McAfee EPOLICY ORCHESTRATOR 4.0 - LOG FILES FOR Troubleshooting Manual page 6

Troubleshooting with Log Files
Log file names and locations
Log file name
PRDMGR_<SYSTEM>.LOG,
PRDMGR_<SYSTEM>_BACKUP.LOG
REPLICATION.LOG
SERVER.LOG, SERVER_BACKUP.LOG
SQL2K5bCINST.LOG
STDERR.LOG
UPDATERUI_<SYSTEM>.LOG
NOTE: Paths that include the folder EPO400-TROUBLESHOOT point to the log file generated
for a failed operation. If the operation succeeds, the path does not include the
EPO400-TROUBLESHOOT folder.
Table 2: Path variables
Variable
<AGENT DATA PATH>
<CURRENT USER'S TEMP DIRECTORY>
<INSTALLATION PATH>
Log file size and BACKUP logs
When a log file reaches it maximum size, BACKUP is added to the file name extension and a
new log file is created. For example, when AGENT_<SYSTEM>.LOG reaches it maximum size,
its name becomes AGENT_<SYSTEM>_BACKUP.LOG. If a BACKUP log already exists, it is
overwritten. Depending on how recently the BACKUP was created, it may contain current entries.
Examine both log files to ensure comprehensiveness.
The default log size is 1MB. To change the size, create the DWORD value LOGSIZE in the registry
key HKEY_LOCAL_MACHINE\SOFTWARE\NETWORK ASSOCIATES\EPOLICY ORCHESTRATOR,
then set the value data to the size desired. For example, 2=2MB.
6 Using Log Files for Troubleshooting in ePolicy Orchestrator 4.0
Location
<AGENT DATA PATH>\DB
<INSTALLATION PATH>\DB\LOGS
<INSTALLATION PATH>\DB\LOGS
<CURRENT USER'S TEMP DIRECTORY>\NAILOGS
PROGRAMFILES\MCAFEE\EPOLICY
ORCHESTRATOR\SERVER\LOGS
<CURRENT USER'S TEMP DIRECTORY>\NAILOGS
Description
The default location of the agent data files is
<DOCUMENTS AND SETTINGS>\ALL
USERS\APPLICATION DATA\MCAFEE\COMMON
FRAMEWORK
<DOCUMENTS AND SETTINGS> is the location of the
DOCUMENTS AND SETTINGS folder, which depends on
the operating system. If the operating system does not
use a DOCUMENTS AND SETTINGS folder, the default
location is <AGENT INSTALLATION PATH>\DATA. To
determine the actual location of the agent data files,
view this registry key
HKEY-LOCAL_MACHINE\SOFTWARE\MCAFEE\TVD\SHARED
COMPONENTS\FRAMEWORK\DATA PATH. For more
information, see "Agent installation directory" in the
ePolicy Orchestrator 4.0 Product Guide or Help.
This is the currently logged on user's Temp folder. To
access this folder, select Start | Run, then type %temp%
in the Open text box, and click OK.
The default location of the ePolicy Orchestrator 4.0 server
software is C:\PROGRAMFILES\MCAFEE\EPOLICY
ORCHESTRATOR