Panamax M5100-PM Manual page 4

Panamax Power Conditioner Limited Product Warranty
Panamax Power Conditioner Limited
Product Warranty
Panamax warrants to the purchaser of this
Panamax audio/video component style power
conditioner, for a period of three (3) years
from the date of purchase, that the unit shall
be free of defects in design, material or work-
manship, and Panamax will repair or replace
any defective unit. For product replacement
see "NOTIFICATION" below.
CAUTION
Audio/Video, computer and/or telephone sys-
tem installations can be very complex sys-
tems, which consist of many interconnected
components.
Panamax Power Conditioner Limited Connected Equipment Protection Warranty
Valid only in the United States and Canada.
It is the policy of Panamax that it will, at its elec-
tion, either replace, pay to replace at fair market
value, or pay to repair, up to the dollar amount
specified below, equipment that is damaged by
an AC power, cable, telephone, or lightning surge
while connected to a properly installed Panamax
power conditioner. Panamax must determine that
the power conditioner shows signs of surge
damage or is operating outside of design specifi-
cations, relative to its surge protection capability,
and under all of the circumstances failed to pro-
tect your connected equipment.
M4300-PM: $5,000,000
M5100-PM: $5,000,000
M4300-EX: $5,000,000
M5300-EX: $5,000,000
M5510-Pro: $5,000,000
M4310: $5,000,000
M5400-EX: $5,000,000
ML4200: $5,000,000
M4400: $5,000,000
M5410: $5,000,000
M5100-EX: $5,000,000
M5500-EX: $5,000,000
THIS WARRANTY IS SUBJECT TO THE FOLLOW-
ING
CONDITIONS:
1. ORIGINAL OWNERSHIP REQUIREMENT:
Panamax's connected equipment policy extends
to the original purchaser of the Panamax product
only and is non-transferable. Original purchase
receipts must accompany any product return or
claim for connected equipment damage.
2. PROPER INSTALLATION: Panamax AC protec-
tors must be directly plugged into a properly
grounded 3-wire AC outlet. Extension cords*,
non-grounded two prong adapters, or other non-
Panamax surge products must not be used.
Building wiring and other connections to protect-
ed equipment must conform to applicable codes
(NEC or CEC). No other ground wires or ground
connections may be used. All wires (including,
e.g., AC power lines, telephone lines, signal/data
lines, coaxial cable, antenna lead-ins) leading into
the protected equipment must first pass through
a single Panamax protector designed for the par-
ticular application. The protector and the equip-
ment to be protected must be indoors in a dry
location, and in the same building. Panamax
4
Due to the nature of electricity and surges, a
single protector may not be able to complete-
ly protect complex installations. In those
cases, a systemic approach using multiple
protectors must be employed. Systemic pro-
tection requires professional design. AC
power, satellite cables, CATV cables, tele-
phone/network lines or any other signal lines
entering the system that do not pass through
this surge protector may render the Panamax
Connected Equipment Protection Policy null
and void. For additional information on how
to protect your system, please contact
Panamax before connecting your equipment
to the surge protector.
installation instructions and diagrams must be
followed
3. NOTIFICATION: You must notify Panamax
within ten days of any event precipitating request
for product replacement or payment for connect-
ed equipment damage. A return merchandise
authorization (RMA) number must first be
obtained from the Panamax Customer Relations
Department at www.panamax.com/ support **
before returning the protector Panamax. At this
time, you must notify Panamax if you believe you
have a claim for damaged connected equipment.
Once you obtain an RMA number, please mark
the number on the bottom of the unit and pack it
in a shipping carton/box with enough packing
material to protect it during transit. The RMA
number must also be clearly marked on the out-
side of the carton. Ship the unit Panamax. Please
note that you are responsible for any and all
charges related to shipping the unit to Panamax.
If connected equipment damage was indicated on
your RMA request, Panamax will mail you claim
kit to be completed and returned within 30 days.
A connection diagram of your system will be
required as part of the claim kit. Be sure to note
its configuration before disconnecting your
equipment.
4. DETERMINATION OF FAILURE: Panamax will
evaluate the protector for surge damage. The
Panamax protector must show signs of surge
damage or must be performing outside (>10%)
of design specifications relative to its surge pro-
tection capability. Opening the enclosure, tam-
pering with, or modifying the unit in any way
shall be grounds for an automatic denial your
request for payment. Panamax, after evaluating
all information provided, shall determine whether
or not your request is eligible for payment. If the
surge protector shows no signs of AC power or
signal line surge damage and is working within
design specifications, Panamax will return the
unit to you with a letter explaining the test results
and notifying you of the rejection your claim.
