Lenovo ThinkBook Plus, 20TG, 20TG000PCA, 20TG004SUS Manual

Lenovo ThinkBook Plus, 20TG, 20TG000PCA, 20TG004SUS Manual

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Lenovo ThinkBook Plus, 20TG, 20TG000PCA, 20TG004SUS Manual

About this guide

  • This guide applies to Lenovo product model(s) listed below. Illustrations in this guide may look slightly different from your product model.
    Model name Machine type (MT)
    Lenovo ThinkBook Plus 20TG
  • This guide may contain information about accessories, features, and software that are not available on all models.
  • This guide contains instructions that are based on the Windows 10 operating system. These instructions are not applicable if you install and use other operating systems.
  • Microsoft® makes periodic feature changes to the Windows® operating system through Windows Update. As a result, the operating system related instructions may become outdated. Refer to Microsoft resources for the latest information.
  • The content of the guide is subject to change without notice. To obtain the latest version, go to https://support.lenovo.com.

Meet your computer

Top

Top View

1. E Ink touch screen Take notes, sketch or read content. The screen supports touch function.
2. Fingerprint reader light
  • Enroll your fingerprint
    • Blinking (for two seconds) and then solid white: The fingerprint reader is ready to enroll your fingerprint.
    • Off: Fingerprint enrolling is successful.
  • Sign-in with fingerprint
    • Blinking white: The fingerprint reader is ready.
    • Blinking amber: The fingerprint scan has failed.
    • Off: The fingerprint scan is successful or the fingerprint reader is not in use.

Front
Top View

1. Microphones Capture or record sound and voice.
2. Camera Capture still and moving images for taking photos, recording videos, and video chatting.
3. Camera light If the light is on, the camera is in use.
4. Screen Display text, graphics, and videos.
5. Wireless antennas Send and receive radio waves for the built-in wireless LAN (local area network) and Bluetooth module.
Note: The antennas are not visible from the outside of the computer.
6. Lenovo Precision Pen Write or draw on the E Ink touch screen.

Base
Base View

1. Keyboard Enter characters and interact with programs.
Note: The keyboard also includes hotkeys and function keys for changing settings and performing tasks quickly.
2. Touchpad Perform finger touch and all the functions of a traditional mouse.
Note: The touchpad also supports multi-touch function.

Left
Left View

1. Charging light Indicate whether the computer is connected to ac power.
  • Solid white: Connected to ac power; battery capacity 91%–100%
  • Solid amber: Connected to ac power; battery capacity 1%–90%
  • Off: Not connected to ac power
2. HDMITM connector Connect to a compatible digital audio device or video monitor, such as an HDTV.
3. Power connector/USB-CTM connector
  • Charge your computer with the included power cord and USB-C power adapter.
  • Charge USB-C compatible devices with an output voltage of 5 V and output current of 3 A.
  • Transfer data at USB 3.2 speed, up to 10 Gbps.
  • Connect to USB-C accessories to help expand your computer functionality. To purchase USB-C accessories, go to https://www.lenovo.com/accessories.
Note: When the battery power is below 10%, the connected USB-C accessories might not work correctly.
4. Combo audio jack Connect to headphones or headsets with a 3.5 mm (0.14 inch), 4-pole plug.
Note: This jack does not support standalone external microphones. If you use headsets, choose one with a single plug.
5. Speaker Produce sound.

Right
Right View

1. Speaker Produce sound.
2. Power light
  • On: The computer is turned on.
  • Off: The computer is turned off or in hibernation mode.
  • Blinking: The computer is in sleep mode.
3. Power button/Fingerprint reader
  • Press the button to turn on the computer or put the computer into sleep mode.
  • Enroll and read your fingerprint for user authentication.
4. USB (3.2 Gen 1) Type-A connector Connect a USB-compatible device, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.
5. USB (3.2 Gen 1) Type-A connector (always-on) The always-on connector can charge external devices when the computer is turned off, in sleep or hibernation mode. The always-on function can be turned on or off in the UEFI/BIOS setup utility. Note: If Lenovo Vantage is pre-installed on your computer, you can also set always-on function from within that software.

