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annke C500 User Manual

5mp outdoor poe security ip camera with mic/audio
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ANNKE
IP Camera User Manual
Ver.202304

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  • Page 1 ANNKE IP Camera User Manual Ver.202304...
  • Page 2 Please download ANNKE App, Client software and user manuals from our download center: https://www.annke.com/pages/download-center If you have any questions, please feel free to email us at support@annke.com.

  • Page 3: Table Of Contents

    Content 1.Introduction ............................. 3 1.1 Activation and Login ......................3 1.1.1 Activation ........................3 1.1.2 Login ...........................4 1.2 Installing the plug-in ......................4 2. Live View ............................5 3. Playback ............................9 4. Picture ............................10 5. Configuration ..........................10 5.1 Local Configuration ......................

  • Page 4: Introduction

    Activation via Web Browser, Activation via SADP, and Activation via client software Guarding Vision, Activation via Mobile APP ANNKE Vision. We will take Activation via SADP as an example to introduce the camera activation. SADP is a software detects the online device, activates the camera, and resets the password.

  • Page 5: Login

    The password can not contain user name. After activation, you can set security questions and email for password recovery (skip if not needed). Click Forget Password on login page and follow pop-up instructions to complete operation. Note that when resetting the admin password, the device and the PC must belong to the same IP address segment of the same LAN.

  • Page 6: Live View

    Internet Explorer 8+ Google Chrome 57 and earlier version Follow pop-up prompts to complete plug-in installation. Mozilla Firefox 52 and Windows earlier version Google Chrome 57+ Click to download and install Mozilla Firefox 52+ plug-in. Plug-in installation is not required. Enable WebSocket or WebSockets (Configuration >...
  • Page 7 Live View Window: Display the live video. Toolbar: Operations on the live view page, e.g., live view, capture, record, audio on/off, two-way audio, etc. Live View Parameters: Configure the image size and stream type of the live video. Descriptions of the Icons on the Live View Page The functions of the buttons on the toolbar are shown in the following table.
  • Page 8 Click the mouse on the chosen PTZ view and drag it to a lower right position. The area in the red rectangle will be zoomed in after you loose the mouse. Click the mouse on the zoomed-in PTZ view, drag it to a higher left position and loosen the mouse to zoom out.
  • Page 9 simultaneously in the field of view, WDR balances the brightness level of the whole image and provide clear images with details. You can enable or disable the WDR function and set the level. HLC: High Light Compensation makes the camera identify and suppress the strong light sources that usually flare across a scene.

  • Page 10: Playback

    Start Manual Tracking Start 3D Zoom Preset Patrol 3. Playback This section explains how to view the remotely recorded video files stored in the network disks (NAS) or memory cards. Steps: Click Playback tab to enter the playback interface. Select a date and click Search to search the record files. The matched results will be displayed as follows.

  • Page 11: Picture

    Stop clipping. Download recording files. Audio on and adjust the volume. Mute. Start digital zoom. Stop digital zoom. 4. Picture Click Picture tab to enter the picture search interface. You can view, search, and download the pictures saved on local storage or NAS. Select the search conditions, including the picture type, start time, and end time, then click Search.
  • Page 12 TCP ensures complete delivery of streaming data and better video quality, yet the real time transmission will be affected. It is suitable for the stable network environment. UDP is suitable for the unstable network environment that does not demand high video fluency. MULTICAST is suitable for the situation that there are multiple clients.

  • Page 13: System

    5.2 System 5.2.1 System settings Basic Information The basic information interface allows you to check the basic information of the network camera, including the Model, Serial No., Firmware Version, Encoding Version, Number of Channels, Number of HDDs, Number of Alarm Input, Number of Alarm Output, Firmware Version Property, etc.
  • Page 14 Check the Enable DST checkbox to enable DST (Daylight Saving Time). Select the start time,end time, and DST Bias, and click Save to activate the settings. RS485 Note: The function is only supported by certain camera models. The RS-485 serial port is used to control the PTZ of the camera. The configuring of the PTZ parameters should be done before you control the PTZ unit.
  • Page 15 About Click View License,and you can check Open Source Software Licenses. VCA Resource Note: The function is only supported by certain camera models. VCA Resource offers options to enable certain VCA functions and hide others. It helps allocate more resources to the wanted functions. A reboot is required after setting the VCA Resource. Enter the VCA Resource interface.

