VTech CS6129-54 - V-Tech DECT 6.0 Five Handset Cordless User Manual page 51

Appendix
Troubleshooting
The answering system does not respond to remote commands.
• Make sure your remote code is correct (page 11).
• Make sure you are calling from a touch-tone telephone. When dialing a number, there
should be tones. If there are clicks, then it is not a touch-tone telephone and cannot
activate the answering system.
• The answering system may not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering
the code.
• There may be interference on the telephone line you are using. Press the dial pad keys
firmly when dialing.
I subscribe to a non-traditional telephone service that uses my computer
to establish connections, and my telephone doesn't work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your non-traditional
telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
• In a few rare instances, the USB port on your computer may not have enough power. In
these instances, try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your non-traditional telephone
service. Contact your service provider for more information.
Common cures for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the telephone
base. If it does not respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the cordless handset.
• Wait a few minutes before connecting power to the telephone base.
• Reinstall the battery and place the cordless handset in the telephone base or charger.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
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