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Lenovo Manuals
Laptop
20J2
User manual
Lenovo 20J2 User Manual
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
Important Information about Using Your Computer
Important Safety Information
Conditions that Require Immediate Action
Service and Upgrades
Power Cords and Power Adapters
Extension Cords and Related Devices
Plugs and Outlets
External Devices
Power Supply Statement
General Battery Notice
Notice for Built-In Rechargeable Battery
Notice for Non-Rechargeable Coin-Cell Battery
Heat and Product Ventilation
Electrical Current Safety Information
Glass Parts Notice
Liquid Crystal Display (LCD) Notice
Plastic Bag Notice
Using Headphones or Earphones
Chapter 1. Product Overview
Computer Controls, Connectors, and Indicators
Front View
Left-Side View
Right-Side View
Bottom View
Status Indicators
Important Product Information Labels
Machine Type and Model Label
FCC ID and IC Certification Number
Labels for the Windows Operating Systems
Computer Features
Computer Specifications
Operating Environment
Lenovo Programs
Accessing Lenovo Programs
An Introduction to Lenovo Programs
Chapter 2. Using Your Computer
Registering Your Computer
Frequently Asked Questions
Getting Help about the Windows Operating System
Using the Multi-Touch Screen
Using the Special Keys
Using the Thinkpad Pointing Device
Thinkpad Pointing Device Overview
Using the Trackpoint Pointing Device
Using the Trackpad
Using the Trackpad Touch Gestures
Customizing the Thinkpad Pointing Device
Replacing the Cap on the Pointing Stick
Power Management
Using the Ac Power Adapter
Using the Battery
Managing the Battery Power
Power-Saving Modes
Cabled Ethernet Connections
Wireless Connections
Using the Wireless-LAN Connection
Using the Bluetooth Connection
Using the Airplane Mode
Using Audio Features
Using the Camera
Using a Media Card
Using an External Display
Traveling with Your Computer
Chapter 3. Enhancing Your Computer
Finding Thinkpad Options
Thinkpad Onelink+ Dock
Thinkpad USB-C Dock
Setting up the Thinkpad USB-C Dock
Thinkpad USB-C Dock Overview
Chapter 4. Accessibility, Ergonomic, and Maintenance Information
Accessibility Information
Ergonomic Information
Cleaning and Maintenance
Chapter 5. Security
Using Passwords
Passwords Introduction
Setting, Changing, or Removing a Password
Hard Disk Security
Setting the Security Chip
Using the Fingerprint Reader
Deleting Data from Your Storage Drive
Using Firewalls
Protecting Data against Viruses
Chapter 6. Advanced Configuration
Installing the Windows 10 Operating System
Installing Device Drivers
Using the Thinkpad Setup Program
Configuring Thinkpad Setup
Changing the Startup Sequence
Updating the UEFI BIOS
BIOS Menu
Using System Management
Chapter 7. Troubleshooting Computer Problems
General Tips for Preventing Problems
Diagnosing Problems with Lenovo Companion
Troubleshooting
Computer Stops Responding
Spills on the Keyboard
Error Messages
Beep Errors
Memory Module Problems
Ethernet Problems
Wireless-LAN Problem
Bluetooth Problem
Thinkpad Pointing Device Problems
Keyboard Problems
Computer Screen Problems
External Monitor Problems
Audio Problems
Fingerprint Reader Problems
Battery Problems
Ac Power Adapter Problem
Power Problems
Power Button Problem
Boot Problems
Sleep and Hibernation Problems
Solid-State Drive Problem
Software Problem
USB Problem
Chapter 8. Recovery Information
Resetting Your Computer
Using Advanced Startup Options
Recovering Your Operating System if Windows 10 Fails to Start
Creating and Using a Recovery USB Drive
Chapter 9. Replacing Devices
Static Electricity Prevention
Disabling the Built-In Battery
Replacing the Base Cover Assembly
Replacing a Memory Module
Replacing the M.2 Solid-State Drive
Replacing the Speaker Assembly
Replacing the Coin-Cell Battery
Replacing the Keyboard
Chapter 10. Getting Support
Before You Contact Lenovo
Getting Help and Service
Using Diagnostic Programs
Lenovo Support Web Site
Calling Lenovo
Purchasing Additional Services
Appendix A. Regulatory Information
Certification-Related Information
Wireless-Related Information
Wireless Interoperability
Usage Environment and Your Health
Locating the Ultraconnect Wireless Antennas
Wireless-Radio Compliance Information
Locating Wireless Regulatory Notices
Export Classification Notice
Electronic Emission Notices
Federal Communications Commission Declaration of Conformity
Industry Canada Class B Emission Compliance Statement
European Union Conformity
German Class B Compliance Statement
Japan VCCI Class B Compliance Statement
Japan Compliance Statement for Products Which Connect to the Power Mains with Rated Current Less than or Equal to 20 a Per Phase
Japan Notice for Ac Power Cord
Lenovo Product Service Information for Taiwan
Eurasian Compliance Mark
Brazil Audio Notice
Appendix B. WEEE and Recycling Statements
General Recycling Information
Important WEEE Information
Japan Recycling Statements
Recycling Information for Brazil
Battery Recycling Information for the European Union
Battery Recycling Information for Taiwan
Battery Recycling Information for the United States and Canada
Recycling Information for China
Appendix C. Restriction of
Directive
Information
Appendix E. Notices
Appendix F. Trademarks
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Troubleshooting
Chapter 7. Troubleshooting computer problems
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Summarization of Contents
Important Safety Information
General Computer Usage Safety
Tips for safe and enjoyable computer use, including heat precautions and preventing wetness.