  • Page 16: Maintenance

    5.2.2 Maintenance Upgrade&Maintenance Rebooting the Camera Go to the camera reboot interface, and click Reboot to reboot the network camera. Restoring Default Settings Go to the camera restore interface, and click Restore or Default to restore the default settings. After Default action,the IP address is also restored to the default IP address, please be careful for this action.
  • Page 17 The log interface provides you the options to check and export the log files of operation, alarm, and exception information of the camera. Before you view or export the log information, please make sure the network storage of the camera is configured, or the local storage (memory card) is working.

  • Page 18: Security

    Setting Log Server Check Enable Log Upload Server. Enter Log Server IP and Log Server Port. Click Test to test settings. Install certificates. Client certificate and CA certificate are required. Client Certificate 1．Click Create button to create the certificate request. Fill in the required information in the popup window.
  • Page 19 The administrator can add, delete or modify user accounts, and grant them different permissions. We highly recommend administrator to manage the device accounts and user permissions properly. Up to 31 user accounts can be created. The administrator can click General to set the Simultaneous Login for the camera. If the number of the simultaneous login exceeds the set threshold, your access will be denied.

  • Page 20: Network

    5.3 Network 5.3.1 Basic Settings TCP/IP TCP/IP settings must be properly configured before you operate the camera over network. The camera supports both the IPv4 and IPv6. Both versions may be configured simultaneously without conflicting with each other, and at least one IP version should be configured. Click TCP/IP tab to enter the TCP/IP configuration interface.
  • Page 21 Port Port settings allow you to configure the port No. of the HTTP port, RTSP port, SRTP port, HTTPS port, and the server port. Click Port tab to enter the port configuration interface. Set the HTTP port, RTSP port, HTTPS port and server port of the camera. HTTP Port: The default port number is 80, and it can be changed to any port No.
  • Page 22 Server Port: The default server port number is 8000, and it can be changed to any port No. ranges from 2000 to 65535. Enhanced SDK Service Port: The default server port number is 8433, and it can be changed to any port No.

  • Page 23: Advanced Settings

    If you have no router but only a modem, you can use Point-to-Point Protocol over Ethernet (PPPoE) function. Click PPPoE tab to enter the PPPoE configuration interface. Check the Enable PPPoE checkbox to enable this feature. Enter User Name, Password, and Confirm password for PPPoE access. The user name and password is assigned by your ISP.
  • Page 24 Enter the EAPOL version. The EAPOL version must be identical with that of the router or the switch. Enter the user name and password to access the server. If you set the protocol to EAP-TLS, you should enter the identify, private key password, upload the CA certificate, user certificate and private key.
  • Page 25 You can configure the FTP/SFTP server related information to enable the uploading of the captured pictures to the server. The captured pictures can be triggered by events or a timing snapshot task. Note: The function varies according to camera models. Click FTP tab to enter the configuration interface.
  • Page 26 After enable Platform access, you can scan the QR code below to download and install the ANNKE Vision App, or download it from Google Play or Apple Store, then register an APP account by your mobile number or email address, please choose the correct county/region when you...
  • Page 27 For Android For iOS Then add the device to you app account, follow the prompts to create a device password to activate the device, enable the P2P function and create a code stream encryption verification code, step by step until the device is added successfully. HTTPS HTTPS provides authentication of the web site and associated web server that one is communicating with, which protects against Man-in-the-middle attacks.
  • Page 28 Click Add to add a new Open Network Video Interface user. Set the user name and password, and confirm the password. You can set the user as media user, operator, and administrator. Click Modify to modify the information of the added Open Network Video Interface user. Click Delete to delete the selected Open Network Video Interface user.
  • Page 29 Enhanced SDK Service: SDK over TLS protocol is used. If you enable Enhanced SDK Service, you should select the server certificate. Communication between the device and the client software is secured by using TLS (Transport Layer Security) protocol. TLS (Transport Layer Security) ...

