HP ProBook 4 G1a Maintenance And Service Manual
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HP ProBook 4 G1a Maintenance And Service Manual

HP ProBook 4 G1a Maintenance And Service Manual

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Maintenance and Service Guide
HP ProBook 4 G1a 14 inch Notebook AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP ProBook 4 G1a

  • Page 1 Maintenance and Service Guide HP ProBook 4 G1a 14 inch Notebook AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP End Not all features are available in all and used by HP Inc. under license. Intel User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 34 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 52 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Preventing electrostatic damage to equipment............................27 Personal grounding methods and equipment............................27 Grounding the work area......................................28 Recommended materials and equipment..............................28 Cleaning your computer........................................29 Enabling HP Easy Clean (select products only) ............................29 Removing dirt and debris from your computer............................29...
  • Page 6 7 Backing up, restoring, and recovering....................................71 Backing up information and creating recovery media.............................71 Using Windows tools for backing up...................................71 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................71 Restoring and recovering your system..................................71 Creating a system restore .......................................72...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................78 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........78 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).... 79 Downloading HP PC Hardware Diagnostics Windows........................79 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........79 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........
  • Page 8 Swollen notebook batteries .......................................95 Swollen battery is not a safety issue ................................95 Discontinue using a swollen battery ................................95 Replace a swollen battery......................................95 Minimize battery swelling........................................95 HP Adaptive Battery Optimizer (consumer notebooks)........................96 HP Battery Health Manager (commercial notebooks)........................96 14 Recycling................................................97 Index....................................................98 viii...

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP ProBook 4 G1a 14 inch Notebook AI PC Processors AMD® processors AMD Ryzen™ 7 250 AMD Ryzen 5 230 AMD Ryzen 5 220...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description ● 32 GB (16 × 2) 32 GB (16 × 2) (for use in the People's Republic of China [PRC]) ● 24 GB (12 × 2) ● ● 24 GB (12 × 2) (PRC) ●...
  • Page 11 Battery (long life, polymer, fast charge [50% in 30 minutes]) 3 cell, 56 Whr 3 cell, 48 Whr HP power adapters (USB Type-C) (select products only) 100 W, slim, straight 65 W, standard, nPFC, straight 65 W, standard, nPFC, straight, halogen free (HF) Power cord (select products only) C5, 1.0 m (3.3 ft) conventional...
  • Page 12 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise available with a Volume Licensing Agreement)

  • Page 13: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 14 Table 2-2 Left-side components and their descriptions Component Description HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. USB 5 Gbps powered port Connects and supplies power to a USB device, provides high- speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or...

  • Page 15: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Table 2-3 Display components and their descriptions Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide area networks (WWANs) and low-power wide area networks (LPWAN).

  • Page 17: Keyboard Area

    ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 19: Power Key And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
  • Page 20 Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Power key and fingerprint reader and their descriptions Component Description Power key ● When the computer is off, press the key briefly to turn on the computer.

  • Page 21: Special Keys

    Table 2-6 Power key and fingerprint reader and their descriptions (continued) Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ■ Swipe down across the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 22: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power key ● When the computer is off, press the key briefly to turn on the computer. ● When the computer is on, press the key briefly to initiate Sleep. ●...

  • Page 23: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Chapter 2 Components...
  • Page 25 Table 2-12 Service label components (continued) Component Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 26: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard P41109-xx1 NOTE:...

  • Page 28: Display Assembly Subcomponents

    N19618-001 MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-001 MediaTek MT7925 Wi-Fi 7 Bluetooth 5.4 AIM-T WW WLAN N64646-001 WWAN module (not illustrated) HP 4G CAT16 P08117-001 (13) Memory modules (DDR5, PC-5600) 16 GB, nM N77399-001 16 GB, NMIC...
  • Page 29 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an FHD camera N96935-001 For use in models with an IR camera N96936-001 Camera module (includes cable, sponge, and panel and bezel adhesives) FHD camera P35428-001 5 MP + IR camera...

  • Page 30: Miscellaneous Parts

    65 W, nPFC, USB-C, 1.8 m (6.0 ft) L67440-001 USB-C-to-VGA adapter 831751-001 USB-C-to-RJ-45 adapter M95985-001 USB-C to USB-A Hub 916838-001 HDMI-to-VGA adapter 701943-001 USB BT700 USB-C adapter N46131-001 HP Universal USB-C Multiport Hub M96882-001 Multiport USB-C Travel Hub N60372-001 Chapter 3 Illustrated parts catalog...
  • Page 31 HP 320K Wired Keyboard P24877-001 Nano lock 918431-001 External optical drive 747080-001 HP Thunderbolt 4 100 W G6 Dock (with cable) P34015-001 Bottom case for use with G6 docking station P34055-001 Top cover for use with G6 docking station P34054-001...
  • Page 32 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Fan for use with G6 docking station P34059-001 Screw Kit for use with G6 docking station P34017-001 Power adapter, duckhead Japan L33157-001 Power cord (C13, premium, 1.0 m [3.3 ft]) Thailand bundle M85413-001 Power cord (C5, conventional, 1.0 m [3.3 ft], HF)

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 34: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 35: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 36: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 37: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 38: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 39: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 40 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 41 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 43 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover: Close the computer and rest it upside down on a flat work surface with the front toward you. Loosen the five captive Phillips screws that secure the bottom cover to the computer. Insert a nonmarking, nonconductive tool (1) into the seam in the top middle of the computer, and then release the bottom cover (2) from the computer.
  • Page 44 ● Remove the service tag label from the inside of the old bottom cover and place it on the outside of the new bottom cover. Be sure to keep these labels with the computer, as the label is required for any future repairs. Service tag and Feature Byte labels NOTE: Label appearance might vary.

