Lenovo ThinkPad 11e Hardware Maintenance Manual
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Lenovo ThinkPad 11e Hardware Maintenance Manual

Machine types: 20d9 and 20da
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ThinkPad 11e and ThinkPad Yoga 11e
Hardware Maintenance Manual
Machine types: 20D9 and 20DA

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Summary of Contents for Lenovo ThinkPad 11e

  • Page 1 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual Machine types: 20D9 and 20DA...
  • Page 2 Appendix A “Notices” on page 85. First Edition (May 2014) © Copyright Lenovo 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Looking up FRU information ..Checkout guide ....Lenovo Solution Center ..Chapter 6. FRU replacement Quick test programs.
  • Page 4 2030 Camera/microphone board ..2040 Antenna kit, LCD cable, LED cable, and hinges ....ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 5: About This Manual

    About this manual ® This manual contains service and reference information for the following ThinkPad products. ThinkPad 11e and ThinkPad Machine types (MT) 20D9 and 20DA Yoga 11e Use this manual along with the advanced diagnostic tests to troubleshoot problems.
  • Page 6 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 7: Chapter 1. Safety Information

    Do not use this type of mat to protect yourself from electrical shock. © Copyright Lenovo 2014...

  • Page 8: Safety Inspection Guide

    If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 9: Handling Devices That Are Sensitive To Electrostatic Discharge

    0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.

  • Page 10: Grounding Requirements

    The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER DANGER DANGER ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 11 DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 12 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 13 PERIGO PERIGO PERIGO PERIGO Chapter 1 Safety information...
  • Page 14 PERIGO PERIGO PERIGO PERIGO DANGER ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 15 DANGER DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 16 DANGER VORSICHT VORSICHT VORSICHT VORSICHT ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 17 VORSICHT VORSICHT VORSICHT VORSICHT Chapter 1 Safety information...
  • Page 18 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 19 Chapter 1 Safety information...
  • Page 20 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 21 Chapter 1 Safety information...
  • Page 22 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 23 Chapter 1 Safety information...
  • Page 24 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 25: Chapter 2. Important Service Information

    “FRU identification” on page 20 Important: • Advise customers to visit the Lenovo Support Web site at http://www.lenovo.com/support to view the software fixes, download the drivers, and follow the on-screen instructions to install the drivers. For additional assistance, customers might call the Lenovo Customer Support Center. Telephone numbers for the Lenovo Support Center are available at: http://www.lenovo.com/support/phone...

  • Page 26: Important Notice For Replacing A System Board

    Dynamic configure-to-order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
  • Page 27 1. Go to: http://www.lenovo.com/support 2. Click Warranty & Services. 3. Click Check Warranty Status. 4. On the Warranty Status Lookup page, click Parts Lookup. 5. Type your machine type and serial number, and then click Submit. eSupport also can be used to view the general FRU list for a product.
  • Page 28 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 29: Chapter 3. General Checkout

    This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –...

  • Page 30: Checkout Guide

    The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.

  • Page 31: Uefi Diagnostic Program

    If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.

  • Page 32: Power System Checkout

    3. If the voltage is not correct, replace the ac power adapter. 4. If the voltage is acceptable, replace the system board. Note: Noise from the ac power adapter does not always indicate a defect. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 33: Checking The Battery And Operational Charging

    • For the Microsoft® Windows 7 operating system: Double-click the battery gauge icon in the right side of the task bar to open the Power Manager program and then click the Battery tab. • For Windows 8.1: Open the Lenovo Support program and click Battery Health, or open the Lenovo Settings program and click Power.
  • Page 34 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 35: Chapter 4. Related Service Information

    “Symptom-to-FRU index” on page 35 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support Restoring the factory contents by using the product Recovery Disc Set When the main storage device is replaced because of a failure, no product recovery program is on the new drive.

  • Page 36: Using The Windows Recovery Programs On The Windows 8.1 Operating System

    3. Depending on your needs, do one of the following: • To perform a quick format, click Just remove my files to start the process. The process will take several minutes. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 37 • To perform a complete format, click Fully clean the drive to start the process. The process will take several hours. 4. Follow the instructions on the screen to reset your computer to the factory default settings. Using the advanced startup options With the advanced startup options, you can change the firmware settings of the computer, change the startup settings of the Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.

  • Page 38: Passwords

    For instructions on how to remove the power-on password, see “How to remove the power-on password” on page 33. Hard disk password There are two kinds of hard disk passwords: ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 39: Supervisor Password

    If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.

  • Page 40: How To Remove The Hard Disk Password

    Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk passwords or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.

  • Page 41: Hibernation Mode

    • For Windows 7: Use the Start menu shutdown option. • For Windows 8.1: Move the pointer to the bottom right corner of the screen to bring up the charms. Then click Settings ➙ Power ➙ Sleep. In certain circumstances, the computer goes into sleep mode automatically: •...

  • Page 42: Numeric Error Codes

    Read error on HDD0 (Main HDD) 2. Main hard disk drive 3. System board 2200 System board Machine Type and Serial Number are invalid. 2201 System board Machine UUID is invalid ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 43: Error Messages

    • This policy applies to all ThinkPad notebooks purchased on 1 January, 2008 or later. • Lenovo will not provide replacement if the LCD is within specification as we cannot guarantee that any replacement LCD will have zero pixel defects.