Features and specifications

Dimensions
  • Width: 308.36 mm (12.14 inches)
  • Depth: 217.2 mm (8.55 inches)
  • Thickness: 17.4 mm (0.69 inches)
ac power adapter
  • Input: 100 V ac–240 V ac, 50 Hz–60 Hz
  • Output: 20 V dc, 3.25 A
  • Power: 65 W
Battery pack
  • Capacity: 45 Wh
  • Number of cells: 4
Microprocessor To view the microprocessor information of your computer, right-click the Start button and then select System.
Memory
  • Type: Double data rate 4 (DDR4)
  • Number of slots: 1
Storage device
  • Type: M.2 solid-state drive
  • Bus: PCI Express
Screen
  • Size: 337.82 mm (13.3 inches)
  • Display resolution: 1920 × 1080 pixels
E Ink touch screen
  • Size: 274.32 mm (10.8 inches)
  • Display resolution: 1920 × 1080 pixels (16 Gray Level)
Keyboard
  • Function keys
  • Hotkeys
  • Keyboard backlight*
Connectors and slots
  • Combo audio jack
  • USB 3.2 Type-A connector × 2 (one connector with Always-On function)
  • One USB-C connector (support power connector function)
  • HDMI connector
Security features
  • Fingerprint reader
  • UEFI/BIOS passwords
    • Administrator password
    • User password
    • Master hard disk password
    • User hard disk password
Wireless features
  • Bluetooth
  • Wireless LAN

* for selected models

Note: The battery capacity is the typical or average capacity as measured in a specific test environment. Capacities measured in other environments may differ but are no lower than the rated capacity (see product label).

Statement on USB transfer rate

Depending on many factors such as the processing capability of the host and peripheral devices, file attributes, and other factors related to system configuration and operating environments, the actual transfer rate using the various USB connectors on this device will vary and will be slower than the data rate listed below for each corresponding device.

USB device Data rate (Gbit/s)
3.2 Gen 1 5
3.2 Gen 2 10
3.2 Gen 2 × 2 20

Operating environment

Maximum altitude (without pressurization)
3048 m (10 000 ft)

Temperature

  • At altitudes up to 2438 m (8000 ft)
    • Operating: 5°C to 35°C (41°F to 95°F)
    • Storage: 5°C to 43°C (41°F to 109°F)
  • At altitudes above 2438 m (8000 ft)
    • Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F)
      Note: When you charge the battery, its temperature must be no lower than 10°C (50°F).

Relative humidity

  • Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)
  • Storage: 5% to 95% at wet-bulb temperature 27°C (81°F)

Get started with your computer

Get started with Windows 10

Learn the basics of Windows 10 and start working with it right away. For more information about Windows 10, see the Windows help information.

Windows account

You must create at least one account to use the Windows operating system. It can be either a local account or a Microsoft account.

Local accounts
A local account is created on a particular Windows-enabled device and it can only be used on that device. It is recommended that you set a password for each local account to prevent unauthorized access to the device.

Microsoft accounts
A Microsoft account is a user account that you use to sign in to Microsoft software and services. If you use Microsoft services like OneDrive, Outlook.com, Xbox Live, Office 365, and Skype, you might already have one. If you don't have it, you can create one for free.
There are two main benefits of using a Microsoft account:

  • Sign in only once. If you use a Microsoft account to sign in to Windows 10, you don't need to sign in again to use OneDrive, Skype, Outlook.com, and other Microsoft services.
  • Settings can be synced. If you use your Microsoft account to sign in to multiple Windows-enabled devices, certain Windows settings can be synced among the devices.

Switch between a local and a Microsoft account
If you are using a local account to sign in to Windows 10, you can switch to use a Microsoft account instead.

