Troubleshooting; Pen - ViewSonic ViewBoard GD1330 User Manual

Troubleshooting

This section describes some common problems that you may experience when
using the monitor.
Problem or Issue
No picture on the
display
Display interference
The display is not clear

Pen

Problem or Issue
The pen is not working
The pen nib is too
short, or not making
proper contact with the
display
The cursor is not
moving correctly
• Ensure the USB cable is connected properly at both
ends.
• Ensure USB connectors are connected directly to
the PC - not to an external hub.
• Try another USB port on the computer.
• Ensure the computer is powered on.
• Ensure all drivers are installed and updated (if
applicable).
• Check if other nearby electrical devices are causing
interference.
• The optimal resolution is 1920 x 1080.
• Touching the display with your fingers may leave
fingerprints and skin oil making the display unclear.
• Use a soft, dry cloth to remove any fingerprints or
skin oil.
• Try using the computer's mouse; if the mouse also
does not work please restart the computer.
• Reinstall the pen driver (if applicable).
• Check the condition of the pen nib. If it is too short,
please replace the pen nib.
• Try restarting the computer.
• Ensure the USB cable is connected properly at both
ends.
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Possible Solutions
Possible Solutions