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Digi CM and Passport
Troubleshooting Guide

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Summarization of Contents

Introduction to Digi CM and Passport
Log in to the web interface
Guide on accessing the device's web interface, including username and password details.
Troubleshooting Device Boot Failures
Device Fails to Boot or READY LED Off
Troubleshoot issues where the device does not boot and the READY LED is off.
Corrupt Configuration Data Recovery
Steps to restore factory default settings or reflash firmware due to corrupted configuration.
Network Communication Troubleshooting
Resolving No Network Connectivity
Steps to diagnose and resolve issues related to the device being unreachable on the network.
Serial Port Communication Issues
Console Port Cable Pinouts
Details on RJ45, DB9, and DB25 console port cable pinouts for various devices, including adapter configurations.
Kill Serial Port Connection
Procedure to terminate a stuck process on a serial port to release it for connection.
Resetting Serial Ports
Instructions for resetting Digi CM and Passport serial ports via web interface or command line.
Serial Loopback Testing
Procedure for performing loopback testing to check serial port hardware integrity.
Java Browser Support and Errors
Chrome Browser Java Limitations
Information on Chrome's lack of Java support and alternative browser recommendations.
Fixing Java Security Errors in IE/Firefox
Guidance on resolving Java security errors by adding addresses to the exception list.
Configuring Inactivity Timeouts
Web Server Inactivity Timeout Configuration
How to configure the login timeout for the web server to manage idle connections.
Serial Port Inactivity Timeout Configuration
Steps to configure the inactivity timer for serial ports.
Port Access Menu Inactivity Timeout
Configuration for the inactivity timer within the Port Access menu.
CLI Configuration Menu Inactivity Timeout
How to set the inactivity timeout for the command line interface configuration menu.
Authentication Configuration Options
Web Server Authentication Settings
Guide to selecting the authentication method for the web server.
Port Access Menu Authentication Settings
How to configure the authentication method for the Port Access menu.
Direct Serial Port Authentication Settings
Steps to configure the authentication method for direct serial port access.
Command Line (CLI) Authentication Settings
Procedure to select the desired authentication method for CLI access.
Security Vulnerabilities Reporting
Reporting Security Vulnerabilities
Instructions on how to report security scan vulnerabilities to Digi Technical Support.
Digi CM Feature Requests
Digi CM Utility Pack Information
Details about the Digi CM Utility pack and its contents.

Table of Contents