  1. Open the Start menu and select Settings ➙ Accounts.
  2. Select Sign in with a Microsoft account instead.
  3. If you already have a Microsoft account, enter the account name and password to sign in. Otherwise, select Create one to create a new Microsoft account.

Note: The device must have Internet access the first time you use a Microsoft account on that device.
If you want to switch back to use a local account, open the Start menu and select Settings ➙ Accounts ➙ Sign in with a local account instead.

Add additional user accounts
Your user account must be of the "Administrator" type to add additional user accounts to Windows.
Add additional user accounts if you need to share your computer with family members or other users.

  1. Open the Start menu and select Settings ➙ Accounts ➙ Family & other users.
  2. Select Add someone else to this PC.
    Note: To add family members, you need to sign in with a Microsoft account.
  3. Set the user name and password for the user account.

Enroll your fingerprint
If your computer includes a fingerprint reader, you can enroll your fingerprint for Windows sign-in.

  1. Open the Start menu and select Settings ➙ Accounts ➙ Sign-in options.
    Note: If you are using a local account, the account must be password protected. Otherwise, you cannot enroll fingerprints.
  2. Select Windows Hello Fingerprint ➙ Set up ➙ Get started.
  3. Follow on-screen instructions to complete the enrollment. Create a PIN when prompted, in case your fingerprint cannot be recognized at Windows sign-in.
    Note: You can enroll more than one fingerprint.

Windows desktop

Windows desktop

1. Account Change account settings, lock the computer, or sign out of the current account.
2. Documents Open the Documents folder, a default folder to save your received files.
3. Pictures Open the Pictures folder, a default folder to save your received pictures.
4. Settings Open Settings.
5. Power Shut down, restart, or put the computer into sleep mode.
6. Start button Open the Start menu.
7. Windows Search Enter what you are looking for in the search box and get search results from your computer and the Web.
8. Task View Display all opened apps and switch between them.
9. Windows notification area Display notifications and status of some features.
10. Battery status icon Display power status and change battery or power settings.
11. Network icon Connect to an available wireless network and display the network status.
12. Action center Display the latest notifications from apps and provide quick access to some features.

Open the Start menu

  • Click the Start button.
  • Press the Windows logo key on the keyboard.

Open Control Panel

  • Open the Start menu and select Windows System ➙ Control Panel.
  • Use Windows Search.

Open an app

  • Open the Start menu and select the app you want to open.
  • Use Windows Search.

Lenovo Vantage and Lenovo PC Manager

Lenovo Vantage and Lenovo PC Manager is software developed by Lenovo. Using the software, you can:

  • View product information
  • View warranty and support information
  • Run hardware scan and diagnose problems
  • Change hardware settings
  • Update Windows, drivers, and UEFI/BIOS

Lenovo Vantage or PC Manager may be pre-installed on your computer. To open it, enter the software name in Windows Search and select the matched result.
Note: If Lenovo Vantage is not pre-installed, you can download it from Microsoft Store.

Connect to Wi-Fi networks

If your computer includes a wireless adapter, you can connect your computer to Wi-Fi networks.

  1. Click the network icon in the Windows notification area. A list of nearby networks is displayed.
    Note: If no network is displayed, check to ensure that the airplane mode is not turned on.
  2. Select a network and click Connect. Provide security key if prompted.
    Note: The network key is usually managed by the network administrator.

Forget a Wi-Fi network

Windows saves a list of Wi-Fi networks you have connected to, along with their passwords and other settings. By doing this, your computer is automatically connected when it is in the range of a previously connected network. However, if the network password has been changed, you need to forget the network in order to enter a new password.

  1. Select Start ➙ Settings ➙ Network & Internet ➙ Wi-Fi.
  2. Click Manage known networks.
  3. Click the network name and click Forget.

Turn airplane mode on and off

Airplane mode is a convenient setting to turn all wireless communications of your computer on and off. You may need to turn it on when boarding an airplane.

