hole punch finisher, in door P and the bin.
Staple Jam in the Staple Finisher
Provides instructions for clearing staple jams from the staple finisher by opening door F.
Staple Jam in the Staple, Hole Punch Finisher
Details how to clear staple jams from the staple, hole punch finisher, by opening doors F or G.
Troubleshooting
Print Quality Problems
Provides a guide to diagnosing and resolving common print quality issues by identifying problem symptoms.
Printing Problems
Addresses general printing problems, focusing on 'Blank or white pages' as a specific issue.
Dark Print
Provides troubleshooting steps for resolving issues related to dark print output.
Fine Lines Are Not Printed Correctly
Offers solutions for problems where fine lines are not printed correctly on the output.
Folded or Wrinkled Paper
Provides troubleshooting steps for resolving issues with folded or wrinkled paper output.
Gray Background
Details troubleshooting steps for resolving issues where a gray background appears on prints.
Incorrect Margins
Provides solutions for incorrect margins, including adjusting paper guides and setting paper size.
Light Print
Offers troubleshooting steps for resolving issues with light print output.
Mottled Print and Dots
Provides troubleshooting steps for resolving issues with mottled print and dots on the output.
Print Crooked or Skewed
Details troubleshooting steps for resolving prints that are crooked or skewed.
Solid Black Pages
Offers solutions for resolving issues where the printer produces solid black pages.
Text or Images Cut Off
Provides troubleshooting steps for resolving issues where text or images are cut off on the printed output.
Toner Easily Rubs Off
Offers solutions for toner that easily rubs off the printed output.
Horizontal Light Bands
Provides troubleshooting steps for resolving issues with horizontal light bands on prints.
Vertical White Lines
Offers solutions for resolving issues with vertical white lines on the printed output.
Vertical Dark Bands
Details troubleshooting steps for resolving issues with vertical dark bands on prints.
Vertical Dark Lines
Provides troubleshooting steps for resolving issues with vertical dark lines or streaks on output.
Vertical Dark Lines or Streaks
Offers solutions for resolving issues with vertical dark lines or streaks on prints.
Vertical Dark Streaks with Print Missing
Details troubleshooting steps for resolving vertical dark streaks with missing print on the output.
Repeating Defects
Provides troubleshooting steps for resolving repeating defects by checking distances and replacing the imaging unit.
Print Jobs Do Not Print
Offers solutions for print jobs that do not print, including checking connections and reinstalling drivers.
Slow Printing
Provides troubleshooting steps for resolving slow printing issues, including checking modes, resolution, and paper settings.
Adjusting Toner Darkness
Guides users on adjusting toner darkness settings through the printer's quality menu.
Job Prints from the Wrong Tray or on the Wrong Paper
Provides solutions for jobs printing from the wrong tray or on the wrong paper, including checking settings and linking trays.
Confidential and Other Held Documents Do Not Print
Offers troubleshooting steps for confidential and held print jobs that do not print.
The Printer Is Not Responding
Provides a comprehensive guide to troubleshooting when the printer is not responding, checking power, cables, and drivers.
Unable to Read Flash Drive
Details steps for resolving issues with the printer being unable to read a flash drive.
Enabling the USB Port
Explains how to enable the USB port for flash drive access.
Network Connection Problems
Provides troubleshooting steps for network connection problems, including accessing the Embedded Web Server and Wi-Fi connectivity.
Cannot Connect the Printer to the Wi-Fi Network
Offers solutions for problems connecting the printer to a Wi-Fi network, checking security modes and passwords.
Hardware Options Problems
Addresses problems related to hardware options, specifically when the printer cannot detect an internal option.
Defective Flash Detected
Provides guidance on handling defective flash memory detection, including replacement or ignoring the message.
Not Enough Free Space in Flash Memory for Resources
Offers solutions for 'Not enough free space in flash memory' errors, including deleting data and installing larger capacity memory.
Unformatted Flash Detected
Provides guidance on handling 'Unformatted flash detected' errors, including defragmentation and formatting.
Issues with Supplies
Addresses issues with supplies, focusing on cartridge region mismatches and their resolution.
Replace Cartridge, Printer Region Mismatch
Explains how to resolve cartridge and printer region mismatches by purchasing the correct region cartridge.
Non-Lexmark Supply
Addresses issues related to detected non-Lexmark supplies or parts, including risks and acceptance procedures.
Paper Feed Problems
Addresses paper feed problems, specifically focusing on envelope seals when printing.
Collated Printing Does Not Work
Provides troubleshooting steps for when collated printing does not work correctly.
Paper Curl
Offers solutions for resolving paper curl issues, including checking paper support and loading techniques.
