Tenda RX12Pro User Manual
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Tenda RX12Pro User Manual

Tenda RX12Pro User Manual

Ax3000 dual band gigabit wi-fi 6 router
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AX3000 Dual Band Gigabit Wi-Fi 6 Router
User Guide
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Summary of Contents for Tenda RX12Pro

  • Page 1 v1.0 111111111111111111111111111111111111111111111111111111111111 AX3000 Dual Band Gigabit Wi-Fi 6 Router User Guide V1.0 111111111111111111111111111111...

  • Page 2: Copyright Statement

    Tenda does not assume any liability that may occur due to the use or application of the product described herein. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information and recommendations in this document do not constitute a warranty of any kind, express or implied.
  • Page 3 Preface Thank you for choosing Tenda! This user guide walks you through all functions on the AX3000 Dual Band Gigabit Wi-Fi 6 Router. All the screenshots and product figures herein, unless otherwise specified, are taken from RX12 Pro. The web UI of different models may differ. The web UI actually displayed shall prevail.

  • Page 4: For More Documents

    (Toll Free: Mon - Fri 9 am - 6 pm PST) Hong Kong: 00852-81931998 https://www.tendacn.com/ Website Revision History Tenda is constantly searching for ways to improve its products and documentation. The following table indicates any changes that might have been made since the RX12 Pro/TX12 Pro was introduced. Version Date Description V1.0...

  • Page 5: Table Of Contents

    Contents Get to know your device ...................... 7 1.1 Product overview ........................8 1.2 Appearance ..........................8 1.2.1 LED indicator ....................... 8 1.2.2 Buttons and Ports ...................... 10 1.2.3 Label .......................... 11 Quick setup ........................12 2.1 Set up as a router ......................... 13 2.1.1 Connect the router ....................
  • Page 6 5.1 Overview ..........................39 5.2 Access the internet with a PPPoE account ................42 5.3 Access the internet through a dynamic IP address .............. 43 5.4 Access the internet with a set of static IP address information .......... 44 5.5 Set up dual access connection ..................... 45 Wi-Fi Settings ........................
  • Page 7 9.2.2 An example of configuring the guest network ............72 9.3 Working mode ........................73 9.3.1 Router mode ......................74 9.3.2 AP mode ........................75 9.3.3 WISP mode ........................ 78 9.3.4 Client+AP mode ......................81 9.4 IPv6 ............................84 9.4.1 DHCPv6 ........................84 9.4.2 PPPoEv6 ........................
  • Page 8 9.10.9 Port mapping ......................137 9.11 System settings ......................... 139 9.11.1 Login password...................... 139 9.11.2 System time ......................140 9.11.3 Firmware upgrade ....................141 9.11.4 Backup & restore ....................145 9.11.5 Auto system maintenance..................148 9.11.6 System log ......................148 10 FAQ ..........................

  • Page 9: Get To Know Your Device

    Get to know your device This chapter introduces the product in the following sections: Product overview Appearance...

  • Page 10: Product Overview

    Product overview The dual band gigabit Wi-Fi 6 router adopts the next generation Wi-Fi 6 standard, reaching a dual-concurrent rate of up to 2976 Mbps (2.4 GHz: 574 Mbps, 5 GHz: 2402 Mbps). It incorporates MU-MIMO and OFDMA technologies, improving network performance and capacity. The WPA3 security protocol, guest network and parental control function ensure the safety and stability of your Wi-Fi networks.
  • Page 11 LED indicator Stage Status Description Solid green System starting Before networking Blinking green slowly Waiting for configuration or networking Blinking green slowly Waiting to connect to other nodes Networking by the WPS button or Blinking green quickly performing WPS negotiation Networking completed and internet connection succeeded During networking...

  • Page 12: Buttons And Ports

    1.2.2 Buttons and Ports The following table describes the functions of the buttons and ports on the back of product. Jack/Port/Button Description Power jack. POWER Please use the included power adapter to connect this jack to a power source for power supply.

  • Page 13: Label

    Jack/Port/Button Description 10/100/1000 Mbps auto-negotiation WAN port. Used to connect to a modem or the Ethernet jack using an Ethernet cable for internet access. After the router is connected to an existing network as a secondary node, this WAN port is used as a LAN port. 10/100/1000 Mbps auto-negotiation LAN port.

  • Page 14: Quick Setup

    Quick setup With the Mesh function, the router can function as a single router or a Mesh device. You can configure it as a single router or an add-on node. This chapter describes how to connect the devices and enable internet access through the quick setup wizard. It contains the following sections: Set up as a router Set up as an add-on node...

  • Page 15: Set Up As A Router

    Set up as a router 2.1.1 Connect the router The "new router" and "router" in this guide refer to the router in the package. Step 1 (Optional) Import your PPPoE user name and password into the new router. This function is only applicable when the connection type of the original router is PPPoE, except for PPPoE of some special ISPs or PPPoE connection set up manually with VLAN information.

  • Page 16: Connect The Router To The Internet

    Router ---End 2.1.2 Connect the router to the internet After connecting your router, you can complete quick setup for internet access by following the instructions on the web UI wizard. This wizard only occurs upon your first setup. To connect your router to the internet through the quick setup wizard: Step 1 Use an Ethernet cable to connect your computer to the 1, 2 or IPTV/3 port of the router.
  • Page 17  If your internet connection is normal, the following page is displayed and you can continue the setup in Step 4.  If your internet connection is abnormal, the following page is displayed. Rectify the fault as instructed on the page, and click Detect Again.
  • Page 18 Step 4 Set ISP Type, Internet Connection Type and other parameters as required. Then, click Next. You can click Import PPPoE user name and password from your original router to see how to import PPPoE user name and password. If you have imported your PPPoE user name and password into the router, ISP Type, Internet Connection Type, PPPoE Username and PPPoE Password will be set automatically.
  • Page 19 Parameter Description Specifies how your router connects to the internet, including: PPPoE, Russia PPPoE: Select this type if you access the internet using the PPPoE ⚫ account and PPPoE password. Russia PPPoE is available only when you set ISP Type to Russia.
  • Page 20 Parameter Description When you set ISP Type to Maxis, Celcom or Digi, this parameter is required. It specifies the ISP area, including: Maxis: Maxis and Maxis-Special ⚫ Area Celecom: Celcom West(BIZ), Celcom West(HOME), Celcom East(BIZ) and Celcom ⚫ East(HOME) Digi: Digi-TM, Digi, Digi-CT Sabah and Digi-TNB Internet VLAN ID When you select Manual for ISP Type, you can configure these parameters.

