Dell 14 Plus 2-in-1 DB04255 Owner's Manual

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Dell 14 Plus 2-in-1

DB04255

Owner's Manual

Regulatory Model: P198G

Regulatory Type: P198G002

April 2025

Rev. A00

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Summary of Contents for Dell 14 Plus 2-in-1 DB04255

Page 1 Dell 14 Plus 2-in-1 DB04255 Owner's Manual Regulatory Model: P198G Regulatory Type: P198G002 April 2025 Rev. A00...
Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
Page 3 Locate the Service Tag or Express Service Code label of your computer............9 Modes....................................11 Battery-charge status light............................. 14 Chapter 2: Set up your Dell 14 Plus 2-in-1 DB04255..............15 Chapter 3: Specifications of Dell 14 Plus 2-in-1 DB04255............. 17 Dimensions and weight..............................17 Processor.....................................
Page 4 After working inside your computer........................33 BitLocker..................................... 33 Recommended tools................................. 33 Screw list.....................................33 Major components of Dell 14 Plus 2-in-1 DB04255....................34 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........37 Base cover...................................37 Removing the base cover............................37 Installing the base cover............................40 Battery....................................
Page 5 LCD Built-in Self-Test (LCD-BIST)........................102 System-diagnostic lights..............................102 Recovering the operating system..........................103 Real-Time Clock (RTC Reset)............................103 Backup media and recovery options........................... 104 Network power cycle..............................104 Drain flea power (perform hard reset)........................104 Chapter 10: Getting help and contacting Dell Technologies............106 Contents...
Page 6 Views of Dell 14 Plus 2-in-1 DB04255 Right Figure 1. Right view 1. USB 3.2 Gen 1 (5 Gbps) port Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps. 2. Headset (headphone and microphone combo) port Connect headphones or a headset (headphone and microphone combo).
Page 7 Register your fingerprint as password in Windows settings. 2. Touchpad Move your finger on the touchpad to move the mouse pointer. Tap with a finger to left-click and tap with two fingers to right-click. Views of Dell 14 Plus 2-in-1 DB04255...
Page 8 Enables you to video chat, capture photos, and record videos. 4. Camera-status light Turns on when the camera is in use. 5. Right microphone Provides digital sound input for audio recording and voice calls. Views of Dell 14 Plus 2-in-1 DB04255...
Page 9 The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. The Express Service Code is a numeric version of the Service Tag.
Page 10 Figure 6. Service Tag/Express Service Code location Views of Dell 14 Plus 2-in-1 DB04255...
Page 11 Modes The following modes are applicable for your 2-in-1 computers. Notebook Figure 7. Image: Notebook mode Views of Dell 14 Plus 2-in-1 DB04255...
Page 12 Tablet Figure 8. Image: Tablet mode Views of Dell 14 Plus 2-in-1 DB04255...
Page 13 Stand Figure 9. Image: Stand mode Views of Dell 14 Plus 2-in-1 DB04255...
Page 14 Tent Figure 10. Image: Tent mode Battery-charge status light The following table lists the battery-charge status light of your Dell 14 Plus 2-in-1 DB04255. Table 1. Battery charge and status light behavior Power source LED behavior System power state Battery charge level...
Page 15 ● If connected to the Internet, sign-in with an existing Microsoft account or create a new account. If not connected to the Internet, create an offline account. ● On the Support and Protection screen, enter your contact details. 3. Locate and use Dell apps from the Windows Start menu—Recommended. Set up your Dell 14 Plus 2-in-1 DB04255...
Page 16 Table 2. Locate Dell apps Resources Description Dell Optimizer is an application designed to enhance computer performance and productivity by optimizing settings for power, battery, display, collaboration touchpad, and presence detection. It also provides access to applications purchased with your new computer.
Page 17 Weight (minimum) 1.59 kg (3.51 lb) Weight (maximum) 1.62 kg (3.57 lb) Processor The following table lists the details of the processors that are supported in your Dell 14 Plus 2-in-1 DB04255. Table 4. Processor Description Option one Option two Processor type ●...
Page 18 Tera Operations Per Second (TOPS) is an AI performance metric that measures how many trillions of operations per second an AI processor can perform. Chipset The following table lists the details of the chipset that is supported by your Dell 14 Plus 2-in-1 DB04255. Table 5. Chipset Description...
Page 19 M.2 cards, search in the Knowledge Base Resource at Dell Support Site. Wireless module The following table lists the Wireless Local Area Network (WLAN) module that is supported on your Dell 14 Plus 2-in-1 DB04255. Table 9. Wireless module specifications Description Values Model number...