  • Page 44: Intermittent Problems

    6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): a. System board b. LCD assembly ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 45: Copyright Lenovo

    This chapter introduces the locations of the hardware components on your computer. Locating computer controls, connectors, and indicators This topic introduces the locations of the computer controls, connectors, and indicators. Front view ThinkPad 11e front view Microphone Camera-in-use indicator Camera Speakers HDMI™...
  • Page 46 On: The Fn Lock function is enabled. To input F1- F12, press the corresponding function key directly. To initiate the special function of each key, press the Fn key and the corresponding function key. : When the speaker-mute indicator is on, the speakers are muted. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 47: Left-Side View

    : When the microphone-mute indicator is on, the microphone is muted. Left-side view System-status indicator Wireless-status indicator Media card slot Audio connector Always-on USB connector (USB 2.0 connector) Ethernet connector Power connector : The illuminated dot in the ThinkPad logo works as a system-status indicator and helps you identify the status of your computer.

  • Page 48: Bottom View

    CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.

  • Page 49: Major Frus

    Major FRUs Chapter 5 Locations...
  • Page 50 Bracket for the Ethernet connector and USB connector (see “Miscellaneous parts and other FRUs” on page 48) Bracket for the dc-in connector (see “Miscellaneous parts and other FRUs” on page 48) dc-in connector Media card reader board ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 51: Lcd Frus

    LCD FRUs For models without touch panel: FRU descriptions CRU ID LCD bezel Mylar screw caps (see “Miscellaneous parts and other FRUs” on page 48) Camera/microphone board LCD panel without touch function Hinges Chapter 5 Locations...
  • Page 52 FRU descriptions CRU ID Antenna kit LED cable assembly LCD rear cover assembly LCD cable Hinge rubbers (see “Miscellaneous parts and other FRUs” on page 48) ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 53 For models with touch panel: FRU descriptions CRU ID LCD panel assembly with touch function Mylar screw caps (see “Miscellaneous parts and other FRUs” on page 48) Proximity sensor board Camera/microphone board Hinges Hinge rubbers (see “Miscellaneous parts and other FRUs” on page 48) Chapter 5 Locations...

  • Page 54: Miscellaneous Parts And Other Frus

    • Hinge rubbers for non-touch model Other FRUs FRU descriptions CRU ID ac adapter Power cord Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to http://www.lenovo.com/serviceparts-lookup. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 55: Chapter 6. Fru Replacement Notices

    Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.

  • Page 56: Retaining Serial Numbers

    Note: Before you perform the operation, ensure that the UEFI/Legacy setting within the Startup menu in the ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 57: Retaining The Uuid

    2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.

  • Page 58: Reading Or Writing The Eca Information

    If the system board is being replaced, try to read the ECA information from the old system board and transfer the information to the new system. If the system board is inoperable, this will not be possible. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 59: Chapter 7. Removing Or Replacing A Fru

    Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support.

  • Page 60: Before Servicing The Computer

    Wait three to five minutes to let the computer cool. Removing a major FRU This section provides instructions on how to remove a major FRU. 1010 Bottom cover Removal steps of the bottom cover ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 61: 1020 Battery

    Applying labels to the bottom cover: The new bottom cover assembly is shipped with a kit containing labels of several kinds. Apply those labels when you replace the bottom cover assembly. For the labels that are not shipped with the new bottom cover, peel them from the old bottom cover, and adhere them to the new one.
  • Page 62 The only exception to this is if the battery is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery, before getting a non-physically damaged battery replaced.

  • Page 63: 1030 Hard Disk Drive Or Solid-State Drive

    1030 Hard disk drive or solid-state drive For access, remove this FRU: • “1010 Bottom cover” on page 54 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data.

  • Page 64: 1040 Wireless Lan Card

    M2 × L4 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the hard disk drive or solid-state drive is firmly attached. 1040 Wireless LAN card For access, remove this FRU: ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 65: 1050 Memory Module

    • “1010 Bottom cover” on page 54 Removal steps of the wireless LAN card Torque Step Screw (quantity) Color For non-touch model: M2 × L3 mm, flat cross head, Black 0.181 Nm (1.85 kgf-cm) nylon-coated (1) For touch model: M1.8 × L3 mm, flat star head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)

  • Page 66: 1060 Coin-Cell Battery

    “1010 Bottom cover” on page 54 Removal steps of the coin-cell battery When installing: Ensure that the connector is attached firmly. 1070 Keyboard For access, remove this FRU: • “1010 Bottom cover” on page 54 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 67 Removal steps of the keyboard Step Screw (quantity) Color Torque M2 × L4 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Chapter 7 Removing or replacing a FRU...

