Twin-Star International duraflame DFI-550-22 Manual
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Twin-Star International duraflame DFI-550-22 Manual

GETTING STARTED

  1. The serial number is located on the back of the stove, the serial number is necessary for product warranty registration and customer service.
    Back of the Stove
    GETTING STARTED
  2. Go to www.tsicustomerservice.com for product warranty registration. For registration use the MODEL NUMBER: DFI-550-22. If you are unable to complete registration save your proof of purchase for warranty purposes.

PRODUCT SPECIFICATIONS

VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WATTS (max.) 1500 Watts

INSTALLATION INSTRUCTIONS

Tools Required for Assembly

Leg Assembly

  1. Align the 2 mounting tabs into the bracket.
  2. Slide the legs outward to lock in place. When locked in position the screw hole from step 3 will be aligned.
  3. Fasten the legs to the base using the included screws, 1 per leg

CARE AND MAINTENANCE

  • Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
  • DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can be obtained at supermarkets or hardware stores.
  • Periodic cleaning/vacuuming of the filter is recommended.

  • Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
  • Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.

OPERATION INSTRUCTIONS

OPERATION INSTRUCTIONS
NOTE: Please operate the remote transmitter at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.

Function Icon Description
POWER The Power button supplies power to all of the functions of the stove and will illuminate the flame effect. This switch must be lit for any of the functions to work.
FLAME Use +or -to increase or decrease the flame brightness leavels.
HEATER Our stove consists of a infrared type heater. The HEATER button turns the heater ON and OFF. This button will be lit when the heater function is activated.
TEMPERATURE The Temperature control knob helps regulate the ambient temperature level. The further the knob is rotated clockwise, the higher the set point temperature. Turning the knob counter-clockwise will lower the set point temperature.

BULB REPLACEMENT

Tools Required for Assembly

  1. Unplug the stove. Remove the screws holding the stove back panel in place. Remove the back panel to access the light bulb.
    BULB REPLACEMENT - Step 1
  2. Pinch the spring clip to loosen the spindle, and gently turn and pull the rubber gromet out of the spinner motor shaft. Remove the spindle and set aside.
    BULB REPLACEMENT - Step 2
  3. Remove light bulb and replace. Reverse steps 2 and 1; Replace spindle and re-install stove back panel into position; be careful to not overtighten the screws.
    BULB REPLACEMENT - Step 3

TROUBLESHOOTING GUIDE

Problem Root Cause Corrective Action
  1. No power, buttons do not light up

  1. Power cord was not plugged into the outlet.
  1. Check that unit is plugged directly into a standard 120 volt outlet.
  1. Stove does not turn on manually

  1. No incoming power from the electrical wall socket or buttons.
  2. Improper operation.
  3. Defective button
  1. Check circuit breakers and move unit to another outlet.
  2. Manually press main power button from front of unit.
  3. Replace button
  1. Flames are not moving

  1. Defective spinner motor
  2. Spinner detached from the motor
  1. Replace spinner motor
  2. Remove the back panel and check to see if "spinner" is correctly mounted to the motor.
  1. Flames are not visible

  1. Burnt out light bulb
  1. Replace 40 watt candelabra bulb
  1. Flames are not bright

  1. Normal operation
  2. Defective dimmer button
  1. Turn brightness dimmer knob until desired brightness is achieved.
  2. Replace dimmer button
  1. Heater is not turning off

  1. Defective Thermostat Button
  1. Replace Thermostat Button
  1. Heater is not turning on

  1. Improper operation
  2. Defective button
  3. Defective heater blower motor
  1. Manually press main power button on front of unit.
  2. Replace button
  3. Replace heater blower motor.
  1. Not producing enough heat

  1. power strip/surge protector/ extension cord being used
  2. Location of unit
  1. Plug unit directly into the wall.
  2. Make sure unit is located on an interior wall.
  1. Unit blows cool or cold air

  1. Defective heater blower motor
  1. Replace heater blower motor
  1. Noise with heater on

  1. Dirty heater blower motor
  2. Defective heater blower motor
  1. Gently vacuum heater blower vents.
  2. Replace heater blower motor
  1. Noise with flames on and heater off

  1. Defective flame generator drive motor.
  2. Dented back panel
  3. Warped spinner shaft
  1. Replace flame generator drive motor.
  2. Refer to TSI customer service
  3. Refer to TSI customer service
  1. Power cord gets warm

  1. Normal operation
  1. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).
  1. Is it safe to place unit on carpet?
  1. Product Inquriy
  1. It is safe to place unit on carpet but make sure any flammable items are at least 3 feet away from front and sides of the unit.
  1. How many square feet will my unit warm up?
  1. Product Inquriy
  1. Provides supplemental heat up to 1000 square feet
  1. Heater doesn't work, but Power and Heater buttons are in the "ON" position and thermostat is set on the highest level.
  1. The thermal protector has tripped.
  1. Turn all buttons to the "OFF" position and unplug the unit from the wall outlet for 5 minutes. After 5 minutes, plug the unit back into wall outlet and operate as normal.

EXPLODED VIEW

Part Part Name Part Number
1 Thermostat Knob P05-S
2 Control panel Y15-S165-P85
3 Main PCBA Y15-S165-P15
4 Legs SL-550-BLK
5 Emberbed Y15-S45-P02
6 Flame Generator Drive Motor P10-Q-S
7 Remote control P129

Note, the scale and size of your parts may be different depending on your exact model
EXPLODED VIEW

BATTERY REPLACEMENT

NOTE: Do not mix old and new batteries.
Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.

  • Always purchase the correct size and grade of battery most suitable for the intended use.
  • Replace all batteries of a set at the same time.
  • Clean the battery contacts and also those of the device prior to battery installation.
  • Ensure the batteries are installed correctly with regard to polarity (+ and -).
  • Remove batteries from equipment which is not to be used for an extended period of time.
  • Remove used batteries promptly.


Do not ingest batteries.
Non-rechargeable batteries are not to be recharged.
Batteries are to be inserted with the correct polarity.
Exhausted batteries are to be removed from the product.

CUSTOMER SERVICE

www.tsicustomerservice.com
For Customer Service Call 1-800-318-9373
Questions? Our experts are standing by assist you at our help line, we can help you with assembly, and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/ 365 days per year.

Before contacting Customer Service please have this information available:

  • Serial Number
  • Model Number
  • Sales Receipt or Proof of Purchase

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:

  1. Read all instructions before using this appliance.
  2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the front of this appliance.

    In order to avoid overheating, do not cover the heater.

  3. Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
  4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
  5. Always unplug this appliance when not in use.
  6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner.
  7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
  8. Do not use outdoors.
  9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.
  10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and where it will not be tripped over.
  11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
  12. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.
  13. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening may become blocked.
  14. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored. This stove should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the area of it.
  15. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons.
  16. Connect to properly grounded outlets only, See Fig.1.This heater is for use on 120 volts. Do not use a 2 prong adapters. Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (power strip).

SAVE THESE INSTRUCTIONS

Documents / Resources

References

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