BenQ PV Series User Manual
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BenQ PV Series User Manual

BenQ PV Series User Manual

Videovue video creator monitor
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VideoVue Video Creator Monitor | PV Series

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  • Page 1 LCD Monitor User Manual VideoVue Video Creator Monitor | PV Series...

  • Page 2: Copyright

    Copyright Copyright © 2025 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

  • Page 3: Product Support

    BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

  • Page 4: Advanced Software

    Apart from the built-in technologies and features available on this product, you are provided with more software applications to enhance and extend the product functionality. Download the software and its user guide as instructed from the BenQ website. • Display Pilot 2 Display Pilot 2 is a software utility that allows for quick accurate tuning of the display with the ability to easily save and use monitor configurations that are best suited for you.

  • Page 5: Q&A Index

    Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions How to assemble your monitor hardware Connect the PC video cable. Adjusting the monitor height How to adjust the monitor viewing angle Viewing angle adjustment How to wall mount the monitor? Mounting the monitor on your wall/monitor arm...
  • Page 6 Customizing your Hotkey Puck G3 How to use the OSD menu? 5-way controller and basic menu operations Navigating the main menu Hotkey Puck G3 and its basic operations How to use the provided controller (Hotkey Puck Gen3)? Hotkey Puck G3 and its effective range Working with the Dial Quick Menu Setting up Hotkey Puck G3 for more than one monitor (IR Channel Setting)

  • Page 7: Safety Precautions

    • An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm must be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed.

  • Page 8: Installation

    • This monitor is designed mainly for personal use. If you want to use the monitor in a public place or a harsh environment, contact your nearest BenQ service center for assistance. • To avoid possible electric shock, do not dissemble or repair the monitor.

  • Page 9: Safety Notice For Remote Control (Applicable If A Remote Control Is Provided)

    Caution • The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes. • Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

  • Page 10: Care And Cleaning

    • For replacement of power cord, connection cables, remote control or power adapter, please contact BenQ customer service. • Contact your place of purchase or visit the local website from Support.BenQ.com for more support.
  • Page 11 • The model number or production number on the product has been altered, deleted, removed or made illegible. • Repairs, modifications, or alterations have been made by unauthorized service organizations or persons. • Damage caused by improper storage of the monitor (including but not limited to force majeure, direct exposure to sunlight, water, or fire).

  • Page 12: Cleaning The Lcd Screen

    Cleaning the LCD screen Please follow these safety instructions for best performance, and long life for your monitor. As your monitor panel comes with a special anti-glare coating, use and clean the monitor carefully. • Stains on the monitor screen could be obvious. Be cautious when you use or clean the monitor and avoid getting oil or dust on the screen.

  • Page 13: Using A Screen Cleaner

    6. Use a clean part of the cloth to wipe dry the screen completely.If it is still not clean, continue with another clean part of the cloth to avoid spreading the grease around. Repeat this step until the screen is clean. 7.

  • Page 14: Table Of Contents

    Table of Contents Copyright ........................2 Product support ......................3 Firmware upgrade ........................3 Advanced software ........................4 Q&A index ........................5 Safety precautions .......................7 Power safety ..........................7 Installation ..........................8 Operation ............................ 8 Safety notice for remote control (applicable if a remote control is provided) ....... 9 Battery safety notice (applicable if a remote control is provided) ..........
  • Page 15 Enabling HDR function ......................39 Choosing an audio mode ......................40 Working with a Mac series product..................40 Working with two color settings on the same image (DualView) ......... 40 Displaying two sources at the same time (PIP/PBP) ............41 Navigating the main menu ..................

  • Page 16: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. LCD monitor Monitor stand Monitor base Cable holder User documents • Quick start guide •...
  • Page 17 Calibration report • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately. •...

  • Page 18: Getting To Know Your Monitor

    Getting to know your monitor Front view 1. Speakers 2. IR receiver (for Hotkey Puck G3) 3. Function key 4. 5-way controller 5. Power indicator / power button Back view 6. Headphone jack 7. HDMI port x 3 8. USB-C™ port (downstream; connecting to USB devices, with 1.5A power supply) 9.

  • Page 19: Connections

    Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page - 25. USB peripherals Headphone PC / Notebook...
  • Page 20 Power delivery of USB-C™ ports on your monitor With the power delivery function, your monitor helps supply power to the connected USB-C™ devices. Available power varies by port. Make sure the devices are connected to the appropriate ports to be activated properly with sufficient power. USB-C™...

