Lenovo 20HGS3KN00 User Manual
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Lenovo 20HGS3KN00 User Manual

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T470s User Guide

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  • Page 1 T470s User Guide...
  • Page 2 Fourth Edition (March 2018) © Copyright Lenovo 2017, 2018. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    ThinkPad WiGig Dock ... . Lenovo programs ....ThinkPad WiGig Dock overview ..
  • Page 4 Ethernet problems ... . Calling Lenovo ... . . 128 Wireless-LAN problem ..
  • Page 5 ....149 Lenovo product service information for Taiwan . . 139 Eurasian compliance mark ..139 Appendix F.
  • Page 6 T470s User Guide...

  • Page 7: Important Safety Information

    • Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time. • Periodically take hands from using the keyboard by lifting your hands from the palm rest. © Copyright Lenovo 2017, 2018...
  • Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 9: Conditions That Require Immediate Action

    In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2017, 2018...

  • Page 10: Service And Upgrades

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 11: Power Cords And Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2017, 2018...

  • Page 12: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 13: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 14: Notice For Non-Rechargeable Coin-Cell Battery

    Do not attempt to replace the non-rechargeable coin-cell battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. The following statement applies to users in the state of California, U.S.A.

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2017, 2018...

  • Page 16: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 17: Liquid Crystal Display (Lcd) Notice

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...

  • Page 18: Glass Parts Notice

    Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.

  • Page 19: Chapter 1. Product Overview

    To turn off the computer, do the following: ® • For Windows 7: Open the Start menu and click Shut down. • For Windows 10: Open the Start menu, click Power, and then click Shut down. © Copyright Lenovo 2017, 2018...

  • Page 20: Left-Side View

    Trackpad TrackPoint buttons TrackPoint pointing stick Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 20. Screen (multi-touch screen available on some models) The multi-touch screen enables you to use your computer with simple touch gestures. For more information, see “Using the multi-touch screen”...

  • Page 21: Right-Side View

    With an appropriate USB-C cable connected, you can use the connector to transfer data, charge your device, or connect your computer to external displays. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: https://www.lenovo.com/accessories...
  • Page 22 • For Windows 10: Start the Lenovo Vantage program, click Hardware Settings ➙ Power, and then Locate the Always On USB section and follow the instructions on the screen to make your preferred setting.

  • Page 23: Bottom View

    Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Cable locks for your product are available from Lenovo at https:// www.lenovoquickpick.com/...

  • Page 24: Status Indicators

    Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter first. Then insert a straightened paper clip into the emergency-reset hole to reset the computer. Status indicators This topic provides information about locating and identifying the various status indicators on your computer.

  • Page 25: Important Product Information

    • Windows operating systems information Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the label that contains the machine type and model information of your computer.

  • Page 26: Fcc Id And Ic Certification Information

    Lenovo. Note: Do not remove or replace a factory-preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless WAN module, the actual FCC ID and IC certification number is affixed to the wireless WAN module installed in the computer.

  • Page 27: Labels For The Windows Operating Systems

    Note: For the user-installable wireless module, ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer. Labels for the Windows operating systems...

  • Page 28: Computer Features

    https://www.microsoft.com/en-us/howtotell/default.aspx Unlike Windows 7 products, there are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows 10 product is installed, the installation program checks the computer firmware for a valid, matching Product ID to complete the activation.

  • Page 29: Computer Specifications

    • Micro-SIM-card tray • Ethernet connector • Smart-card slot (available on some models) • USB-C connector (Thunderbolt 3 compatible) Security features • Fingerprint reader (available on some models) • Security-lock slot • Trusted Platform Module (TPM) Wireless features • Bluetooth •...

  • Page 30: Lenovo Programs

    3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, start the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.
  • Page 31 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. This program helps you work easily and securely by providing easy access to Lenovo PC Experience various programs.
  • Page 32 Lenovo Solution Center This program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and (Windows 7) support information, along with hints and tips for optimal system performance. Mobile Broadband Connect This program enables you to connect the computer to the mobile broadband network through a supported wireless-WAN card.

