HP ProBook 4 G1q Maintenance And Service Manual
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HP ProBook 4 G1q Maintenance And Service Manual

HP ProBook 4 G1q Maintenance And Service Manual

14 inch notebook next gen ai pc
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Maintenance and Service Guide
HP ProBook 4 G1q 14 inch Notebook Next
Gen AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP ProBook 4 G1q

  • Page 1 Maintenance and Service Guide HP ProBook 4 G1q 14 inch Notebook Next Gen AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP to be bound by the terms of the HP End Not all features are available in all Inc. under license. Intel and Thunderbolt User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 31 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 41 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Preventing electrostatic damage to equipment............................24 Personal grounding methods and equipment............................24 Grounding the work area......................................25 Recommended materials and equipment..............................25 Cleaning your computer........................................26 Enabling HP Easy Clean (select products only) ............................26 Removing dirt and debris from your computer............................26...
  • Page 6 7 Backing up, restoring, and recovering....................................57 Backing up information and creating recovery media............................57 Using Windows tools for backing up..................................57 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................57 Restoring and recovering your system..................................57 Creating a system restore ......................................58...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................64 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........64 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....65 Downloading HP PC Hardware Diagnostics Windows........................65 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........65 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........65...
  • Page 8 Swollen notebook batteries ........................................81 Swollen battery is not a safety issue ................................81 Discontinue using a swollen battery .................................81 Replace a swollen battery......................................81 Minimize battery swelling........................................81 HP Adaptive Battery Optimizer (consumer notebooks)........................82 HP Battery Health Manager (commercial notebooks)........................82 14 Recycling................................................83 Index....................................................84 viii...

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP ProBook 4 G1q 14 inch Notebook Next Gen AI PC Processors Qualcomm® Snapdragon® X processor X1-26-100 Graphics Qualcomm Adreno™ GPU Supports HDMI 2. 1...
  • Page 10 USB4 Type-C® ports (2, left side), support: - 40 Gbps signaling rate - DisplayPort™ 1.4 - Power delivery - Data transfer Keyboard/pointing HP standard notebook keyboard devices Durakey, backlit, spill-resistant Durakey, not backlit, spill-resistant Pointing device Clickpad Microsoft Precision Touchpad default gestures support...
  • Page 11 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise available with a Volume Licensing Agreement)

  • Page 12: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 13 Table 2-2 Left-side components and their descriptions Component Description HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in sleep mode.

  • Page 14: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Keyboard Area

    For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 16: Touchpad Settings

    Touchpad settings You learn how to adjust the touchpad settings and components here. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.

  • Page 17: Lights

    Lights Use the illustration and table to identify the lights on the computer. Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy screen light On: Privacy screen is on.

  • Page 18: Power Key And Fingerprint Reader

    Power key and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app.

  • Page 19: Special Keys

    Table 2-6 Power key and fingerprint reader and their descriptions Component Description Power key ● When the computer is off, press the key briefly to turn on the computer. When the computer is on, press the key briefly to initiate ●...

  • Page 20: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys . Windows key Opens the Start menu.

  • Page 21: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 22 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ●...

  • Page 23: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 24: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover with keyboard...
  • Page 25 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Bezel P40466-001 Camera module P46149-001 Display panel 400 nits P45936-001 300 nits P45935-001 Hinges N96454-001 Antenna N96452-001 Display cable P40467-001 Display assembly subcomponents...

  • Page 26: Miscellaneous Parts

    Bracket Kit (includes solid-state drive shield, memory module shields [WLAN and WWAN models], P33245-001 memory cover, USB bracket, fingerprint reader bracket, and SIM tray) Antennas N96452-001 Poly Voyager 4320 UC Headset N57159-001 HP Universal USB-C multiport hub M96882-001 Multiport USB-C Travel hub N60372-001 USB-C-to-RJ-45 adapter M95985-001 USB-C-to-HDMI 2.0 adapter...
  • Page 27 Poly BT700 Bluetooth USB adapter N46131-001 USB-C (male)-to-USB-C (male) adapter L65253-001 I/O WLAN with cable P35570-001 USB board with WLAN (for use with HP USB-C Dock G6) P34056-001 Power button (for use with HP USB-C Dock G6) P34106-001 Nano lock 918431-001...
  • Page 28 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C5, 1.0 m [3.3 ft]) Argentina L19357-001 Australia L19358-001 Brazil L19359-001 Denmark L19360-001 Denmark (halogen free) M79264-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) M79266-001...
  • Page 29 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number North America L19367-002 The People's Republic of China L19368-002 South Africa L19369-002 Switzerland L19370-002 Thailand L19371-002 Taiwan L19372-002 The United Kingdom L19373-002 Power cord (C13, 1.0 m [3.3 ft]) Thailand + ADP, bundle M85413-001 Power adapter, duckhead...

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 31: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 32: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 33: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 34: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 35: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 36: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 37 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 38 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 40: Battery

    Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover: Loosen the five captive Phillips screws that secure the bottom cover to the computer. Use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer.

  • Page 41: Removing And Reinstalling The Same Battery

    For additional battery information, see the Regulatory, Safety, and Environmental Notices . To access this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...

