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400Z Owner's Manual & Troubleshooting
Z TROUBLESHOOTING & OPERATION NOTES:
Low Batteries & bad battery connections are the #1 cause of scale malfunction and
inaccuracy! We test all of our scale returns from consumers. Fully 60% of consumer returns are battery
related problems. This sounds silly but it's true! A scale will perform slowly, or read inaccurately when it has
low batteries. Please replace the batteries often (and only use good quality batteries). We include good
quality batteries with all of our scales but batteries can run low in storage. If your scale simply won't turn
on while on Battery power, this is often caused by loose battery connections. Battery prongs (terminals) are
made of metal. They must be making good contact with your batteries in order for the scale to power on.
You can use a paperclip to slightly bend the battery prongs to make them have a better connection. Also
some poorly designed batteries have recessed or partially obstructed battery terminals. This may cause
your prongs to be touching the plastic housing of the battery instead of the metal battery terminal.
1) If the Display ever becomes locked showing "Out2", please recalibrate the scale as outlined in the
manual
2) If the Display ever becomes locked on LLLL or EEEE, this indicates that the scale was shocked, dropped
or otherwise damaged and the delicate weighing sensors have been damaged. You can try recalibrating the
scale (If the sensor has not been hurt too badly it will work again after recalibration). Otherwise you will
have to follow the warranty instructions that came with your scale.
3) If the display becomes locked on 8888, this often indicates low batteries. However sometimes it also may
indicate a serious zero mark error. This means when you turn the scale on, it can't determine what zero is
(a slight zero mark error will cause situation #1 above) Thus, if new batteries do not fix this error the scale
will have to be sent to us for replacement under our Lifetime/30 year warranty program.
4) If the display shows UNST, this means the scale is not stable. Please try operating the scale on a more
stable surface and be sure nothing is on the tray or stuck under the tray when you turn it on. If this
situation persists, it may be an indication of fatal load cell damage. Try calibrating the scale - if this does
not work please follow the warranty instructions.
Although the Z is designed to be extremely durable, It's important that you never overload or drop/shock
the scale. Scales are delicate instruments and unlike Cellular phones, scales have delicate sensors that
determine how much an item weighs. If you drop or shock your scale, these sensors "feel" the shock and
are sometimes destroyed. This happens with all digital scales. We design our scales to be as resistant to
shock or drops as possible, however there is no way for us to protect 100% against load cell or sensor
damage. A well-treated scale will provide years of reliable and accurate weighing. However an abused scale
will only work until it's sensors are damaged.
PLEASE READ COMPLETE INSTRUCTIONS BEFORE USE
Thank you for purchasing The Z. With normal care and proper treatment it will provide years of reliable
service. Please read all operating instructions carefully.
.KEEP THE FOLLOWING POINTS IN MIND:
* If the display becomes locked on Out2 please recalibrate the scale.
* Avoid lengthy exposure to extreme heat or cold, your scale works best when operated at normal room
temperature. Always allow the unit to acclimate to a normal room temperature for at least one
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