  • Page 45: Battery

    Battery The battery removal procedure differs depending on whether you are removing and replacing the existing battery or installing a new battery. To install a new battery, you must use a revive kit. ● To remove and replace the existing battery, see Removing and reinstalling the same battery on page ●...

  • Page 46: Installing A New Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 47 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 48 Disconnect the battery cable from the system board. The connector location might vary. Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery.
  • Page 49 Press down on the indentations on the tray (3) to adhere it to the battery. Rotate to unlock the latches (1) that secure the battery to the computer. Number of latches and latch locations might vary. Lift the top of the tray (2) to remove the battery from the computer. Installing a new battery...
  • Page 50 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.

  • Page 51: Memory Modules

    Lift the containment tray (2) off the battery. Connect the battery cable to the system board. The connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Memory modules To remove the memory modules, use this procedure and illustration.
  • Page 52 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 37).

  • Page 53: Solid-State Drive (M.2 2280)

    To install a memory module, reverse the removal procedures. Solid-state drive (M.2 2280) To remove the M.2 2280 SSD, use this procedure and illustration. Table 5-4 SSD descriptions and part numbers Description Spare part number 1 TB N77394-001 512 GB N77392-001 256 GB N77391-001...

  • Page 54: Second Solid-State Drive (M.2 2230) (Select Products Only)

    When installing an SSD, be sure a thermal pad is installed on the bottom of the drive bracket as shown in the following illustration. To install the M.2 2280 SSD, reverse the removal procedures. NOTE: SSDs are designed with a notch to prevent incorrect insertion. Second solid-state drive (M.2 2230) (select products only) To remove the second SSD, use this procedure and illustration.
  • Page 55 ● WWAN module Table 5-5 SSD description and part number Description Spare part number 256 GB N77397-001 Before removing the second SSD, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34).

  • Page 56: Wlan Module

    Use screw hole (1) to secure an M.2 2230 SSD. If a spacer is not installed, place a spacer onto the screw hole. Insert the SSD into the socket, and then install a Phillips M2.0 × 2.5 screw. NOTE: SSDs are designed with a notch to prevent incorrect insertion. WLAN module To remove the WLAN module, use this procedure and illustration.
  • Page 57 Table 5-6 WLAN module descriptions and part numbers Description Spare part number Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN N19618-001 MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-001 MediaTek MT7925 Wi-Fi 7 Bluetooth 5.4 AIM-T WW WLAN N64646-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 58: Wwan Module

    Table 5-7 WWAN module description and part number Description Spare part number HP 4G CAT1 P08117-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 59 Disconnect the antenna cables (2) from the terminals on the module. The number of antenna cables can vary. Remove the Phillips M2.0 × 3.0 screw (3) that secures the module. The module tilts up. Remove the module (4) by pulling it away from the slot at an angle. NOTE: Antenna cable colors might vary.

  • Page 60: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 61: Fingerprint Reader Board

    Lift up the battery enough to remove the tape, and then remove the cable from the clips and tape (3) between the speakers. Remove the speakers (4). NOTE: When removing the speakers, make note of the location of the rubber isolators (5) in the screw holes.

  • Page 62: Fan

    Remove the two Phillips M2.0 × 2.5 screws (2) that secure the fingerprint reader bracket to the computer, and then remove the bracket (3). Remove the fingerprint reader board (4) from the computer. To install the fingerprint reader board, reverse this procedure. To remove the fan, use this procedure and illustration.

  • Page 63: I/O Board

    Remove the fan (3) from the computer. To install the fan, reverse this procedure. I/O board To remove the I/O board, use this procedure and illustration. Table 6-4 I/O board descriptions and part numbers Description Spare part number I/O board for use in models with WLAN, no WWAN P39185-001 I/O board for use in models with WLAN and WWAN P39186-001...

  • Page 64: Touchpad

    Remove the four Phillips M2.0 × 4.0 screws (3) that secure the board to the computer, and then remove the network jack door (4) from the board. Lift the front of the board (5) up, and then pull the board (6) into the computer to remove it. To install the I/O board, reverse this procedure.

  • Page 65: Heat Sink

    Remove the touchpad (6) from the computer. To install the touchpad, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-6 Heat sink descriptions and part numbers Description Spare part number Heat sink (28 W models) N96444-001 Heat sink (15 W models) N96443-001...

