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Dell 14 Plus 2-in-1 DB04250 Owner's Manual
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Dell 14 Plus 2-in-1 DB04250 Owner's Manual

Dell 14 Plus 2-in-1 DB04250 Owner's Manual

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Dell 14 Plus 2-in-1
DB04250
Owner's Manual
Regulatory Model: P198G
Regulatory Type: P198G001
February 2025
Rev. A00

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Summary of Contents for Dell 14 Plus 2-in-1 DB04250

  • Page 1 Dell 14 Plus 2-in-1 DB04250 Owner's Manual Regulatory Model: P198G Regulatory Type: P198G001 February 2025 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Locate the Service Tag or Express Service Code label of your computer............9 Modes....................................11 Battery-charge status light............................. 14 Chapter 2: Set up your Dell 14 Plus 2-in-1 DB04250..............15 Chapter 3: Specifications of Dell 14 Plus 2-in-1 DB04250............. 17 Dimensions and weight..............................17 Processor.....................................
  • Page 4 After working inside your computer........................32 BitLocker..................................... 32 Recommended tools................................. 32 Screw list.....................................33 Major components of Dell 14 Plus 2-in-1 DB04250....................33 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........36 Base cover..................................36 Removing the base cover............................36 Installing the base cover............................38 Battery....................................
  • Page 5 LCD Built-in Self-Test (LCD-BIST)........................100 System-diagnostic lights..............................100 Recovering the operating system..........................101 Real-Time Clock (RTC Reset)............................102 Backup media and recovery options........................... 102 Network power cycle..............................102 Drain flea power (perform hard reset)........................102 Chapter 10: Getting help and contacting Dell Technologies............104 Contents...

  • Page 6: Chapter 1: Views Of Dell 14 Plus 2-In-1 Db04250

    Supports DisplayPort 2.1, Thunderbolt 4 and also enables you to connect to an external display using a display adapter (sold separately). Provides data transfer rates of up to 40 Gbps for Thunderbolt 4. NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, search in the Knowledge Base Resource at Dell Support Site.

  • Page 7: Top

    If the power button has a fingerprint reader, place your finger on the power button steadily to log in. NOTE: The power-status light on the power button is available only on computers without the fingerprint reader. Views of Dell 14 Plus 2-in-1 DB04250...

  • Page 8: Front

    Enables you to video chat, capture photos, and record videos. 4. Camera-status light Turns on when the camera is in use. 5. Right microphone Provides digital sound input for audio recording and voice calls. Views of Dell 14 Plus 2-in-1 DB04250...

  • Page 9: Bottom

    The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. The Express Service Code is a numeric version of the Service Tag.
  • Page 10 Figure 6. Service Tag/Express Service Code location Views of Dell 14 Plus 2-in-1 DB04250...

  • Page 11: Modes

    Modes The following modes are applicable for your 2-in-1 computers. Notebook Figure 7. Image: Notebook mode Views of Dell 14 Plus 2-in-1 DB04250...
  • Page 12 Tablet Figure 8. Image: Tablet mode Views of Dell 14 Plus 2-in-1 DB04250...
  • Page 13 Stand Figure 9. Image: Stand mode Views of Dell 14 Plus 2-in-1 DB04250...

  • Page 14: Battery-Charge Status Light

    Tent Figure 10. Image: Tent mode Battery-charge status light The following table lists the battery-charge status light of your Dell 14 Plus 2-in-1 DB04250. Table 1. Battery charge and status light behavior  Power source LED behavior System power state Battery charge level...

  • Page 15: Chapter 2: Set Up Your Dell 14 Plus 2-In-1 Db04250

    ● If connected to the Internet, sign-in with an existing Microsoft account or create a new account. If not connected to the Internet, create an offline account. ● On the Support and Protection screen, enter your contact details. 3. Locate and use Dell apps from the Windows Start menu—Recommended. Set up your Dell 14 Plus 2-in-1 DB04250...
  • Page 16 In SupportAssist, click the warranty expiry date to renew or upgrade your warranty. Dell Command Update Updates your computer with critical fixes and latest device drivers as they become available. For more information about using Dell Update, see the product guides and third-party license documents at Dell Support Site.

  • Page 17: Chapter 3: Specifications Of Dell 14 Plus 2-In-1 Db04250

    The weight of your computer depends on the configuration that is offered. Minimum weight 3.55 lb (1.61 kg) Processor The following table lists the details of the processors that are supported in your Dell 14 Plus 2-in-1 DB04250. Table 4. Processor  Description Option one...