Page 20 Table 9. Wireless module specifications (continued) Description Values ● AES-CCMP ● TKIP Bluetooth wireless card Bluetooth 5.4 Audio The following table lists the audio specifications of your Dell 14 Plus 2-in-1 DB04255. Table 10. Audio specifications Description Values Audio controller Realtek ALC3204 Stereo conversion Supported...
Page 21 Keyboard The following table lists the keyboard specifications of your Dell 14 Plus 2-in-1 DB04255. Table 12. Keyboard specifications Description Values Keyboard type Backlit Copilot key keyboard with fingerprint reader Keyboard layout QWERTY Number of keys ● English International, English US, Canada (Bilingual MUI): 79 keys ●...
Page 22 Fn + P Privacy screen Fn + Copilot Open the application menu Fn + Space bar Open the emoji menu Fn + T Toggle ultraperformance mode Fn + Left arrow Home Fn + Right arrow Specifications of Dell 14 Plus 2-in-1 DB04255...
Page 23 For more information about the touchpad gestures available on Windows, see the Microsoft Knowledge Base article at Microsoft Support Site. Power adapter The following table lists the power adapter specifications of your Dell 14 Plus 2-in-1 DB04255. Table 17. Power-adapter specifications Description Values Type...
Page 24 Power adapter requirements of Dell 14 Plus 2-in-1 DB04255 NOTE: If you did not purchase the Dell-branded power adapter that is recommended for your computer, ensure that the power adapter you use meets the following requirements. The following table lists the power adapter requirements for your Dell 14 Plus 2-in-1 DB04255.
Page 25 Battery The following table lists the battery specifications of your Dell 14 Plus 2-in-1 DB04255. Table 19. Battery specifications Description Option One Battery type 4-cell, 64 Wh, Lithium Ion, ExpressCharge Battery voltage 15.20 VDC Battery weight (maximum) 0.26 kg (0.57 lb)
Page 26 63 Watts in order to achieve the maximum charging speed. This computer supports USB Power Delivery (PD) fast charging. Display The following table lists the display specifications of your Dell 14 Plus 2-in-1 DB04255. Table 20. Display specifications Description...
Page 27 Sensor resolution 500 dpi Sensor pixel size 108 mm x 88 mm GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Dell 14 Plus 2-in-1 DB04255. Table 22. GPU—Integrated Controller Memory size...
Page 28 ● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. Dell Optimizer Dell Optimizer is an AI-based software application that allows you to customize your computer settings for power and battery, and more. For Dell 14 Plus 2-in-1 DB04255 with Dell Optimizer, you can: ●...
Page 29 ● Access and secure your computer depending on your physical presence. ● Download and redeem the apps that are purchased with your computer. For more information about configuring and using these features, search for Dell Optimizer at the Dell Support Site.
Page 30 You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that are shipped with the product or at Dell Regulatory Compliance Home Page.
Page 31 Standby power Dell products with standby power must be unplugged before you open the back cover. Systems that are equipped with standby power are powered while turned off. The internal power enables the computer to be remotely turned on (Wake-on-LAN) and suspended into a sleep mode and has other advanced power management features.
Page 32 NOTE: It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while servicing the computer.
Page 33 Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Page 34 M2x3 reader USB Type-C bracket M2x4 Touchpad M1.6x1.5 M2x2.5 Display hinges M2.5x4 System board M2x1.8 Major components of Dell 14 Plus 2-in-1 DB04255 The following image shows the major components of Dell 14 Plus 2-in-1 DB04255. Working inside your computer...
Page 35 Figure 13. Major components of your computer 1. Base cover 2. USB Type-C bracket Working inside your computer...
Page 36 17. Power button with fingerprint reader NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options.
Page 37 Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
Page 38 Figure 14. Loosen the screws Removing and installing Customer Replaceable Units (CRUs)
Page 39 Figure 15. Removing the base cover Figure 16. Disconnect the battery cable Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. NOTE: Upon loosening the captive screws, the base cover opens up creating a gap between the base cover and the palm-rest assembly at the hinges.
Page 40 Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure. Figure 17.
Page 41 Figure 18. Installing the base cover Removing and installing Customer Replaceable Units (CRUs)
Page 42 Figure 19. Tighten the screws Steps 1. Connect the battery cable to the battery-cable connector (BATT) on the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.