  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Using The Multi-Touch Screen

    How do I use battery power more effectively when I am on the go? • To conserve power, or to suspend operation without exiting programs or saving files, see “Power-saving modes” on page 28. • To achieve the best balance between performance and power saving, create and apply an appropriate power plan.
  • Page 35 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 36: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Click the action center icon in the Windows notification area. Function: Open the action center to see your notifications and quick actions. Note: The gesture is supported only on the Windows 10 operating system. Touch: Swipe in from the left edge.
  • Page 37 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.

  • Page 38: Using The Thinkpad Pointing Device

    1. Open Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager. In the Keyboard Manager window, click the USER-DEFINED KEY tab. 3. Follow the instructions on the screen to complete the setting.

  • Page 39: Using The Trackpoint Pointing Device

    Trackpad Note: Depending on the model, your TrackPoint pointing device and the trackpad might look different from the illustration in this topic. By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 24. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 40: Using The Trackpad

    To use the TrackPoint pointing device, see the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. •...

  • Page 41: Using The Trackpad Touch Gestures

    To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. • Left-click Press the left-click zone to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action. •...

  • Page 42: Customizing The Thinkpad Pointing Device

    • Some gestures are only available when you are using certain apps. • Depending on the model, the trackpad on your computer might look different from the illustrations in this topic. Two-finger tap Tap anywhere on the trackpad Tap anywhere on the trackpad with with one finger to select or open two fingers to display a shortcut an item.

  • Page 43: Power Management

    • Ensure that you use a cap with grooves as shown in the following illustration. • Depending on the model, your keyboard might look different from the illustration in this topic. Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management.

  • Page 44: Using The Battery

    To enable the battery alarm, do the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 12. 2. Click the Global Power Settings tab. T470s User Guide...

  • Page 45: Managing The Battery Power

    10°C (50°F) and 35°C (95°F). Note: To check the battery temperature, do the following: 1. Open Lenovo Vantage. See “Accessing Lenovo programs” on page 12. 2. Click Hardware Settings ➙ Power. 3. Locate the Power Status section and then click Show Details to view the battery temperature.

  • Page 46: Power-Saving Modes

    Power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of battery power. • Screen blank mode (for Windows 7 only) The computer display requires considerable battery power. To enter screen blank mode, right-click the battery-status icon in the Windows notification area and select Power off display.

  • Page 47: Wireless Connections

    Note: If the computer is connected to a supported docking station or a supported dock, use the Ethernet connector on the docking station or the dock instead of the one on the computer. DANGER Your computer has an Ethernet connector. To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector.

  • Page 48: Using The Bluetooth Connection

    Some ThinkPad notebook computers come with a wireless-WAN card installed, which provides some wireless-WAN technologies, such as HSPA, 3G, 4G, or LTE. By using the wireless-WAN card, you can establish wireless-WAN connections. Note: The wireless-WAN service is provided by authorized service providers in some countries or regions. Tips for using the wireless-WAN feature To achieve the best connection, use the following guidelines: •...

  • Page 49: Using The Nfc Devices

    For more information, see the Windows help information system and the help information system of the Bluetooth device. Using the NFC devices If your computer supports the NFC feature, you will see an NFC mark or label around the trackpad area. NFC is a high-frequency and short-range wireless communication technology.

  • Page 50: Using The Airplane Mode

    Pairing your computer with an NFC-enabled smartphone Before you start, ensure that the smartphone screen is facing upward. Then do the following: 1. Position the smartphone above the NFC mark at a gradient of about 15 degrees as shown. Align the shorter edge of the smartphone with the bottom edge (the edge that is close to the trackpad) of the TrackPoint buttons.