  • Page 21: Set Up As An Add-On Node

    ---End Now you can access the internet with:  Wired devices: Connect to the LAN ports of your router  Wireless devices: Connect to your Wi-Fi network using the Wi-Fi name and password you set Set up as an add-on node This section introduces how to add the router to an existing networking using the WPS button.
  • Page 22 When the LED indicator of the router lights solid green, the networking is successful and the router becomes a secondary node in the network. Step 4 Relocate the secondary nodes to a proper position. Ensure that the distance between any two nodes is less than 10 meters. ⚫...

  • Page 23: Web Ui

    Web UI This chapter introduces basic information of the web UI in the following sections: Log in to the web UI Log out of the web UI Change the language Web UI layout...

  • Page 24: Log In To The Web Ui

    Log in to the web UI To log in to the web UI, perform the following steps: Step 1 Use an Ethernet cable to connect your computer to the 1, 2 or IPTV/3 port of the router, or use your smartphone to access the Wi-Fi network of the router. In the following steps, computer connection is used for illustration.

  • Page 25: Log Out Of The Web Ui

    Log out of the web UI If you log in to the web UI of the router and perform no operation within 5 minutes, the router logs you out automatically. You can also log out by clicking Exit at the top right corner of the web UI. Change the language The default language displayed is English.

  • Page 26: Web Ui Layout

    Web UI layout The web UI of the router consists of two sections, including the navigation bar and the configuration area. See the following figure. ❶ ❷ Features displayed in gray are not available or cannot be configured under the current condition. Name Description Used to display the function menu of the router.

  • Page 27: Network Status

    Network status This module allows you to view basic network information, including controller and agent information, and perform quick setup on nodes, such as adding a node, one-click optimization, rebooting all nodes, and turning on/off all indicators. This chapter includes the following sections: Network status Network topology...

  • Page 28: Network Status

    Network status To view the network status: Step 1 Log in to the web Step 2 Choose Network Status. The following page is displayed. ---End The following table describes the information displayed under Network Status. Description Indicates the internet connection status. Connected: The router is connected to the internet successfully.

  • Page 29: Network Topology

    Network topology To view the basic information of the network topology and perform quick operations: Step 1 Log in to the web Step 2 Choose Network Status. The following page is displayed. ---End The following table describes the information displayed under Network Topology. Description Explains the node status indicated by different colors.

  • Page 30: Controller Information

    4.2.1 Controller information To view the information about and perform quick operations on the controller (primary node) and clients in the network: Step 1 Log in to the web Step 2 Choose Network Status. Then, click under Network Topology. The following dialog box is displayed. ---End The following table describes the information and operation shortcuts displayed under Node info.
  • Page 31 Description This area displays the information and operation shortcuts of the primary node, including: ⚫ Node Name: Indicates the name of primary node, which is Controller by default. You can change the name by clicking beside Primary Node. IP address: Indicates the IP address of the LAN port of the primary node. ⚫...

  • Page 32: Agent Information

    Description This area displays the information and operation shortcuts of offline clients, including: ⚫ Client name: You can change the client name by clicking MAC address: Indicates the MAC address of the client. ⚫ Current Speed: Unavailable. ⚫ Negotiation Speed: Displays the speed of negotiation. ⚫...

  • Page 33: Add A Node

    Parameter Description Indicates the network connection time of the secondary node and the networking Uptime mode, such as Wired, 2.4G and 5G. Shows the connection signal strength with the primary node. You can hover your Connection Quality mouse over to see the strength value. Provides a button for turning on/off the LED indicator of the secondary LED On/Off...
  • Page 34 If the LED indicator of new node lights solid on and the new node is displayed in Network Topology, the node is added successfully. ---End...
  • Page 35 If you cannot add a node by following the preceding instructions, try the following two methods by clicking Scanning networking or Wired networking shown in the preceding figure: ⚫ To scan a new node: Step 1 Click Scanning networking. Step 2 Select a node, and click Add.
  • Page 36 Step 3 Wait until the ongoing process is complete. If the LED indicator of new node lights solid on and the new node is displayed in Network Topology, the node is added successfully. ---End ⚫ To perform wired networking, click Wired networking and follow the instructions displayed. If the LED indicator of new node lights solid on and the new node is displayed in Network Topology, the node is added successfully.

  • Page 37: Remove A Node

    4.2.4 Remove a node After a node is removed, it will be restored to factory settings and all presettings will be cleared. ⚫ Removing a node will narrow the Wi-Fi coverage, and the removed node will no longer join the ⚫...

  • Page 38: One-Click Optimization

    4.2.5 One-click optimization To optimize the Wi-Fi network with one click: Step 1 Log in to the web Step 2 Choose Network Status. Then, click under Network Topology. Step 3 Click OK. After you click OK, the Wi-Fi network is disabled and it takes some time for the optimization process.

  • Page 39: Turn On/Off All Indicators

    4.2.7 Turn on/off all indicators This operation prevails to LED indicator operations for each node and Smart power saving. To turn on/off indicators of all nodes by one click: Step 1 Log in to the web Step 2 Choose Network Status. Then, click under Network Topology.

