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SURFboard® S33
DOCSIS® 3.1 cable modem
User guide
May 2020
Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

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Summarization of Contents

Safety and Regulatory Information
Important Safety Instructions
General safety precautions to reduce risk of fire, electric shock, and injury.
FCC and IC Compliance Statements
Statements regarding FCC and Industry Canada interference and radiation exposure compliance.
Environmental Recycling Practices
Guidance on proper disposal and recycling of the product.
Getting Started
Package Contents and Requirements
Lists included items, required additional items, and system necessities.
Contact and Support Information
Provides ARRIS support website and phone number for assistance.
Product Overview
Front Panel Description
Describes the front panel, including the LED bar and its status indicators.
Rear Panel Ports and Reset Button
Describes the rear panel ports, connectors, and reset button functionality.
Cable Modem Label Information
Details the information found on the cable modem label and its purpose.
Installing the Cable Modem
Connecting the S33 to Your Device
Step-by-step instructions for connecting the modem to a computer via Ethernet.
Establishing an Internet Connection
Guides on activating the modem with a service provider and testing the connection.
Using the Cable Modem Web Manager
Accessing and Logging In
Instructions on how to access and log into the web manager interface.
Navigating Web Manager Screens
Overview of the different screens and menu buttons available in the web manager.
Help and Exiting the Manager
How to access help and close the web manager interface.
Monitoring and Network Operations
Viewing Downstream Bonded Channels
How to view downstream bonded channels data for diagnostics.
Troubleshooting and Maintenance
Restarting and Resetting the S33
Instructions to restart or reset the modem to factory default settings.
Troubleshooting Common Issues
Provides common troubleshooting solutions for modem connectivity issues.
Warranty Information
Retail Purchase Warranty
Details the warranty for products purchased directly from ARRIS or resellers.
Service Provider Arrangement Warranty
Explains warranty coverage for products obtained through service providers.

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