  • Page 51: Using Audio Features

    To start the camera, do the following: • For Windows 7: Start the Communications Utility program. See “Accessing Lenovo programs” on page • For Windows 10: Open the Start menu and click Camera. When the camera is started, the indicator is turned on in green, indicating that the camera is in use.

  • Page 52: Using A Media Card Or A Smart Card

    – Open the Start menu and then click Lenovo Vantage ➙ Hardware Settings ➙ Audio/Visual. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.
  • Page 53 Installing a media card or a smart card Attention: Before you start installing a card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the card. To install the card, do the following: 1.

  • Page 54: Using An External Display

    Using an external display This section provides instructions on how to connect an external display, choose display modes, and change display settings. You can use an external display such as a projector or a monitor to give presentations or to expand your workspace.

  • Page 55: Traveling With Your Computer

    • Duplicate: Displays the same video output on both your computer screen and an external display. • Extend: Extends the video output from your computer display to an external display. You can drag and move items between the two displays. •...
  • Page 56 Travel accessories If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: https://www.lenovo.com/accessories T470s User Guide...

  • Page 57: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 58 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.
  • Page 59 Eject button: Press the eject button to eject the computer from the docking station. Adjuster: Use the adjuster as a guide to align the computer with the docking station. Docking station connector: Connect the docking station to the computer. System lock: Use the system lock to lock or unlock the eject button. •...
  • Page 60 To connect a DVI monitor, do the following: 1. Turn off the computer. 2. Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. 3. Turn on the DVI monitor and then the computer. VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor.
  • Page 61 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connectors Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.

  • Page 62: Attaching A Docking Station To Your Computer

    Attaching a docking station to your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To attach the docking station to your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock.

  • Page 63: Detaching A Docking Station From Your Computer

    Detaching a docking station from your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To detach the docking station from your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock.
  • Page 64 – ThinkPad Pro Dock – ThinkPad Ultra Dock • For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on.

  • Page 65: Thinkpad Wigig Dock

    – When the computer display is on: ThinkPad WiGig Dock The Wireless Gigabit (WiGig) technology enables wireless communications between nearby devices at multi- gigabit speeds. Some computer models have a wireless LAN card with built-in WiGig feature. These computer models can work with the ThinkPad WiGig Dock wirelessly to expand computing capabilities. ThinkPad WiGig Dock overview Status indicator: The indicator in the ThinkPad logo shows the status of the dock.

  • Page 66: Setting Up The Thinkpad Wigig Dock

    USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. Power/Connection button: Turn on or turn off the dock. You can also press the button to confirm the connection.
  • Page 67 1. Connect the power cord to the ac power adapter. 2. Connect the ac power adapter to the power connector of the dock. 3. Connect the power cord to an electrical outlet. 4. Turn on the dock by pressing the power button. 5.

  • Page 68: Using The Thinkpad Wigig Dock

    6. Position your computer close to the dock, within 120 cm (47.2 inches). To get the best performance, ensure that: • The dock is placed within a 60 cm (23.6 inches) distance and a 120-degree sector region relatively to the rear of the computer display. •...
  • Page 69 1. Do the following: • For Windows 7: Click the Start button to open the Start menu, and then click All programs ➙ Intel ➙ Intel Wireless Dock Manager to start the Wireless Dock Manager program. • For Windows 10: Click the action center icon in the Windows notification area.
  • Page 70 T470s User Guide...

  • Page 71: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 72 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 73: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 74: Cleaning And Maintenance

    You can find some of these options at https:// . Explore your options for docking solutions and external products that provide www.lenovo.com/accessories the adjustability and features that you want. Questions about vision? The visual display screens of ThinkPad notebook computers are designed to meet the highest standards.
  • Page 75 Basic maintenance tips Here are some basic points about keeping your computer functioning properly: • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. • Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (more than 13 cm or 5 inches).
  • Page 76 T470s User Guide...

  • Page 77: Chapter 5. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2017, 2018...

