HP ProBook 445 G9 Maintenance And Service Manual
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HP ProBook 445 G9 Maintenance And Service Manual

14 inch notebook pc
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP ProBook 445 G9

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP End User License Not all features are available in all editions or HP Inc. under license. Intel, Thunderbolt, and Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...
  • Page 5 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 6 Important notice about Customer Self-Repair parts...

  • Page 7: Table Of Contents

    Button, speakers, and fingerprint reader ..................12 Special keys ............................14 Bottom ................................. 15 Rear ..................................16 Labels ................................... 16 HP Tamper Lock ..............................17 3 Illustrated parts catalog ..........................19 Computer major components ..........................19 Display assembly subcomponents ........................21 Cable Kit ................................23 Miscellaneous parts .............................
  • Page 8 Grounding the work area ........................33 Recommended materials and equipment ..................33 Cleaning your computer ............................34 Enabling HP Easy Clean (select products only) ................. 34 Removing dirt and debris from your computer ................34 Cleaning your computer with a disinfectant ..................35 Caring for wood veneer (select products only) .................
  • Page 9 Backing up information and creating recovery media ..................74 Using Windows tools for backing up ....................74 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..74 Restoring and recovering your system ....................... 74 Creating a system restore .........................
  • Page 10 Starting HP PC Hardware Diagnostics UEFI ..................80 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........80 Downloading the latest HP PC Hardware Diagnostics UEFI version ......80 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................

  • Page 11: Product Description

    400 nits, sRGB 100, eDP 1.3 + PSR, low power, HD camera 1000 nits, 72% CG, eDP 1.3 + PSR, SVG3, HP Sure View privacy screen 35.6 cm (14.0 in), full high definition (HD) (1366 × 768), narrow bezel, SVA, antiglare, bent, eDP 1.2...
  • Page 12 Supports gigabit data rate Compatible with Miracast® devices Two WLAN antennas Supports HP Connection Optimizer (with data analytics) Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching) Wireless Wide Area Network (WWAN) (select products only) Intel XMM 7560 R + LTE-Advanced Pro WWAN (Cat 16)
  • Page 13 Firmware PTP Microsoft® precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cell, 51 Whr, HP Long Life 3 cell, 42 Whr, HP Long Life HP fast charge technology Long life Smart AC adapters 65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) 65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) (LA MERCO)
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Nano security cable slot HP Tamper Lock (select products only) Operating system Windows® 10 Enterprise 64 Windows 10 Enterprise 64 LTSC 2109 Windows 11 Enterprise 64 Windows 11 Home 64...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Pro 64 Value Chinese Market FreeDOS 3.0 Restore media Windows 10 Professional 64 bit OS DVD Windows 10 Professional 64 bit OS USB Serviceability End user replaceable parts AC adapter...

  • Page 16: Components

    Environmental Notices. To access this guide: Select the Search icon (select products only) in the ▲ taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. USB SuperSpeed 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off.

  • Page 18: Left

    Table 2-1 Right-side components and their descriptions (continued) Component Description Blinking amber: The battery has reached a low battery ● level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. Off: The battery is not charging. ●...

  • Page 19: Low Blue Light Mode (Select Products Only)

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 20: Keyboard Area

    Display components and their descriptions (continued) Component Description To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲ Documentation. Keyboard area Keyboards can vary by language.

  • Page 21: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 22: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.
  • Page 23 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon (select products only) in the taskbar, type Sign-in options in the search box, and then follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader.

  • Page 24: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Speakers Produce sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. Swipe down across the fingerprint reader. ▲ IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 25: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ● briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button ●...

  • Page 26: Rear

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Chapter 2 Components...

  • Page 27: Hp Tamper Lock

    HP Tamper Lock HP Tamper Lock offers an extra level of business protection by notifying you when you computer has been tampered with or the bottom cover has been removed.
  • Page 28 IMPORTANT: Be sure to disable tamper detection before sending the computer in for repair. For more information about HP Tamper Lock, see www.hp.com. Chapter 2 Components...

  • Page 29: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 30 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...

  • Page 31: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (12) Solid-state drive (M2. 2230) NOTE: The solid-state drive support kit is available as spare part number N00354-001. 256 GB, PCIe, value, 2230 M11042-001 128 GB, PCIe, value, 2230 M11040-001 (13) Solid-state drive (M2.
  • Page 32 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an FHD display without a camera M21386-001 For use in models with an FHD display and HD camera M21387-001 For use in models with an FHD display and HD + IR camera M21388-001 For use in models with a privacy display N01281-001...

  • Page 33: Cable Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number HD camera N00111-001 IR camera N00112-001 Display panel (includes cover and bezel adhesive) NOTE: Display panel tape is available as spare part number N00350-001. FHD, privacy N00079-001 FHD, 400 nits N00081-001...