  • Page 40: Internet Settings

    Internet settings By configuring the internet settings, you can achieve shared internet access (IPv4) for multiple users within the LAN. If you are configuring the router for the first time or after restoring it to factory settings, refer to Connect the router to the internet to configure the internet access.

  • Page 41: Overview

    Overview Parameters for internet access are provided by your ISP. Contact your ISP for any doubt. To access the internet settings page, log in to the web UI, and choose Internet Settings. The following page is displayed. The following table describes the parameters displayed on this page. Parameter description Parameter Description...
  • Page 42 Parameter Description ISP Type Internet Connection Type PPPoE Username PPPoE Password IP Address Subnet Mask Default gateway Primary DNS Parameter description Connect the router to the internet. Secondary DNS Address Type DNS Settings Server IP Address/Domain Name User Name Password Internet VLAN ID IPTV VLAN ID Server Name...
  • Page 43 Parameter Description Displayed after you click Advanced. It specifies the largest data packet transmitted by a network device. Do not change the value unless: Your ISP or our technical support suggests you change it when you have problems ⚫ connecting to your ISP or other internet services. You use VPN and encounter serious performance problems.

  • Page 44: Access The Internet With A Pppoe Account

    Access the internet with a PPPoE account If the ISP provides you with the PPPoE user name and password, you can choose this connection type to access the internet. The application scenario is shown below. Router To access the internet with a PPPoE account: Step 1 Log in to the web UI, and choose Internet Settings.

  • Page 45: Access The Internet Through A Dynamic Ip Address

    Wait until the network status changes to Connected, then you can access the internet. ---End If there is no response from the remote server, troubleshoot as prompted under Network Status on the Internet Settings page. Access the internet through a dynamic IP address Generally, accessing the internet through a dynamic IP address is applicable in the following situations:...

  • Page 46: Access The Internet With A Set Of Static Ip Address Information

    If you select Manual for ISP Type, enter Internet VLAN ID and IPTV VLAN ID (if any) provided by your ISP. Blank VLAN ID indicates that the IPTV function is disabled. Step 3 Set Internet Connection Type to Dynamic IP. Step 4 Click Connect.

  • Page 47: Set Up Dual Access Connection

    Step 4 Set IP Address, Subnet Mask, Default gateway and Primary DNS, and Secondary DNS with the information provided by your ISP. Step 5 Click Connect. Wait until the network status changes to Connected, then you can access the internet. ---End Set up dual access connection In countries like Russia, the ISP may require you to set up dual access.
  • Page 48 Step 3 Set Internet Connection Type, which is Russia PPTP in this example, and fill in required parameters. Step 4 Set Address type, and fill in required parameters. Step 5 Click Connect. Wait until the network status changes to Connected, then you can access the internet. ---End...

  • Page 49: Wi-Fi Settings

    Wi-Fi Settings This chapter introduces basic Wi-Fi settings, including changing the Wi-Fi name, password and encryption mode, and separating the 2.4 GHz and 5 GHz networking. This chapter includes the following sections: Basic settings Unify the 2.4 GHz and 5 GHz Wi-Fi networks Separate the 2.4 GHz and 5 GHz Wi-Fi networks Hide the WiFi network Connect to a hidden WiFi network...

  • Page 50: Basic Settings

    Basic settings To access the Wi-Fi settings page, log in to the web UI, and choose WiFi Settings. On this page, you can configure basic WiFi parameters, such as the WiFi name and password. The following table describes the parameters displayed on this page. Parameter description Parameter Description...

  • Page 51: Unify The 2.4 Ghz And 5 Ghz Wi-Fi Networks

    Parameter Description Specifies the encryption mode supported by the router, including: Not encrypted: Indicates that the Wi-Fi network is not encrypted and any clients can ⚫ access the network without a password. This option is not recommended as it leads to low network security.

  • Page 52: Separate The 2.4 Ghz And 5 Ghz Wi-Fi Networks

    The following message is displayed, indicating that the settings are saved successfully. ---End Now you can connect to the Wi-Fi networks using the same Wi-Fi name and password. Separate the 2.4 GHz and 5 GHz Wi-Fi networks To separate the Wi-Fi names of the two networks: Step 1 Log in to the web UI, and choose WiFi Settings.

  • Page 53: Hide The Wifi Network

    The following message is displayed, indicating that the settings are saved successfully. ---End Now you can connect to the Wi-Fi networks using different Wi-Fi names and passwords. Hide the WiFi network The hidden WiFi networks are invisible to WiFi-enabled devices, which improves the security of the networks.

  • Page 54: Connect To A Hidden Wi-Fi Network

    Assume that the 2.4 GHz Wi-Fi name is hidden and the WiFi parameters are: WiFi name: Jone_Doe − Encryption type: WPA/WPA2-PSK (recommended) − WiFi password: Tenda+Wireless245 − If you do not remember the wireless parameters of the WiFi network, log in to the web UI of the router and navigate to WiFi Settings to find them.
  • Page 55 Step 3 Scroll the Wi-Fi list to the bottom, and tap Other…. Step 4 Enter the Wi-Fi name and password, which are John_Doe and Tenda+Wireless245 in this example. Step 5 Set security to WPA2/WPA3 (If WPA2/WPA3 is not available, choose WPA2).

  • Page 56: Client Management

    Client management This chapter describes how to manage your clients, including: View client information Change a client name Add a client to the blacklist Remove a client from the blacklist Delete an offline client...

  • Page 57: View Client Information

    View client information To view information of clients: Step 1 Log in to the web Step 2 Choose Client Management. The information of all clients is displayed by default. ⚫ To view information of only the clients connected to the controller (primary node), select the ⚫...
  • Page 58 Parameter Description This tab page displays the information and operation shortcuts of main network clients, including: ⚫ Client name: You can change the client name by clicking IP address: Indicates the IP address of the client. ⚫ MAC address: Indicates the MAC address of the client. ⚫...

