Five (5) Year Limited Warranty; Guarantee - Shark CarpetXpert HairPro Pet EX220 Series Owner's Manual

FIVE (5) YEAR LIMITED WARRANTY

When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your "legal rights"). You can enforce your legal rights against your retailer, including Shark if you bought
your Shark appliance from sharkclean.co.uk. However, at Shark we are so confident about the quality of our
products that we give the owner an additional, free parts and labour manufacturer's guarantee of up to 5 years.
A household appliance like a Shark floorcare appliance constitutes a sizeable investment. Your new machine
needs to work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
The manufacturer's guarantee does not affect your legal rights.
How long are new Shark machines guaranteed for?
Our manufacturer's guarantee lasts for one year from the date of purchase as standard, or for five years if you
register your purchase with us within 28 days. There is information on how to register below.
How do I register my Shark guarantee?
If you have purchased your Shark appliance directly from sharkclean.co.uk your guarantee is registered
automatically. If you bought it from anywhere else, you can register your guarantee online within 28 days
of purchase.
• To register online, please visit www.sharkclean.co.uk/register-guarantee or scan the QR code in your
instruction manual.
• Keep a note of the date you purchased the machine.
IMPORTANT:
• Keep your receipt if you bought your Shark floorcare appliance from anywhere except sharkclean.co.uk.
You will need it to claim under your guarantee.
• The free Shark guarantee only applies in the UK and is only valid from date of purchase.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee, you will get an extra four years of cover. We'll also have your details to hand
if we ever need to get in touch. If you further agree to receive communications from us, you can also receive tips
and advice on how to get the best out of your Shark floorcare appliance and hear the latest news about new
Shark technology and launches.
What is covered by the free Shark guarantee?
Repair or replacement (at Shark's option) of your Shark machine, including all parts and labour.
What is not covered by the free Shark guarantee?
• Normal wear and tear.
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation, or handling of
the Shark appliance which is not in accordance with the Shark Operating Manual supplied with your machine.
• Damage caused by use of the Shark appliance for anything other than normal domestic household purposes.
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions.
• Damage caused by use of parts and accessories which are not Shark Genuine Components
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453. For service hours please visit our website under
'Contact Us'. It's free to call, and you'll be put straight through to a Shark representative. You'll also find online
support at https://support.sharkclean.co.uk. The Shark representative will go through some troubleshooting
with you, and if we conclude that the item has failed, we will send you a replacement part or a returns label to
send the defective item back to us free of charge. When you have delivered the defective product to us, we will
send you a replacement.
Please remember that the item will need to be boxed when you return it to us, which can be any suitable box; it
does not have to be the original packaging.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark floorcare
appliance. You'll find a full range of Shark spares, replacement parts and accessories for all Shark machines
at www. sharkclean.co.uk. Please remember that damage caused by the use of non-Shark spares may not be
covered under your guarantee.
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