  • Page 34: Miscellaneous Parts

    L72056-001 USB-C-to-USB-A hub 916838-001 WLAN protective tape N02047-001 Screw Kit (for use with HP TB Dock 120W G2) L15820-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement) N01285-001...
  • Page 35 M88058-001 Cable kit for use with Thunderbolt 280 W G4 dock M88059-001 HP Dock audio module L15811-001 HP Prelude Pro 15.6 top load case M03618-001 HP Prelude Pro 15.6 backpack M03617-001 Power cord (C13, premium, 1.0 m [3.3 ft]) Argentina...
  • Page 36 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Australia L19358-001 Brazil L19359-001 Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 India L19363-001 Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 People's Republic of China L19368-001...
  • Page 37 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002 Power cord (C5, 1.8 m [6.0 ft]) Argentina 401300-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) 401300-001 Israel 398063-001...
  • Page 38 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Europe 854703-001 Duckhead power cord (C5NS) South Korea L50818-001 North America L50818-002 65 W USB-C AC adapter + 1.8 m (6.0 ft) power cord Argentina L43180-001 Australia L43180-002 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L43180-005...
  • Page 39 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Taiwan L43182-015 United Kingdom L43182-016 Miscellaneous parts...

  • Page 40: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 41: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Event Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 43: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 44: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 45: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 46: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations...
  • Page 47 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.

  • Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as xx screws when you service Customer Self-Repair parts.

  • Page 49: Using A Sim Card (Select Products Only)

    Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer (2). Remove the bottom cover from the computer (3). To replace the bottom cover, reverse the removal procedures.

  • Page 50: Inserting A Sim Card In An External Slot

    Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase. Inserting a SIM card in an external slot To insert a SIM card in an external slot, follow these steps.
  • Page 51 Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Disconnect the battery cable from the system board (see Battery on page 48). If you are replacing a memory module, remove the existing memory module: Pull the protective shielding up from the top and toward you to access the memory modules.

  • Page 52: Wlan Module

    Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Qualcomm WCN6900 Wi-Fi 6E Bluetooth 5.2 WLAN M85448-001 Realtek 8852BE Wi-Fi 6 Bluetooth 5.2 WLAN M91238-001...

  • Page 53: Wwan Module

    Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: The #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.
  • Page 54 Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7560 R + LTE-Advanced Pro WWAN (Cat 16) M52040-001 NOTE: WWAN protective tape is available as spare part number N00350-001. IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 55 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: When you look at the antenna terminals from the top of the module, the white WWAN antenna cable connects to the terminal to the left of the black WWAN antenna cables. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.

  • Page 56: Solid-State Drive

    Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Both M.2 2280 and M2.2230 drives are available. Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number Primary solid-state drives (M.2 2280) 1 TB, PCIe, TLC, 2280 M16560-001 512 GB, PCIe, value, 2280 L85364-001...
  • Page 57 Pull the drive away from the socket to remove it (2). Primary M.2 2280 solid-state drive Secondary M.2 2230 solid-state drive To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Component replacement procedures...

  • Page 58: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter.
  • Page 59 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 60: Rtc Battery

    RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-2 RTC battery description and part number Description Spare part number RTC battery M34737-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).

  • Page 61: Touchpad

    Table 6-3 I/O board description and part number (continued) Description Spare part number I/O board cables (included in Cable Kit) N01282-001 RJ-45 (network) jack door M21396-001 Before removing the I/O board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).

  • Page 62: Fan

    Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Remove the battery (see Battery on page 48). Remove the touchpad: Disconnect the system board cable from the ZIF connector on the touchpad (1).

  • Page 63: Fingerprint Reader Board

    Remove display cable from the clips on the fan (1). Remove the three Phillips 2.0 × 4.0 screws (2) that secure the fan to the computer. Disconnect the fan cable from the system board (3). Remove the fan from the computer (4). Reverse this procedure to install the fan assembly.

  • Page 64: Heat Sink

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-7 Heat sink descriptions and part numbers Description Spare part number Heat sink M47406-001 Before removing the heat sink, follow these steps:...

  • Page 65: System Board

    Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 66 Table 6-8 System board descriptions and part numbers Description Spare part number System board (includes integrated processor) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system AMD Ryzen 7 5825U processor N01927-xx1 AMD Ryzen 5 5625U processor N01925-xx1 AMD Ryzen 5 5625U processor, WWAN models N01926-xx1...
  • Page 67 Keyboard cable (reverse ZIF) (9) ● Fingerprint reader cable (ZIF) (select products only) (10) ● Important: Do not disconnect the RTC battery cable (11) ● Antenna cables from the WWAN module (select products only) (12) ● Remove the port bracket (1), by removing the three Phillips M2.5 × 4.0 screws (2) that secure the bracket to the system board, and then removing the bracket (3).

