Dell Inspiron 16 Plus 7620 Service Manual
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Dell Inspiron 16 Plus 7620 Service Manual

Dell Inspiron 16 Plus 7620 Service Manual

Nvidia geforce rtx 3050/3050 ti/intel graphics
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Inspiron 16 Plus 7620
Service Manual - NVIDIA GeForce RTX 3050/3050
Ti/Intel Graphics
Regulatory Model: P117F
Regulatory Type: P117F003/P117F004
May 2024
Rev. A02

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Summary of Contents for Dell Inspiron 16 Plus 7620

  • Page 1 Inspiron 16 Plus 7620 Service Manual - NVIDIA GeForce RTX 3050/3050 Ti/Intel Graphics Regulatory Model: P117F Regulatory Type: P117F003/P117F004 May 2024 Rev. A02...

  • Page 2: Notes, Cautions, And Warnings

    A WARNING indicates a potential for property damage, personal injury, or death. © 2022-2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Identifying the correct manual for your Inspiron 16 Plus 7620........6 Chapter 2: Working inside your computer..................7 Safety instructions................................7 Before working inside your computer........................7 After working inside your computer........................10 Chapter 3: Removing and installing components................11 Recommended tools................................11...
  • Page 4 Updating the BIOS from the F12 One Time Boot menu..................83 Chapter 6: Troubleshooting......................84 Handling swollen rechargeable Li-ion batteries......................84 Locating the Service Tag or Express Service Code of your Dell computer ............84 System-diagnostic lights..............................84 SupportAssist | On-board Diagnostics.........................86 Contents...
  • Page 5 Recovering the operating system..........................86 Wi-Fi power cycle................................86 Chapter 7: Getting help and contacting Dell................88 Contents...

  • Page 6: Chapter 1: Identifying The Correct Manual For Your Inspiron 16 Plus 7620

    Identifying the correct manual for your Inspiron 16 Plus 7620 The internal layout of the components and the design of the system board of your Inspiron 16 Plus 7620 will differ depending on the graphics card configuration you have ordered.

  • Page 7: Chapter 2: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at Dell Regulatory Compliance Home Page.

  • Page 8: Radiation Exposure Statement

    NOTE: Ensure that your computer is shut down and the power adapter is disconnected. a. Press and hold the B key and the power button on the keyboard for 3 seconds or until the Dell logo appears on the screen.

  • Page 9: Components Of An Esd Field Service Kit

    It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and use anti-static bags for transporting sensitive components.

  • Page 10: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

  • Page 11: Chapter 3: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 12: Major Components Of Inspiron 16 Plus 7620

    Power-button board M2x3 Power-adapter port M2.5x5 I/O board M2x3 Touchpad bracket M1.6x2 Touchpad M2x1.8 Display hinges M2.5x5 Major components of Inspiron 16 Plus 7620 The following image shows the major components of Inspiron 16 Plus 7620. Removing and installing components...
  • Page 13 1. Base cover 2. Power-adapter port 3. Memory module 4. Speaker (tweeters) module 5. Right Fan 6. System board 7. Battery 8. Speaker (woofers) module 9. Palm-rest and keyboard assembly 10. Display assembly 11. I/O board 12. Wireless card 13. M.2 2280 solid state drive 14.

  • Page 14: Base Cover

    18. Power board NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 15: Installing The Base Cover

    Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the top left and continue to work on the sides to open the base cover. 4.
  • Page 16 Removing and installing components...

  • Page 17: Memory Module

    Steps 1. Ensure that the battery cable has been connected to the system board. 2. Place and snap the base cover into place on the palm-rest and keyboard assembly. 3. Tighten the two captive screws on the base cover that secure the base cover to the palm-rest and keyboard assembly. 4.

  • Page 18: Installing The Memory Module

    Steps 1. Lift the Mylar covering the memory module. 2. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3. Remove the memory module from the memory-module slot on the system board. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 19: Solid-State Drive

    Steps 1. Lift the Mylar covering the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot on the system board. 3. Slide the memory module into the memory-module slot on the system board. 4.
  • Page 20 If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a mounting bracket for the M.2 2230 solid-state drive is required. Please contact Dell support to purchase the mounting bracket for the M.2 2230 solid-state drive.

  • Page 21: Installing The M.2 2230 Solid-State Drive

    If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a mounting bracket for the M.2 2230 solid-state drive is required. Please contact Dell support to purchase the mounting bracket for the M.2 2230 solid-state drive.

