Extended Crashinfo Files - Cisco WS-C2960-24LC-S Software Configuration Manual

Chapter 32 Troubleshooting
Using the crashinfo Files
file is created, you can use the rename privileged EXEC command to rename it, but the contents of the
renamed file will not be displayed by the show tech-support privileged EXEC command. You can
delete crashinfo files by using the delete privileged EXEC command.
You can display the most recent basic crashinfo file (that is, the file with the highest sequence number
at the end of its filename) by entering the show tech-support privileged EXEC command. You also can
access the file by using any command that can copy or display files, such as the more or the copy
privileged EXEC command.

Extended crashinfo Files

In Cisco IOS Release 12.2(25)SEC or later, the switch creates the extended crashinfo file when the
system is failing. The information in the extended file includes additional information that can help
determine the cause of the switch failure. You provide this information to the Cisco technical support
representative by manually accessing the file and using the more or the copy privileged EXEC
command.
Extended crashinfo files are kept in this directory on the flash file system:
flash:/crashinfo_ext/.
The filenames are crashinfo_ext_n where n is a sequence number.
You can configure the switch to not create the extended creashinfo file by using the no exception
crashinfo global configuration command.
Catalyst 2960 Switch Software Configuration Guide
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