  1. Click the action center icon in the Windows notification area.
  2. Click the Airplane mode icon to turn it on or off.
    Note: Click Expand if you cannot find the airplane mode icon.

Interact with your computer

The E Ink touch screen
The lower right corner of the E Ink touch screen homepage has three function icons. Tap the icons to quickly enter the corresponding functions.

E Ink Note Select the E Ink Note icon to enter E Ink Note.
Note: Your E Ink notes are auto-saved as you write so that you can keep focused on your work.
E Ink Reader Select the E Ink Reader icon to enter the E Ink Reader. The E Ink Reader supports TXT, Mobi, PDF and Epub files.
E Ink touch screen setting Open the E Ink touch screen setting.

To learn more about using the E Ink touch screen, go to https://support.lenovo.com/solutions/thinkbook_plusvideo to watch the instructional video.

Writing method
Select on the E Ink Note toolbar to switch between using touch and the Lenovo Precision Pen to write or draw.
Touch and Lenovo Precision Pen options cannot be simultaneously used to write or draw.

Lenovo Precision Pen
The Lenovo Precision Pen has a magnet allowing it to attach to the designated area of your device for ease and portability.
With the Lenovo Precision Pen and the E Ink Note application, you can create notes on the E Ink touch screen and enjoy a natural writing experience.
Lenovo Precision Pen

1. Bluetooth button
  1. On the Windows desktop, select ➙ Devices ➙ Bluetooth and other devices ➙ Add Bluetooth or other devices ➙ Bluetooth.
  2. Press and hold the Bluetooth button for at least 3 seconds until the LED indicator blinks white.
  3. On your device, select Lenovo Precision Pen and start pairing.
    Note: After connecting with Bluetooth, you can view or change functions of the Bluetooth button according to your preferences: On the Windows desktop, select ➙ Devices ➙ Pen and Windows Ink.
2. Pen status light
  • Blinking slow white: Bluetooth is in the process of pairing.
  • Blinking fast white: Bluetooth has been paired.
  • Blinking slow amber: The battery is low.
3. Upper side button
  • E Ink Note mode: Hold down the upper side button and drawing a circle around content will display the operation pop-up menu for the selected content.
  • E Ink Reader mode: Hold down the upper side button to highlight the selected content. The function of the button depends on the software version. Some versions may not have the highlight function.
4. Lower side button Hold down the lower side button and move the tip over the area you want to erase.
5. Tip Write or draw on the E Ink touch screen.

Install pen battery
Install pen battery

Notes:

  • AAAA alkaline battery may not be included in some countries and regions. Please purchase separately.
  • Please handle the Lenovo Precision Pen with care. The pen contains sensitive electronic components including a battery. Dropping it may cause damage.

Keyboard hotkeys
Some keys on the keyboard are printed with icons. These keys are called hotkeys and can be pressed alone or in combination with the Fn key to open certain apps or change certain settings quickly. The functions of the hotkeys are symbolized by the icons printed on them.

Hotkey Function
Mute/Unmute sound.
Decrease/Increase system volume.
Mute/Unmute the microphone.
Reload Web pages or refresh the screen.
Enable/Disable the touchpad.
Turn airplane mode on and off.
Enable/Disable the integrated camera.
Lock the screen.
Switch display devices.
Increase/Decrease screen brightness.
Answer Skype for BusinessTM calls.
Note: Supported on select versions of Skype for Business.
Hang up Skype for Business calls.
Note: Supported on select versions of Skype for Business.
Turn on/off or adjust the brightness of the keyboard backlight.
Note: This hotkey must be used with the Fn key.

Hotkey mode
Some hotkeys share keys with function keys (F1 to F12). The hotkey mode is a UEFI/BIOS setting that changes how hotkeys (or function keys) are used.