  • Page 22: Removing The M.2 2280 Solid-State Drive

    If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a mounting bracket for the M.2 2230 solid-state drive is required. Please contact Dell support to purchase the mounting bracket for the M.2 2230 solid-state drive.

  • Page 23: Installing The M.2 2280 Solid-State Drive

    If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a mounting bracket for the M.2 2230 solid-state drive is required. Please contact Dell support to purchase the mounting bracket for the M.2 2230 solid-state drive.

  • Page 24: Wireless Card

    2. Slide the M.2 2280 solid-state drive into the solid-state drive slot 3. Slide the M.2 thermal shield back in place and replace the screw (M2x3) that secures it to the system board. Next steps 1. Install the base cover. 2.

  • Page 25: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 26 Steps 1. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-card slot. 2. Connect the antenna cables to the wireless card. Table 2. Antenna-cable color scheme  Connector on the Antenna-cable color Silkscreen marking...

  • Page 27: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See Contact Support at Dell Support Site.

  • Page 28: Installing The 3-Cell Battery

    Steps 1. Disconnect the battery cable from the system board. 2. Remove the five screws (M2x3) that secure the 3-cell battery to the palm-rest and keyboard assembly. 3. Lift the 3-cell battery off the palm-rest and keyboard assembly. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 29: Removing The 6-Cell Battery

    Steps 1. Align the screw holes on the 3-cell battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the 3-cell battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1.

  • Page 30: Installing The 6-Cell Battery

    Steps 1. Disconnect the battery cable from the system board. 2. Remove the five screws (M2x3) that secure the 6-cell battery to the palm-rest and keyboard assembly. 3. Lift the 6-cell battery off the palm-rest and keyboard assembly. Installing the 6-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 31: Power-Adapter Port

    Steps 1. Align the screw holes on the 6-cell battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the 6-cell battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1.

  • Page 32: Installing The Power-Adapter Port

    Steps 1. Remove the two screws (M2.5x5) that secure the left display hinge to the system board. 2. Open the right display hinge at an angle of 90 degrees. 3. Peel the tape that secures the display-cable connector latch to the system board. 4.

  • Page 33: Fans

    Steps 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 2. Adhere the tapes that secure the power-adapter port cable to the system board. 3. Connect the power-adapter port cable to the system board. 4. Adhere the tape that secures the power-adapter port cable to the system board. 5.

  • Page 34: Installing The Left Fan

    Steps 1. Disconnect the left-fan cable from the system board. 2. Remove the two screws (M2x5) that secure the left fan to the palm-rest and keyboard assembly. 3. Lift the left fan off the palm-rest and keyboard assembly. Installing the left fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 35: Removing The Right Fan

    Steps 1. Align the screw holes of the left fan with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x5) that secure the left fan to the palm-rest and keyboard assembly. 3. Connect the left fan cable to the system board. Next steps 1.

  • Page 36: Installing The Right Fan

    Steps 1. Disconnect the right-fan cable from the system board. 2. Remove the two screws (M2x5) that secure the right fan to the palm-rest and keyboard assembly. 3. Lift the right fan off the palm-rest and keyboard assembly. Installing the right fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 37: Heat Sink

    Steps 1. Align the screw holes of the right fan with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x5) that secure the right fan to the palm-rest and keyboard assembly. 3. Connect the right-fan cable to the system board. Next steps 1.

  • Page 38: Installing The Heat Sink (Integrated Graphics)

    Steps 1. In reverse sequential order (4, 3, 2, 1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink (integrated graphics) Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 39: Removing The Heat Sink (Discrete Graphics)

    Steps 1. Align the captive screws on the heat sink to the screw holes on the system board. 2. In sequential order (1, 2, 3, 4), tighten the four captive screws that secure the heat sink to the system board. Next steps 1.

  • Page 40: Installing The Heat Sink (Discrete Graphics)

    Steps 1. In reverse sequential order (7, 6, 5, 4, 3, 2, 1), loosen the seven captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink (discrete graphics) Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 41: Display Assembly

    Steps 1. Align the captive screws on the heat sink to the screw holes on the system board. 2. In sequential order (1, 2, 3, 4, 5, 6, 7), tighten the seven captive screws that secure the heat sink to the system board. Next steps 1.
  • Page 42 Steps 1. Remove the two screws (M2.5x5) that secure the left display hinge to the system board. 2. Open the left display hinge at an angle of 90 degrees. 3. Remove the two screws (M2.5x5) that secure the right display hinge to the system board. 4.