Tray Linking Does Not Work
Provides troubleshooting steps for when tray linking functionality is not working correctly.
Paper Frequently Jams
Addresses issues with frequent paper jams, offering solutions related to tray removal and paper loading.
Jammed Pages Are Not Reprinted
Explains how to resolve issues where jammed pages are not automatically reprinted after clearing.
E-mailing Problems
Addresses e-mailing problems, specifically focusing on the inability to send e-mails.
Faxing Problems
Addresses faxing problems, specifically when the Caller ID is not shown.
Cannot Send or Receive Faxes Using Analog Fax
Provides troubleshooting steps for resolving issues with sending or receiving faxes using an analog fax line.
Cannot Receive but Not Send Faxes Using Analog Fax
Offers solutions for situations where the printer can receive faxes but not send them using analog fax.
Can Send but Not Receive Faxes Using Analog Fax
Details troubleshooting steps for when the printer can send faxes but not receive them using analog fax.
Cannot Set Up etherFAX
Provides guidance on troubleshooting issues encountered when setting up the etherFAX function.
Cannot Send or Receive Faxes Using etherFAX
Offers solutions for problems sending or receiving faxes when using the etherFAX service.
Poor Fax Print Quality
Provides troubleshooting steps for resolving poor print quality issues specifically with fax output.
Missing Information on the Fax Cover Page
Details troubleshooting steps for when information is missing on the fax cover page.
Cannot Send the Fax Cover Page from the Computer
Provides solutions for problems encountered when sending the fax cover page from a computer.
Scanning Problems
Offers troubleshooting steps for resolving issues when the printer cannot scan documents to a computer.
Cannot Scan to a Computer
Offers troubleshooting steps for resolving issues when the printer cannot scan documents to a computer.
Cannot Scan to a Network Folder
Provides solutions for problems encountered when scanning documents to a network folder.
Partial Copies of Document or Photo
Addresses issues with partial copies of documents or photos, focusing on correct loading and paper size settings.
Poor Copy Quality
Provides troubleshooting steps for resolving poor copy quality, including cleaning scanner glass and ADF.
Vertical Dark Streaks on Output When Scanning from the ADF
Details troubleshooting steps for vertical dark streaks appearing on output when scanning from the ADF.
Jagged Image or Text When Scanning from the ADF
Offers solutions for jagged images or text resulting from ADF scanning.
Scan Job Was Not Successful
Provides troubleshooting steps for scan jobs that were not successful, checking cable connections and file names.
Scanner Does Not Close
Explains how to resolve issues where the scanner cover does not close properly.
Scanning Takes Too Long or Freezes the Computer
Provides solutions for scanning processes that take too long or cause the computer to freeze.
Scanner Does Not Respond
Offers troubleshooting steps when the scanner does not respond, checking power, connections, and printer status.
Adjusting Scanner Registration
Guides users on adjusting scanner registration for the flatbed and ADF to ensure proper alignment.
Adjusting ADF Registration
Provides instructions for adjusting ADF registration for front and rear scanning.
Contacting Customer Support
Provides information on contacting customer support, including required information and contact methods.
Upgrading and Migrating
Hardware
Lists available internal hardware options for the printer, such as memory cards, optional cards, and printer hard disk.
Accessing the Controller Board
Provides safety precautions and steps for accessing the printer's controller board for hardware installation.
Installing a Memory Card
Details the process for installing a DDR3 DIMM memory card, including safety precautions.
Installing an Optional Card
Provides instructions for installing optional cards like font, firmware, or flash memory, including safety precautions.
Installing a Printer Hard Disk
Details the process for installing a printer hard disk, including accessing the controller board and connecting cables.
Installing an Internal Solutions Port
Provides instructions for installing an internal solutions port (ISP) kit, including safety precautions.
Installing the 550-Sheet Tray
Guides users on installing the 550-sheet tray, including safety precautions and alignment steps.
Installing the 2100-Sheet Tray
Details the process for installing the 2100-sheet tray, including caster base setup and safety precautions.
Installing the 4-Bin Mailbox
Provides instructions for installing the 4-bin mailbox, including removing the top cover and securing the unit.
Installing the Offset Stacker
Guides users on installing the offset stacker, including removing the top cover and securing the unit.
Installing the Staple Finisher
Details the process for installing the staple finisher, including removing the top cover and securing the unit.
Installing the Staple, Hole Punch Finisher
Provides instructions for installing the staple, hole punch finisher, including removing the top cover and securing the unit.
Software
Lists supported operating systems and provides instructions for installing printer software and drivers.
Supported Operating Systems
Lists the operating systems compatible with the printer software, including Windows, macOS, and Linux versions.
