Download
Share
Print this page
Dell 16 Plus 2-in-1 DB06250 Owner's Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Laptop
  5. 16 Plus 2-in-1 DB06250
  6. Owner's manual
Dell 16 Plus 2-in-1 DB06250 Owner's Manual

Dell 16 Plus 2-in-1 DB06250 Owner's Manual

Hide thumbs

Advertisement

Quick Links

Download this manual
Dell 16 Plus 2-in-1
DB06250
Owner's Manual
Regulatory Model: P138F
Regulatory Type: P138F001
March 2025
Rev. A00

Advertisement

loading
Need help?

Need help?

Do you have a question about the 16 Plus 2-in-1 DB06250 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Dell 16 Plus 2-in-1 DB06250

Summary of Contents for Dell 16 Plus 2-in-1 DB06250

  • Page 1 Dell 16 Plus 2-in-1 DB06250 Owner's Manual Regulatory Model: P138F Regulatory Type: P138F001 March 2025 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2024-2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Locate the Service Tag or Express Service Code label of your computer............9 Modes....................................10 Battery-charge status light............................. 12 Chapter 2: Set up your Dell 16 Plus 2-in-1 DB06250..............13 Chapter 3: Specifications of Dell 16 Plus 2-in-1 DB06250............. 15 Dimensions and weight..............................15 Processor.....................................
  • Page 4 BitLocker..................................... 30 Recommended tools................................. 30 Screw list....................................31 Major components of Dell 16 Plus 2-in-1 DB06250....................32 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........35 Base cover..................................35 Removing the base cover............................35 Installing the base cover............................38 Battery....................................40 Rechargeable Li-ion battery precautions.......................40...
  • Page 5 LCD Built-in Self-Test (LCD-BIST).........................95 System-diagnostic lights..............................95 Recovering the operating system..........................96 Real-Time Clock (RTC Reset)............................97 Backup media and recovery options..........................97 Network power cycle............................... 97 Drain flea power (perform hard reset).........................97 Chapter 11: Getting help and contacting Dell Technologies............99 Contents...

  • Page 6: Chapter 1: Views Of Dell 16 Plus 2-In-1 Db06250

    Supports DisplayPort 2.1, Thunderbolt 4 and also enables you to connect to an external display using a display adapter. Provides a data transfer rate of up to 40 Gbps for Thunderbolt 4. NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, see Dell Docking Stations.

  • Page 7: Top

    NOTE: You can customize the power-button behavior in Windows. 2. Touchpad Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click. Views of Dell 16 Plus 2-in-1 DB06250...

  • Page 8: Front

    Enables you to video chat, capture photos, and record videos. 4. Camera-status light Turns on when the camera is in use. 5. Right microphone Provides digital sound input for audio recording and voice calls. Views of Dell 16 Plus 2-in-1 DB06250...

  • Page 9: Bottom

    The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. The Express Service Code is a numeric version of the Service Tag.

  • Page 10: Modes

    Figure 6. Service Tag/Express Service Code location Modes The following modes are applicable to your 2-in-1 computers. Notebook Figure 7. Notebook mode Views of Dell 16 Plus 2-in-1 DB06250...
  • Page 11 Tablet Figure 8. Tablet mode Stand Figure 9. Stand mode Tent Figure 10. Tent mode Views of Dell 16 Plus 2-in-1 DB06250...

  • Page 12: Battery-Charge Status Light

    Battery-charge status light The following table lists the battery-charge status light of your Dell 16 Plus 2-in-1 DB06250. Table 1. Battery charge and status light behavior  Power source LED behavior System power state Battery charge level AC adapter S0 or S5...

  • Page 13: Chapter 2: Set Up Your Dell 16 Plus 2-In-1 Db06250

    ● If connected to the Internet, sign-in with an existing Microsoft account or create a new account. If not connected to the Internet, create an offline account. ● On the Support and Protection screen, enter your contact details. 3. Locate and use Dell apps from the Windows Start menu—Recommended. Set up your Dell 16 Plus 2-in-1 DB06250...
  • Page 14 In SupportAssist, click the warranty expiry date to renew or upgrade your warranty. Dell Update Updates your computer with critical fixes and latest device drivers as they become available. For more information about using Dell Update, see the product guides and third-party license documents at Dell Support Site.

  • Page 15: Chapter 3: Specifications Of Dell 16 Plus 2-In-1 Db06250

    The weight of your computer depends on the ● Minimum: 2.05 kg (4.52 lb) configuration that is offered. Processor The following table lists the details of the processors that are supported for your Dell 16 Plus 2-in-1 DB06250. Specifications of Dell 16 Plus 2-in-1 DB06250...