  • Page 43: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the installation procedure.

  • Page 44: I/O Board

    3. Close the left display hinge and align the screw holes on the left display hinge with the screw holes on the palm-rest and keyboard assembly. 4. Replace the two screws (M2.5x5) that secure the left display hinge to the palm-rest and keyboard assembly. 5.

  • Page 45: Installing The I/O Board

    Steps 1. Peel the tape that secures the I/O-board cable connector latch to the I/O board. 2. Open the latch and disconnect the power-button board cable from the I/O board. 3. Open the latch and disconnect the fingerprint-reader cable from the I/O board. NOTE: This step is only applicable to computers shipped with a fingerprint reader.
  • Page 46 Steps 1. Align the screw holes on the I/O board with the screw holes on the system board and palm-rest and keyboard assembly. 2. Align the ports on the I/O board with the slots on the palm-rest and keyboard assembly. 3.

  • Page 47: Speakers

    Speakers Removing the speakers (woofers) Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover.

  • Page 48: Installing The Speakers (Woofers)

    Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2. Peel the tapes that secure the speaker (woofers) cable to the system board. 3. Disconnect the speaker (woofers) cable from the system board. 4. Remove the speaker (woofers) cable from the routing guides on the palm-rest and keyboard assembly. 5.
  • Page 49 About this task The following image(s) indicate the location of the speakers (woofers) and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the speakers (woofers) on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2.

  • Page 50: Removing The Speakers (Tweeters)

    3. Install the base cover. 4. Follow the procedure in After working inside your computer. Removing the speakers (tweeters) Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer.

  • Page 51: Power-Button Board

    Steps 1. Using the alignment posts, place the speakers (tweeters) on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Connect the speaker (tweeters) cable to the system board. Next steps 1.

  • Page 52: Installing The Power-Button Board

    Steps 1. Remove the two screws (M2.5x5) that secure the left display hinge of the display assembly to the system board. 2. Open the left display hinge at an angle of 90 degrees. 3. Open the latch and disconnect the power-button board cable from the I/O board. 4.

  • Page 53: Power Button

    Steps 1. Place the power-button board on the palm-rest and keyboard assembly. 2. Align the screw holes of the power-button board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the power-button board to the palm-rest and keyboard assembly. 4.

  • Page 54: Installing The Power Button

    NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover. 3. Remove the left fan. 4. Remove the heat sink.. 5. Remove the power-button board.

  • Page 55: Power Button With Fingerprint Reader

    Steps 1. Place the power button on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button with the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x1.8) that secures the power button to the palm-rest and keyboard assembly. Next steps 1.

  • Page 56: Installing The Power Button With Fingerprint Reader

    Steps 1. Remove the screw (M2x3) that secures the power button with fingerprint reader to the palm-rest and keyboard assembly. NOTE: This step is only applicable to computers shipped with a power button with fingerprint reader. 2. Open the latch and disconnect the finger-print reader cable from the I/O board. 3.
  • Page 57 Steps 1. Place the power button with fingerprint reader on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button with fingerprint reader with the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures the power button with fingerprint reader to the palm-rest and keyboard assembly. 4.

  • Page 58: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. 2. Remove the base cover.

  • Page 59: Installing The System Board

    Steps 1. Disconnect the speaker (tweeter) cable from the system board. 2. Peel off the adhesive tape that secures the power-adapter port cable to the system board. 3. Disconnect the power-adapter port cable from the system board. 4. Peel the clear adhesive tape off the display-cable connector. 5.
  • Page 60 About this task The following image indicates the connectors on your system board. 1. Speaker (tweeters) cable connector 2. Power-cable connector 3. Display-cable connector 4. Right fan cable connector 5. Keyboard-cable connector 6. Keyboard-backlight cable connector 7. Speaker (woofers) cable connector 8.
  • Page 61 Steps 1. Install the system board at an angle and ensure that the ports are properly aligned with the port openings. 2. Place the system board on the palm-rest and keyboard assembly. 3. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 4.

  • Page 62: Palm-Rest And Keyboard Assembly

    2. Install the heat sink (integrated graphics) or the heat sink (discrete graphics), whichever is applicable. 3. Install the wireless card. 4. Install the M.2 2230 solid-state drive M.2 2280 solid-state drive, whichever applicable. 5. Install the memory module. 6. Install the base cover.