  • Page 78: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 79: Hard Disk Security

    Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 80: Using The Fingerprint Reader

    • For Windows 7 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Accessing Lenovo programs” on page 12. 2. Enter the Windows password as required. 3. Follow the instructions on the screen to finish the enrollment.
  • Page 81 Lenovo-authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced.

  • Page 82: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 83: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
  • Page 84 T470s User Guide...

  • Page 85: Chapter 6. Advanced Configuration

    • TPM 2.0 is supported only on the Windows 7 (64-bit) operation system in UEFI mode. If you install the Windows 7 (64-bit) operating system in Legacy mode, ensure that you set the security chip to TPM 1.2. © Copyright Lenovo 2017, 2018...

  • Page 86: Installing The Windows 10 Operating System

    Microsoft Knowledge Base home page at https://support.microsoft.com/ 12. Install the registry patches, for example, the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at https:// support.lenovo.com Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 87: Installing Device Drivers

    This action might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to https://support.lenovo.com...

  • Page 88: Using The Thinkpad Setup Program

    • Critical updates (Windows 7 and Windows 10) • Critical and recommended updates (Windows 7) For more information about how to use System Update or Lenovo Vantage, see the help system of the program. Using the ThinkPad Setup program The ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS.

  • Page 89: Changing The Startup Sequence

    Note: If you are required to enter the supervisor password, enter the correct password. You also can press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the password, you cannot change the configurations that are protected by the supervisor password. 2.

  • Page 90: Bios Menu

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to https://support.lenovo.com BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 91 • MAC address Pass Through Values: Disabled, Enabled Description: The MAC address for the LENOVO USB Dock will be changed to the Internal MAC address. If you select Disabled, the MAC address for the LENOVO USB Dock will remain the original MAC address. If...
  • Page 92 Enabled, the MAC address for the LENOVO USB Dock will be changed to the Internal MAC address. • USB UEFI BIOS Support Values: Disabled, Enabled Description: Enable or disable the boot support for USB storage devices. • Always On USB...
  • Page 93 Description: Select the display device that you want to activate at boot time. This selection is effective for boot time, password prompt, and ThinkPad Setup. USB Type-C corresponds to the USB Type-C connector on your computer. HDMI corresponds to the HDMI connector on your computer. Display on dock corresponds to the video connectors (such as the DisplayPort, DVI, or VGA connectors) on a docking station.
  • Page 94 Values: Disabled, Enabled Description: Enable or disable a feature that turns on the computer when the ac power adapter is attached. If you select Enabled, the computer is powered on when the ac power adapter is attached. If the computer is in the hibernation mode, the computer resumes normal operation. If you select Disabled, the computer is not powered on nor resumed when the ac power adapter is attached.
  • Page 95 Values: Disabled, Enabled Description: Enable or disable USB devices in the Pre-OS environment that is displayed after Thunderbolt (TM) 3. If the computer starts from bootable devices, move Device from Excluded from the boot priority order. Intel AMT • Intel (R) AMT ControlValues: Disabled, Enabled, Permanently Disabled Description: If you select Enabled, Intel AMT (Active Management Technology) is configured and additional setup items are provided in MEBx (Management Engine BIOS Extension) Setup.
  • Page 96 • Password at Unattended Boot Values: Disabled, Enabled Description: When this option is enabled, a password prompt is displayed when the computer is turned on by an unattended event such as a Wake on LAN attempt. To prevent unauthorized access, set the user authentication on the operating system.
  • Page 97 Values: Disabled, Enabled Description: Enable this option to use password authentication when fingerprints are not available. This item is displayed if Security Mode is set to High. • Reset Fingerprint Data Value: Enter Description: Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state.
  • Page 98 Note: This item is displayed only on the TPM 1.2 support model. • Physical Presence for Clear Values: Disabled, Enabled Description: If this option is enabled, a confirmation message is displayed when you clear the security chip. UEFI BIOS Update Option •...
  • Page 99 I/O Port Access Description: Use this submenu to enable or disable the following hardware features: • Ethernet LAN • Wireless LAN • Wireless WAN • Bluetooth • USB port • Memory module slot • Smart card slot • Integrated camera •...
  • Page 100 Description: Specify the Secure Boot mode. • Reset to Setup Mode Description: Use this option to clear the current platform key and reset Platform Mode to Setup Mode. • Restore Factory Keys Description: Use this option to restore all keys and certificates in Secure Boot databases to the factory defaults.