  • Page 59: Change A Client Name

    Parameter Description This tab page displays the information and operation shortcuts of blacklisted clients, including: ⚫ Device Name: Indicates the name of the blacklisted client. Blacklist MAC address: Indicates the MAC address of the client. ⚫ Operation: Provides a Remove from the blacklist button for removing clients from the ⚫...

  • Page 60: Add A Client To The Blacklist

    Add a client to the blacklist If you find any unknown client connects to your network and you want to block it from accessing your network, you can blacklist it here. All clients connected to the network can be blacklisted, except the local host.

  • Page 61: Remove A Client From The Blacklist

    Remove a client from the blacklist If you blacklist a client by mistake, you can remove it from the blacklist. To remove a client from the blacklist: Step 1 Log in to the web UI, and choose Client Management. Step 2 Choose Blacklist on the right.

  • Page 62: Delete An Offline Client

    Delete an offline client You can delete any offline client that is connected to the network before. To delete an offline client: Step 1 Log in to the web UI, and choose Client Management. Step 2 Select the offline client to be deleted, and click Delete on the upper right corner of Offline Device.

  • Page 63: Parental Control

    Parental control This function allows you to configure various parental control rules to control access to certain websites or block certain clients from accessing the internet. This chapter includes the following sections: Create a parental control rule Other operations on the parental control rules...

  • Page 64: Create A Parental Control Rule

    Create a parental control rule 8.1.1 Add a parental control rule The blacklist rule prevails when conflicting with the parent control rule. ⚫ A maximum of 10 rules can be added. ⚫ A maximum of 30 clients can be controlled. ⚫...
  • Page 65 Step 4 Click Save. The parental control rule that you set is displayed on the Parental Control page. ---End The following table describes the parameters under Add Parental Control Rule. Parameter description Parameter Description Group Name Specifies the name of the client group that the parental control rule applies to. Selected clients Specifies the clients that the parental control rule applies to.

  • Page 66: An Example Of Adding Parental Control Rules

    Parameter Description Required when Control Period is toggled on. Internet Access It specifies the period during which the client can access the internet. Available when Control Period is toggled on. If you want to set multiple periods, Add control period click this button.
  • Page 67 Step 5 Select the clients to which this parental control rule is applied, and click Save. Step 6 Toggle on Control Period. Step 7 Specify the period during which the target websites are blocked, which is 08:00 to 22:00 on weekends in this example. Click the left field to set Start Time to 08:00 and End Time to 22:00.

  • Page 68: Other Operations On The Parental Control Rules

    Step 11 Click Save. The following page is displayed, and your kid can access any websites except for Facebook, Twitter, Youtube and Instagram from 8:00 to 22:00 on weekends and cannot access the internet at all between 22:00 to 8:00 on weekends. ---End Other operations on the parental control rules By default, a parental control rule is enabled after you added it successfully, as shown in the...

  • Page 69: More

    More This chapter describes other settings you may need when using the router, including: Router information Guest Wi-Fi Working mode IPv6 Network diagnosis TR069 Smart power saving Advanced Wi-Fi settings Network settings Other advanced settings System settings...

  • Page 70: Router Information

    Router information On this page, you can view the information of the router, including Basic information, WAN port information, LAN information IPv6 status. To view the information of the router: Step 1 Log in to the web Step 2 Choose More > Router Info. The following page is displayed.

  • Page 71: Basic Information

    9.1.1 Basic information In this part, you can view basic information about the router, as described in the following table. Parameter description Parameter Description Product Model Specifies the model of the router. System Time Specifies the current system time. Runtime Specifies the network connection time of the router.

  • Page 72: Lan Information

    9.1.3 LAN information In this part, you can view LAN information of the router, as described in the following table. Parameter description Parameter Description Specifies the LAN IP address of the router, which is also the IP address for IP Address logging in to the web UI of the router.

  • Page 73: Guest Wi-Fi

    Guest Wi-Fi 9.2.1 Overview In this module, you can enable or disable the guest network function and change the Wi-Fi name and password of the guest network. A guest network can be set up with a shared bandwidth limit for visitors to access the internet, and is isolated from the main network.

  • Page 74: An Example Of Configuring The Guest Network

    Assume that:  Wi-Fi names for 2.4 GHz and 5 GHz networks: John_Doe and John_Doe_5G.  Wi-Fi password for 2.4 GHz and 5 GHz networks: Tenda+245.  The shared bandwidth for guests: 8 Mbps. To achieve such a goal: Step 1...

  • Page 75: Working Mode

    Working mode You can select a working mode for the router on this page. The router can work in the router mode, access point (AP) mode, Wireless Internet Service Provider (WISP) mode and Client+AP mode. Current Mode is displayed after the working mode currently adopted by the router, as shown in the following figure.

  • Page 76: Router Mode

     To specify the network connection mode, select the router mode.  To use an upstream router, select the mode.  To bridge the hotspot of ISPs, select the WISP mode.  To bridge all kinds of Wi-Fi networks, select the Client+AP mode.

  • Page 77: Ap Mode

    Step 5 Wait until the device is restarted. Step 6 Log in to the web UI of the router again, and navigate to Network Status to check whether the router mode is configured successfully as shown below. ---End 9.3.2 AP mode When you have a smart home gateway that only provides wired internet access, you can set the router to work in AP mode to provide wireless coverage.
  • Page 78 Step 3 Click Switch mode after AP Mode. Step 4 Click OK. Step 5 Wait until the device is restarted.
  • Page 79 Step 6 Connect the upstream device, such as a gateway, to any port of the router. Router Step 7 Log in to the web UI of the router again, and navigate to Network Status to check whether the AP mode is configured successfully as shown below. ---End If there is another network device with the same login domain name (tendawifi.com) as the router, log in to the upstream router and find the IP address obtained by the router in the client list.