  • Page 68: 1080 Keyboard Bezel Assembly, Speaker Assembly, Media-Card-Reader Board

    “1070 Keyboard” on page 60 Removal steps of the keyboard bezel assembly Step Screw cap Screw (quantity) Color Torque M2 × L4 mm, flat-head shoulder, Black 0.181 Nm nylon-coated (2) (1.85 kgf-cm) ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 69 Torque Step Screw (quantity) Color M2.5 × L8 mm, flat-head, nylon-coated (4) Black 0.294 Nm (3.0 kgf-cm) M2 × L4 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 0.181 Nm M2-0.4, big-head, nylon-coated (4) Silver (1.85 kgf-cm) Torque Step Screw (quantity) Color M2 ×...
  • Page 70 When installing: Ensure that the connectors are attached firmly. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 71 Removal steps of the speaker assembly Step Screw (quantity) Color Torque Black 0.181 Nm M2 × L3 mm, flat-head shoulder, nylon-coated (2) (1.85 kgf-cm) Chapter 7 Removing or replacing a FRU...

  • Page 72: 1090 System Board Assembly, Dc-In Connector, And Thermal Fan

    • At every point in the process, be sure not to drop or stack the system board. • If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive material. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 73 For access, remove these FRUs in order: • “1010 Bottom cover” on page 54 • “1020 Battery” on page 55 • “1030 Hard disk drive or solid-state drive” on page 57 • “1040 Wireless LAN card” on page 58 • “1050 Memory module”...
  • Page 74 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 75: 1100 Lcd Unit

    When installing: Ensure that the connectors are attached firmly. 1100 LCD unit For access, remove these FRUs in order: Chapter 7 Removing or replacing a FRU...
  • Page 76 • “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 62 • “1090 System board assembly, dc-in connector, and thermal fan” on page 66 Removal steps of the LCD unit ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 77: Removing An Lcd Fru For Models Without Touch Panel

    Step Screw (quantity) Color Torque Black 0.294 Nm M2.5 × L5 mm, flat-head, nylon-coated (5) (3.0 kgf-cm) Removing an LCD FRU for models without touch panel This section provides instructions on how to remove an LCD FRU for models without touch panel. 2010 LCD bezel assembly For access, remove these FRUs in order: •...

  • Page 78: 2020 Lcd Panel

    For access, remove these FRUs in order: • “1010 Bottom cover” on page 54 • “1020 Battery” on page 55 • “1030 Hard disk drive or solid-state drive” on page 57 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 79 • “1040 Wireless LAN card” on page 58 • “1050 Memory module” on page 59 • “1060 Coin-cell battery” on page 60 • “1070 Keyboard” on page 60 • “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 62 •...

  • Page 80: 2030 Camera/Microphone Board

    • “1090 System board assembly, dc-in connector, and thermal fan” on page 66 • “1100 LCD unit” on page 69 • “2010 LCD bezel assembly” on page 71 • “2020 LCD panel” on page 72 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 81 • “2030 Camera/microphone board” on page 74 Removal steps of the antenna kit, LCD cable, LED cable, and hinges Torque Step Screw (quantity) Color M2.5 × L3 mm, big-head, nylon-coated (6) Black 0.294 Nm (3.0 kgf-cm) Chapter 7 Removing or replacing a FRU...
  • Page 82 As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 83: Removing An Lcd Fru For Models With Touch Panel

    WLAN main antenna (gray) WLAN auxiliary antenna (black) Removing an LCD FRU for models with touch panel This section provides instructions on how to remove an LCD FRU for models with touch panel. 3010 LCD panel assembly For access, remove these FRUs in order: •...
  • Page 84 Removal steps of the LCD panel assembly Step Screw cap Screw (quantity) Color Torque M2.5 × L5 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.0 kgf-cm) ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 85: 3020 Camera/Microphone Board And Proximity Sensor Board

    When installing: Ensure that the connectors are attached firmly. 3020 Camera/microphone board and proximity sensor board For access, remove these FRUs in order: • “1010 Bottom cover” on page 54 • “1020 Battery” on page 55 • “1030 Hard disk drive or solid-state drive” on page 57 •...

  • Page 86: 3030 Antenna Kit, Lcd Cable, Led Cable, And Hinges

    When installing: Ensure that the connector is attached firmly. 3030 Antenna kit, LCD cable, LED cable, and hinges For access, remove these FRUs in order: • “1010 Bottom cover” on page 54 • “1020 Battery” on page 55 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 87 • “1030 Hard disk drive or solid-state drive” on page 57 • “1040 Wireless LAN card” on page 58 • “1050 Memory module” on page 59 • “1060 Coin-cell battery” on page 60 • “1070 Keyboard” on page 60 • “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 62 •...
  • Page 88 Step Screw (quantity) Color Torque M2.5 × L3 mm, big-head, nylon-coated (4) Black 0.294 Nm (3.0 kgf-cm) ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
  • Page 89 When installing: When you install the wireless antenna kit, route the cables as shown in the following illustration. As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. WLAN main antenna (gray) WLAN auxiliary antenna (black) Chapter 7...
  • Page 90 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...

  • Page 91: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 92: Electronic Emissions Notices

    For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad Microsoft and Windows are trademarks of the Microsoft group of companies.
  • Page 94 Part Number: SP40F29949 Printed in (1P) P/N: SP40F29949 *1PSP40F29949*...

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