Page 43 ● If the battery gets stuck inside your computer due to swelling, do not try to release it as, puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See Contact Support at Dell Support Site.
Page 44 Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Figure 21.
Page 45 Figure 22. Disconnecting the battery cable Steps 1. Open the latch and disconnect the battery cable from the connector on the battery. CAUTION: DO NOT pull the battery cable to disconnect it from the battery, it may damage the battery or the battery cable.
Page 46 Figure 23. Connecting the battery cable Steps 1. Connect the battery cable to the connector on the battery and close the latch. 2. Route the battery cable through the routing guides on the battery. Next steps 1. Install the battery. 2.
Page 47 Figure 24. Removing the solid-state drive Steps 1. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive assembly to the system board. 2. Slide and lift the M.2 2230 solid-state drive assembly off the system board. 3. Flip over the M.2 2230 solid-state drive assembly. 4.
Page 48 The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. Figure 25. Installing the solid-state drive Steps 1. Place and align the M.2 2230 solid-state drive on the M.2 2230 solid-state drive mounting bracket. 2.
Page 49 Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure. Figure 26.
Page 50 Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Figure 27.
Page 51 Table 27. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN Auxiliary Black ▲ (black triangle) 4. Align the wireless-card bracket on the wireless card and replace the screw (M2x3) that secures the wireless-card bracket to the wireless card.
Page 52 4. Lift the fan, along with the fan cable, off the palm-rest and keyboard assembly. Installing the system fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the fan and provides a visual representation of the installation procedure. Figure 29.
Page 53 To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that these procedures be performed by trained technical repair specialists. CAUTION: Your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies.
Page 54 Figure 30. Removing the heat sink Steps 1. In reverse sequential order (4>3>2>1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink CAUTION: The information in this section is intended for authorized service technicians only.
Page 55 Figure 31. Installing the heat sink Steps 1. Place the heat sink on the system board. 2. Align the screw holes on the heat sink with the screw holes on the system board. 3. In sequential order (1>2>3>4) tighten the four captive screws that secure the heat sink to the system board. Next steps 1.
Page 56 Figure 32. Removing the I/O-board Steps 1. Remove the two screws (M2.5x4) that secure the right display hinge to the palm-rest and keyboard assembly. 2. Pry open the right display hinge to an angle of 90 degrees. 3. Lift the latch and disconnect the power-button with fingerprint reader cable from the I/O-board. 4.
Page 57 Figure 33. Installing the I/O-board Steps 1. Place the I/O-board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O-board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures the I/O-board to the palm-rest and keyboard assembly. 4.
Page 58 Figure 34. Removing the I/O-board cable Steps 1. Lift the I/O-board cable-connector (BOT) latch and disconnect the I/O-board cable from the I/O-board. 2. Lift the I/O-board cable-connector (IOBD) latch and disconnect the I/O-board cable from the system board. 3. Lift the I/O-board cable off the palm-rest and keyboard assembly. Installing the I/O-board cable CAUTION: The information in this section is intended for authorized service technicians only.
Page 59 Figure 35. Installing the I/O-board cable Steps 1. Align and place the I/O-board cable on the palm-rest and keyboard assembly. 2. Connect the I/O-board cable to the I/O-board cable connector (BOT) on the I/O-board and close the latch. 3. Connect the I/O-board cable to the I/O-board cable connector (IOBD) on the system board and close the latch. Next steps 1.
Page 60 Figure 36. Removing the power button with fingerprint reader Steps 1. Remove the screw (M2x3) that secures the power button with fingerprint reader to the palm-rest and keyboard assembly. 2. Lift the mylar covering the fingerprint-reader cable. 3. Peel the fingerprint reader cable from the palm-rest and keyboard assembly. 4.
Page 61 Figure 37. Installing the power button with fingerprint reader Steps 1. Align and place the power button, along with the fingerprint-reader cable, into its slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button with the screw hole on the palm-rest and keyboard assembly. 3.
Page 62 Figure 38. Removing the USB Type-C bracket Steps 1. Remove the three screws (M2.5x4) that secure the left display hinge to the palm-rest and keyboard assembly. 2. Pry open the left display hinge to an angle of 90 degrees. 3. Remove the two screws (M2x4) that secure the USB Type-C bracket to the palm-rest and keyboard assembly. 4.