  • Page 18: Chipset

    Chipset The following table lists the details of the chipset that is supported in your Dell 14 Plus 2-in-1 DB04250. Table 5. Chipset  Description Values Chipset Integrated in the processor Processor Intel Core Ultra 5/7/9 DRAM bus width Dual-channel 64-bit...

  • Page 19: External Ports And Slots

    M.2 cards, search in the Knowledge Base Resource at Dell Support Site. Wireless module The following table lists the Wireless Local Area Network (WLAN) module that is supported on your Dell 14 Plus 2-in-1 DB04250. Table 9. Wireless module specifications  Description Values Model number...

  • Page 20: Audio

    Encryption ● 64-bit/128-bit WEP ● AES-CCMP ● TKIP Bluetooth wireless card Bluetooth 5.4 Audio The following table lists the audio specifications of your Dell 14 Plus 2-in-1 DB04250. Table 10. Audio specifications  Description Values Audio controller Realtek ALC3329 Stereo conversion...

  • Page 21: Keyboard

    Keyboard The following table lists the keyboard specifications of your Dell 14 Plus 2-in-1 DB04250. Table 12. Keyboard specifications  Description Values Keyboard type Backlit Copilot key keyboard with fingerprint reader Keyboard layout QWERTY Number of keys ● Arabic, English International, English US, Canada (Bilingual MUI), Greek, Hebrew: 79 keys ●...
  • Page 22 Fn + P Privacy screen Fn + Copilot Open the application menu Fn + Space bar Open the emoji menu Fn + T Toggle ultraperformance mode Fn + Left arrow Home Fn + Right arrow Specifications of Dell 14 Plus 2-in-1 DB04250...

  • Page 23: Camera

    For more information about the touchpad gestures available on Windows, see the Microsoft Knowledge Base article at Microsoft Support Site. Power adapter The following table lists the power adapter specifications of your Dell 14 Plus 2-in-1 DB04250. Table 17. Power-adapter specifications  Description Values Type...

  • Page 24: Power Adapter Requirements Of Dell 14 Plus 2-In-1 Db04250

    Power adapter requirements of Dell 14 Plus 2-in-1 DB04250 NOTE: If you did not purchase the Dell-branded power adapter that is recommended for your computer, ensure that the power adapter you use meets the following requirements. The following table lists the power adapter requirements for your Dell 14 Plus 2-in-1 DB04250.

  • Page 25: Battery

    Battery The following table lists the battery specifications of your Dell 14 Plus 2-in-1 DB04250. Table 19. Battery specifications  Description Option One Battery type 4-cell, 64 Wh, Lithium Ion, ExpressCharge, ExpressCharge Boost Battery voltage 15.20 VDC Battery weight (maximum) 0.26 kg (0.57 lb)

  • Page 26: Display

    64 Watts in order to achieve the maximum charging speed. This computer supports USB Power Delivery (PD) fast charging. Display The following table lists the display specifications of your Dell 14 Plus 2-in-1 DB04250. Table 20. Display specifications  Description...

  • Page 27: Fingerprint Reader

    Sensor resolution 500 dpi Sensor pixel size 108 mm x 88 mm GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Dell 14 Plus 2-in-1 DB04250. Table 22. GPU—Integrated  Controller Memory size...

  • Page 28: Dell Support Policy

    ● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. Dell Optimizer Dell Optimizer is an AI-based software application that allows you to customize your computer settings for power and battery, and more. For Dell 14 Plus 2-in-1 DB04250 with Dell Optimizer, you can: ●...

  • Page 29: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that are shipped with the product or at Dell Regulatory Compliance Home Page.

  • Page 30: Safety Precautions

    Ensure that your computer is shut down and the power adapter is disconnected. a. Press and hold the B key and the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 31: Esd Field Service Kit

    ● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and complete loss of device functionality. An example of catastrophic failure is a memory module that has received a static shock and immediately generates a "No POST/No Video" symptom with a beep code that is emitted for missing or nonfunctional memory.

  • Page 32: Transporting Sensitive Components

    Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while servicing the computer. Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer...

  • Page 33: Screw List

    M2x3 reader USB Type-C bracket M2x4 Touchpad M1.6x1.5 M2x2.5 Display hinges M2.5x4 System board M2x1.8 Major components of Dell 14 Plus 2-in-1 DB04250 The following image shows the major components of Dell 14 Plus 2-in-1 DB04250. Working inside your computer...
  • Page 34 Figure 13. Major components of your computer 1. Base cover 2. USB Type-C bracket Working inside your computer...
  • Page 35 17. Power button with fingerprint reader NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 36: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 37 Figure 14. Loosen the screws Removing and installing Customer Replaceable Units (CRUs)

  • Page 38: Installing The Base Cover

    Figure 15. Removing the base cover Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. NOTE: Upon loosening the captive screws, the base cover opens up creating a gap between the base cover and the palm-rest assembly at the hinges.
  • Page 39 Figure 16. Installing the base cover Removing and installing Customer Replaceable Units (CRUs)

  • Page 40: Battery

    Figure 17. Tighten the screws Steps 1. Connect the battery cable to the battery-cable connector on the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 41: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See Contact Support at Dell Support Site.