  • Page 42: Installing A New Battery

    This procedure requires removing the battery or disconnecting the battery cable. Use care to avoid bending, twisting, or puncturing the battery regardless of its condition. Failure to follow this replacement guide or to use HP recommended tools might damage the system and/or cause a safety hazard.
  • Page 43 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 44 Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 45 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.
  • Page 46 Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the computer. Adhesive secures the battery to the tray. Rotate to lock the latches (1) to secure the battery. Number of latches and latch locations might vary.

  • Page 47: Solid-State Drive

    Connect the battery cable to the system board. The connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Solid-state drive To remove the solid-state drive (SSD), use this procedure and illustration. Table 5-3 SSD descriptions and part numbers Description...
  • Page 48 Pull the drive (3) away from the socket to remove it. To install the SSD, reverse the removal procedures. NOTE: SSDs are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 49: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 50: Heat Sink

    Remove the speakers (3) from the computer. To install the speakers, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-2 Heat sink description and part number Description Spare part number Heat sink P35574-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see...

  • Page 51: Fan

    Remove the heat sink (3) from the computer. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 52: Rj-45 Door

    Table 6-3 Fan description and part number Description Spare part number N96441-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 31).

  • Page 53: Usb Board

    Remove the bottom cover (see Bottom cover on page 31). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 33). Remove the RJ-45 door: Remove the three Phillips M2.0 × 4.0 screws (1) from the RJ-45 door bracket. Remove the RJ-45 door (2) from the computer.

  • Page 54: Fingerprint Reader

    Remove the USB board (3) from the computer. To install the USB board, reverse this procedure. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 6-6 Fingerprint reader description and part number Description Spare part number Fingerprint reader N96242-001 Before removing the fingerprint reader, follow these steps:...

  • Page 55: I/O Frame

    Remove the fingerprint reader board (4) from the computer. To install the fingerprint reader, reverse this procedure. I/O frame To remove the I/O frame, use this procedure and illustration. NOTE: The I/O frame is included in the Plastic/Rubber Kit as spare part number P35573-001. Before removing the I/O frame, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 56: Wlan Module

    Remove the I/O frame (2). To install the I/O frame, reverse this procedure. WLAN module To remove the WLAN module, use this procedure and illustration. Table 6-7 WLAN module descriptions and part numbers Description Spare part number Qualcomm FastConnect 7800 Wi-Fi 7 Bluetooth 5.4 WW WLAN P13806-005 Qualcomm FastConnect 6900 Wi-Fi 6E Bluetooth 5.3 WW WLAN P13807-005...

  • Page 57: Touchpad

    Remove the WLAN module (4) from the computer. NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 58: System Board

    Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 31). Remove the battery (see Removing and reinstalling the same battery on page 33).
  • Page 59 Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 31). Remove the battery (see Removing and reinstalling the same battery on page 33). When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: ●...

  • Page 60: Display Assembly

    Remove the nine Phillips M2.0 × 5.0 screws that secure the system board to the computer. Tilt the system board (1) up, and then pull it (2) up and away from the computer to remove it. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
  • Page 61 Remove the bottom cover (see Bottom cover on page 31). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 33). Remove the display assembly: Remove the six Phillips M2.5 × 5.0 screws (1) that secure the display assembly to the computer. Rotate the display (2) upward to open the hinges.
  • Page 62 To remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1).
  • Page 63 ■ Disconnect the cable from the reverse ZIF connector (1) on the module, and then lift up evenly across the module (2) to peel the module up from the display back cover. The camera module is available as spare part number P46149-001. To remove the hinges from the display enclosure: Remove the three Phillips broadhead M2.0 ×...

  • Page 64: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part numbers for the top cover with keyboards. The second table provides the country codes. Table 6-10 Top cover with keyboard description and part number Description...

  • Page 65: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 66: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 67: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 68: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 69: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 70: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 71: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 72: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 73: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 74: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 75: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 76: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 77: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 78: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 79: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 300 nits 400 nits Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 80 *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Chapter 10 Specifications...

  • Page 81: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 82 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 83: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 84: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 85: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 86: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 87 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI...
  • Page 88 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 89: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 90: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 91: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 92: Index

    16 left touchpad 8 illustrated 16 spare part number 16 right touchpad 8 product description 1 HP PC Hardware Diagnostics UEFI spare part number 16 downloading 67 failure ID code 66 camera 7 HP Hotkey Support identifying 7...
  • Page 93 1 HP Recovery media privacy screen 9 graphics 1 recovery 58 RJ-45 (network) 4 hard drive 1 HP Sure Recover 59 low blue light mode 6 keyboard 2 HP Sure Start 73 memory module 1 microphone 1 operating system 3...
  • Page 94 RJ-45 (network) lights, system restore 58 WLAN label 13 identifying 4 system restore point, creating 57 WLAN module RJ-45 door removal 48 removal 44 spare part numbers 48 spare part numbers 44 workstation guidelines 22 Top cover with keyboard spare part numbers 56 top cover/keyboard Screw Kit, spare part number 18 illustrated 16...

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