  • Page 66: System Board

    Remove the heat sink (2) from the computer. Thoroughly clean the thermal grease from the surfaces of the heat sink and the system board components each time the heat sink is removed. Install gray thermal grease on the heat sink. To install the heat sink, reverse this procedure.
  • Page 67 Table 6-7 System board descriptions and part numbers (continued) Description Spare part number AMD Ryzen 5 220 processor P35081-602 AMD Ryzen 5 220 processor, models with WWAN P35081-603 AMD Ryzen 3 210 processor P35081-601 Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34).
  • Page 68 ● I/O board cable (reverse ZIF) from I/O board (11) Remove the three Phillips M2.0 × 1.8 screws (1). Remove the three Phillips M2.0 × 4.0 screws (2) from the plastic I/O bracket. Remove the bracket (3) from the right edge of the board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 69: Display Assembly

    Lift the side of the system board (1) upward, and then pull the system board (2) away from the connectors on the side of the computer to remove it. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts.
  • Page 70 Remove the display cable and WLAN antenna cables from the metal clip (6) at the bottom of the hinge. Remove the six Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Open the display (1) to approximately 170°. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 71 Separate the display assembly (2) from the computer. To remove the bezel: Insert a tool from the outside of the bezel to release the top (1) and the left and right sides (2). Insert a tool (3) into the hinge cover seam at the bottom of the bezel, and then separate the hinge cover from the display panel.
  • Page 72 The display panel is secured to the display enclosure with tape that is installed under the sides of the panel. To remove the panel from all four corners, use tweezers (1) to pull the end of the tape out from behind the panel. Use tweezers or your fingers to pull the tape (2) out from behind the display panel.
  • Page 73 Lift the tape (1) and the locking arm (2) from the connector on the display panel, and then disconnect the cable (3) from the panel. When installing a display panel, use the following illustration to determine tape installation locations on the inside of the display rear cover. To remove an IR camera module: Display assembly...
  • Page 74 Disconnect the cable from the ZIF connector (1) on the module. Starting on the left side of the module, use a tool (2) to release the module, and then remove the module (3). The IR camera module is available as spare part number P35429-001. IR cameras use different black protective tape depending on the panel.
  • Page 75 To remove the hinges from the display enclosure: NOTE: You do not have to remove the display panel to remove the hinges. Remove the three Phillips M2.0 × 2.0 screws (1) from each hinge. Remove the cables (2) from the left hinge. Remove the cables (3) from the right hinge.
  • Page 76 Disconnect the cable from the ZIF connector (1) on the camera module. Peel the cable (2) off the inside of the display rear cover. Remove the cable from the clips (3) along the bottom near the left hinge. The display panel/camera cable is available as spare part number P38441-001. To remove the display panel/camera cable on models with an FHD camera: With the camera module removed, peel the cable (1) off the inside of the display rear cover.

  • Page 77: Top Cover With Keyboard

    Peel the antennas (6) off the display rear cover. The wireless antennas and cables, including both WLAN and WWAN antennas, are available as spare part number N96452-001. To reassemble and replace the display assembly, reverse these procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer.
  • Page 78 Table 6-9 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number French Canada -DB1 Norway -091 Turkey-F -541 Germany -041...

  • Page 79: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 80: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 81: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 82: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 83: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 84: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 85: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 86: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 87: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 88: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 89: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 90: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 91: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 92: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 93: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2240 × 1400 (2.2K) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 300 nits 400 nits Viewing angle UWVA Backlight WLED...
  • Page 94 Table 10-3 SSD specifications (continued) 256 GB* 256 GB 512 GB* 512 GB TLC* 1 TB/2 TB* OPAL2* Total logical sectors 500, 1 18, 1 92 1,000,215,216 1,000,215,216 1,000,215,216 1 TB: 2,000,409,264 2 TB: 4,000,797,360 Operating temperature 0°C to 70°C 0°C to 70°C 0°C to 70°C 0°C to 70°C...

  • Page 95: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 96 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 97: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 98: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.
  • Page 99 The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed and timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the memory module is installed in a computer.

  • Page 100: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 101 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...
  • Page 102 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 103: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 104: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 105: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 106: Index

    22 removal 34 illustrated 22 spare part number 22 spare part number 20, 34 spare part number 22 HP PC Hardware Diagnostics UEFI buttons display components 7 downloading 81 power 12, 14 display panel failure ID code 80...
  • Page 107 USB SuperSpeed 5, 6 Recovery Download Tool 71 Bluetooth 15 USB Type-C power connector creating using Windows regulatory 15 and port with HP Sleep and tools 71 serial number 15 Charge 6 regulatory information service 15 power button, identifying 12, 14...
  • Page 108 SIM card 5 USB powered port, identifying 5, solid-state drive illustrated 20 USB Type-C power connector and product description 2 port with HP Sleep and Charge, spare part number 20 identifying 6 specifications 85 solid-state drive, M.2 2230 removal and replacement 46 vent, identifying 15 solid-state drive, M.2 2280...

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