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Manuals
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Arris Manuals
Modem
DOCSIS 3.1
User manual
Arris DOCSIS 3.1 User Manual
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Contents
Table of Contents
Troubleshooting
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Table of Contents
Table of Contents
1 Safety and Regulatory Information
Important Safety Instructions
FCC Statements
Caring for the Environment by Recycling Your ARRIS Equipment
2 Getting Started
In the Box
Additional Items Needed (Not Included)
System Requirements
Contact Information
3 Product Overview
Front Panel
Rear Panel
Cable Modem Label
4 Installing the Cable Modem
Connect the S33 to Your Client Device (Computer)
Establish an Internet Connection
5 Using the Cable Modem Web Manager
Start the S33 Web Manager
S33 Web Manager Screen Options
Get Help
Exit the S33 Web Manager
6 Monitoring Your Cable Modem and Connected Network
View the Downstream Bonded Channels
Restart Your S33
Reset the S33 Configuration Settings
7 Troubleshooting Tips
Solutions
8 Warranty Information
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Quick Links
1
Front Panel
2
Rear Panel
3
Connect the S33 to Your Client Device (Computer)
4
Installing the Cable Modem
5
Using the Cable Modem Web Manager
6
Start the S33 Web Manager
7
Troubleshooting Tips
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SURFboard® S33
DOCSIS® 3.1 cable modem
User guide
May 2020
Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.
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Summarization of Contents
Safety and Regulatory Information
Important Safety Instructions
General safety precautions to reduce risk of fire, electric shock, and injury.
FCC and IC Compliance Statements
Statements regarding FCC and Industry Canada interference and radiation exposure compliance.
Environmental Recycling Practices
Guidance on proper disposal and recycling of the product.
Getting Started
Package Contents and Requirements
Lists included items, required additional items, and system necessities.
Contact and Support Information
Provides ARRIS support website and phone number for assistance.
Product Overview
Front Panel Description
Describes the front panel, including the LED bar and its status indicators.
Rear Panel Ports and Reset Button
Describes the rear panel ports, connectors, and reset button functionality.
Cable Modem Label Information
Details the information found on the cable modem label and its purpose.
Installing the Cable Modem
Connecting the S33 to Your Device
Step-by-step instructions for connecting the modem to a computer via Ethernet.
Establishing an Internet Connection
Guides on activating the modem with a service provider and testing the connection.
Using the Cable Modem Web Manager
Accessing and Logging In
Instructions on how to access and log into the web manager interface.
Navigating Web Manager Screens
Overview of the different screens and menu buttons available in the web manager.
Help and Exiting the Manager
How to access help and close the web manager interface.
Monitoring and Network Operations
Viewing Downstream Bonded Channels
How to view downstream bonded channels data for diagnostics.
Troubleshooting and Maintenance
Restarting and Resetting the S33
Instructions to restart or reset the modem to factory default settings.
Troubleshooting Common Issues
Provides common troubleshooting solutions for modem connectivity issues.
Warranty Information
Retail Purchase Warranty
Details the warranty for products purchased directly from ARRIS or resellers.
Service Provider Arrangement Warranty
Explains warranty coverage for products obtained through service providers.
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