  • Page 42: Installing The Battery

    Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Figure 19.

  • Page 43: Connecting The Battery Cable

    About this task CAUTION: Removing the battery resets the BIOS setup settings to default. It is recommended that you note the BIOS setup settings before removing the battery. The following image indicates the location of the battery cable and provides a visual representation of the removal procedure. Figure 20.

  • Page 44: Solid State Drive (Ssd)

    Figure 21. Connecting the battery cable Steps 1. Connect the battery cable to the connector on the battery and close the latch. 2. Route the battery cable through the routing guides on the battery. Next steps 1. Install the battery. 2.

  • Page 45: Installing The M.2 2230 Solid-State Drive

    Figure 22. Removing the solid-state drive Steps 1. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive assembly to the system board. 2. Slide and lift the M.2 2230 solid-state drive assembly off the system board. 3. Flip over the M.2 2230 solid-state drive assembly. 4.
  • Page 46 The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. Figure 23. Installing the solid-state drive Steps 1. Place and align the M.2 2230 solid-state drive on the M.2 2230 solid-state drive mounting bracket. 2.

  • Page 47: Wireless Card

    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure.

  • Page 48: Installing The Wireless Card

    3. Disconnect the antenna cables from the wireless card. 4. Slide and lift the wireless card off the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure.

  • Page 49: System Fan

    Table 26. Antenna-cable color scheme  Connectors on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN Auxiliary Black ▲ (black triangle) 4. Align the wireless-card bracket on the wireless card and replace the screw (M2x3) that secures the wireless-card bracket to the wireless card.

  • Page 50: Installing The System Fan

    Steps 1. Disconnect the fan cable from the fan-cable connector (FAN) on the system board. 2. Unroute the fan cable from the guides on the palm-rest and keyboard assembly. 3. Remove the two screws (M2x3) that secure the fan to the palm-rest and keyboard assembly. 4.

  • Page 51: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies.

  • Page 52: Installing The Heat Sink

    Figure 28. Removing the heat sink Steps 1. In reverse sequential order (4>3>2>1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 53: I/O Board

    Figure 29. Installing the heat sink Steps 1. Place the heat sink on the system board. 2. Align the screw holes on the heat sink with the screw holes on the system board. 3. In sequential order (1>2>3>4) tighten the four captive screws that secure the heat sink to the system board. Next steps 1.

  • Page 54: Installing The I/O-Board

    Figure 30. Removing the I/O-board Steps 1. Remove the two screws (M2.5x4) that secure the right display hinge to the palm-rest and keyboard assembly. 2. Pry open the right display hinge to an angle of 90 degrees. 3. Lift the latch and disconnect the power-button with fingerprint reader cable from the I/O-board. 4.

  • Page 55: I/O Cable

    Figure 31. Installing the I/O-board Steps 1. Place the I/O-board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O-board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures the I/O-board to the palm-rest and keyboard assembly. 4.

  • Page 56: Installing The I/O Cable

    Figure 32. Removing the I/O cable Steps 1. Lift the I/O-board cable-connector (BOT) latch and disconnect the I/O cable from the I/O-board. 2. Lift the I/O-board cable-connector (IOBD) latch and disconnect the I/O cable from the system board. 3. Lift the I/O cable off the palm-rest and keyboard assembly. Installing the I/O cable CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 57: Power Button With Fingerprint Reader

    Figure 33. Installing the I/O cable Steps 1. Align and place the I/O cable on the palm-rest and keyboard assembly. 2. Connect the I/O cable to the I/O-board cable connector (BOT) on the I/O-board and close the latch. 3. Connect the I/O cable to the I/O-board cable connector (IOBD) on the system board and close the latch. Next steps 1.

  • Page 58: Installing The Power Button With Fingerprint Reader

    The following image indicates the location of the power button with fingerprint reader and provides a visual representation of the removal procedure. Figure 34. Removing the power button with fingerprint reader Steps 1. Lift the Mylar covering the fingerprint-reader cable. 2.

  • Page 59: Usb Type-C Bracket

    Figure 35. Installing the power button with fingerprint reader Steps 1. Align and place the power button, along with the fingerprint-reader cable, into its slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button with the screw hole on the palm-rest and keyboard assembly. 3.

