VTech CS6129-54 - V-Tech DECT 6.0 Five Handset Cordless User Manual page 49

Appendix
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
• Caller ID service delivers 10 digits (the area code plus the seven-digits number). If
you need to dial something other 10 digits, see page 26 for instructions on changing
the number.
• If you dial seven digits for local calls you may want to use the Home area code feature
(page 10).
CONNECTING... shows in the handset screen.
• The handset may be out of range. Move it closer to the telephone base.
• Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
• Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in
the power adapter and re-install the battery. Place the handset in the telephone base
and allow up to one minute for the handset and telephone base to synchronize.
• Other electronic products may prevent your handset and telephone base from
communicating with each other. Install your telephone base as far away from
these electronic devices as possible: wireless routers, radios, cellular telephones,
intercoms, room monitors, televisions, personal computers, kitchen appliances and
other cordless telephones.
NEW VOICEMAIL and
light on the telephone base flashes and I don't know why.
• Your telephone has voicemail indication that is separate from the built-in answering
system. If NEW VOICEMAIL and
telephone base flashes, your telephone has received a signal from your telephone
service provider that you have a voicemail message waiting for you to retrieve from
them. Contact your telephone service provider for more information on how to access
your voicemail.
I cannot retrieve voicemail messages.
• Your telephone has both a built-in answering system and voicemail indication. They
are independent features and each alerts you to new messages differently (page 29).
If you subscribe to voicemail service from your telephone service provider (charges
may apply), contact your telephone service provider for more information on how to
access your voicemail.
The messages on the answering system are very difficult to hear.
Press VOL
• on the telephone base or handset to increase the speaker volume. on the telephone base or handset to increase the speaker volume.
appear on the handset and the VOICEMAIL
icon and the VOICEMAIL light on the
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