  • Page 21: Installing The Batteries To Hotkey Puck G3

    Installing the batteries to Hotkey Puck G3 Applicable for models with Hotkey Puck G3. 1. Turn the battery cover counterclockwise to remove the battery cover. 2. Insert the provided two AAA Zinc-Carbon batteries onto the battery holder properly. 3. Put the battery cover back. Make sure the arrows inside the cover and on the Hotkey Puck G3 are aligned.

  • Page 22: How To Assemble Your Monitor Hardware

    How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model.
  • Page 23 Attach the monitor stand to the monitor base as illustrated. Tighten the thumbscrew on the bottom of the monitor base as illustrated. Open the foam wrap that protects the monitor. Orient and align the stand arm with the monitor ( ), push them together until they click and lock into place (...
  • Page 24 Take the monitor out of the box by holding the stand arm. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. As the product is heavy, you may need assistance from another person to balance and ensure safety.
  • Page 25 4. Connect the USB devices. 1. Connect the USB cable between the PC and the monitor (via the upstream USB-C™ port at the back). This upstream USB port transmits data between the PC and the USB devices con- nected to the monitor. 2.
  • Page 26 7. Connect to power. Connect the power cord to the monitor and a power outlet. Picture may differ from product supplied for your region. 8. Organize the cables. Route the cables via the cable holder. 9. Turn on the power. Turn on the monitor by pressing the power button on the monitor( Turn on the computer too.

  • Page 27: How To Detach The Stand

    How to detach the stand 1. Power off the monitor. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. 2. Prepare the monitor and area. Lay the screen face down on a clean and well-padded surface.
  • Page 28 4. Remove the monitor base. Release the screw on the bottom of the monitor base and detach the monitor base as illustrated.

  • Page 29: Adjusting The Monitor Height

    Adjusting the monitor height To adjust the monitor height, hold both the left and right sides of the monitor to lower the monitor or lift it up to the desired height. • Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries.

  • Page 30: Viewing Angle Adjustment

    4. Rotate the monitor 90 degrees clockwise as illustrated. To avoid the edge of the LCD display hitting the monitor base surface while it is being rotated, do tilt and extend the monitor to the highest position before you start to rotate the display.

  • Page 31: Mounting The Monitor On Your Wall/Monitor Arm

    Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

  • Page 32: How To Adjust Your Monitor

    How to adjust your monitor The control panel All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. Name Description Function key • By default, the key is the hot key for color mode. •...

  • Page 33: 5-Way Controller And Basic Menu Operations

    5-way controller and basic menu operations The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Up (rear) Right Left...

  • Page 34: Customizing The Function Key

    Customizing the function key 1. Press the 5-way controller to bring up the main menu. 2. Go to Custom Key > Monitor Function Key. 3. On the sub menu, select a category. 4. Select the items for quick access by this key. Hotkey Puck G3 and its effective range Applicable for models with Hotkey Puck G3.
  • Page 35 Hotkey Puck G3 is designed to simplify OSD navigation, providing quick access to menu functions and settings. Hotkey Puck G3 is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Use it with the bundled monitors only.
  • Page 36 Button Action Description Dial key (When the monitor is turned off) Long press for 3 Turn on the monitor. seconds (When no menu is displayed) Turn right or left Adjust Brightness by default. Long press for 3 Bring up the setup menu for customization. seconds Customizing your Hotkey Puck G3 on page Press...

  • Page 37: Working With The Dial Quick Menu

    Working with the Dial Quick Menu Applicable for models with Hotkey Puck G3. The Dial Quick Menu is a quick access to frequently used settings such as brightness, volume, audio mode, and contrast. 1. When no menu is displayed, press the Dial key to bring up the Dial Quick Menu. Main menu Frequently used settings...

  • Page 38: Adjusting Display Mode

    Channel 2 Channel 3 To manage color settings of more than one monitor efficiently, try Palette Master Ultimate. Visit www.BenQ.com > Palette Master Ultimate for more information. Adjusting Display Mode To display images of aspect ratios other than your monitor aspect ratio and sizes other than your display size, you can adjust the display mode on the monitor.

