Axis Q635 LE Series User Manual

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AXIS Q635x-LE Series PTZ Camera

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Page 1 AXISQ635x-LESeriesPTZCa mera AXIS Q635x-LE Series PTZ Camera AXIS Q6355-LE PTZ Camera AXIS Q6358-LE PTZ Camera User manual...
Page 2: Table Of Contents
AXIS Q635x-LE Series PTZ Camera Table of Contents Installation ..............................5 Get started..............................6 Find the device on the network.........................6 Browser support ..........................6 Open the device's web interface........................6 Create an administrator account.......................6 Secure passwords ............................6 Make sure that no one has tampered with the device software ..............7 Configure your device.............................8...
Page 3 LED indicators............................71 SD card slot ............................71 Buttons ..............................72 Control button ..........................72 Power button ..........................72 Connectors ............................72 Network connector .........................72 Clean your device............................73 Troubleshooting............................74 Reset to factory default settings ......................74 AXIS OS options ............................74 Check the current AXIS OS version ......................74...
Page 4 AXIS Q635x-LE Series PTZ Camera Upgrade AXIS OS...........................74 Technical issues, clues, and solutions.......................75 Performance considerations ........................77 Contact support ............................78...
Page 5: Installation
To watch this video, go to the web version of this document. How to install a Q63 series PTZ camera (the product used in this video is AXIS Q6315-LE PTZ Camera, but the steps are the same for all products in the Q63 series).
Page 6: Get Started
Open the device's web interface Open a browser and type the IP address or host name of the Axis device. If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.
Page 7: Make Sure That No One Has Tampered With The Device Software
Make sure that no one has tampered with the device software To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack: Reset to factory default settings. See Reset to factory default settings, on page 74.
Page 8: Configure Your Device
Use the Tone mapping slider to adjust the amount of WDR. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr. Verify the pixel resolution To verify that a defined part of the image contains enough pixels to, for example, recognize license plates, you can use the pixel counter.
Page 9: Hide Parts Of The Image With Privacy Masks
AXIS Q635x-LE Series PTZ Camera ABC 123 Go to Video > Image. Click Click for Pixel counter. In the camera’s live view, adjust the size and position of the rectangle around the area of interest, for example where you expect license plates to appear.
Page 10: Show A Text Overlay
AXIS Q635x-LE Series PTZ Camera Select the image and a position. You can also drag the overlay image in the live view to change the position. Show a text overlay You can add a text field as an overlay in the video stream. This is useful for example when you want to display the date, time or a company name in the video stream.
Page 11: View And Record Video
AXIS Q635x-LE Series PTZ Camera Enter a name for the guard tour and specify the pause length between each tour. Click Start recording tour to start recording the pan/tilt/zoom movements. When you’re satisfied, click Stop recording tour. Click Done. To schedule the guard tour, go to System > Events.
Page 12: Set Up Rules For Events
Before you start: • Make sure you have an SD card installed. Make sure that AXIS Object Analytics is running: Go to Apps > AXIS Object Analytics. Start the application if it is not already running. Make sure you have set up the application according to your needs.
Page 13: Direct The Camera To A Preset Position When The Camera Detects Motion
Set up motion detection: Go to Apps and start and open AXIS Object Analytics. Create an object in area scenario for vehicles, with an include area that covers the entrance of the gate. Create a rule: Go to System >...
Page 14: Pair The Camera With A Radar
For more information about how to configure your radar, see the user manual at help.axis.com. Note When you upgrade the AXIS OS version for the camera, make sure to also upgrade AXIS OS for the radar to keep your system up-to-date. We recommend using a device management system like AXIS Device Manager.
Page 15: The Web Interface
Status Device info Shows the device information, including AXIS OS version and serial number. Upgrade AXIS OS: Upgrade the software on your device. Takes you to the Maintenance page where you can do the upgrade. Time sync status Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until the next sync.
Page 16: Video
Shows what kind of access to the device that is active, what encryption protocols are in use, and if unsigned apps are allowed. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.
Page 17 AXIS Q635x-LE Series PTZ Camera Important We recommend you not to use multiple image correction features at the same time, since it can lead to performance issues. Barrel distortion correction (BDC) : Turn on to get a straighter image if it suffers from barrel distortion.