  • Page 80: Wisp Mode

    If you cannot access the internet, try the following solutions: Ensure that the original router is connected to the internet successfully. ⚫ Ensure that your WiFi-enabled clients are connected to the correct Wi-Fi network of the router. ⚫ If the computer connected to the router cannot access the internet, ensure that the computer is ⚫...
  • Page 81 Step 4 Click Switch mode after WISP Mode. Step 5 Click OK. Step 6 Select the Wi-Fi to be extended from the Upstream WiFi Name drop-down list box, set Upstream WiFi Password, and click Connect. Step 7 Wait until the device is restarted.
  • Page 82 Step 8 Log in to the web UI of the router again, and navigate to Network Status to check whether the WISP mode is configured successfully as shown below. If the connection between the Upstream router and Router failed, try the following solutions: ...

  • Page 83: Client+Ap Mode

    If you cannot access the internet, try the following solutions:  Ensure that the original router is connected to the internet successfully.  Ensure that your WiFi-enabled devices are connected to the Wi-Fi network of the new router.  If the computer connected to the router for repeating cannot access the internet, ensure that the computer is configured to obtain an IP address and DNS sever automatically.
  • Page 84 Step 5 Click OK. Step 6 Select the Wi-Fi to be extended from the Upstream WiFi Name drop-down list box, set Upstream WiFi Password, and click Connect. Step 7 Wait until the device is restarted. Step 8 Log in to the web UI of the router again, and navigate to Network Status to check whether the Client+AP mode is configured successfully as shown below.
  • Page 85 If the connection between the Upstream router and Router failed, try the following solutions:  Ensure that you have entered the correct Wi-Fi password of the Wi-Fi network, and mind case sensitivity.  Ensure that Router is within the wireless coverage of the Upstream router. Step 9 Relocate the new router by referring to the following suggestions and power it on.

  • Page 86: Ipv6

    If you cannot access the internet, try the following solutions:  Ensure that the original router is connected to the internet successfully.  Ensure that your WiFi-enabled devices are connected to the WiFi network of the new router.  If the computer connected to the router for repeating cannot access the internet, ensure that the computer is configured to obtain an IP address and DNS sever automatically.
  • Page 87 Router Configuration procedure: Step 1 Log in to the web Step 2 Choose More > IPv6. Step 3 Enable the IPv6 function. Step 4 Set Internet Connection Type to DHCP. Step 5 Click Save. The following message is displayed, indicating that the settings are saved successfully. ---End IPv6 network test: Start a web browser on a phone or a computer that is connected to the router, and visit...

  • Page 88: Pppoev6

    If the IPv6 network test fails, try the following solutions: Ensure that clients connected to the router obtain their IPv6 address through − DHCPv6. Consult your ISP for help. − 9.4.2 PPPoEv6 If your ISP provides you with the PPPoE user name and password with IPv6 service, you can choose PPPoEv6 to access the internet.
  • Page 89 Parameter description Parameter Description Specify the PPPoE user name and password provided by your ISP. PPPoE Username PPPoE Password IPv4 and IPv6 services share the same PPPoE account. The following message is displayed, indicating that the settings are saved successfully. ---End IPv6 network test: Start a web browser on a phone or a computer that is connected to the router, and visit...

  • Page 90: Static Ipv6 Address

    If the IPv6 network test fails, try the following solutions:  Ensure that clients connected to the router obtain their IPv6 address through PPPoEv6.  Consult your ISP for help. 9.4.3 Static IPv6 address When your ISP provides you with information including IPv6 address, subnet mask, default gateway and DNS server, you can choose this connection type to access the internet with IPv6.
  • Page 91 Parameter description Parameter Description IPv6 Address Specify the fixed IPv6 address information provided by your ISP. Default IPv6 Gateway Primary IPv6 DNS If your ISP only provides one DNS address, leave the secondary IPv6 DNS blank. Secondary IPv6 DNS The following message is displayed, indicating that the settings are saved successfully. ---End IPv6 network test: Start a web browser on a phone or a computer that is connected to the router, and visit...

  • Page 92: Network Diagnosis

    Network diagnosis If the network fails or the internet lag is severe, you can choose More > Network Diagnosis to troubleshoot the fault. To perform troubleshooting: Step 1 Log in to the web Step 2 Choose More > Network Diagnosis. Step 3 Click Diagnose.
  • Page 93 Step 4 Check the diagnosis result and click Optimize to rectify the faults. ---End...

  • Page 94: Tr069

    TR069 The CPE WAN Management Protocol (TR-069) allows an Auto-Configuration Server (ACS) from the internet to perform auto-configuration, provision, collection, and diagnostics to the router. This function is disabled by default, and you can enable it as required. To access the configuration page, log in to the web UI of the router and choose More >...
  • Page 95 Parameter description Parameter Description TR069 Used to enable or disable the TR069 function. Specifies the domain name of the ACS. ACS Username Specifies the user name used to authenticate the router when the router connects to the ACS using the CPE WAN management protocol.

  • Page 96: Smart Power Saving

    Smart power saving You can turn off the LED indicators of all nodes as required to save power. By default, all the indicators are turned on. Turn on/off all indicators prevails to this operation. To configure the power saving mode: Step 1 Log in to the web Step 2...

