Troubleshooting With Log Files - McAfee EPOLICY ORCHESTRATOR 4.0 - LOG FILES FOR Troubleshooting Manual

Troubleshooting with Log Files

ePolicy Orchestrator includes many log files that you can use for troubleshooting. This document
describes how to use the log files and provides the following information:
• Name and location of log files.
• Typical issues requiring troubleshooting, and the log files likely to be helpful.
• Setting the size of log files and the depth and scope of logging.
• When changes to logging settings take effect.
• Types of log files: McAfee Agent log files and ePolicy Orchestrator log files. Five of the files
are associated with the McAfee Agent:
AGENT_<SYSTEM>.LOG
•
• FRMINST_<SYSTEM>.LOG
• MCSCRIPT.LOG
• PRDMGR_<SYSTEM>.LOG
• UPDATERUI_<SYSTEM>.LOG
All other log files are associated with ePolicy Orchestrator and its installer.
Contents
Log file names and locations
Typical issues addressed by logs
Logging levels for debugging
When setting changes take effect
Adjusting the Tomcat log level
Logging agent updating and deployment scripts
Troubleshooting policy updates
Interpreting Windows error codes
Agent activity log
Use of the VirusScan update log
4 Using Log Files for Troubleshooting in ePolicy Orchestrator 4.0