Power Adapter and Cable Safety
Safety guidelines for power adapters, cords, plugs, and outlets to prevent hazards.
Battery Safety and Handling
Safety warnings and handling instructions for all types of batteries used in the computer.
Electrical Safety and Device Connections
Critical safety information for electric current, shock hazards, and device connections.
Handling and Display Precautions
Precautions for handling glass parts, LCD screens, plastic bags, and using audio accessories safely.
Product Overview
Hardware Components and Views
Details computer hardware, including front, side, and bottom views, and their components.
Ports and Connectors
Explains various ports like USB, HDMI, USB-C, audio, and media card slots.
Status Indicators and Labels
Interprets status indicators and locates important product information labels.
Computer Features and Specifications
Overview of computer features, specifications, and recommended operating environment.
Lenovo Software and Programs
Introduction to preinstalled Lenovo programs for system management and support.
Using Your Computer
Computer Registration and FAQs
Benefits of registering your computer and answers to frequently asked questions.
Input Devices and Gestures
Using the multi-touch screen, special keys, and ThinkPad pointing device with gestures.
Power Management and Battery Life
Optimizing computer performance and battery life through power settings and modes.
Wireless, Bluetooth, and Camera Usage
Connecting to wireless networks, using Bluetooth, and operating the integrated camera.
Traveling and External Display Use
Tips for traveling with the computer and connecting external displays.
Enhancing Your Computer
ThinkPad Options and Accessories
Information on available hardware accessories and upgrades to expand computer capabilities.
Docking Station Connectivity
Overview and setup of ThinkPad OneLink+ and USB-C docks for accessory connection.
Accessibility, Ergonomics, and Maintenance
Accessibility Features and Shortcuts
Making the computer accessible with features, speech recognition, and keyboard shortcuts.
Ergonomic Practices and Cleaning
Guidance on ergonomic setup and procedures for computer cleaning and maintenance.
Computer Security
Password and Access Control
Managing passwords, supervisor settings, and hard disk passwords for system security.
Drive Encryption and Fingerprint Security
Enhancing security with BitLocker drive encryption and fingerprint reader authentication.
Data Deletion and Threat Protection
Securely deleting data and protecting the computer with firewalls and antivirus.
Advanced Configuration
Operating System and Driver Installation
Step-by-step guide for installing Windows 10 and managing device drivers.
BIOS Configuration and Updates
Configuring BIOS settings, updating UEFI BIOS, and managing boot options.
Power, Security, and Startup Settings
BIOS settings for power management, security, and system startup behavior.
Troubleshooting Computer Problems
Problem Prevention and Diagnosis
Tips for preventing issues and using diagnostic tools like Lenovo Companion.
System Unresponsiveness and Errors
Solutions for computer freezes, error messages, and general system failures.
Hardware Connectivity Issues
Troubleshooting Ethernet, wireless-LAN, Bluetooth, and pointing device problems.
Display and Audio Problem Solutions
Resolving issues with computer screens, external monitors, and audio playback.
Recovery Information
Resetting and Advanced Startup Options
Procedures for resetting the computer and using advanced startup options.
Creating and Using a Recovery USB Drive
How to create and use a recovery USB drive for system restoration.
Replacing Devices
Static Prevention and Battery Disabling
Precautions for static discharge and disabling the built-in battery before component replacement.
Component Replacement Procedures
Instructions for replacing base cover, memory, M.2 SSD, speakers, coin-cell battery, and keyboard.
Getting Support
Preparing for Support and System Updates
Information to gather and system updates needed before contacting Lenovo support.
Diagnostic Tools and Contact Methods
Using diagnostic programs and various methods to contact Lenovo support.
Regulatory Information
Wireless Compliance and Usage
Information on wireless compliance, standards, antennas, and usage environment recommendations.
Usage Environment and Health
RF safety standards and recommendations for using wireless devices.
Wireless Radio Compliance
Compliance with radio frequency and safety standards for wireless communications.
WEEE and Recycling Statements
Recycling and Battery Disposal
Lenovo's recycling programs and guidelines for battery disposal according to regulations.
RoHS Directive
Hazardous Substances Compliance
Information on compliance with hazardous substances restrictions in various regions.
ENERGY STAR Model Information
ENERGY STAR Features and Power Savings
Information on ENERGY STAR qualified computers and power management features for energy efficiency.
Notices
Legal Notices and Disclaimers
Legal notices, disclaimers, and warranty information regarding the document and product.
Trademarks
Lenovo and Third-Party Trademarks
Lists trademarks of Lenovo and other companies mentioned in the document.
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