Troubleshooting Guide
1. What can I do if I am unable to get this USB C Hub to work at all?
(1) Check if the HUB can be detected in Device Manager.
(2) Test this HUB with another laptop that supports DP Alt Mode via the USB C port.
(3) If possible, try this HUB with another USB device.
2. How can I troubleshoot if only the HDMI and VGA port cannot work?
(1) Ensure that the USB C host device you're using this adapter with supports video output via the
USB C port?
(2) If the USB c port of your device supports video output, please try this adapter with another
shorter HDMI or VGA cable and monitor.
(3) Choose the correct signal source on the monitor and also try to lower the resolution.
3. What can I do if the HUB keeps disconnecting?
(1) Only connect one USB device to see the results.
(2) Offer extra power supply for this HUB.
(3) Upgrade the USB driver of your computer or try this adapter with another computer if
possible?
4. How can I do if the PD charging port doesn't work?
(1) Ensure that the USB C Port of your host device supports PD charging.
(2) Check if the wall charger work well when connected to your laptop directly without the HUB.
5. What can I do if there is an error message shows "Insufficient power"?
(1) Use a power adapter (larger than original watt+5W) with this HUB. Generally, this hub
reserves 5W for its own power consumption. For example, if the original power adapter is 45W,
and you use the 45W power adapter, only 45-5=40W is for your laptop, which might be not
sufficient. Thus it is suggested to use a power adapter larger than 45W+5W=50W with this HUB..
(2) Turn off that warning in BIOS setup.
6. How can I troubleshoot if I am unable to get wired internet connection via this HUB?
(1) Generally, driver is needed for Win7/XP. Please ensure that the driver is successfully installed
if your OS is Win 7 or XP.
(2) Ensure that the Ethernet cable and router work well themselves.
7. What can I do if the I am unable to get any sound via the 3.5mm aux port?
(1) Ensure that the headphone or the 3.5mm male to male audio cable works well itself.
(2) Check if you have set this adapter as the audio output device.
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