  • Page 16: Chipset

    Intel Arc Graphics 140V Intel Arc Graphics 140V Intel Arc Graphics 140V Chipset The following table lists the details of the chipset that is supported by your Dell 16 Plus 2-in-1 DB06250. Table 5. Chipset  Description Values Chipset Integrated in the processor...

  • Page 17: Operating System

    ● 16 GB: 2 x 8 GB, LPDDR5x, 8533 MT/s, dual-channel ● 32 GB: 2 x 16 GB, LPDDR5x, 8533 MT/s, dual-channel External ports and slots The following table lists the external ports and slots on your Dell 16 Plus 2-in-1 DB06250. Table 7. External ports and slots  Description...

  • Page 18: Internal Slots

    M.2 cards, search in the Knowledge Base Resource at Dell Support Site. Wireless module The following table lists the Wireless Local Area Network (WLAN) module that is supported on your Dell 16 Plus 2-in-1 DB06250. Table 9. Wireless module specifications  Description Values Model number...

  • Page 19: Storage

    Storage This section lists the storage options on your Dell 16 Plus 2-in-1 DB06250. Your Dell 16 Plus DB16250 supports one M.2 223d state drive. The primary drive is the M.2 2230 solid state drive. Table 11. Storage specifications  Storage type...

  • Page 20: Keyboard Shortcuts Of Dell 16 Plus 2-In-1 Db06250

    Knowledge Base Resource at the Dell Support site. Keyboard shortcuts of Dell 16 Plus 2-in-1 DB06250 NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys that are used for shortcuts remain the same across all language configurations.

  • Page 21: Camera

    Enable or disable Ultra performance mode fn + Left arrow Home fn + Right arrow Camera The following table lists the camera specifications of your Dell 16 Plus 2-in-1 DB06250. Table 15. Camera specifications  Description Values Number of cameras Camera type...

  • Page 22: Power Adapter

    For more information about the touchpad gestures available on Windows, see the Microsoft Knowledge Base article at Microsoft Support Site. Power adapter The following table lists the power adapter specifications of your Dell 16 Plus 2-in-1 DB06250. Table 17. Power-adapter specifications  Description Values Type...

  • Page 23: Battery

    Battery The following table lists the battery specifications of your Dell 16 Plus 2-in-1 DB06250. Table 18. Battery specifications  Description Values Battery type 4-cell, 64 Wh Lithium Ion, ExpressCharge, ExpressCharge Boost Battery voltage 15.20 VDC Battery weight (maximum) 0.26 kg (0.57 lb)

  • Page 24: Display

    63 Watts in order to achieve the maximum charging speed. This computer supports USB Power Delivery (PD) fast charging. Display The following table lists the display specifications of your Dell 16 Plus 2-in-1 DB06250. Table 19. Display specifications  Description...

  • Page 25: Fingerprint Reader

    Sensor resolution 500 dpi Sensor pixel size 108 mm x 88 mm GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Dell 16 Plus 2-in-1 DB06250. Table 21. GPU—Integrated  Controller Memory size...

  • Page 26: Comfortview Plus

    ● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. ● Take an extended break for 20 minutes every two hours. Specifications of Dell 16 Plus 2-in-1 DB06250...

  • Page 27: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that are shipped with the product or at Dell Regulatory Compliance Home Page.

  • Page 28: Safety Precautions

    Ensure that your computer is shut down and the power adapter is disconnected. a. Press and hold the B key and the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 29: Esd Field Service Kit

    ● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and complete loss of device functionality. An example of catastrophic failure is a memory module that has received a static shock and immediately generates a "No POST/No Video" symptom with a beep code that is emitted for missing or nonfunctional memory.

  • Page 30: Transporting Sensitive Components

    Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while servicing the computer. Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer...

  • Page 31: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type and the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 32: Major Components Of Dell 16 Plus 2-In-1 Db06250

    Figure 24. M2x1.8 screw Touchpad M2x3 Figure 25. M2x3 screw Touchpad M1.6x1.5 Figure 26. M1.6x1.5 screw Major components of Dell 16 Plus 2-in-1 DB06250 The following image shows the major components of Dell 16 Plus 2-in-1 DB06250. Working inside your computer...
  • Page 33 1. Base cover 2. USB Type-C port bracket 3. M.2 wireless card 4. Wireless-card bracket 5. M.2 solid state drive (M.2 2230 solid state drive shown) 6. M.2 2230 bracket 7. System board 8. Touchpad cable 9. Touchpad 10. Palm-rest and keyboard assembly 11.
  • Page 34 19. I/O board NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 35: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 36 Figure 27. Removing the base cover Removing and installing Customer Replaceable Units (CRUs)
  • Page 37 Figure 28. Removing the base cover Figure 29. Disconnecting the battery cable Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2x8.6) that secure the base cover to the palm-rest and keyboard assembly. 3.