Page 63 Figure 39. Installing the USB Type-C bracket Steps 1. Place and align the screw holes on the USB Type-C bracket with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x4) that secure the USB Type-C bracket to the palm-rest and keyboard assembly. 3.
Page 64 Figure 40. Removing the touchpad Steps 1. Lift the latch and disconnect the touchpad cable from the touchpad-cable connector (TP) on the system board. 2. Lift the latch and disconnect the touchpad cable from the touchpad. 3. Lift the touchpad cable off the palm-rest and keyboard assembly. 4.
Page 65 About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Figure 41. Installing the touchpad Steps 1. Place the touchpad into its slot on the palm-rest and keyboard assembly. 2.
Page 66 Speakers Removing the speakers CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card.
Page 67 Steps 1. Lift the latch and disconnect the keyboard-backlight cable from the keyboard-backlight cable connector (KBBL) on the system board. 2. Lift the latch and disconnect the keyboard cable from the keyboard cable connector (KB) on the system board. 3. Lift the latch and disconnect the touchpad cable from the touchpad-cable connector (TP) on the system board. 4.
Page 68 Figure 43. Installing the speakers Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. NOTE: Ensure that the rubber grommets on the speakers are threaded through the alignment posts and the four rubber grommets are seated into the slot and installed on the speakers properly.
Page 69 Display assembly Removing the display assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Figure 44.
Page 70 Figure 45. Removing the display assembly Removing and installing Field Replaceable Units (FRUs)
Page 71 Figure 46. Display assembly Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Lift the latch and disconnect the display cable from the display-cable connector (LCD) on the system board. 3. Remove the two screws (M2.5x4) that secure the right display hinge to the palm-rest and keyboard assembly. 4.
Page 72 Figure 47. Display assembly Removing and installing Field Replaceable Units (FRUs)
Page 73 Figure 48. Installing the display assembly Figure 49. Connecting the display cable Steps 1. Place the display assembly on a clean and flat surface. Removing and installing Field Replaceable Units (FRUs)
Page 74 2. Place the palm-rest and keyboard assembly on the display assembly. 3. Align the screw holes on the right display hinge with the screw holes on the palm-rest and keyboard assembly. 4. Replace the two screws (M2.5x4) that secure the right display hinge to the palm-rest and keyboard assembly. 5.
Page 75 Figure 50. Connectors on the system board 1. Fan-cable connector (FAN) 2. Display-cable connector (LCD) 3. Keyboard-backlight cable connector (KBBL) 4. Battery-cable connector (BATT) 5. Keyboard-cable connector (KB) 6. Touchpad-cable connector (TP) 7. Speaker-cable connector (SPK) 8. Wireless-card connector (WLAN) 9.
Page 76 Figure 51. Removing the USB Type-C bracket and screws Figure 52. Disconnecting the cables from the system board Removing and installing Field Replaceable Units (FRUs)
Page 77 Figure 53. Removing the system board Steps 1. Remove the three screws (M2.5x4) that secure the left display hinge to the palm-rest and keyboard assembly. 2. Pry open the left display hinge to an angle of 90 degrees. 3. Remove the two screws (M2x4) that secure the USB Type-C bracket to the palm-rest and keyboard assembly. 4.
Page 78 Figure 54. System board pin Removing and installing Field Replaceable Units (FRUs)
Page 79 Figure 55. System board pin Installing the system board CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the connectors on your system board.
Page 80 Figure 56. Connectors on the system board 1. Fan-cable connector (FAN) 2. Display-cable connector (LCD) 3. Keyboard-backlight cable connector (KBBL) 4. Battery-cable connector (BATT) 5. Keyboard-cable connector (KB) 6. Touchpad-cable connector (TP) 7. Speaker-cable connector (SPK) 8. Wireless-card connector (WLAN) 9.
Page 81 Figure 57. Installing the system board Removing and installing Field Replaceable Units (FRUs)
Page 82 Figure 58. Connecting the cables to the system board Figure 59. Connecting the screws Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. NOTE: Place the system board carefully at an angle to clear the positioning pin so that it does not damage the system board-printed circuit board (PCB).
Page 83 Figure 60. System board pin Removing and installing Field Replaceable Units (FRUs)
Page 84 Figure 61. System board pin 2. Replace the two screws (M2x1.8) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the fan cable to the fan cable connector (FAN) on the system board and close the latch. 4.
Page 85 Palm-rest assembly Removing the palm-rest assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card.
Page 86 Figure 62. Removing the palm-rest assembly Steps After performing the steps in the pre-requisites, you are left with the palm-rest assembly. Installing the palm-rest assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the palm-rest assembly and provides a visual representation of the installation procedure.