Hotkey mode setting How to use hotkeys How to use function keys
Disabled Hold down the Fn key and press one of the hotkeys. Press the function keys directly.
Enabled Press the hotkeys directly. Hold down the Fn key and press one of the function keys.

Note: Hotkeys that do not share keys with function keys are not affected by the hotkey mode setting. They should always be used with the Fn key.

Explore your computer

Manage power

Use the information in this section to achieve the best balance between performance and power efficiency.

Check the battery status
The battery status icon or is in the Windows notification area. You can check the battery status, view the current power plan, and access battery settings quickly.
Click the battery status icon to display the percentage of battery power remaining and change the power mode. A warning message is displayed when the battery is low.

Charge the battery
When the remaining battery power is low, charge your battery by connecting your computer to ac power.
The battery is fully charged in about two to four hours. The actual charging time depends on the battery capacity, the physical environment, and whether you are using the computer.
Battery charging is also affected by its temperature. The recommended temperature range for charging the battery is between 10°C (50°F) and 35°C (95°F).
Note: To maximize the life of the battery, the computer does not start recharging the battery if the remaining power is greater than 95%.

Check the battery temperature
You can check the battery temperature in Lenovo Vantage or Lenovo PC manager.

  1. Open Lenovo Vantage.
  2. Click Hardware Settings ➙ Power.
  3. Locate the Power Status section and then click Show Details to view the battery temperature.
    Note: If you're using Lenovo PC Manager, select System hardware ➙ Battery.

Set power button behavior
By default, pressing the power button puts the computer to sleep mode. However, you can change the power button behavior in Windows Control Panel.

  1. Right-click the battery status icon in the Windows notification area.
  2. Select Power Options ➙ Choose what the power button does.

Change or create a power plan
A power plan is a set of power saving settings. You can choose a pre-defined power plan or you can create your own plans.

  1. Right-click the battery status icon in the Windows notification area.
  2. Select Power Options ➙ Change plan settings.

Set performance mode
Your computer can work in different performance modes. The performance and power consumption of the computer vary in different performance modes. Press Fn + Q to cycle through different performance modes.

Change settings in UEFI/BIOS setup utility

This section introduces what is UEFI/BIOS and the operations you can perform in its setup utility.

What is UEFI/BIOS setup utility
UEFI/BIOS is the first program that runs when a computer starts. UEFI/BIOS initializes hardware components and loads the operating system and other programs. Your computer may include a setup program (setup utility) with which you can change certain UEFI/BIOS settings.

Open the UEFI/BIOS setup utility

  1. Turn on or restart the computer.
  2. When the Lenovo logo appears on the screen, press F1 repeatedly.
    Note: For computers with hotkey mode enabled, press Fn + F1.

Change the startup sequence
You may need to change the startup sequence to allow the computer to start from another device or a network location.

  1. Open the UEFI/BIOS setup utility.
  2. Navigate to the Boot menu.
  3. Follow on-screen instructions to change the order of devices under Boot Priority Order.
    Note: You can also change startup sequence temporarily without opening the setup utility. To do so, start the computer. When the Lenovo logo appears, press F12 (or Fn + F12) repeatedly.

Change hotkey mode

  1. Open the UEFI/BIOS setup utility.
  2. Select Configuration ➙ Hotkey Mode and press Enter.
  3. Change the setting to Disabled or Enabled.
  4. Select Exit ➙ Exit Saving Changes.

Enable or disable always-on
For some Lenovo computers with always-on connectors, the always-on function can be enabled or disabled in the UEFI/BIOS setup utility.

  1. Open the UEFI/BIOS setup utility.
  2. Select Configuration ➙ Always On USB and press Enter.
  3. Change the setting to Disabled or Enabled.
  4. Select Exit ➙ Exit Saving Changes.

Set passwords in UEFI/BIOS setup utility

This section introduces the types of passwords that you can set in the UEFI (Unified Extensible Firmware Interface) or BIOS (Basic Input/Output System) setup utility.