  • Page 38: Installing The Base Cover

    Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) shows the base cover and provides a visual representation of the installation procedure. Figure 30. Connecting the battery cable Removing and installing Customer Replaceable Units (CRUs)
  • Page 39 Figure 31. Installing the base cover Removing and installing Customer Replaceable Units (CRUs)

  • Page 40: Battery

    Figure 32. Tighten the captive screws and replace base cover screws Steps 1. Connect the battery cable to the battery cable connector (BATT) on the system board, if required. 2. Place the base cover on the palm-rest and keyboard assembly. 3.

  • Page 41: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See Contact Support at Dell Support Site.

  • Page 42: Installing The Battery

    Installing the battery CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the battery and provides a visual representation of the installation procedure. Figure 34.

  • Page 43: Installing The Battery Cable

    Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information, see step 7 in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following images indicate the location of the battery cable and provide a visual representation of the removal procedure.

  • Page 44: Solid State Drive (Ssd)

    Figure 36. Installing the battery cable Steps 1. Connect the battery cable to its connector on the battery. 2. Slide the clamp upwards to secure the battery cable to the battery. 3. Route the battery cable through the routing guides on the battery. 4.

  • Page 45: Installing The M.2 2230 Solid State Drive

    Figure 37. Removing the M.2 2230 solid-state drive Steps 1. Remove the screw (M2x3) that secures the M.2 2230 bracket to the system board. 2. Lift at an angle and slide the M.2 2230 solid state drive assembly from the M.2 solid state drive slot (SSD1) on the system board.
  • Page 46 Figure 38. Installing the M.2 2230 solid state drive Steps 1. Place the M.2 2230 solid state drive on the M.2 2230 bracket. 2. Align the screw hole on the M.2 2230 solid state drive with the screw hole on the M.2 2230 bracket. 3.

  • Page 47: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information, see step 7 in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the left fan and provides a visual representation of the removal procedure.

  • Page 48: Wireless Card

    Figure 40. Installing the fan Steps 1. Place the fan on the palm-rest and keyboard assembly. 2. Align the screw holes of the fan with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the fan to the palm-rest and keyboard assembly. 4.

  • Page 49: Installing The Wireless Card

    Figure 41. Removing the wireless card Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Lift at an angle and remove the wireless card from the M.2 wireless card slot (WLAN) on the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 50 Figure 42. Installing the wireless card Steps 1. Connect the antenna cables to the wireless card. Table 24. Antenna-cable color scheme  Connector on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN Auxiliary Black ▲ (black triangle) 2.
  • Page 51 2. Follow the procedure in After working inside your computer. Removing and installing Customer Replaceable Units (CRUs)

  • Page 52: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies.

  • Page 53: Installing The Speakers

    Figure 43. Removing the speakers Steps 1. Lift the latch and disconnect the keyboard cable from its connector (KB) on the system board. 2. Move the keyboard cable off the speaker and wireless-antenna cables. 3. Disconnect the speaker cable from its connector (SPK) on the system board. 4.
  • Page 54 About this task NOTE: The left and right speakers cannot be separated for individual replacement. When either speaker needs to be replaced, services will dispatch the speaker assembly as a single serviceable component. NOTE: The speaker assembly consists of the following components: ●...

  • Page 55: Display Assembly

    5. Connect the touchpad cable to its connector (TP) on the system board and close the latch. NOTE: The touchpad cable should be folded over the speaker and antenna cables during the connection procedure. 6. Connect the keyboard cable to its connector (KB) on the system board. NOTE: The keyboard cable should be folded over the speaker and antenna cables during the connection procedure.
  • Page 56 Figure 45. Removing the display assembly Figure 46. Removing the display assembly Steps 1. Peel the tape that secures the display-cable latch to its connector (LCD). Removing and installing Field Replaceable Units (FRUs)

  • Page 57: Installing The Display Assembly

    2. Lift the latch and disconnect the display-assembly cable from its connector (LCD) on the system board. 3. Remove the display-assembly cable from the routing guide on the palm-rest and keyboard assembly. 4. Flip over your computer and open the display lid fully. 5.
  • Page 58 Figure 47. Installing the display assembly Removing and installing Field Replaceable Units (FRUs)

  • Page 59: I/O-Board Cable

    Figure 48. Installing the display assembly Steps 1. Place the display assembly over the palm-rest and keyboard assembly. NOTE: To prevent damage, ensure that the display panel has a clean and smooth surface to rest on. 2. Align the screw holes on the left-display hinge with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 60: Installing The I/O-Board Cable

    NOTE: Ensure that your computer is in Service Mode. For more information, see step 7 in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the I/O-board cable and provides a visual representation of the removal procedure.