Page 87 Figure 63. Installing the palm-rest assembly Steps Place the palm-rest assembly on a clean and flat surface. Next steps 1. Install the system board. NOTE: The system board can be installed with the heat sink attached. 2. Install the display assembly.
Page 88 ● Rest of the World: ○ Windows 11 Home, Copilot+PC ○ Windows 11 Pro, Copilot+PC Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...
Page 89 BIOS Setup CAUTION: Certain changes can make your computer work incorrectly. Before you change the settings in BIOS Setup, it is recommended that you note down the original settings for future reference. NOTE: Depending on the computer and the installed devices, the options that are listed in this section may or may not be displayed.
Page 90 NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The One Time Boot menu screen also displays the option to access BIOS Setup. BIOS Setup options NOTE: Depending on your computer and its installed devices, the items that are listed in this section may or may not be displayed.
Page 91 Table 30. BIOS Setup options—Advance menu (continued) Advance Description Function Key Behavior Allows the user to set the default key behavior of the function key. By default, the Multimedia Key option is selected. Keyboard Illumination Configures the operating mode of the keyboard illumination feature. By default, the Bright option is selected.
Page 92 Allows the user to set the automatic OS recovery threshold for the computer. Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. By default, the Auto OS Recovery Threshold is set to 2.
Page 93 Displays if the system password is clear or set. By default, the Absolute Status is deactivated. WINDOWS SMM SECURITY MITIGATIONS TABLE (WSMT) Enables or disables configuration of platform features on Dell Client Systems with WSMT-enabled BIOS. By default, the WINDOWS SMM SECURITY MITIGATIONS TABLE (WSMT) option is disabled.
Page 94 By default, the PPI Bypass for Enable Commands option is disabled. For additional security, Dell Technologies recommends keeping the PPI Bypass for Enable Commands option enabled. PPI Bypass for Disable Commands By default, the PPI Bypass for Disable Commands option is disabled.
Page 95 By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. TPM State Enables or disables the Trusted Platform Module (TPM). This is the normal operating state for the Trusted Platform Module (TPM) when you want to use its complete array of capabilities.
Page 96 Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command | Configure, but can only be disabled from BIOS setup. Secure Boot Enables or disables the computer to boot using only validated boot software.
Page 97 Updating the BIOS in Windows Steps 1. Go to Dell Support Site. 2. Go to Identify your product or search support. In the box, enter the product identifier, model, service request or describe what you are looking for, and then click Search.
Page 98 ● USB drive formatted to the FAT32 file system (the drive does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter must be connected to the computer ●...
Page 99 6. Press Y to save the changes and exit from System Setup. The computer restarts. Clearing system and setup passwords About this task To clear the system or setup passwords, contact Dell technical support as described at Contact Support. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.
Page 100 ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
Page 101 Dell Support Site. 4. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Built-in self-test (BIST) (Motherboard Built-In Self-Test) M-BIST M-BIST is the system board built-in self-test diagnostics tool that improves the diagnostics accuracy of system board Embedded Controller (EC) failures.
Page 102 LCD Built-in Self-Test (LCD-BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.
Page 103 It enables you to diagnose hardware issues, repair your computer, back up your files, and restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the primary operating system due to software or hardware failures.
Page 104 Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell provides multiple options for recovering the Windows operating system on your Dell computer. For more information, see...
Page 105 NOTE: For more information about performing a hard reset, go to Dell Support Site. On the menu bar at the top of the Support page, select Support > Support Library. In the Search field on the Support Library page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.
Page 106 Getting help and contacting Dell Technologies Self-help resources You can get information and help on Dell Technologies products and services using these self-help resources: Table 37. Self-help resources Self-help resources Resource location Information about Dell Technologies products and services Dell Site...

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