  • Page 97: Advanced Wi-Fi Settings

    Advanced Wi-Fi settings 9.8.1 Channel & bandwidth In this section, you are allowed to change the network mode, Wi-Fi channel, and Wi-Fi bandwidth of 2.4 GHz and 5 GHz Wi-Fi networks. To access the configuration page, log in to the web UI of the router, and choose More >...
  • Page 98 Parameter description Parameter Description Specifies various protocols used for wireless transmission. 2.4 GHz Wi-Fi network supports the 802.11b/g/n Mixed and 802.11b/g/n/ax Mixed modes. 802.11b/g/n: Indicates that devices compliant with the IEEE 802.11b or IEEE 802.11g ⚫ protocol, and devices working at 2.4 GHz and compliant with the IEEE 802.11n can connect to the 2.4 GHz WiFi network of the router.

  • Page 99: Wps

    Parameter Description Specifies the bandwidth of the wireless channel of a Wi-Fi network. Please change the default settings only when necessary. 20MHz: Indicates that the channel bandwidth used by the router is 20 MHz. ⚫ 40MHz: Indicates that the channel bandwidth used by the router is 40 MHz. ⚫...
  • Page 100 Step 3 Click the WPS button in the line of the node to which the device is to be connected. Step 4 Configure the WPS function on your WiFi-enabled devices within 2 minutes. Configuration on various devices may differ (Example: HUAWEI P10). Find WLAN settings on your phone.
  • Page 101 Choose WPS connection. Wait until the WPS negotiation completes Now the phone is connected to the Wi-Fi network. ---End...

  • Page 102: Network Settings

    Network settings 9.9.1 LAN Settings To access the configuration page, log in to the web UI of the router, and choose More > Network Settings > LAN Settings. Overview On this page, you can: Change the LAN IP address and subnet mask of the router. ◼...
  • Page 103 The following table describes the parameters displayed on this page. Parameter description Parameter Description Specifies the LAN IP address of the router, which is also the management IP LAN IP Address address for logging in to the web UI of the router. Specifies the subnet mask of the LAN port, used to identify the IP address Subnet Mask range of the local area network.
  • Page 104 Parameter Description The available options include: : Used to edit a static IP address reservation rule. Operation : Used to delete a static IP address reservation rule. Assign a static IP address to a LAN client: Step 1 Log in to the web Step 2 Choose More >...

  • Page 105: Vpn

    9.9.2 A Virtual Private Network (VPN) is a private network built on a public network (usually the Internet). This private network exists only logically and has no actual physical lines. VPN technology is widely used in corporate networks to share resources between corporate branches and headquarters, while ensuring that these resources are not exposed to other users on the internet.
  • Page 106 The following table describes the parameters displayed on this page. Parameter description Parameter Description Used to enable or disable the PPTP server. PPTP Server When it is enabled, the router functions as a PPTP server, which can accept the connections from PPTP clients. Address Pool Specifies the IP address range within which the PPTP server can assign PPTP Server...
  • Page 107 Parameter description Parameter Description Specifies the VPN user name, which the VPN user uses when making PPTP dial-ups (VPN User Name connection). Specifies the IP address of the PPTP client. Dial-In IP Address If the client is a router, it will be the IP address of the WAN port whose VPN function is enabled.
  • Page 108 Step 5 Click . Set User Name and Password for the PPTP server, which are both admin1 in this example. Then, click OK. Step 6 Click Save. The following message is displayed, indicating that the settings are saved successfully. ---End After completing the configuration, internet users can access the FTP server by following these steps: Step 1...
  • Page 109 Step 3 Configure the VPN parameters. Enter a connection name, such as VPN connection. Enter the server address, which is 113.88.112.220 in this example. Select a VPN type, which is Point to Point Tunneling Protocol (PPTP) in this example. Select a type of sign-in info, which is User name and password in this example. Enter the user name and password, which are both admin1 in this example.
  • Page 110 Step 5 Click the icon on the desktop, and enter the address in the address bar to access the FTP server, which is ftp://192.168.0.136:21 in this example. Step 6 Enter the user name and password for logging in to the FTP server, which are both JohnDoe in this example, and click Log On.
  • Page 111 PPTP/L2TP client This series of routers can function as PPTP/L2TP clients and connect to PPTP/L2TP servers. The PPTP/L2TP client function is disabled by default. When it is enabled, the page is shown below. Parameter description Parameter Description PPTP/L2TP Client Used to enable or disable the PPTP/L2TP client function. Specifies the client type that the router serves as, either PPTP or L2TP.
  • Page 112  Access VPN resources with the router Scenario: You have subscribed to the PPTP VPN service when purchasing the broadband service from your ISP. Goal: Access the VPN resources of your ISP more safely. Solution: You can configure the PPTP/L2TP client function to reach the goal. Assume that: The IP address of the PPTP server is 113.88.112.220.

  • Page 113: Iptv

    9.9.3 IPTV IPTV is the technology integrating internet, multimedia, telecommunication and many other technologies to provide interactive services, including digital TV, for family users by internet broadband lines. You can set the multicast and STB functions here.  Multicast: If you want to watch multicast videos from the WAN side of the router on your computer, you can enable the multicast function of the router.
  • Page 114 Parameter Description Specifies the VLAN ID of your IPTV service. If your ISP does not provide any VLAN ID information when the IPTV service is available, ⚫ VLAN keep Default. If you have obtained the VLAN ID from your ISP when the IPTV service is available, ⚫...
  • Page 115 Click OK. Wait until the router is restarted. Step 2 Configure the set-top box. Use the IPTV user name and password to dial up on the set-top box. ---End After completing the configuration, you can watch IPTV programs on your TV.
  • Page 116 Watch multicast videos through the router Scenario: You have the address of multicast videos. Goal: You can watch multicast videos. Solution: You can configure the multicast function to reach the goal. Router Configuration procedure: Step 1 Log in to the web Step 2 Choose More >...