  • Page 60: Installing The Usb Type-C Bracket

    About this task The following image indicates the location of the USB Type-C bracket and provides a visual representation of the removal procedure. Figure 36. Removing the USB Type-C bracket Steps 1. Remove the three screws (M2.5x4) that secure the left display hinge to the palm-rest and keyboard assembly. 2.

  • Page 61: Touchpad

    Figure 37. Installing the USB Type-C bracket Steps 1. Place and align the screw holes on the USB Type-C bracket with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x4) that secure the USB Type-C bracket to the palm-rest and keyboard assembly. 3.

  • Page 62: Installing The Touchpad

    Figure 38. Removing the touchpad Steps 1. Lift the latch and disconnect the touchpad cable from the touchpad-cable connector (TP) on the system board. 2. Lift the latch and disconnect the touchpad cable from the touchpad. 3. Lift the touchpad cable off the palm-rest and keyboard assembly. 4.
  • Page 63 About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Figure 39. Installing the touchpad Steps 1. Place the touchpad into its slot on the palm-rest and keyboard assembly. 2.

  • Page 64: Speakers

    Speakers Removing the speakers CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, Before working inside your computer.

  • Page 65: Installing The Speakers

    Steps 1. Lift the latch and disconnect the keyboard-backlight cable from the keyboard-backlight cable connector (KBBL) on the system board. 2. Lift the latch and disconnect the keyboard cable from the keyboard cable connector (KB) on the system board. 3. Lift the latch and disconnect the touchpad cable from the touchpad-cable connector (TP) on the system board. 4.
  • Page 66 Figure 41. Installing the speakers Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Route the speaker and wireless module cables through the routing guides on the palm-rest and keyboard assembly. 3.

  • Page 67: Display Assembly

    Display assembly Removing the display assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, Before working inside your computer.
  • Page 68 Figure 43. Removing the display assembly Removing and installing Field Replaceable Units (FRUs)

  • Page 69: Installing The Display Assembly

    Figure 44. Display assembly Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Lift the latch and disconnect the display cable from the display-cable connector (LCD) on the system board. 3. Remove the two screws (M2.5x4) that secure the right display hinge to the palm-rest and keyboard assembly. 4.
  • Page 70 Figure 45. Display assembly Removing and installing Field Replaceable Units (FRUs)
  • Page 71 Figure 46. Installing the display assembly Figure 47. Connecting the display cable Steps 1. Place the display assembly on a clean and flat surface. Removing and installing Field Replaceable Units (FRUs)

  • Page 72: System Board

    2. Place the palm-rest and keyboard assembly on the display assembly. 3. Align the screw holes on the right display hinge with the screw holes on the palm-rest and keyboard assembly. 4. Replace the two screws (M2.5x4) that secure the right display hinge to the palm-rest and keyboard assembly. 5.
  • Page 73 Figure 48. Connectors on the system board 1. Fan-cable connector (FAN) 2. Display-cable connector (LCD) 3. M.2 solid-state drive connector (SSD) 4. Keyboard-backlight cable connector (KBBL) 5. Battery-cable connector (BATT) 6. Keyboard-cable connector (KB) 7. Wireless-card connector (WLAN) 8. Touchpad-cable connector (TP) 9.
  • Page 74 Figure 49. Removing the USB Type-C bracket and screws Figure 50. Disconnecting the cables from the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 75 Figure 51. Removing the system board Steps 1. Remove the three screws (M2.5x4) that secure the left display hinge to the palm-rest and keyboard assembly. 2. Pry open the left display hinge to an angle of 90 degrees. 3. Remove the two screws (M2x4) that secure the USB Type-C bracket to the palm-rest and keyboard assembly. 4.
  • Page 76 Figure 52. System board pin Removing and installing Field Replaceable Units (FRUs)

  • Page 77: Installing The System Board

    Figure 53. System board pin Installing the system board CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the connectors on your system board.
  • Page 78 Figure 54. Connectors on the system board 1. Fan-cable connector (FAN) 2. Display-cable connector (LCD) 3. M.2 solid-state drive connector (SSD) 4. Keyboard-backlight cable connector (KBBL) 5. Battery-cable connector (BATT) 6. Keyboard-cable connector (KB) 7. Wireless-card connector (WLAN) 8. Touchpad-cable connector (TP) 9.
  • Page 79 Figure 55. Installing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 80 Figure 56. Connecting the cables to the system board Figure 57. Connecting the screws Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. NOTE: Place the system board carefully at an angle to clear the positioning pin so that it does not damage the system board-printed circuit board (PCB).
  • Page 81 Figure 58. System board pin Removing and installing Field Replaceable Units (FRUs)
  • Page 82 Figure 59. System board pin 2. Replace the two screws (M2x1.8) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the I/O board cable to the I/O board cable-connector (IOBD) on the system board. 4. Connect the speaker cable to the speaker-cable connector (SPK) on the speaker board. 5.