Password types
You can set various types of passwords in the UEFI/BIOS setup utility.

Password type Pre-requisite Usage
Administrator password No You must enter it to start the setup utility.
User password The administrator password must be set. You can use the user password to start the setup utility.
Master hard disk password No You must enter it to start the operating system.
User hard disk password The master hard disk password must be set. You can use the user hard disk password to start the operating system.

Notes:

  • All passwords set in the setup utility consist of alphanumeric characters only.
  • If you start the setup utility using the user password, you can only change a few settings.

Set administrator password
You set the administrator password to prevent unauthorized access to the UEFI/BIOS setup utility.
Attention: If you forget the administrator password, a Lenovo authorized service personnel cannot reset your password. You must take your computer to a Lenovo authorized service personnel to have the system board replaced. Proof of purchase is required and a fee will be charged for parts and service.

  1. Open the UEFI/BIOS setup utility.
  2. Select Security ➙ Set Administrator Password and press Enter.
  3. Enter a password string that contains only letters and numbers and then press Enter
  4. Enter the password again and press Enter.
  5. Select Exit ➙ Exit Saving Changes.

Next time you start the computer, you must enter the administrator password to open the setup utility. If Power on Password is enabled, you must enter the administrator password or the user password to start the computer.

Change or remove administrator password
Only the administrator can change or remove the administrator password.

  1. Open the UEFI/BIOS setup utility using the administrator password.
  2. Select Security ➙ Set Administrator Password and press Enter.
  3. Enter the current password.
  4. In the Enter New Password text box, enter the new password.
  5. In the Confirm New Password text box, enter the new password again.
    Note: If you want to remove the password, press Enter in both text boxes without entering any character.
  6. Select Exit ➙ Exit Saving Changes.
    If you remove the administrator password, the user password is also removed.

Set user password
You must set the administrator password before you can set the user password.
The administrator of the setup utility might need to set a user password for use by others.

  1. Open the UEFI/BIOS setup utility using the administrator password.
  2. Select Security ➙ Set User Password and press Enter.
  3. Enter a password string that contains only letters and numbers and then press Enter. The user password must be different from the administrator password.
  4. Enter the password again and press Enter.
  5. Select Exit ➙ Exit Saving Changes.

Enable power-on password
If the administrator password has been set, you can enable power-on password to enforce greater security.

  1. Open the UEFI/BIOS setup utility.
  2. Select Security ➙ Power on Password and press Enter.
    Note: The administrator password must be set in advance.
  3. Change the setting to Enabled.
  4. Select Exit ➙ Exit Saving Changes.

If power-on password is enabled, a prompt appears on the screen every time you turn on the computer. You must enter the administrator or user password to start the computer.

Set hard disk password
You can set a hard disk password in the setup utility to prevent unauthorized access to your data.
Attention: Be extremely careful when setting a hard disk password. If you forget the hard disk password, a Lenovo authorized service personnel cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized service personnel to have the hard disk drive replaced. Proof of purchase is required and a fee will be charged for parts and service.

  1. Open the UEFI/BIOS setup utility.
  2. Select Security ➙ Set Hard Disk Password and press Enter.
    Note: If you start the setup utility using the user password, you cannot set hard disk password.
  3. Follow on-screen instructions to set both master and user passwords.
    Note: The master and user hard disk passwords must be set at the same time.
  4. Select Exit ➙ Exit Saving Changes.
    If the hard disk password is set, you must provide the correct password to start the operating system.

Change or remove hard disk password

  1. Open the UEFI/BIOS setup utility.
  2. Select Security.
  3. Change or remove the hard disk password.
    To change or remove master password, select Change Master Password and press Enter.
    Note: If you remove the master hard disk password, the user hard disk password is also removed.
    To change user password, select Change User Password and press Enter.
    Note: The user hard disk password cannot be removed separately.
  4. Select Exit ➙ Exit Saving Changes.

