Frequently Asked Questions - McAfee TSA00M005PAA - Total Protection Service User Manual

Total Protection Service User Guide

Frequently asked questions

Can I stop a scheduled scan once it has started?
I copied a virus to my server as a test and nothing seemed to happen. Why didn't
my virus and spyware protection service detect it?
Can I push the Total Protection Service firewall or browser protection service
(SiteAdvisor™) to my Windows Home Server?
Will policy settings I configure on the SecurityCenter override my local settings in
Total Protection Service?
Why does Total Protection Service detect the same potentially unwanted program
multiple times?
Why did my scheduled scan take much longer than expected to complete?
Why did my scheduled scan end prematurely?
Can I stop a scheduled scan once it has started?
No. Once a scheduled scan has started, you cannot stop the scan unless you restart
the server.
I copied a virus to my server as a test and nothing seemed to happen. Why didn't
my virus and spyware protection service detect it?
Total Protection Service is designed to quietly detect and clean threats without
interrupting you. Most types of viruses are cleaned without you being notified. Threat
detection is always noted on the reports available from the SecurityCenter, and you can
check quarantined detections in the
when downloading the
EICAR
enabled (see Testing your virus
Can I push the Total Protection Service firewall or browser protection service
™
(SiteAdvisor ) to my Windows Home Server?
No. Do not install these applications on your server.
Will policy settings I configure on the SecurityCenter override my local settings in
Total Protection Service?
Yes. If you configure a policy (security rules) that does not include a scheduled scan, or
if your policy includes a scan scheduled for a different time than one you have
configured locally, your policy settings will override your local scheduled scan.
Why did my scheduled scan take much longer than expected to complete?
When Total Protection Service detects another activity placing a high demand on
system resources, it pauses the scan until more resources are available. It is possible
that a scan of multiple shares might be paused more than once to accommodate other
activity on the server. If this happens, your scan can take longer to complete than you
anticipated.
Why did my scheduled scan end prematurely?
If an update is scheduled to begin while an on-demand scan is in progress, the update
takes precedence and the scan is canceled. Be sure to schedule scans for times when
they will not conflict with updates.
Quarantine Viewer
. If you do not receive a notification
. test file, check to be sure the notifications feature is
TXT
protection).
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Total Protection Service User Guide
Troubleshooting