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Server
9010
Troubleshooting manual
Huawei 9010 Troubleshooting Manual
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
About this Document
Table of Contents
1 Safety Instructions
2 Troubleshooting Process
3 Preparing for Troubleshooting
4 Collecting Information
Collecting Basic Information
Collecting os Logs
Collecting Hardware Logs
Collecting Switch Module Logs (for E9000+MM910)
Preparing for Log Collection
Connecting a PC to the Ethernet Switching Plane
Querying the Software Version of the Ethernet Switching Plane
Collecting Switch Module Logs
Collection Method
Using Smartkit to Collect Switch Module Logs
Using the V5 Switch Module CLI to Collect Ethernet Switching Plane Information
Using the V8 Switch Module CLI to Collect Ethernet Switching Plane Information
Using the Web Tools Page of a Switch Module to Collect FC Switching Plane Information (MX510)
Using the Switch Module CLI to Collect FC Switching Plane Information (MX510)
Using the Switch Module CLI to Collect FC Switching Plane Information (MX210/MX220)
Collecting Switch Module Logs (for E9000+MM910/MM921)
Collecting Qlogic HBA Logs
Collecting Other Logs
5 Diagnosing and Rectifying Faults
Fault Diagnosis Rules
Using Tools to Diagnose Faults
Handling Alarms
Using Error Codes to Locate Faults
Checking Indicators to Locate Faults
Handling Faults Based on Symptoms
Power Failures
KVM Login Faults
POST Faults
Memory Errors
Drive I/O Faults
Ethernet Controller Faults
FC Controller Faults
Switch Module Faults
OS Faults
6 Software and Firmware Upgrade
7 Preventive Maintenance
Inspecting the Equipment Room Environment and Cable Layout
Precautions
Inspecting the Equipment Room Environment
Inspecting Cable Layout
Inspecting Servers
Precautions
Inspecting Indicators
Using Smartkit to Perform Health Inspection
Checking the System Status through Ibmc
Huawei Server Inspection Report
8 Common Operations
Obtaining a Product SN
Using Imana 200 to Collect Information in Batches
Using Ibmc to Collect Information in Batches
Using the MM910 Webui to Collect Information in Batches (for Versions Earlier than U54 2.20)
Using the MM910 Webui to Collect Information in Batches (for U54 2.20 or Later)
Using the Fusiondirector Webui to Collection Information in Batches
Using the MM510 CLI to Collect Information (Fusionserver Pro G5500)
Logging in to the Imana 200 Webui
Logging in to the Ibmc Webui
Logging in to the Web Tools of the MX510
Logging in to the MM910 Webui
Logging in to the Fusiondirector Webui
Logging in to the MM510 CLI
Logging in to the RMC CLI
Logging in to a Server over a Network Port by Using Putty
Logging in to a Server over a Serial Port by Using Putty
Logging in to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM910
Logging in to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM920/MM921
Using Winscp to Transfer Files
Configuring an FTP Server
Using SFTP to Transfer Files
9 Other Resources
Obtaining Technical Support
Product Information Resources
Product Configuration Resources
Maintenance Tools
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Collecting Basic Information
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Collecting Hardware Logs
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Huawei Servers
Troubleshooting
Issue
20
Date
2020-09-25
HUAWEI TECHNOLOGIES CO., LTD.
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Table of Contents
Troubleshooting
Troubleshooting Process
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Preparing for Troubleshooting
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Summarization of Contents
Safety Instructions
General Instructions
General safety guidelines for hardware installation and operation.
Personal Safety
Guidelines for personnel safety during equipment handling and installation.
Weight Limits Per Person
Specifies maximum handling weight limits per person based on standards.
Troubleshooting Process
Preparing for Troubleshooting
Basic Knowledge and Skills
Essential knowledge and skills required before starting server troubleshooting.
Essential Materials
Lists necessary materials to read before performing routine maintenance.
Software Tools
Details software tools required for routine maintenance and troubleshooting.
Hardware Tools
Lists essential hardware tools required for routine maintenance.
Collecting Information
4.1 Collecting Basic Information
Details essential information to collect before submitting a service request for server faults.
4.2 Collecting OS Logs
Provides methods for collecting OS logs after an OS fault occurs.
4.3 Collecting Hardware Logs
Describes how to collect hardware logs after a hardware fault occurs.
4.4 Collecting Switch Module Logs (for E9000+MM910)
Explains how to collect logs from switch modules for E9000 servers with MM910.