  • Page 30: Video/Audio

    Note: If the function is abnormal, check if the selected certificate is abnormal in Certificate Management. 5.4 Video/Audio Video Settings Stream type Main Stream:The stream stands for the best stream performance the device supports. It usually offers the best resolution and frame rate the device can do. But high resolution and frame rate usually means larger storage space and higher bandwidth requirements in transmission.
  • Page 31 Video Encoding: The camera supports multiple video encoding types, such as H.264, H.265, MJPEG, and MPEG4. Supported encoding type for different stream types may differ. H.265 is a new encoding technology. Compared with H.264, it reduces the transmission bit rate under the same resolution, frame rate and image quality.
  • Page 32 SVC: Scalable Video Coding (SVC) is the name for the Annex G extension of the H.264 or H.265 video compression standard. The objective of the SVC standardization has been to enable the encoding of a high-quality video bitstream that contains one or more subset bitstreams that can themselves be decoded with a complexity and reconstruction quality similar to that achieved using the exiting H.264 or H.265 design with the same quantity of data as in the subset bitstream.
  • Page 33 ROI Settings Purpose: ROI (Region of Interest) encoding helps to discriminate the ROI and background information in video compression, which means, the technology assigns more encoding resource to the region of interest, thus to increase the quality of the ROI whereas the background information is less focused.

  • Page 34: Image

    You can specify a target area on the live video, and then the specified video area can be displayed via the third stream in some certain resolution, thus to provide more details of the target area if needed. Note: Target cropping function varies according to different camera models. Steps: Enter the Target Cropping settings interface.
  • Page 35 Saturation describes the colorfulness of the image color, which ranges from 1 to 100, and the default value is 50. Sharpness describes the edge contrast of the image, which ranges from 1 to 100, and the default value is 50. Exposure Settings Only the fixed mode is available.
  • Page 36 IR Supplement Mode: The IR light is always on, and video imaging remains black and white (at night). White Light Supplement Mode: White light is always on, and the camera captures color imaging 24/7. Smart Mode: In this mode, when there is no target in the area, the camera uses only the IR light, which is invisible to the human eye and eco-friendly.
  • Page 37 Digital Noise Reduction: DNR reduces the noise in the video stream. OFF, Normal Mode and Expert Mode are selectable. Set the DNR level from 0 to 100, and the default value is 50 in normal mode. In expert mode, you can adjust space DNR level and time DNR level separately. Defog Mode: You can enable the defog function when the environment is foggy and the image is misty.
  • Page 38 Note: The video adjustment settings vary according to different models. OSD Settings OSD (On-screen Display) refers to the camera name, time/date, customized information displayed on the live view. Note: This function varies according to different camera models. Steps: Enter the OSD Settings interface. Check the corresponding checkbox to select the display of camera name, date or week if required.

  • Page 39: Event

    Switch the image parameters to the scene automatically in certain time periods. Steps: Check Enable to enable the function. Select and configure the corresponding time period and the scene. Click Save to activate above settings. 5.6 Event 5.6.1 Motion Detection Note: The function is only supported by certain camera models.
  • Page 40 Task 2: Set the Arming Schedule for Motion Detection. Steps: Click Arming Schedule to enter the arming schedule interface. Click on the time bar and drag the mouse to select the time period.Click delete or delete all to delete the configured schedule. Move the mouse to the end of each day, a copy dialogue box pops up, and you can copy the current settings to other days.
  • Page 41 Task 3: Set the Linkage Method for Motion Detection. Click Linkage Method and check the checkbox to select the linkage method. Notify surveillance center, send email, upload to FTP/Memory Card/NAS, trigger recording and trigger alarm output are selectable. You can specify the linkage method when an event occurs. Note: Linkage method may vary according to different models.

  • Page 42: Video Tampering

    Steps: Draw the detection area as in the normal configuration mode. The supported area varies according to the different camera models. Select OFF for Scheduled Image Settings. Select the area by clicking the area No. Slide the cursor to adjust the sensitivity and proportion of object on the area for the selected area.

  • Page 43: Alarm Input

    Enter the video tampering Settings interface. Check the Enable checkbox to enable the video tampering detection. Go to Area Settings and click Draw Area to draw a detection area. Click Stop Drawing to finish area drawing. (Optional) Click Clear All to clear all of the areas. Move the slider to set the sensitivity.

  • Page 44: Exception

    Click on the time bar and drag the mouse to select the time period.Click delete or delete all to delete the configured schedule. You can copy the settings to other alarm outputs. Click Manual Alarm to trigger an alarm manually, and click Clear Alarm to cancel the alarm. Click Save to save the settings.

  • Page 45: Audible Alarm Output

    5.6.8 Audible Alarm Output This page offers options to configure audible warning when the Audible Warning is enabled as an linkage method. Note: the function is only supported by certain camera models. Alarm Sound Type: the content of audible warning.Warning, prompt, custom audio is selectable. Waning: Warning connect.