  • Page 101: Using System Management

    – CSM Support (for UEFI Only) Values: Yes, No Compatibility Support Module (CSM) is required for starting the legacy operating system. If you select UEFI Only, CSM Support is selectable. For Both or Legacy Only mode, CSM Support is not selectable.
  • Page 102 Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as total cost of ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a storage drive, and installing a program.
  • Page 103 To enable or disable the Wake on LAN feature, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Config ➙ Network. The Network submenu is displayed. 3.
  • Page 104 T470s User Guide...

  • Page 105: Chapter 7. Troubleshooting Computer Problems

    UEFI BIOS when needed. • Keep up to date for device drivers on other non-Lenovo hardware. Before updating device drivers, read the device driver information release notes for compatibility or known issues.

  • Page 106: Troubleshooting

    • If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 107: Spills On The Keyboard

    1. Press and hold the power button until the computer turns off. If you cannot turn off the computer by pressing the power button, remove the ac power adapter and the removable battery. After the computer is turned off, reconnect the ac power adapter and reinstall the removable battery, and then restart the computer by pressing the power button.
  • Page 108 Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, press F10, and then press Enter to restart the system. If you still have a problem, have the computer serviced. •...

  • Page 109: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 110: Memory Module Problems

    Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1.

  • Page 111: Ethernet Problems

    4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 5. Run diagnostic programs. See “Diagnosing problems” on page 87. Ethernet problems • Problem: My computer cannot connect to the network. Solution: Ensure that: –...

  • Page 112: Wireless-Lan Problem

    Wireless-LAN problem Problem: I cannot connect to the network using the built-in wireless network card. Solution: Ensure that: • The Airplane mode is off. • Your wireless-LAN driver is the latest version. • Your computer is within the range of a wireless access point. •...

  • Page 113: Keyboard Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 69.
  • Page 114 LCD turn-off timer or the blank timer by doing the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 12. 2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans.
  • Page 115 3. If your computer is in sleep mode, press Fn to resume the computer from sleep mode. 4. If the problem persists, follow the solution for the following problem. • Problem: The screen is unreadable or distorted. Solution: Ensure that: –...

  • Page 116: External Monitor Problems

    External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press the display-mode switching key and select the monitor you want. If the problem persists, do the following: 1. Connect the external monitor to another computer to ensure that it works. 2.

  • Page 117: Audio Problems

    Solution: Change the resolution and the color depth to lower settings for the primary display. See “Using an external display” on page 36. • Problem: Display switching does not work. Solution: If you use the Extend desktop function, disable it, and change the display output location. If a DVD movie or a video clip is playing, stop the playback, close the program, and then change the display output location.

  • Page 118: Fingerprint Reader Problems

    Solution: The control is designed to compensate for minor differences in balance and does not completely mute either channel. • Problem: There is no volume control for MIDI sound in the Volume Mixer window. Solution: Use the hardware volume control. This is because the built-in synthesizer software does not support the control.

  • Page 119: Ac Power Adapter Problem

    If a quick charger is available, use it to charge the over-discharged battery. If the battery cannot be fully charged in 24 hours, use a new battery. • Problem: The computer shuts down before the battery status icon shows that the battery is empty. Solution: Discharge and recharge the battery.