  • Page 63: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the pre-requisites, you are left with the palm-rest and keyboard assembly. NOTE: The palm-rest and keyboard assembly consists of the following components: ● Keyboard ● Wireless antenna (2) ● Touchpad module Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 64 Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. NOTE: The palm-rest and keyboard assembly consists of the following components: ● Keyboard ● Wireless antenna (2) ●...

  • Page 65: Chapter 4: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Drivers and downloads...

  • Page 66: Chapter 5: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 67: Boot Sequence

    Boot sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 68 The computer stops booting to the operating system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup.
  • Page 69 Table 5. System setup options—Boot Configuration menu (continued) Boot Configuration For additional security, Dell Technologies recommends keeping the Secure Boot option enabled to ensure that the UEFI firmware validates the operating system during the boot process. NOTE: For Secure Boot to be enabled, the computer is required to be in UEFI boot mode and the Enable Legacy Option ROMs option is required to be turned off.
  • Page 70 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Type-C Dock Override Enables or disables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/LAN submenu is activated.
  • Page 71 Table 7. System setup options—Storage menu  Storage SATA/NVMe Operation SATA/NVMe Operation Sets the operating mode of the integrated SATA hard drive controller. By default, the AHCI/NVMe option is selected. The storage device is configured for AHCI/NVMe mode. Storage Interface Displays the information of various onboard drives. Port Enablement Enables or disables the M.2 PCIe SSD option.
  • Page 72 USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock wakes the computer from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables or disables the computer from entering Sleep (S3) mode in the operating system.
  • Page 73 TPM On Allows you to enable or disable TPM. By default, the TPM On option is enabled. For additional security, Dell Technologies recommends keeping TPM On enabled to allow these security technologies to fully function. Physical Presence Interface (PPI) Bypass...
  • Page 74 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. TPM State Enables or disables the Trusted Platform Module (TPM).
  • Page 75 When set to Disabled, no notification is displayed and no event is logged in the BIOS Events log. By default, the Chassis Intrusion Detection option is enabled. For additional security, Dell Technologies recommends keeping the Chassis Intrusion Detection option enabled. Block Boot Until Cleared Enables or disables the Block Boot Until Cleared option.
  • Page 76 By default, the Start Data Wipe option is disabled. Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation.
  • Page 77 Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. Table 13. System setup options—System Management menu ...
  • Page 78 Table 14. System setup options—Keyboard menu (continued) Keyboard By default, the 10 seconds option is selected. Device Configuration HotKey Access Allows you to control whether you can access device configuration screens through hotkeys during computer startup. By default, the Device Configuration HotKey Access option is enabled. NOTE: This setting controls only the Intel RAID (CTRL+I), MEBX (CTRL+P), and LSI RAID (CTRL+C) Option ROMs.
  • Page 79 ● Intel Virtualization Technology - X ● Intel Virtualization Technology - Direct By default, the Intel Trusted Execution Technology (TXT) option is enabled. For additional security, Dell Technologies recommends keeping the Intel Trusted Execution Technology (TXT) option enabled. DMA Protection...

  • Page 80: System And Setup Password

    Table 17. System setup options—Performance menu (continued) Performance Enable Intel SpeedStep Technology Enables the computer to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production. By default, the Enable Intel SpeedStep Technology option is enabled. C-State Control Enable C-State Control Enables or disables the ability of the CPU to enter and exit low-power state.

  • Page 81: Assigning A System Setup Password

    Table 19. System and setup password (continued) Password type Description Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.

  • Page 82: Clearing Cmos Settings

    2. Wait for one minute. 3. Exit Service Mode. Clearing BIOS (System Setup) and System passwords About this task To clear the computer or BIOS passwords, contact Dell technical support as described at Contact Support. For more information, go to Dell Support Site.

  • Page 83: Updating The Bios Using The Usb Drive In Windows

    Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 84: Chapter 6: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
  • Page 85 The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 20. Diagnostic-light codes ...

  • Page 86: Supportassist | On-Board Diagnostics

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the primary operating system due to software or hardware failures.
  • Page 87 6. Turn on the modem. 7. Turn on the computer. Troubleshooting...

  • Page 88: Self-Help Resources

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources  Self-help resources Resource location Information about Dell products and services Dell Site My Dell app...

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