Exceptions: If a dealer or installer replaces the
protector for the customer, replacement will be
returned to the dealer installer; or if the protector
is a pre-1996 model, it will be replaced; or, for a
Canadian customer, the protector will be
replaced. Panamax reserves the right to inspect
the damaged connected equipment, parts, or cir-
cuit boards. Please note that you are responsible
for any and all charges related to shipping the
damaged equipment to Panamax. Panamax also
www.panamax.com
WARNING NOTICE
Panamax products purchased through the
Internet do not carry a valid Product Warranty
or Connected Equipment Protection Policy
unless purchased from an Authorized
Panamax Internet Dealer and the original fac-
tory serial numbers are intact (they must not
have been removed, defaced or replaced in
any way). Authorized Panamax Internet
Dealers have sufficient expertise to insure
warranty compliant installations. For a list of
Authorized Panamax Internet Dealers go to
www.panamax.com
More detailed information is available at
www.panamax.com
reserves the right to inspect the customer's facil-
ity. Damaged equipment deemed uneconomical
to repair must remain available for inspection by
Panamax until the claim is finalized.
5. REQUEST PAYMENTS: Once Panamax has
determined that you are entitled to compensa-
tion, Panamax will, at its election, either pay you
the present fair market value of the damaged
equipment, or pay for the cost of the repair, or
send you replacement equipment, or pay the
equivalence of replacement equipment.
6. OTHER INSURANCE/WARRANTIES: This cov-
erage is secondary to any existing manufactur-
er's warranty, implied or expressed, or any insur-
ance and/or service contract that may cover the
loss.
7. EXCLUSIONS: THE PANAMAX CONNECTED
EQUIPMENT PROTECTION POLICY DOES NOT
APPLY TO: Service charges, installation costs,
reinstallation costs; setup cost; diagnostic
charges; periodic checkups; routine mainte-
nance; loss of use of the product; costs or
expenses arising out of reprogramming or loss of
programming and/or data; shipping charges or
fees; service calls; loss or damage occasioned by
fire, theft, flood, wind, accident, abuse or misuse,
and products subject to manufacturer's recall or
similar event.
8. DISPUTE RESOLUTION: Any controversy or
claim arising out of or relating to Panamax's
Connected Equipment Protection Policy, or the
alleged breach thereof, shall be settled by arbitra-
tion administered by the American Arbitration
Association under its Commercial Arbitration
Rules. You may file for arbitration at any AAA
location in the United States upon the payment of
the applicable filing fee. The arbitration will be
conducted before a single arbitrator, and will be
limited solely to the dispute or controversy
between you and Panamax. The arbitration shall
be held in any mutually agreed upon location in
person, by telephone, or online. Any decision
rendered in such arbitration proceedings will be
final and binding on each of the parties, and judg-
ment may be entered thereon in a court of com-
petent jurisdiction. The arbitrator shall not award
either party special, exemplary, consequential,
punitive, incidental or indirect damages, or attor-
ney's fees. The parties will share the costs of
arbitration (including the arbitrator's fees, if any)
in the proportion that the final award bears to the
amount of the initial claim.
If you have any questions regarding these
requirements, please contact Panamax
Customer Relations
9. GENERAL: If you have any questions regarding
the product warranty or the connected equipment
protection warranty, please contact the Panamax
Customer Relations Department at www.pana-
max.com/support. This warranty supersedes all
previous warranties. THIS IS THE ONLY WAR-
RANTY PROVIDED WITH THE PROTECTOR AND
ANY OTHER IMPLIED OR EXPRESSED WAR-
RANTIES ARE NON-EXISTENT.
This warranty may not be modified except in writ-
ing, signed by an officer of the Panamax
Corporation.
* The use of a Panamax extension cord or equiv-
alent (UL or CSA listed, minimum 14AWG, 3-wire
grounded) will not invalidate the warranty
** Forms are available on the Panamax web site
for requesting RMAs and opening a claim for
connected equipment damage.
Effective Date 06/05 Q01L0049 Rev. A
Product Upgrade Program
Valid only in the United States and Canada If your
Panamax power conditioner sacrifices itself while
protecting your connected equipment, you have
an option to upgrade to the latest technology.
Please go to our web
www.panamax.com/rma or contact Panamax
Customer Relations at 800-472-5555 for details.
www.panamax.com
site