Page 18: Image
AXIS Q635x-LE Series PTZ Camera Image Appearance Scene profile : Select a scene profile that suits your surveillance scenario. A scene profile optimizes image settings, including color level, brightness, sharpness, contrast, and local contrast, for a specific environment or purpose.
Page 19 AXIS Q635x-LE Series PTZ Camera : Turn on to make both bright and dark areas of the image visible. Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
Page 20 AXIS Q635x-LE Series PTZ Camera Light environment: • Automatic: Automatic identification and compensation for the light source color. This is the recommended setting which can be used in most situations. • Automatic – outdoors : Automatic identification and compensation for the light source color.
Page 21 AXIS Q635x-LE Series PTZ Camera IR-cut filter: • Auto: Select to automatically turn on and off the IR-cut filter. When the camera is in day mode, the IR-cut filter is turned on and blocks incoming infrared light, and when in night mode, the IR-cut filter is turned off and the camera’s light sensitivity increases.
Page 22 AXIS Q635x-LE Series PTZ Camera Exposure mode: • Automatic: The camera adjusts the aperture, gain, and shutter automatically. • Automatic aperture : The camera adjusts the aperture and gain automatically. The shutter is fixed. • Automatic shutter : The camera adjusts the shutter and gain automatically. The aperture is fixed.
Page 23: Stream
AXIS Q635x-LE Series PTZ Camera • Right : Uses an area with a fixed size and position in the right part of the image to calculate the exposure. • Spot: Uses an area with a fixed size and position in the live view to calculate the exposure.
Page 24 Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects. When the scene is more static, Zipstream applies a lower bitrate, and thereby reduces the required storage.
Page 25 AXIS Q635x-LE Series PTZ Camera • Average: Select to automatically adjust the bitrate over a longer time period and provide the best possible image quality based on the available storage. – Click to calculate the target bitrate based on available storage, retention time, and bitrate limit.
Page 26: Overlays
AXIS Q635x-LE Series PTZ Camera Overlays : Click to add an overlay. Select the type of overlay from the dropdown list: • Text: Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots.
Page 27 Label: Enter the text label for the x axis. – Time window: Enter how long time the data is visualized. – Time unit: Enter a time unit for the x axis. – Y axis – Label: Enter the text label for the y axis.
Page 28: Privacy Masks
Start: Click to start AXIS Object Analytics. The application will run in the background, and you can create rules for events based on the application’s current settings. Open: Click to open AXIS Object Analytics. The application opens up in a new browser tab where you can configure its settings.
Page 29: Ptz
AXIS Q635x-LE Series PTZ Camera Producer: The app that produces the metadata. Below the app is a list of the types of metadata the app streams from the device. Channel: The channel that the app uses. Select to enable the metadata stream. Deselect for compatibility or resource management reasons.
Page 30 AXIS Q635x-LE Series PTZ Camera Settings • General settings – Name: Enter a name for the guard tour. – Play guard tour in random order: Turn on to make the camera move unpredictably between the preset positions during the guard tour.
Page 31: Limits
AXIS Q635x-LE Series PTZ Camera Limits To narrow down the area under surveillance, you can limit the PTZ movements. Save as Pan 0 : Click to set the current position as zero-point for pan coordinates. Pan-tilt limits: The camera uses the coordinates of the center of the image when you set pan-tilt limits.
Page 32: Motion
AXIS Q635x-LE Series PTZ Camera Motion Proportional speed : Turn on to set the maximum proportional speed. • Max proportional speed : Set a value between 1 and 1000 to limit the pan and tilt speed. Max proportional speed is defined as a percentage, where the value 1000 equals 1000%.
Page 33: Orientation Aid
• PTZ control queue: Turn on to place PTZ control requests in a queue. This displays the users status and position in the queue. To use the PTZ controls in AXIS Camera Station, turn off this setting. – Enter queue: Click to add your request for PTZ control to the queue.
Page 34: Autotracking
AXIS Q635x-LE Series PTZ Camera Autotracking Autotracking With autotracking, the camera automatically zooms in on and tracks moving objects, for example a vehicle or a person. You can manually select an object to track, or set up trigger areas and let the camera detect moving objects.
Page 35: Apps
AXIS Q635x-LE Series PTZ Camera Apps Add app: Install a new app. Find more apps: Find more apps to install. You will be taken to an overview page of Axis apps. Allow unsigned apps : Turn on to allow installation of unsigned apps.