Reset or restore Windows

This section introduces the recovery options of Windows 10. Ensure that you read and follow the on-screen recovery instructions.
warningAttention: The data on your computer might be deleted during the recovery process. To avoid data loss, make a backup copy of all the data that you want to keep.

Windows 10 recovery options
Windows 10 provides several options for you to restore or reset your computer. The following table helps you decide which option to choose if you are having problems with Windows.

Problem Option
Your computer is not working well after installing apps, drivers, or updates. Restore to a system restore point.
Your computer is not working well and you don't know what causes the problem. Reset your computer.
You want to recycle or donate your computer. Reset your computer.
Windows cannot start properly. Use a recovery drive to restore or reset your computer.

Windows System Restore
System Restore is a tool included in Windows 10. It monitors changes to Windows system files and saves system state as a restore point. If your computer does not work well after installing apps, drivers, or updates, you can revert your system to a previous restore point.
Note: If you revert your system to a previous restore point, personal data is not affected.

System Restore creates restore points:

  • automatically (when it detects changes to Windows system files)
  • at regular intervals (if set up by the user)
  • at any time (if initiated manually by the user)
    Note: In order for System Restore to create restore points, system protection must be turned on for the system drive.

Create a system restore point manually
You can use Windows System Restore to create a restore point at any time.

  1. In the Windows 10 search box, enter Create a restore point and select the matched result.
  2. Select the System Protection tab and then select Create.
    Note: System protection must be turned on for the system drive (typically with drive letter C) before you can create restore points. Select a drive and then select Configure to turn on or disable system protection.

Restore from a system restore point

  1. In Windows 10 search box, enter Recovery and select the matched result.
  2. Select Open System Restore ➙ Next.
  3. Select a restore point and then select Next ➙ Finish.
    Note: You may select Scan for affected programs to check which program and driver installation is associated with a particular restore point.

Reset Windows
If Windows is not running well as usual, you can choose to reset it.

  1. Open the Start menu and then select Settings ➙ Update & Security ➙ Recovery.
  2. Under Reset this PC, click Get started.
  3. Choose either Keep my files or Remove everything.
    warningAttention: Back up personal data before choosing Remove everything.
  4. Follow on-screen instructions to complete the reset process.

Create a recovery drive
Use a USB drive (not supplied) to create a Windows recovery drive. If Windows will not start, you can use the recovery drive to restore or reset Windows.
Notes: Most USB drives utilize the Type-A connector. If your computer does not include a USB Type-A connector, you have two options:

  • Purchase and use a USB drive with the Type-C connector, or
  • Purchase and use a USB Type-C to Type-A adapter
  1. In the Windows 10 search box, enter Create a recovery drive and select the matched result.
  2. Make sure Back up system files to the recovery drive is selected and then select Next.
  3. Plug a USB drive into your computer, select it, and then select Next ➙ Create.

warningAttention: Previous files on the drive will be deleted. Back up personal files before using it to create a recovery drive.
When the recovery drive is created, you may see a Delete the recovery partition from your PC option. If you want to free up drive space on your computer, select it and then select Delete. Otherwise, select Finish.

Use a recovery drive to restore or reset Windows
If Windows cannot start, you can use a recovery drive (created in advance) to restore or reset Windows.

  1. Connect the recovery drive to your computer; restart your computer and set it to start from the recovery drive.
    Note: For computers without a USB Type-A connector, you may need to purchase and use an adapter (USB Type-C to Type-A) to use a recovery drive.
  2. On the Choose an option screen, select Troubleshoot.
  3. Choose a recovery option.
    Select Advanced Options ➙ System Restore to restore your computer to a system restore point.
    Or select Recover from a drive to reset your computer.
    Note: If you did not select the Back up system files to the recovery drive option when creating the recovery drive, Recovery from a drive is not available.
    warningAttention: All personal files created on your computer will be deleted after recovering from the drive.

Frequently asked questions

How do I open the Control Panel?