  • Page 117: Wan Parameters

    9.9.4 WAN parameters When the Ethernet cable is intact and connected to the WAN port properly, but No Ethernet cable is connected to the WAN port is still shown on the Internet Settings page, you can try to change the Speed to 10 Mbps full duplex or 10 Mbps half duplex to solve the problem. Otherwise, keep the default settings.

  • Page 118: Other Advanced Settings

    Other advanced settings 9.10.1 App remote management The router can be managed remotely using the Tenda WiFi app. The app remote management function is disabled by default. You can enable this function as required. To access the configuration page, log in to the web UI of the router, and choose More >...
  • Page 119 If you blacklist a wired client, the client will fail to access the network, but it can still connect to ⚫ the router. If you blacklist a wireless device, the client will be kicked offline and cannot connect to the router ⚫...
  • Page 120 Only prohibit specified clients from accessing the internet Scenario: As an important test is coming, you want to prohibit your kid's phone from accessing the internet. Goal: Only prohibit your kid's phone from accessing the internet. Solution: You can configure the MAC address filter function to reach the goal. Assume that: Client MAC address...

  • Page 121: Firewall

    Step 5 Set Device Name. Enter MAC Address of the client, which is 8C:EC:4B:B3:04:92 in this example. Step 6 Click OK. The blacklisted client is displayed under Blacklist Device. Step 7 Click Save. The following message is displayed, indicating that the settings are saved successfully. ---End After the configuration is completed, only your kid's phone is prohibited from accessing the internet through the router.
  • Page 122 To access the configuration page, log in to the web UI of the router, and choose More > Advanced > Firewall. The following table describes the parameters displayed on this page. Parameter description Parameter Description Used to enable or disable the ICMP flood attack defense. The ICMP flood attack means that, to implement attacks on the target host, the ICMP Flood Attack attacker sends a large number of ICMP Echo messages to the target host, which...

  • Page 123: Dmz Host

    9.10.4 DMZ host Overview A DMZ host on a LAN is free from restrictions in communicating with the internet. It is useful for getting better and smoother experiences in video conferences and online games. You can also set the host of a server within the LAN as a DMZ host when in need of accessing the server from the internet.
  • Page 124 The following table describes the parameters displayed on this page. Parameter description Parameter Description DMZ Host Used to enable or disable the DMZ host function. DMZ Host IP Address Specifies the IP address of the host that is to be set as the DMZ host. An example of enabling internet users to access LAN resources Scenario: You have set up an FTP server within your LAN.
  • Page 125 Router Configuration procedure: Step 1 Log in to the web Step 2 Set the server host as the DMZ host. Choose More > Advanced > DMZ Host. Enable DMZ Host. Enter the IP address of the host, which is 192.168.0.136 in this example. Click Save.
  • Page 126 Click Set Device Name for the server host, which is FTP server in this example. Enter the MAC Address of the host of the server, which is D4:61:DA:1B:CD:89 in this example. Enter the reserved IP Address for the server host, which is 192.168.0.136 in this example. Click OK.

  • Page 127: Remote Web Management

    Enter the user name and password to access the resources on the FTP server. If you want to access the server within a LAN using a domain name, refer to the solution DDNS. After the configuration, if internet users still cannot access the FTP server, close the firewall, antivirus software and security guards on the host of the FTP server and try again.
  • Page 128 The following table describes the information displayed on this page. Parameter description Parameter Description Remote Web Used to enable or disable the remote web management function of the router. Management Specifies the IP address of the host which can access the web UI of the router remotely.
  • Page 129 Scenario: You encounter a problem in configuring the router, and the router can access the internet. Goal: Ask the Tenda technical support to help you configure the router remotely. Solution: You can configure the remote web management function to reach the goal.

  • Page 130: Static Routing

    The following message is displayed, indicating that the settings are saved successfully. ---End When the configuration is complete, the Tenda technical support can access and manage the web UI of the router by visiting “http://202.105.106.55:8888” on the computer. 9.10.6 Static routing...
  • Page 131 The following table describes the parameters displayed on this page. Parameter description Parameter Description Specifies the IP address of the destination network. If Destination Network and Subnet Mask are both 0.0.0.0, this is the default route. Destination Network When no route of packets can be found under Routing Table, the router will forward the packets using the default route.
  • Page 132 An example of adding a static routing rule Scenario: You have a router and another two routers. Router1 is connected to the internet and its DHCP server is enabled. Router2 is connected to an intranet and its DHCP server is disabled. Goal: You can access both the internet and intranet at the same time.
  • Page 133 Step 3 Add a static routing rule on RX12 Pro. Choose More > Advanced > Static Routing. Click Enter the IP address of the destination network, which is 172.16.105.0 in this example. Enter the subnet mask of the destination network, which is 255.255.255.0 in this example.

  • Page 134: Ddns

    The new static routing rule is displayed under Routing Table. ---End After completing the configuration, you can access both the internet and intranet through RX12 Pro at the same time. 9.10.7 DDNS Overview DDNS normally interworks with the port mapping, DMZ host and remote web management, so that internet users can be free from the influence of dynamic WAN IP address and access the internal server or the router’s web UI with a fixed domain name.
  • Page 135 The following table describes the parameters displayed on this page. Parameter description Parameter Description DDNS Used to enable or disable the DDNS function. Specifies the DDNS service provider. User Name Specify the user name and password registered on a DDNS service provider's website for logging in to the DDNS service.
  • Page 136 Router Configuration procedure: Step 1 Log in to the web Step 2 Configure the DDNS function. Choose More > Advanced > DDNS. Enable DDNS. Select a service provider for ISP, which is oray.com in this example. Enter the user name and password, which are JohnDoe and JohnDoe123456 in this example.
  • Page 137 Wait until Connected is displayed after Connection Status, which indicates that the configuration is successful. Step 3 Configure the port mapping function by following the steps in Port mapping. ---End When completing the configuration, users from the internet can access the FTP server by visiting “Intranet service application layer protocol name://Domain name”.