  • Page 83: Palm-Rest Assembly

    Palm-rest assembly Removing the palm-rest assembly assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, Before working inside your computer.

  • Page 84: Installing The Palm-Rest Assembly

    Figure 60. Removing the palm-rest assembly Steps After performing the steps in the pre-requisites, you are left with the palm-rest assembly. Installing the palm-rest assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the palm-rest assembly and provides a visual representation of the installation procedure.
  • Page 85 Figure 61. Installing the palm-rest assembly Steps Place the palm-rest assembly on a clean and flat surface. Next steps 1. Install the system board. NOTE: The system board can be installed with the heat sink attached. 2. Install the display assembly.

  • Page 86: Chapter 7: Software

    ● Windows 11 Home ● Windows 11 Pro ● Windows 11 Pro, National Education Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...

  • Page 87: Chapter 8: Bios Setup

    BIOS Setup NOTE: Depending on the computer and the installed devices, the options that are listed in this section may or may not be displayed. CAUTION: Certain changes can make your computer work incorrectly. Before you change the settings in BIOS Setup, it is recommended that you note down the original settings for future reference.

  • Page 88: View Advanced Setup Options

    Depending on your computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 28. BIOS Setup options—Overview menu  Overview Description Dell 14 Plus 2-in-1 DB04240 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 89 Table 28. BIOS Setup options—Overview menu (continued) Overview Description Ownership Date Displays the ownership date of the computer. Express Service Code Displays the Express Service Code of the computer. Ownership Tag Displays the Ownership Tag of the computer. Battery Information Primary Displays the primary battery of the computer.
  • Page 90 Table 29. BIOS Setup options—Boot Configuration menu (continued) Boot Configuration Description setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup. Enable Secure Boot Enables the computer to boot using only validated boot software. By default, the Enable Secure Boot option is enabled.
  • Page 91 Absolute Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation. By default, the Absolute option is enabled.
  • Page 92 Password prompt. ● The computer password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the computer password in situations where it is likely that a computer may be lost or stolen. M.2 PCIe SSD-0 Password The SSD Password can be set to prevent unauthorized access of the data stored on the hard drive.
  • Page 93 Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. Table 36. BIOS Setup options—System Management menu  System Management Service Tag Displays the Service Tag of the computer.

  • Page 94: Updating The Bios

    Updating the BIOS in Windows Steps 1. Go to Dell Support Site. 2. Go to Identify your product or search support. In the box, enter the product identifier, model, service request or describe what you are looking for, and then click Search.

  • Page 95: Updating The Bios From The One-Time Boot Menu

    ● USB drive formatted to the FAT32 file system (the drive does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter must be connected to the computer ●...

  • Page 96: Assigning A System Setup Password

    Table 40. System and setup password  Password type Description System password Password that you must enter to boot to your operating system. Setup password Password that you must enter to access and change the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. NOTE: The System and setup password feature is disabled by default.

  • Page 97: Clearing System And Setup Passwords

    Clearing system and setup passwords About this task To clear the system or setup passwords, contact Dell technical support as described at Contact Support. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 98: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 99: Running The Supportassist Pre-Boot System Performance Check

    Dell Support Site. 4. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Built-in self-test (BIST) (Motherboard Built-In Self-Test) M-BIST M-BIST is the system board built-in self-test diagnostics tool that improves the diagnostics accuracy of system board Embedded Controller (EC) failures.

  • Page 100: Logical Built-In Self-Test (L-Bist)

    LCD Built-in Self-Test (LCD-BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.

  • Page 101: Recovering The Operating System

    Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a stand-alone tool that is preinstalled in Dell computers running the Windows operating system.

  • Page 102: Real-Time Clock (Rtc Reset)

    It enables you to diagnose hardware issues, repair your computer, back up your files, and restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the primary operating system due to software or hardware failures.
  • Page 103 NOTE: For more information about performing a hard reset, go to Dell Support Site. On the menu bar at the top of the Support page, select Support > Support Library. In the Search field on the Support Library page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

  • Page 104: Chapter 10: Getting Help And Contacting Dell Technologies

    Getting help and contacting Dell Technologies Self-help resources You can get information and help on Dell Technologies products and services using these self-help resources: Table 43. Self-help resources  Self-help resources Resource location Information about Dell Technologies products and services Dell Site...

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