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Manuals
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Pitney Bowes Manuals
Folding Machines
Relay 3500
User manual
Pitney Bowes Relay 3500 User Manual
Inserting system
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
1 Safety
Safety Information
Warning Labels and Cautions
2 Product Overview Relay Inserter - Component Overview
3 Using the Touchscreen
Turning on the Touchscreen
Navigating the Touchscreen
Using the Touchscreen Keyboard
Changing the Touchscreen Display Language
Logging in
Managing Operator Usernames and Passwords
Changing an Existing Job Name
4 Product Overview
Programming a Scanning Job
Initiating Job Setup
Selecting a Job
Enabling Scanning (OMR or Barcode)
Setting the Fold Type
Setting the Main Scanning Sheet Feeder
Setting the Second (Supplementary) Sheet Feeder
Setting the Insert Feeder
Setting the Sealer
Setting the Paper Length
Pitney Bowes Relay™ 2500, 3500, 4500 User Guide December
Setting Fold a
Setting Fold B
Setting the Envelope Depth
Setting the Envelope Stop
Setting the Batch Counter
Confirming Job Setup
Running a Trial Piece
Programming a Non-Scanning Job
Initiating Job Setup
Selecting a Job
Disabling Scanning
Setting the Fold Type
Setting Accumulation Options
Setting the Main Sheet Feeder
Setting the Second (Supplementary) Sheet Feeder
Setting the Insert Feeder
Setting the Mode Type - Insertion or Fold Only
Setting the Sealer
Setting the Paper Length
Setting Fold a
Setting Fold B
Setting the Envelope Depth
Setting the Envelope Stop
Setting the Batch Counter
Confirming Job Setup
Running a Trial Piece
Modifying an Existing Job
Deleting a Job
5 - Running a Job
Running a Job
Turn on the Inserter
Turning on the Touchscreen
Logging in
Selecting a Job to Run
Loading the Sheet Feeder
Loading the Standard Envelope Feeder
Loading the High Capacity Envelope Feeder
Loading the Insert Feeder
Running a Trial Piece
Starting and Stopping the Inserter
Adding Sealer Solution
Adjusting the Drop Stacker
6 OMR Scanning
About Optical Mark Recognition (OMR) Scanning
About OMR Scanning and Feeders
About OMR Scanning Types
About OMR Scanning Marks
OMR Specifications
Standard OMR Position - Diagram
Adjusting the OMR Scanning Heads
OMR Scanning Error Messages
7 Barcode Scanning
About Barcode Scanning
About 2D Barcode Data
Pitney Bowes Relay™ 2500, 3500, 4500 User Guide December
Barcode Scanning Specifications
About Barcode Placement
Adjusting the Barcode Camera
Barcode Scanning Error Messages
8 Error Recovery and Clearing Material Jams
Accumulation Jobs - Error Recovery
Empty Feeder - Error Recovery
OMR Message - Error Recovery
Clearing Material Jams
Clearing Material Jams in the Sheet Feeder
Clearing Material Jams in the Fold Plates
Clearing Material Jams in the Insert Trays
Clearing Material Jams in the Carriage Assembly
Clearing Material Jams in the Envelope Feeder Area
Clearing Material Jams in the Envelope Exit Area
Clearing Material Jams in the Envelope Inserting and Sealing Area
Clearing Material Jams in the Accumulation Area
9 Reports
About Reports
Generating Reports for Scanning Jobs
Generating Productivity Reports for Jobs
10 - Troubleshooting
Troubleshooting Touchscreen and Inserter Issues
Troubleshooting Envelope Issues
Troubleshooting Sheet Issues
Troubleshooting Insert Issues
Troubleshooting Double Detect Issues
Error Messages
11 - Specifications
Material Specifications
Inserter Specifications
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Initiating Job Setup
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Shipping & Mailing
Inserting
Relay™ 2500, 3500,
4500
Inserting System
User Guide
US English Edition
SV63298 RevB
December 3, 2018
Table of
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Table of Contents
Troubleshooting
10 - Troubleshooting
162
Troubleshooting Touchscreen and Inserter Issues
163
Troubleshooting Envelope Issues
164
Troubleshooting Sheet Issues
165
Troubleshooting Insert Issues
166
Troubleshooting Double Detect Issues
167
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Summarization of Contents
1 - Safety
Safety Information
Precautions for safe operation of the inserting system, including power and general safety guidelines.
