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3
Using the SecurityCenter
Frequently asked questions about the SecurityCenter
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Guides for SaaS
email protection
Contact product
support
Frequently asked questions about the SecurityCenter
This section includes questions asked by administrators that are related to using the features of the
SecurityCenter.
•
Reporting
•
Adding, renewing, and moving licenses
Questions about reporting
This section answers questions about working with reports on the SecurityCenter.
Why don't some of my computers show up on my reports?
If your company added more licenses, or upgraded from a trial to a full subscription, some computers
might not appear in your reports.
If you upgraded or purchased additional protection using a new email address, you received a new
company key and URL for a new account instead of adding licenses to your existing account. (The
company key appears after the characters CK= in the URL. It also appears on the Account & Keys tab
of the of the My Account page of the SecurityCenter.) Because you have two company keys, reports
appear in two places. Make sure all your trial users reinstall with the installation URL associated with
the new key. If you do need to merge multiple accounts, then use the Manage Accounts section of the
Accounts & Keys tab.
Why do my cloned systems all report as the same computer?
The client software generates a unique system identifier when it is installed. If a drive is imaged after
the software was installed, all the cloned systems have the same system identifier. To avoid this
problem, the software must be installed after the new systems are restarted. You can do this
automatically by using the silent installation method, described in the installation guide.
I just installed Total Protection Service and don't have much information on my
SecurityCenter website. Can I view sample reports?
Yes. Sample reports are available at:
http://www..mcafeeasap.com/MarketingContent/Products/SampleReports.aspx
Sample reports are useful for new administrators who do not have many users or much detection data
and, therefore, cannot view some advanced reporting features.
66
McAfee Total Protection Service 5.1.5 Product Guide
Do this...
Click the link to open a page on the SaaS email protection portal where you
can access detailed guides for using SaaS email protection features.
Click Online support — Opens a form where you can submit a description of your
problem to a product support representative.
Sample reports are available in all product languages. Select the
language from the Global Sites pull-down list in the upper right corner of
the page.
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