Step 2. Configure User-Initiated Service Mode (Uism) - HP 4400 Software Manual

Figure 13 Controller Events (Initialized system) page
e. If critical events have occurred in the last 48 hours, perform the steps outlined in the
corrective action codes to correct the problems. In some cases, you may need to call your
HP-authorized service representative.
CAUTION:
upgrade until the situation is resolved.
5. Verify that there are no changes to the array configuration in progress (such as creation,
deletion, shrinkage, expansion, and presentation). Do not make any configuration changes
within 48 hours of the upgrade. Use proactive event notification to alert you if a critical event
occurs during the 48 hours before the upgrade.
NOTE:
The leveling process does not impact the upgrade. Leveling is suspended during the
upgrade and resumed when the upgrade is complete.
Suspend any processes or applications that may change the array configuration.

Step 2. Configure User-Initiated Service Mode (UISM)

Estimated time to complete: 10–15 minutes
To avoid generating unnecessary events and alerts during the upgrade, enable UISM in HP P6000
Command View (requires version 9.3 or later). This will be used by HP Insight Remote Support to
indicate the array is in service mode.
1. Open HP P6000 Command View and select the array for which you want to enable UISM.
2. Select System options.
3. Select Configure User-Initiated Service Mode (UISM) under the Service section.
The Configuring User-Initiated Service Mode window opens.
4. In the Reason box, enter text to indicate that you are updating controller software.
If any critical events have occurred in the last 48 hours, do not proceed with the
Step 2. Configure User-Initiated Service Mode (UISM) 45