  • Page 61: I/O Board

    Figure 50. Installing the I/O-board cable Steps 1. Place the I/O-board cable on the palm-rest and keyboard assembly. 2. Connect the I/O-board cable to its connector (IOBD) on the system board and close the latch. 3. Connect the I/O-board cable to its connector (CN1) on the I/O board and close the latch. 4.

  • Page 62: Installing The I/O Board

    Figure 51. Removing the I/O board Steps 1. Remove the three screws (M2.5x4) that secure the left-display hinge to the palm-rest and keyboard assembly. 2. Pry open the left-display hinge at an angle of 90 degrees. 3. Lift the latch and disconnect the I/O-board cable from its connector (CN1) on the I/O board. 4.

  • Page 63: Power Button With Fingerprint Reader

    Figure 52. Installing the I/O board Steps 1. Place the I/O board onto the palm-rest and keyboard assembly . 2. Align the ports on the I/O board to the slots on the palm-rest and keyboard assembly. 3. Align the screw holes on the I/O board to the screw holes on the palm-rest and keyboard assembly. 4.

  • Page 64: Installing The Power Button With Fingerprint Reader

    2. Remove the base cover. 3. Remove the board. About this task The following image(s) indicate the location of the power button with a fingerprint reader and provides a visual representation of the removal procedure. Figure 53. Removing the power button with a fingerprint reader Steps 1.

  • Page 65: Heat Sink

    Figure 54. Installing power button with a fingerprint reader Steps 1. Place the power button into its slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button to the screw hole on the palm-rest and keyboard assembly. 3.

  • Page 66: Installing The Heat Sink

    NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. The following image(s) indicate the location of the heat sink and provides a visual representation of the removal procedure. Figure 55.

  • Page 67: Touchpad

    Figure 56. Installing the heat sink Steps 1. Place the heat sink on the palm-rest and keyboard assembly. 2. Align the captive screws on the heat sink to the screw holes on the system board. 3. In sequential order (1>2>3>4), tighten the four captive screws that secure the heat sink to the system board. Next steps 1.

  • Page 68: Installing The Touchpad

    Figure 57. Removing the touchpad Steps 1. Open the latch and disconnect the touchpad cable from its connector on the touchpad. 2. Open the latch and disconnect the touchpad cable from its connector (TP) on the system board. 3. Remove the touchpad cable from the touchpad. 4.
  • Page 69 About this task The following image(s) indicate the location of the touchpad and provides a visual representation of the installation procedure. Figure 58. Installing the touchpad Steps 1. Place the touchpad assembly onto the palm-rest and keyboard assembly. 2. Align the screw holes of the touchpad assembly to the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 70: System Board

    System board Removing the system board CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information, see step 7 in Before working inside your computer.
  • Page 71 4. M.2 solid state drive slot (SSD1) 5. Keyboard-backlight cable connector (KBBL) 6. Battery cable connector (BATT) 7. Keyboard-cable connector (KB) 8. M.2 wireless card slot (WLAN) 9. Touchpad-cable connector (TP) 10. Speaker cable connector (SPK) 11. I/O board-cable connector (IOBD) The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure.
  • Page 72 Figure 61. Removing the system board Removing and installing Field Replaceable Units (FRUs)

  • Page 73: Installing The System Board

    Figure 62. Removing the system board Steps 1. Remove the three screws (M2.5x4) that secure the right-display hinge to the palm-rest and keyboard assembly. 2. Pry open the right-display hinge at a 90-degree angle. 3. Peel the tape that secures the display-cable latch to its connector. 4.
  • Page 74 About this task NOTE: If either the system board or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. The following image indicates the connectors on your system board. Figure 63.
  • Page 75 Figure 64. Installing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 76 Figure 65. Installing the system board Figure 66. Installing the system board Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the positioning pin on the system board with the hole on the palm-rest and keyboard assembly. 3.

  • Page 77: Palm-Rest And Keyboard Assembly

    9. Connect the keyboard cable to its connector (KB) on the system board and close the latch. 10. Connect the touchpad cable to its connector (TP) on the system board and close the latch. 11. Connect the speakers cables to their connector (SPK) on the system board. 12.