  • Page 68: Speaker

    Speaker To remove the speaker, use this procedure and illustration. Table 6-9 Speaker description and part number Description Spare part number Speaker M21400-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).

  • Page 69: Display Assembly

    Table 6-10 Power connector cable description and part number Description Spare part number Power connector cable M21725-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38).
  • Page 70 Remove the display assembly: Disconnect the display cable (1), and then remove the cable from the clips around the fan (2). Disconnect the antenna cables from the WLAN module (3). (Select models only) Disconnect the antenna cables from the WWAN module (4), and then remove the cables from the clips (5).
  • Page 71 The display bezel is available as the following spare part numbers: M21386-001: Models with an FHD display without a camera M21387-001: Models with an FHD display with an HD camera M21388-001: Models with an FHD display with an HD + IR camera N07448-001: Models with an HD display without a camera N07449-001: Models with an HD display with an HD camera N07450-001: Models with an HD display with an HD + IR camera...
  • Page 72 Rotate the display panel over and place it next to the display enclosure (3). Display panels are available as the following spare part numbers: N00079-001: FHD, privacy panel N00081-001: FHD, 400 nit panel N00082-001: FHD, 250 nit panel N00080-001: FHD, 250 nit panel, touch screen N00083-001: HD, 250 nit panel Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 73 Lift the tape from the connector on the display panel (1), and then disconnect the cable from the panel (2). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the panel.
  • Page 74 Align the top left of the panel with the top left of the display rear cover (5), and then place the panel onto the cover (6). The double-sided adhesive strips are available as spare part number N00350-001. Replace the bezel by pressing along the bottom, sides, and then top of the bezel to snap it into place.
  • Page 75 Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table. Leave the computer upright on the table for 10 minutes to be sure that the panel sits correctly in the display.
  • Page 76 If you need to remove the hinges from the display enclosure: Remove the trim pieces (1). Remove the two Phillips M2.5 × 2.5 screws (2) from each hinge. Remove the Phillips M2.5 × 4.0 screw (3) from each hinge. Remove the hinges from the display (4). The hinges and associated parts are available in the Hinge Kit as spare part number N12500-001.
  • Page 77 If you need to remove the ambient light sensor board, disconnect the cable from the ZIF connector on the sensor (1), and then use a tool (2) to release the board from the display (3). The ambient light sensor is available as spare part number N00883-001. The ambient light sensor cable is available in the display cable kit as spare part number N01283-001.
  • Page 78 If you need to remove the WLAN antennas and cables, remove the cables from the plastic clips at the bottom-right and the clips on the inside of the display rear cover (1), and then peel the antennas off the cover (2). The WLAN antennas and cables are available as spare part number N00108-001. If you need to remove the WWAN antennas and cables, remove the cables (1) from the inside of the display rear cover (2), and then peel the antennas off the cover (3).

  • Page 79: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 6-11 Top cover with keyboard descriptions and part numbers Description...

  • Page 80: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 81: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 82: Installing A Bios Update

    Select the Search icon (select products only) from the taskbar, type support, and then select the HP Support Assistant app. – or – Select the question mark icon (select products only) in the taskbar. Select Updates, and then select Check for updates and messages.

  • Page 83: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 84: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the ▲...

  • Page 85: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 86: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 87: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 88: Accessing Hp Pc Hardware Diagnostics Windows From Hp Support Assistant

    Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button, and then select All apps (select products only).

  • Page 89: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 90: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 91: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 92 To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings. Make your customization selections. Select Main, and then Save Changes and Exit to save your settings.

  • Page 93: 10 Specifications

    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 94: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1080 1366 × 768 Surface treatment Antiglare Brightness 250 nits (45% CG panels) 400 nits (sRGB, 72% CG panels) 1000 nits (privacy panels) Viewing angle UWVA Backlight Display panel interface...
  • Page 95 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications...

  • Page 96: 11 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 97 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 98: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 99 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 100: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 101: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 102: 12 Power Cord Set Requirements

    12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 103 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 104: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 105: Index

    HP Recovery media display identifying 8 recovery 75 specifications 83 HP Sure Recover 76 display assembly HP Sure Start 86, 91 backup, creating 74 subcomponents 21 HP Tamper Lock 17 backups 74 display components 8, 9 BIOS determining version 71...
  • Page 106 Sure Start memory regulatory label 16 using 73 nonvolatile 86 wireless certification labels 16 system board volatile 86 Remote HP PC Hardware Diagnostics removal 55 memory modules UEFI settings spare part numbers 55 removal 40 customizing 81 system memory, removing personal...

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