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Troubleshooting
Troubleshooting steps
If you have problem installing or running VideoMate U3, please check the
following by step:
1. OS issue: VideoMate U3 has to work on USB 2.0 interface. Note only
Windows XP SP1 / Windows 2000 SP4 or above OS support USB 2.0. You
are welcome to www.WindowsUpdate.com website for the Service Pack
update of Microsoft.
2. USB 2.0 issue: you need to check your computer has USB 2.0 or not.
Usually you will see "USB 2.0 Root Hub" device in the "Sound, video and
game controllers" section of Windows Device Manager.
3. Driver issue: You should see " VideoMate U3" drivers, in the "Sound,
video and game controllers" section of Windows Device Manager. If these
drivers are not there, uninstalling and reinstalling the VideoMate U3 drivers
can help.
4. Installation Issue: Make sure
using USB extension cable to
connect VideoMate U3. Don't
connect device without USB
extension cable in case of
breaking USB connector. Also,
make sure to plug in TV
connect cable gently.
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