  • Page 78: Installing The Palm-Rest And Keyboard Assembly

    About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the removal procedure. Figure 67. Palm-rest and keyboard assembly Steps After performing the Pre-requisites, you are left with the palm-rest and keyboard assembly. NOTE: The palm-rest and keyboard assembly consists of the following components: ●...
  • Page 79 Figure 68. Palm-rest and keyboard assembly Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the Post-requisites to install the palm-rest and keyboard assembly. NOTE: The palm-rest and keyboard assembly consists of the following components: ●...

  • Page 80: Chapter 7: Software

    ● Windows 11 Pro ● Windows 11 Pro National Education ● Windows 11 Home Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...

  • Page 81: Chapter 8: Technology And Components

    Technology and components NOTE: Instructions that are provided in the following section are applicable to computers that are shipped with the Windows operating system. Windows is factory-installed with this computer. Technology and components...

  • Page 82: Chapter 9: Bios Setup

    BIOS Setup NOTE: Depending on the computer and the installed devices, the options that are listed in this section may or may not be displayed. CAUTION: Certain changes can make your computer work incorrectly. Before you change the settings in BIOS Setup, it is recommended that you note down the original settings for future reference.

  • Page 83: System Setup Options

    Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 26. System setup options—Overview menu  Overview Dell 16 Plus 2-in-1 DB06250 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 84 Table 26. System setup options—Overview menu (continued) Overview Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. DEVICES Panel Type Displays the panel type of the computer. Panel Revision Displays the panel revision of the computer. Video Controller Displays the integrated graphics information of the computer.
  • Page 85 Table 28. System setup options—Integrated Devices menu (continued) Integrated Devices Enable Camera Enables or disables the camera. By default, Enable Camera is selected. Audio Enables or disables all integrated audio controller. Default: ON Enable Microphone Enables or disables microphone. By default, Enable Microphone is selected. Enable Internal Speaker Enables or disables internal speaker.
  • Page 86 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.
  • Page 87 Enables or disables cloud Service OS recovery if the main OS fails to boot within the number of failures equal or greater than the value specified by Dell Auto OS Recovery Threshold, and local Service does not boot, or is not installed.
  • Page 88 Table 35. System setup options—Update,Recovery menu (continued) Update,Recovery Default: ON Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. Default: 2. Table 36. System setup options—System Management menu  System Management Service Tag Displays the Service Tag of the computer.

  • Page 89: Updating The Bios

    Updating the BIOS in Windows Steps 1. Go to Dell Support Site. 2. Go to Identify your product or search support. In the box, enter the product identifier, model, service request or describe what you are looking for, and then click Search.

  • Page 90: Updating The Bios From The One-Time Boot Menu

    ● USB drive formatted to the FAT32 file system (the drive does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter must be connected to the computer ●...

  • Page 91: Assigning A System Setup Password

    Assigning a System Setup password Prerequisites You can assign a new System or Admin Password only when the status is set to Not Set. To enter BIOS System Setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed.

  • Page 92: Clearing System And Setup Passwords

    Clearing system and setup passwords About this task To clear the system or setup passwords, contact Dell technical support as described at Contact Support. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 93: Chapter 10: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 94: Running The Supportassist Pre-Boot System Performance Check

    Dell Support Site. 4. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Built-in self-test (BIST) (Motherboard Built-In Self-Test) M-BIST M-BIST is the system board built-in self-test diagnostics tool that improves the diagnostics accuracy of system board Embedded Controller (EC) failures.

  • Page 95: Logic Built-In Self-Test (L-Bist)

    LCD Built-in Self-Test (LCD-BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.

  • Page 96: Recovering The Operating System

    ● Off—Caps Lock disabled. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a stand-alone tool that is preinstalled in Dell computers running the Windows operating system.

  • Page 97: Real-Time Clock (Rtc Reset)

    It enables you to diagnose hardware issues, repair your computer, back up your files, and restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the primary operating system due to software or hardware failures.
  • Page 98 NOTE: For more information about performing a hard reset, go to Dell Support Site. On the menu bar at the top of the Support page, select Support > Support Library. In the Search field on the Support Library page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

  • Page 99: Chapter 11: Getting Help And Contacting Dell Technologies

    Getting help and contacting Dell Technologies Self-help resources You can get information and help on Dell Technologies products and services using these self-help resources: Table 43. Self-help resources  Self-help resources Resource location Information about Dell Technologies products and services Dell Site...

This manual is also suitable for:

P138f
Save PDF