Page 36 AXIS Q635x-LE Series PTZ Camera Synchronization: Select an option for the device’s date and time synchronization. • Automatic date and time (manual NTS KE servers): Synchronize with the secure NTP key establishment servers connected to the DHCP server. – Manual NTS KE servers: Enter the IP address of one or two NTP servers. When you use two NTP servers, the device synchronizes and adapts its time based on input from both.
Page 37: Network
AXIS Q635x-LE Series PTZ Camera Metric (m, km/h): Select for distance measurement to be in meters and speed measurement to be in kilometers per hour. U.S. customary (ft, mph): Select for distance measurement to be in feet and speed measurement to be in miles per hour.
Page 38 AXIS Q635x-LE Series PTZ Camera Assign DNS automatically: Select to let the DHCP server assign search domains and DNS server addresses to the device automatically. We recommend automatic DNS (DHCP) for most networks. Search domains: When you use a hostname that is not fully qualified, click Add search domain and enter a domain in which to search for the hostname the device uses.
Page 39 Specify all subdomains in a specific domain, for example .<domain name>.com One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: •...
Page 40: Security
– Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
Page 41 AXIS Q635x-LE Series PTZ Camera Certificates are used to authenticate devices on a network. The device supports two types of certificates: • Client/server certificates A client/server certificate validates the device’s identity, and can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.
Page 42 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
Page 43 AXIS Q635x-LE Series PTZ Camera Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or encryption keys. Blocking period: Enter the number of seconds to block a brute-force attack. Blocking conditions: Enter the number of authentication failures allowed per second before the block starts.
Page 44: Accounts
AXIS Q635x-LE Series PTZ Camera To install test software or other custom software from Axis on the device, you need a custom signed AXIS OS certificate. The certificate verifies that the software is approved by both the device owner and Axis. The software can only run on a specific device which is identified by its unique serial number and chip ID.
Page 45 AXIS Q635x-LE Series PTZ Camera Add SSH account: Click to add a new SSH account. • Enable SSH: Turn on to use SSH service. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
Page 46: Events
AXIS Q635x-LE Series PTZ Camera Client ID: Enter the OpenID username. Outgoing Proxy: Enter the proxy address for the OpenID connection to use a proxy server. Admin claim: Enter a value for the admin role. Provider URL: Enter the web link for the API endpoint authentication. Format should be https://[insert URL]/.
Page 47 AXIS Q635x-LE Series PTZ Camera Recipients You can set up your device to notify recipients about events or send files. Note If you set up your device to use FTP or SFTP, don’t change or remove the unique sequence number that’s added to the file names.
Page 48 AXIS Q635x-LE Series PTZ Camera Add a recipient: Click to add a recipient. Name: Enter a name for the recipient. Type: Select from the list: • – Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specified under System >...
Page 49 ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
Page 50: Mqtt
(IoT). It was designed for simplified IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device software can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
Page 51 AXIS Q635x-LE Series PTZ Camera MQTT client...
Page 52 AXIS Q635x-LE Series PTZ Camera Connect: Turn on or off the MQTT client. Status: Shows the current status of the MQTT client. Broker Host: Enter the hostname or IP address of the MQTT server. Protocol: Select which protocol to use.
Page 53 AXIS Q635x-LE Series PTZ Camera can let the broker deliver a message to other clients. This LWT message has the same form as an ordinary message and gets routed via the same mechanics. Send message: Turn on to send messages.
Page 54: Storage
AXIS Q635x-LE Series PTZ Camera Note Connect to an MQTT broker before you add MQTT overlay modifiers. Add overlay modifier: Click to add a new overlay modifier. Topic filter: Add the MQTT topic that contains the data you want to show in the overlay.
Page 55 IP address can change) or that you use DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.
Page 56: Stream Profiles
AXIS Q635x-LE Series PTZ Camera Important Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it. Unmount: Click to safely remove the SD card.
Page 57: Onvif
ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems. When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.