  • Open the Start menu and select Windows System ➙ Control Panel.
  • Use Windows Search.

How should I turn off my computer?

Open the Start menu and select Power ➙ Shut down.

How do I partition my storage drive?

Refer to https://support.lenovo.com/solutions/ht503851

What should I do if my computer stops responding

Press and hold the power button until the computer turns off. Then restart the computer.
What should I do if I spill liquid on the computer?
  1. Carefully unplug the ac power adapter and turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits.
    warningAttention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable.
  2. Wait until you are certain that all the liquid is dry before turning on your computer.

    Do not try to drain out the liquid by turning over the computer. If your computer has keyboard drainage holes on the bottom, the liquid will be drained out through the holes.
Where can I get the latest device drivers and UEFI/BIOS?
  • Lenovo Vantage or Lenovo PC Manager
  • Lenovo Support Web site at https://support.lenovo.com

Help and support

Self-help resources

Use the following self-help resources to learn more about the computer and troubleshoot problems.

Resources How to access?
Use Lenovo Vantage or Lenovo PC Manager to:
  • Download and install the latest drivers and firmware.
  • Configure hardware settings
  • Diagnose computer hardware problems.
  • Check the computer warranty status.
  • Open the Start menu and select Lenovo Vantage or PC Manager.
  • Use Windows Search.
Lenovo Support Web site with the latest support information of the following:
  • Drivers and software
  • Diagnostic solutions
  • Product and service warranty
  • Product and parts details
  • Knowledge base and frequently asked questions
Visit https://support.lenovo.com
Windows help information
  • Open the Start menu and select Get Help or Tips.
  • Use Windows Search or the Cortana® personal assistant.
  • Microsoft support Web site:https://support.microsoft.com

What is a CRU?

Customer replaceable units (CRUs) are parts that can be upgraded or replaced by the customer. A Lenovo computer may contain the following types of CRUs:

Self-service CR
Parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost.

Optional-service CRU
Parts that can be installed or replaced by customers with a greater skill level. Trained service technicians can also provide service to install or replace the parts under the type of warranty designated for the customer's machine.

If you intend to install a CRU, Lenovo will ship the CRU to you. You might be required to return the defective part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. For full details, see the Lenovo Limited Warranty at https://www.lenovo.com/warranty/llw_02.

CRUs for your product model

The table below lists the CRUs and CRU types that are defined for your product model.

Part Self-service CRU Optional-service CRU
Power cord X
ac power adapter X
Lenovo Precision Pen X

Note: CRU replacement instruction is provided in one or more of the following publications and are available from Lenovo at any time upon your request.
the product User Guide
the printed publications that came with the product

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center.

Before you contact Lenovo
Record product information and problem details before you contact Lenovo.

Product information Problem symptoms and details
  • Product name
  • Machine type and serial number
  • What is the problem? Is it continuous or intermittent?
  • Any error message or error code?
  • What operating system are you using? Which version?
  • Which software applications were running at the time of the problem?
  • Can the problem be reproduced? If so, how?

Note: The product name and serial number can usually be found on the bottom of the computer, either printed on a label or etched on the cover.

Lenovo Customer Support Center
During the warranty period, you can call Lenovo Customer Support Center for help.

Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist.
Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

Services available during the warranty period

  • Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
  • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

Services not covered

  • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
  • Identification of software problem sources
  • Configuration of UEFI/BIOS as part of an installation or upgrade
  • Changes, modifications, or upgrades to device drivers
  • Installation and maintenance of network operating systems (NOS)
  • Installation and maintenance of programs

For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see "Warranty information" in the Safety and Warranty Guide that comes with your computer.

Purchase additional services

During and after the warranty period, you can purchase additional services from Lenovo at https://www.lenovo.com/services.
Service availability and service name might vary by country or region.

Documents / Resources

References

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Lenovo ThinkBook Plus, 20TG, 20TG000PCA, 20TG004SUS Manual

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