  • Page 120: Power Button Problem

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – https://support.lenovo.com – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 121: Hard Disk Drive Problems

    • Problem: The computer does not resume from sleep mode, or the system status indicator blinks slowly and the computer does not work. Solution: If the system does not resume from sleep mode, it might have entered sleep or hibernation mode automatically because the battery is depleted.

  • Page 122: Software Problem

    Software problem Problem: A program does not run properly. Solution: Ensure that the problem is not being caused by the program. Check that your computer has the minimum required memory to run the program. See the manuals supplied with the program. Check the following: •...

  • Page 123: Chapter 8. Recovery Information

    If you did not create recovery media as a precautionary measure, you can contact Lenovo Customer Support Center and purchase a set of recovery media from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist...

  • Page 124: Reinstalling Preinstalled Programs And Device Drivers

    • If the device subfolder contains an INF file, right-click the INF file and select Install. Then follow the instructions on the screen to complete the installation. If you need updated device drivers for your computer, download and install them from the Lenovo Support Web site at:...

  • Page 125: Recovery Information For The Windows 10 Operating System

    Recovery information for the Windows 10 operating system This topic provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.
  • Page 126 It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 127: Chapter 9. Replacing Devices

    To disable the built-in battery, do the following: 1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup. 2. Select Config ➙ Power. The Power submenu is displayed. © Copyright Lenovo 2017, 2018...

  • Page 128: Replacing The Micro Sim Card

    3. Select Disable built-in battery and press Enter. 4. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically. Wait three to five minutes to let the computer cool. Replacing the micro SIM card Before you start, read “Important safety information”...
  • Page 129 Notes: • Depending on the model, your computer might look slightly different from the illustrations in this topic. • There might be a risk of short circuits if you remove the base cover assembly in the following situations: – When your computer has the removable battery installed –...

  • Page 130: Replacing The Dc-In Cable And Dc-In Bracket

    7. Tighten the screws in ascending alphabetical order as shown ( ) to secure the base cover assembly. Ensure that all latches are well assembled and there is no abnormal gap. Otherwise, start over from step 4. Note: Do not try to push the hook positions after the screws are secured. 8.

  • Page 131: Replacing The Usb Subcard Assembly

    6. To install the dc-in cable and dc-in bracket, do the following: a. Install the dc-in cable in place b. Install the new dc-in bracket onto the new dc-in cable c. Install the screw to secure the dc-in cable and dc-in bracket d.
  • Page 132 1. Disable the built-in battery. See “Disabling the built-in battery” on page 109. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the base cover assemlby. See “Replacing the base cover assembly” on page 110. 5.

  • Page 133: Replacing The M.2 Solid-State Drive

    7. Reinstall the base cover assemlby. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the M.2 solid-state drive Before you start, read “Important safety information” on page v and print the following instructions. Attention: The M.2 solid-state drive is sensitive.
  • Page 134 Note: A film might cover the solid-state drive. To access the solid-state drive, open the film first. 6. To install the new M.2 solid-state drive, do the following: a. Align the contact edge of the new M.2 solid-state drive with the key in the slot. Then carefully insert the M.2 solid-state drive into the slot at an angle of about 20 degrees b.

  • Page 135: Replacing The Memory Module

    Replacing the memory module Before you start, read “Important safety information” on page v and print the following instructions. Increasing memory capacity is an effective way to make programs run faster. You can increase memory capacity by replacing or adding a memory module. Note: The operating speed of the memory module has dependency on the system configuration.

  • Page 136: Replacing The Wireless-Wan Card

    7. Reinstall the base cover assembly. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the wireless-WAN card The following information is only for the computer with user-installable modules. Before you start, read “Important safety information” on page v and print the following instructions. Attention: Before you start installing a wireless-WAN card, touch a metal table or a grounded metal object.
  • Page 137 6. To install the new wireless-WAN card, do the following: a. Align the contact edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees b.

