UGREEN 06957303865154 Troubleshooting Manual

HDMI port
1. How can I troubleshoot if only the HDMI port cannot work?
(1) Ensure that the USB C host device you're using supports video output via the USB C port.
(2) If the USB C port of your device supports video output, please try this hub with a shorter
HDMI cable and another monitor.
(3) Choose the correct signal source and also try to lower the resolution.
2. How can I troubleshoot if I cannot get the resolution up to 4K/60Hz?
(1) Check if your host device supports DP 1.4 and is 8K enabled, please refer to the compatibility
list (incomplete).
For Mac:
MacBook Pro 2022
MacBook Pro M1 Pro 2021
MacBook Pro M1 Max 2021
MacBook Pro M1 2020
MacBook Pro 2019/2018
MacBook Air M2 2022
MacBook Air 2020
MacBook Air M1 2020
For iPad:
iPad Pro 2021/2020/2018
iPad Pro 2021/2020/2018
Others:
ASUS ZenBOOK Flip
DELL XPS 13 2021
DELL XPS 15 2021
Note: For more specific models, please refer to our Amazon page or confirm with our
customer service. If the USB C port is DP1.2, the hub reaches 4K/30hz at max.
(2) Ensure that the monitor supports 4K/60Hz.
(3) Use a 30AWG HDMI 2.0 and above cable that is within 10ft.
Ethernet port
3. What should I do if the Internet speed is slow?
(1) Ensure that the home broadband and router support 1Gbps, and the Ethernet cable you use
should be cat5e or above.
(2) Set the Ethernet adapter as 1Gbps full duplex on your computer first.
(3) Try the hub on another computer to see the result.
4. What should I do if the Internet disconnects?
(1) Re-plug the devices to ensure every part is connected properly.
Troubleshooting Guide