4.5 Collecting Switch Module Logs (for E9000+MM910/MM921)
Details collecting switch module logs for E9000 servers with MM910/MM921.
4.6 Collecting Qlogic HBA Logs
Describes how to collect QLogic HBA logs when an NIC is faulty.
4.7 Collecting Other Logs
Explains methods for collecting other host logs, including Emulex HBA logs.
Diagnosing and Rectifying Faults
5.1 Fault Diagnosis Rules
Provides general rules and guidelines for diagnosing and rectifying server faults.
5.2 Using Tools to Diagnose Faults
Details diagnostic tools like FusionServer Tools Toolkit and Smart Provisioning.
5.3 Handling Alarms
Explains how to use the server management system to handle alarms.
5.4 Using Error Codes to Locate Faults
Discusses using error codes and fault diagnosis LEDs to locate faults.
5.5 Checking Indicators to Locate Faults
Guides on interpreting server status indicators for fault diagnosis.
5.6 Handling Faults Based on Symptoms
Provides methods to diagnose and rectify faults based on observed symptoms.
Software and Firmware Upgrade
Preventive Maintenance
7.1 Inspecting the Equipment Room Environment and Cable Layout
Covers inspection of equipment room environment and cable layout for preventive maintenance.
7.2 Inspecting Servers
Details procedures for inspecting servers, including indicators and system status.
7.3 Huawei Server Inspection Report
Provides a template for Huawei Server Inspection Reports.
Common Operations
8.1 Obtaining a Product SN
Explains how to obtain the Serial Number (SN) or Equipment Serial Number (ESN) of a Huawei server.
8.2 Using iMana 200 to Collect Information in Batches
Describes collecting logs from switch modules in batches using iMana 200.
8.3 Using iBMC to Collect Information in Batches
Details how to collect server information in batches using the iBMC WebUI.
8.4 Using the MM910 WebUI to Collect Information in Batches (for Versions Earlier Than U54 2.20)
Explains collecting logs from MM910 in batches for older versions.
8.5 Using the MM910 WebUI to Collect Information in Batches (for U54 2.20 or Later)
Explains collecting logs from MM910 in batches for newer versions.
8.6 Using the FusionDirector WebUI to Collection Information in Batches
Describes collecting logs in batches using the FusionDirector WebUI for MM920/MM921.
8.7 Using the MM510 CLI to Collect Information (FusionServer Pro G5500)
Explains collecting information using the MM510 CLI for FusionServer Pro G5500.
8.8 Logging In to the iMana 200 WebUI
Provides instructions on how to log in to the iMana 200 WebUI using a browser.
8.9 Logging In to the iBMC WebUI
Details how to log in to the iBMC WebUI using a browser on a local PC.
8.10 Logging In to the Web Tools of the MX510
Guides on logging into the Web Tools of the MX510 for configuration and management.
8.11 Logging In to the MM910 WebUI
Explains how to log in to the MM910 WebUI for chassis and component management.
8.12 Logging In to the FusionDirector WebUI
Describes how to log in to the FusionDirector WebUI to manage chassis and cluster devices.
8.13 Logging In to the MM510 CLI
Explains how to log in to the MM510 CLI for management module access.
8.14 Logging In to the RMC CLI
Details how to log in to the Rack Management Controller (RMC) CLI.
8.15 Logging In to a Server Over a Network Port by Using PuTTY
Guides on using PuTTY to remotely log in to a server via a network port.
8.16 Logging In to a Server Over a Serial Port by Using PuTTY
Explains how to use PuTTY to log in to a server via a serial port.
8.17 Logging In to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM910
Describes using SOL function of MM910 to access compute/passthrough/switch modules.
8.18 Logging In to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM920/MM921
Describes using SOL function of MM920/MM921 to access compute/passthrough/switch modules.
8.19 Using WinSCP to Transfer Files
Guides on using WinSCP to transfer files between a PC and a server.
8.20 Configuring an FTP Server
Explains how to configure an FTP server for file transfer.
8.21 Using SFTP to Transfer Files
Describes how to transfer files using SFTP on a local PC.
Other Resources
9.1 Obtaining Technical Support
Provides information on obtaining technical support through various channels.
9.2 Product Information Resources
Lists resources for obtaining product information like user guides.
9.3 Product Configuration Resources
Details product configuration resources such as videos and assistants.
9.4 Maintenance Tools
Lists software tools required for routine maintenance of Huawei servers.
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