  • Page 138: Replacing The Keyboard

    Replacing the keyboard Before you start, read “Important safety information” on page v and print the following instructions. To remove the keyboard, do the following: Note: You might be instructed to slide the keyboard frame forward or backward in some of the following steps.
  • Page 139 7. Use the cross-head screwdriver to loosen the screws. 8. Pivot the keyboard slightly upward as shown by arrow until you can see the connectors on the bottom side of the keyboard. Then turn the keyboard over as shown by arrow Chapter 9 Replacing devices...
  • Page 140 9. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: 1. Attach the connectors, and then turn the keyboard over. T470s User Guide...
  • Page 141 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the frame of the keyboard bezel. 3. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the keyboard frame forward with the flat-head screwdriver.
  • Page 142 4. Tighten the screws with the cross-head screwdriver to secure the keyboard in place. 5. Slide the keyboard frame backward by 2.5 mm (0.1 inches) with the flat-head screwdriver. Ensure that you hide the latches of the keyboard frame under the keyboard bezel. T470s User Guide...
  • Page 143 6. Insert the flat-head screwdriver into the sides of the keyboard as shown to push the keyboard frame backward. Ensure that there is no gap between the keyboard frame and keyboard bezel. 7. Turn the computer over and tighten the screw to the lock position to lock the keyboard frame. Chapter 9 Replacing devices...
  • Page 144 8. Connect the ac power adapter and all cables to the computer. T470s User Guide...

  • Page 145: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at https://support.lenovo.com...

  • Page 146: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 147: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to https:// pcsupport.lenovo.com/supportphonelist or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at https://pcsupport.lenovo.com/supportphonelist...
  • Page 148 T470s User Guide...

  • Page 149: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 150 T470s User Guide...

  • Page 151: Appendix B. Regulatory Information

    Appendix B. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad T470s Compliance ID: TP00072B Machine types: 20HF, 20HG, 20JS, and 20JT The latest compliance information is available at: https://www.lenovo.com/compliance Wireless-related information This topic provides wireless-related information about Lenovo products.

  • Page 152: Usage Environment And Your Health

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 153: Wireless-Radio Compliance Information

    For models without the WiGig feature Wireless-LAN antenna (auxiliary) Wireless-WAN antenna (auxiliary, available on some models) Wireless-WAN antenna (main, available on some models) Wireless-LAN antenna (main) For models with the WiGig feature Wireless-LAN antenna (auxiliary) WiGig antenna (available on some models) Wireless-LAN antenna (main) Wireless-radio compliance information Computer models equipped with wireless communications comply with the radio frequency and safety...

  • Page 154: Tco Certification

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 155: Industry Canada Class B Emission Compliance Statement

    • For tablets: https://www.lenovo.com/eu-doc-tablets Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.

  • Page 156: Japan Vcci Class B Compliance Statement

    Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

  • Page 157: Lenovo Product Service Information For Taiwan

    Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. Appendix B. Regulatory information...
  • Page 158 T470s User Guide...

  • Page 159: Appendix C. Weee And Recycling Statements Of Countries And Regions

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: https://www.lenovo.com/recycling...

  • Page 160: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 161: Recycling Information For Brazil

    Disposing of lithium batteries and battery packs from Lenovo products A coin-cell type lithium battery might be installed inside your Lenovo product. You can find details about the battery in the product documentation. If the battery needs to be replaced, contact your place of purchase or...

  • Page 162: Battery Recycling Information For Taiwan

    Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions. Disposing of battery packs from Lenovo products Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can find details on the battery pack in the product documentation.

  • Page 163: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive Of Countries And Regions

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
  • Page 164 T470s User Guide...
  • Page 165 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive of countries and regions...
  • Page 166 T470s User Guide...

  • Page 167: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 168 3. Right-click your network adapter device, and click Properties. 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. T470s User Guide...

  • Page 169: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 170 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: https://support.lenovo.com...

  • Page 171: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Lenovo logo Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S.
  • Page 172 T470s User Guide...

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