  • Page 46: Pir Alarm

    1．Alarm Detection Interval: Range [5 to 300]. 2．Sensitivity: The higher the value is, the more easily the exception can be detected. 3．Alarm Delay Times: The device uploads the alarm when the alarm reaches the set number of times. Click Arming Schedule to set the arming schedule. Click Linkage Method to select the linkage methods..

  • Page 47: Defocus Detection

    1．Sensitivity: Range [1-100], the smaller the value is, the more severe the change should be to trigger the detection. 2．Sound Intensity Threshold: Range [1 to 100], it can filter the sound in the environment, the louder the environment sound, the higher the value should be. You can adjust it according to the real environment.

  • Page 48: Face Detection

    Click-and-drag the slider to set the detection sensitivity. The sensitivity value ranges from 1 to 100, and the higher the value is, the more easily the change of scene can trigger the alarm. Click Arming Schedule to set the arming schedule. Click Linkage Method to select the linkage methods.

  • Page 49: Intrusion Detection

    squares are displayed on each end, and you can drag each squares to define the shape and length of the line. 3．Set the Max. Size and Min. Size for valid targets. Targets smaller or larger than the valid target size are not able to trigger detection. Max.Size: The maximum size of a valid target.

  • Page 50: Region Entrance Detection

    Select a region number from the drop-down list of Region. Set up the pre-defined region for the selected region number. Region: A pre-defined vertexes area on the live view image. Targets, such as, people, vehicle or other objects, who enter and loiter in the region will be detected and trigger the set alarm. 1．Click Draw Area to start drawing.
  • Page 51 The function is only supported by certain camera models. Purpose: Region entrance detection function detects people, vehicle or other objects which enter a pre-defined virtual region from the outside place, and some certain actions can be taken when the alarm is triggered. Steps: Enter the Region Entrance Detection settings interface.

  • Page 52: Region Exiting Detection

    5.6.18 Region Exiting Detection Note: The function is only supported by certain camera models. Purpose: Region exiting detection function detects people, vehicle or other objects which exit from a pre-defined virtual region, and some certain actions can be taken when the alarm is triggered. Steps: Enter the Region Exiting Detection settings interface.

  • Page 53: Unattended Baggage Detection

    5.6.19 Unattended Baggage Detection Note: The function is only supported by certain camera models. Purpose: Unattended baggage detection function detects the objects left over in the pre-defined region such as the baggage, purse, dangerous materials, etc., and a series of actions can be taken when the alarm is triggered.

  • Page 54: Object Removal Detection

    5.6.20 Object Removal Detection Note: The function is only supported by certain camera models. Purpose: Object removal detection function detects the objects removed from the pre-defined region, such as the exhibits on display, and a series of actions can be taken when the alarm is triggered. Steps: Enter the Object Removal Detection settings interface.
  • Page 55 Note: the function varies according to different camera models. Enter the Record Schedule interface. Check the Enable checkbox to enable scheduled recording. Click Advanced to set the camera record parameters, including overwrite, pre-record, post-record, and ,stream type, etc. Overwrite:Enable Overwrite to overwrite the video records when the storage space is full. Otherwise the camera cannot record new videos.
  • Page 56 Click Advanced to select stream type. Click Save to save the schedule. Go to Capture Parameters tab to configure the capture parameters. Check Enable Timing Snapshot to enable the function. You can configure the format, resolution, quality and interval for capture pictures. Check Enable Event-Triggered Snapshot to enable the function.
  • Page 57 Net HDD Note: the function varies according to different camera models. The network disk should be available within the network. Configure them properly to store the recorded files, log files, pictures, etc.. Enter the Net HDD settings interface. Click an HDD to configure. Enter the server address of the network disk, and enter the file path.

  • Page 58: Face Capture

    Check the checkbox of Enable Cloud Storage. Set basic parameters. 1．Protocol Version: The protocol version of the cloud storage server. 2．Server IP: The IP address of the cloud storage server. It supports IPv4 address. 3．Server Port: The port of the cloud storage server. 6001 is the default port and you are not recommended to edit it.
  • Page 59 1．Click Shield Region tab to enter the shield region configuration interface 2．Click Draw Area. Draw area by left click end-points in the live view window, and right click to finish the area drawing. Polygon area with up to 10 sides is supported. 3．Click Save to save the settings.
  • Page 60 Face Exposure: Check the checkbox to enable the face exposure. The device automatically adjusts exposure level when human faces appear in the scene. Reference Brightness: The reference brightness of a face in the face exposure mode. If a face in the actual scene is brighter than the set reference brightness, the device lower the exposure level.

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