  • Page 39: Choosing An Appropriate Color Mode

    ICC profile to ensure the computer works better with the monitor. Visit Support.BenQ.com to access the ICC Profile Installation Guide under your monitor model for instructions. Alternatively, enable the ICC Sync function from...

  • Page 40: Choosing An Audio Mode

    M-book, Display P3, or DCI-P3 mode (if available). See Color Mode on page 46 for details. • If your monitor supports certain BenQ software (as mentioned on Advanced software on page 4), check the software webpage from www.BenQ.com...

  • Page 41: Displaying Two Sources At The Same Time (Pip/Pbp)

    Displaying two sources at the same time (PIP/PBP) To display two input sources on the screen at the same time, you can go for Picture-in-Picture (PIP) or Picture-by-Picture (PBP) mode. HDMI-1 and HDMI-2 cannot be used for PIP/PBP connection at the same time. Video source selection in PIP mode For first time use, go to Display >...

  • Page 42: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press the 5-way controller to bring up the main menu. See 5-way controller and basic menu operations on page 33 for details.

  • Page 43: Display Menu

    Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 44 Item Function Range Sets the PIP mode. Pictures from two independent video sources are displayed on the screen at the same time. The audio input is from the main source if the PIP mode is activated. Not recommended when HDR function is enabled. HDMI-1 and HDMI-2 cannot be used for PIP/PBP connection at the same time.
  • Page 45 Item Function Range Display This feature is provided to allow aspect ratios other than Mode 16:9 to be displayed without geometric distortion. The options under Display Mode will be different depending on the input signal sources. Depending on your selection of Color Mode, different Display Mode option is pre-set.

  • Page 46: Color Menu

    Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 47 Item Function Range M-book Minimizes the visual differences between the monitor and the connected MacBook series product. For better color matching representation with High Dynamic Range (HDR) technology. Available only when the HDR content is detected. User 1 Applies a combination of picture settings defined by users.
  • Page 48 Item Function Range User The blend of the Red, Green and Blue primary • R (0~100) Define colors can be altered to change the color tint • G (0~100) of the image. Go to the succeeding R (red), G • B (0~100) (green), and B (blue) menus to change the settings.
  • Page 49 Item Function Range Saturation Adjusts the purity degree of colors. • R (0~100) • G (0~100) • B (0~100) • C (0~100) • M (0~100) • Y (0~100) Uniformity If activated, this function compensates the • ON variation in brightness across the display •...
  • Page 50 Settings Color Color Low Blue Backlight Color Mode Brightness Contrast Sharpness Gamma Saturation Uniformity Temp. Gamut Light Control M-book ∆ User 1 User 2...

  • Page 51: Audio Menu

    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 52 Item Function Range Game Enhances the sound positioning so you can identify the location or origin of detailed sounds, e.g., a flying bullet or an enemy’s footsteps. Custom Allows you to adjust the volume of different frequency bands and customize your own equalizer.

  • Page 53: Custom Key Menu

    Custom Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 54 Item Function Range (Applicable for models with Hotkey Puck G3.) Shortcut 1, Sets the function to be accessed by Shortcut key 1 / 2 / 3 • Color Mode 2, 3 on Hotkey Puck G3. See Hotkey Puck G3 and its basic •...

  • Page 55: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 56 Item Function Range OSD Settings Language Sets the OSD menu language. • English • Français The language options displayed on your OSD • Deutsch may differ from those shown on the right, • Italiano depending on the product supplied in your region.
  • Page 57 Item Function Range USB-C Sets the refresh rate of the input video via USB-C™ port. Configuration The USB transmission speed changes accordingly due to USB-C™ technology limitation. USB 3.2 Refresh rate: 3840 x 2160 @ 60Hz Gen 1 USB transmission speed: 480 Mbps USB 2.0 Refresh rate: 3840 x 2160 @ 30Hz USB transmission speed: 5 Gbps...
  • Page 58 Item Function Range Burn-in Screen burn-in or image retention may be found on the • YES Cleaner screen if a still image is displayed for an extended • NO period of time. Enable this function to help reduce the visible fixed lines or shades on the screen by showing several default patterns.

  • Page 59: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Download Resolution file from the website (see Product support on page...
  • Page 60 Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. •...

  • Page 61: Need More Help

    Setting up Hotkey Puck G3 for more than one monitor (IR Channel Setting) on page 37 for more information. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service.

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