Page 58 AXIS Q635x-LE Series PTZ Camera Add accounts: Click to add a new ONVIF account. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
Page 59 AXIS Q635x-LE Series PTZ Camera Add media profile: Click to add a new ONVIF media profile. Profile name: Add a name for the media profile. Video source: Select the video source for your configuration. • Select configuration: Select a user-defined configuration from the list. The configurations in the drop-down list correspond to the device's video channels, including multiviews, view areas and virtual channels.
Page 60: Detectors
Edge-to-edge Pairing Pairing allows you to use a compatible Axis device as if it were part of the main device. Audio pairing allows you to pair with network speaker or microphone. Once paired, the network speaker acts as an audio out device where you can play audio clips and transmit sound through the camera. The network microphone will take up sounds from the surrounding area and make it available as an audio input device, usable in media streams and recordings.
Page 61: Logs
Close: Click to clear all fields. Connect: Click to establish connection to the device to pair with. Radar pairing allows you to pair a camera with a compatible Axis radar, and use the camera to configure both devices. Add: Add a device to pair with.
Page 62: Plain Config
Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.
Page 63: Maintenance
Note All Axis device software is digitally signed to ensure that you only install verified software on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Axis Edge Vault” at axis.com.
Page 64: Troubleshoot
AXIS Q635x-LE Series PTZ Camera Troubleshoot Reset PTR : Reset PTR if for some reason the Pan, Tilt, or Roll settings aren’t working as expected. The PTR motors are always calibrated in a new camera. But calibration can be lost, for example, if the camera loses power or if the motors are moved by hand.
Page 65: Learn More
Electromagnetic interference immunity Find out more about fiber-optic cable installations in the white paper “Long distance surveillance - Fiber-optic communication in network video” at axis.com/learning/white-papers. For information about how to install the media converter see the Installation Guide for this product.
Page 66: Privacy Masks
The image shows how the field of view and aspect ratio can change between two different capture modes. What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com. Privacy masks A privacy mask is a user-defined area that prevents users from viewing a part of the monitored area.
Page 67: Streaming And Storage
The available options are: H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
Page 68: Applications
1 Target bitrate Applications With applications, you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee.
Page 69: Metadata Visualization
For more information about the technology, go to axis.com/learning/white-papers and see the white paper “Edge-to-edge”. Radar pairing With edge-to-edge radar pairing, you can connect your camera to a compatible Axis radar and benefit from integrated radar features, such as speed detection.
Page 70 AXIS Q635x-LE Series PTZ Camera Radar pairing is a one-way setup where you pair one camera with one radar and use the camera to configure and maintain both devices. When paired, you can access the radar's settings and create rules for radar-specific events directly in the camera's web interface.
Page 71: Specifications
Don’t remove the SD card while the product is running. This device supports SD/SDHC/SDXC cards. For SD card recommendations, see axis.com. SD, SDHC, and SDXC Logos are trademarks of SD-3C LLC. SD, SDHC and SDXC are trademarks or...
Page 72: Buttons
To comply with the IP66-rated design of the camera and maintain the IP66 protection, the supplied RJ45 Push-pull Connector (IP66) shall be used. Alternatively, use the RJ45 IP66-rated cable with premounted connector which is available from your Axis reseller. Do not remove the plastic network connector shield from the camera.
Page 73: Clean Your Device
AXIS Q635x-LE Series PTZ Camera Clean your device You can clean your device with lukewarm water and mild, nonabrasive soap. NOTICE • Harsh chemicals can damage the device. Don’t use chemicals such as window cleaner or acetone to clean your device.
Page 74: Troubleshooting
LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates. Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.
Page 75: Technical Issues, Clues, And Solutions
Make sure the device remains connected to the power source throughout the upgrade process. Note When you upgrade the device with the latest AXIS OS version in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade.
Page 76 AXIS Camera Station Edge: free of charge, ideal for small systems with basic surveillance needs. • AXIS Camera Station 5: 30-day trial version free of charge, ideal for small to mid-size systems. • AXIS Camera Station Pro: 90-day trial version free of charge, ideal for small to mid-size systems.
Page 77: Performance Considerations
• The maximum frames per second is dependent on the utility frequency (60/ 50 Hz) of the Axis device. Can't select H.265 Web browsers don’t support H.265 decoding. Use a video management system or encoding in live view application that supports H.265 decoding.
Page 78: Contact Support
• Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support If you need more help, go to axis.com/support.

This manual is also suitable for:

Q6355-le Q6358-le