Installing the Printer Software
Provides instructions for obtaining and installing the printer software from the CD or website.
Installing the Fax Driver
Details how to download and install the fax driver from the Lexmark website.
Adding Printers to a Computer
Guides users on adding printers to a computer via network, USB, or Wi-Fi Direct connections.
Adding Available Options in the Print Driver
Explains how to add available printer options and hardware to the print driver for Windows and Macintosh.
Firmware
Covers firmware management, including exporting/importing configuration files and updating firmware.
Exporting or Importing a Configuration File
Details how to export printer configuration settings to a file and import them to other printers.
Updating Firmware
Provides instructions for updating the printer firmware, including checking for updates and uploading firmware files.
Notices
Product Information
Provides basic product information including name, machine type, and models.
Edition Notice
Contains edition information, disclaimers on warranties, and notes on potential inaccuracies.
Trademarks
Lists trademarks and registered trademarks associated with Lexmark and other companies.
Licensing Notices
Informs users where to find licensing notices for the product.
Noise Emission Levels
Presents noise emission level measurements for printing, scanning, copying, and ready modes.
Waste from Electrical and Electronic Equipment (WEEE) Directive
Provides information on the WEEE directive and encourages product recycling.
India E-Waste Notice
States compliance with India E-Waste Rules regarding hazardous substances.
Product Disposal
Advises on proper product and supply disposal, recommending consultation with local authorities.
EU Battery Directive
States compliance with EU directives regarding coin-cell lithium rechargeable batteries.
Laser Notice
Provides Class I laser product information, specifications, and safety compliance.
Power Consumption
Documents the power consumption characteristics of the product in various modes like printing, copying, and scanning.
Sleep Mode
Explains the printer's energy-saving Sleep Mode, including timeout settings and response time considerations.
Hibernate Mode
Describes the ultra-low power Hibernate mode and its entry methods.
Off Mode
Explains the Off mode and how to completely stop product power consumption.
Total Energy Usage
Suggests how to estimate total product energy usage by multiplying power consumption by time spent in each mode.
Notice to Users of the US Telephone Network: FCC Requirements
Details FCC requirements for connecting the equipment to the US telephone network, including product identifiers and cord specifications.
Notice to Users of the Canadian Telephone Network
Provides technical specifications and Ringer Equivalence Number (REN) information for the Canadian telephone network.
Notice to Users of New Zealand Telephone Network
Outlines special conditions for facsimile use on the New Zealand Telecom network, including call restrictions and dialing suitability.
Regulatory Notices for Wireless Products
Contains regulatory information applicable to wireless models, including FCC and Industry Canada compliance.
Modular Component Notice
Lists modular components found in wireless-equipped models, including FCC ID and Industry Canada IC.
Exposure to Radio Frequency Radiation
Addresses radio frequency exposure limits and minimum separation distances for compliance with FCC regulations.
Innovation, Science and Economic Development Canada
States compliance with Innovation, Science and Economic Development Canada standards for digital apparatus.
European Community (EC) Directives Conformity
Confirms conformity with EC Council directives for radio equipment, safety, and hazardous substances.
United Kingdom (UK) Conformity
Confirms conformity with UK regulations for radio equipment, electrical safety, and hazardous substances.
Restrictions or Requirements in the UK
States restrictions for radio equipment usage in the UK, limiting it to indoor use only.
UK Statement of Radio Transmitter Operational Frequency Bands and Maximum RF Power
Provides statement on UK radio transmitter operational frequency bands and maximum RF power.
Federal Communications Commission (FCC) Compliance Information Statement
Details FCC compliance information for Class A digital devices, including limits and user responsibilities for interference.
United Kingdom (UK) Conformity
Confirms conformity with UK regulations for electromagnetic compatibility, electrical safety, and hazardous substances.
Radio Interference Notice
Warns about potential radio interference from Class A products in domestic environments and compliance with emission/immunity requirements.
Statement of Limited Warranty for Lexmark Laser Printers, Lexmark LED Printers, and Lexmark Multifunction Laser Printers
Outlines the limited warranty terms for Lexmark laser, LED, and multifunction laser printers, including coverage and exclusions.
Limited Warranty Service
Explains the warranty period, requirements for service, and conditions under which replacement is not available.
Extent of Limited Warranty
Defines the extent of the limited warranty, excluding issues caused by misuse, environment, or unauthorized maintenance.
Limitation of Liability
States limitations on Lexmark's liability for damages, excluding bodily injury or property damage.
Additional Rights
Informs users about additional legal rights that may vary by state, regarding implied warranties and damages.
Need help?
Do you have a question about the 7465 and is the answer not in the manual?
Questions and answers