Troubleshooting - ViewSonic ViewPad 10pro User Manual

Appendix C: Troubleshooting
Symptom
Touch 1. Environmental conditions are
panel is not significantly different from factory
functioning default.
properly
2. Touching surface does not provide
sufficient electrical charge.
Battery is not 1. Using wrong AC power adapter
charging with insufficient power rating or
incorrect plug.
2.Using USB.
No 3G data 1. APN is not in device's APN list.
connection
2. 3G service is not activated.
3. Damaged or missing SIM card.
Multi Touch 1. Using Windows 7 Starter or Basic
not working (Single touch only)
2. Application is not support
3. Improper hand gesture
Possible Causes
20
Remedy
Perform touch screen
recalibration.
- Ensure finger is dry and
clean.
- Ensure stylus pen is
approved for capacitive
touch panel use.
Use AC power adapter
provided with this device.
This device does not
support USB battery
charging.
Add APN manually.
Check your network service
provider.
Ensure a valid 3G SIM is
properly inserted.
Upgrade OS to Windows 7
Home Premium or higher.
Use an application that
supports multi touch
function.
Ensure the hand gesture is
properly performed.