Warning Labels and Cautions
Details on warning labels and general cautions for safe use of the equipment.
2 - Product Overview
Product Overview
Overview of hardware components and features of the Relay inserter models.
Relay Inserter - Component Overview
Diagram and description of the inserter's main components and their functions.
3 - Using the Touchscreen
Turning on the Touchscreen
Procedure for powering the inserter's touchscreen on and off.
Navigating the Touchscreen
Basic overview of the main touchscreen elements and their functions.
Using the Touchscreen Keyboard
Instructions on how to launch and close the on-screen keyboard for text input.
Managing Operator Usernames and Passwords
Guide to changing default operator credentials and recovering lost passwords.
4 - Job Setup and Configuration
Programming a Scanning Job
Steps to set up a job that includes scanning operations.
Initiating Job Setup
Procedure for starting the job setup process with access code entry.
Enabling Scanning (OMR or Barcode)
Options for configuring OMR or Barcode scanning for a job.
Setting the Fold Type
Selecting the desired fold type for the mailpiece.
Setting the Paper Length
Measuring and setting the paper length for the job.
Setting the Envelope Depth
Measuring and setting the envelope depth for proper insertion.
5 - Running the Job
Running a Job
Overview of activities required to run a programmed job.
Turn on the Inserter
Instructions for powering on the Pitney Bowes inserter unit.
Selecting a Job to Run
Procedure to select a previously programmed job to execute.
Loading the Sheet Feeder
Steps for loading paper into the sheet feeder for automatic feed jobs.
Loading the Standard Envelope Feeder
Instructions for loading envelopes into the standard envelope feeder.
Loading the Insert Feeder
Guide on how to load inserts into the insert feeder.
6 - OMR Scanning
About Optical Mark Recognition (OMR) Scanning
Explanation of how OMR marks are used for mailpiece integrity.
About OMR Scanning and Feeders
Details on OMR-equipped feeders and their role in scanning.
OMR Specifications
Technical specifications for OMR marks and scanning requirements.
Adjusting the OMR Scanning Heads
Procedure for aligning OMR scanning heads for accurate reading.
7 - Barcode Scanning
About Barcode Scanning
How barcodes ensure mailpiece integrity and assembly accuracy.
About 2D Barcode Data
Details on the structure and character functionality of 2D barcodes.
Barcode Scanning Specifications
Guidelines for printing barcode symbols and paper requirements.
Adjusting the Barcode Camera
Steps to properly adjust the barcode camera for optimal scanning.
8 - Error Recovery and Clearing Material Jams
Accumulation Jobs - Error Recovery
Steps to resolve errors during accumulation jobs.
Empty Feeder - Error Recovery
Procedure for addressing a feeder running out of material.
Clearing Material Jams
General guidance on clearing material jams indicated by the touchscreen.
Clearing Material Jams in the Sheet Feeder
Detailed steps for removing jams from the sheet feeder.
Clearing Material Jams in the Carriage Assembly
Procedure for clearing jams within the inserter's carriage assembly.
9 - Reports
About Reports
Overview of mailpiece data capture reports available on the touchscreen.
Generating Reports for Scanning Jobs
How to generate and retrieve reports for jobs involving scanning.
Generating Productivity Reports for Jobs
Steps to create job summary reports including operational statistics.
10 - Troubleshooting
Troubleshooting Touchscreen and Inserter Issues
Solutions for common problems related to the touchscreen and inserter operation.
Troubleshooting Envelope Issues
Common issues and solutions for envelope feeding and sealing problems.
Troubleshooting Sheet Issues
Guidance for resolving problems with sheet feeding and folding.
Error Messages
List of system error messages and their corresponding actions.
11 - Specifications
Material Specifications
Details on paper size, weight, and storage requirements for optimal performance.
Inserter Specifications
Technical details including physical dimensions, noise, electrical, and cycle speed.
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