  • Page 138: Upnp

    After the configuration, if internet users still cannot access the FTP server, try the following methods: Ensure that the LAN port number configured in the port mapping function is the same as the ⚫ service port number set on the server. Close the firewall, antivirus software and security guards on the host of the FTP server and try ⚫...

  • Page 139: Port Mapping

    Parameter Description Internal Port Specifies the host port which needs to be mapped. Protocol Specifies the mapping protocol. 9.10.9 Port mapping Overview With this function, you can map an external port to an internal port, so that applications using the internal port (such as a web server) are accessible from the internet.
  • Page 140 An example of configuring port mapping Scenario: You want to share some large files with your friends who are not on your LAN. However, it is not convenient to transfer such large files across the network. Goal: Set up your own PC as an FTP server and let your friends access these files. Solution: You can configure the port mapping function to reach the goal.

  • Page 141: System Settings

    Now your friends can access your files by visiting ftp:// 172.16.200.72 using their computers with internet access. 9.11 System settings 9.11.1 Login password To ensure network security, a login password is recommended. A login password consisting of more types of characters, such as uppercase and lowercase letters, brings higher security. To access the configuration page, log in to the web UI and choose More >...

  • Page 142: System Time

    9.11.2 System time You can change the time settings on this page. The time-based functions require an accurate system time. The system time of the router can be synchronized with the internet or local time. By default, it is synchronized with the internet. To access the configuration page, log in to the web UI of the router, and choose More >...

  • Page 143: Firmware Upgrade

    Parameter Description Specifies the sync mode of the system time. Sync with internet time: Indicates that the system time is synced with the internet ⚫ Sync Mode time. Time Zone must be set when this option is selected. Sync with Local Time: Indicates that the system time is automatically synced with the ⚫...
  • Page 144 If auto-detection does not start, you can click Detect New Version to check for new versions. One-click upgrade To perform one-click upgrade on all nodes: Step 1 Log in to the web Step 2 Choose More > System Settings > Firmware Upgrade. Step 3 Click One-click Upgrade.

  • Page 145: Online Upgrade

    The upgrade automatically starts on all nodes. Wait until the upgrade completes. Then, access the Firmware Upgrade page again and check whether the upgrade is successful based on Current Firmware Version Online upgrade To perform online upgrade on a single node: Step 1 Log in to the web Step 2...
  • Page 146 Local upgrade To prevent the router from being damaged: Ensure that the firmware is applicable to the router. ⚫ It is recommended to upgrade the firmware by connecting a LAN port to a computer and ⚫ performing the upgrade on the web UI. When you are upgrading the firmware, do not power off the router.

  • Page 147: Backup & Restore

    9.11.4 Backup & restore In this module, you can back up the current configuration of the router to your computer. You are recommended to back up the configuration after the settings of the router are significantly changed, or the router works in a good condition. If you forget your Wi-Fi password or fail to fix network connection problems with other solutions, you can reset the router to factory settings on this page.
  • Page 148 A file named RouterCfm.cfg will be downloaded to your local host. ---End Restore the previous configuration of the router To restore the previous configuration of the router: Step 1 Log in to the web Step 2 Choose More > System Settings > Backup & Restore. Step 3 Click Restore.
  • Page 149 Reset a node Resetting clears all configurations and restores the router to factory settings. Please operate with caution. To reset a node: Step 1 Log in to the web Step 2 Choose More > System Settings > Backup & Restore. Step 3 Click Reset in the line of the node to be reset.

  • Page 150: Auto System Maintenance

    9.11.5 Auto system maintenance Auto system maintenance enables you to restart the router regularly. It helps improve the stability and service life of the router. To access the configuration page, log in to the web UI of the router, and choose More > System Settings >...
  • Page 151 If necessary, you can also export the system logs to your computer by clicking Export to Local. Rebooting the router will clear all previous system logs.

  • Page 152: Faq

    10.1 Failed to access the web UI Use the following method to troubleshoot the fault, and then try again.  If you are using a wireless device, such as a smartphone: Ensure that it is connected to the Wi-Fi network of the router. −...

  • Page 153: Failed To Find Or Connect My Wireless Network

    10.3 Failed to find or connect my wireless network Use the following method to troubleshoot the fault.  If you cannot find any wireless network: Check that the wireless function is enabled when you are using a laptop with a −...

  • Page 154: Appendixes

    Appendixes Appendixes Factory settings Parameter Default value IP address 192.168.0.1 Login Password No login password by default IP address 192.168.0.1 parameters Subnet mask 255.255.255.0 DHCP server Enabled Start IP address 192.168.0.100 DHCP server End IP address 192.168.0.254 Preferred DNS server 192.168.0.1 Operating mode Router mode...
  • Page 155 Appendixes Parameter Default value Remote web management Disabled DDNS Disabled UPnP Enabled Time sync mode Sync with internet time Disabled Enabled Auto system maintenance Default reboot time: 02:00...

  • Page 156: Acronyms And Abbreviations

    Appendixes Acronyms and Abbreviations Acronym or Full Spelling Abbreviation Advanced Encryption Standard Access point DDNS Dynamic Domain Name System DHCP Dynamic Host Configuration Protocol DHCPv6 Dynamic Host Configuration Protocol for IPv6 Demilitarized zone Domain Name System Digital subscriber line Daylight Saving Time File Transfer Protocol ICMP Internet Control Message Protocol...
  • Page 157 Appendixes Acronym or Full Spelling Abbreviation Router Advertisement SSID Service Set Identifier Set-top box Transmission Control Protocol User Datagram Protocol User interface UPnP Universal Plug and Play Uniform Resource Locator Universal Serial Bus VLAN Virtual local area network Virtual private network Wide area network WISP Wireless Internet Service Provider...

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