Chevrolet SUBURBAN 1993 Owner's Manual page 371

Customer Assistance Information
In order to file a claim, you will have to provide your name and address, the
vehicle identification number (VIN) of your vehicle, and a statement of the
nature of your complaint. BBB staff may
try
to help resolve your dispute
through mediation. If mediation is not successful, or if you do not wish to
participate in mediation, eligible customers may present their case to an
impartial third-party arbitrator at an informal hearing. The arbitrator will render
a decision in your case, which you may accept or reject. If you accept a
valid arbitrator decision, GM will be bound by that decision. The entire dispute
settlement process should ordinarily take about 40 days from the time you file
your complaint
to
the time a decision
is rendered (or
47 days if you did not
first contact your dealer or Chevrolet).
We encourage you
to
use this program before or instead of resorting to the
courts. We believe it offers advantages over courts in most jurisdictions
because it is fast, free of charge, and informal (lawyers are not usually
present, although you may retain one at your expense if you choose).
Arbitrators make decisions based on the principals of fairness and equity, and
are not required to duplicate the functions of courts by strictly applying state
or federal law. If you wish to go to court, however, we do not require that
you first file a claim with BBB AUTO LINE* unless state law provides
otherwise. Whatever your preference may be, remember that if you are
unhappy with the results of BBB AUTO LINE, you can still go to court
because an arbitrator's decision is binding on GM but not on you, unless you
accept it.
Eligibility is limited by vehicle agelmileage, and other factors. For further
information concerning the program, call the BBB at 1-800-955-5100. You may
also call the Chevrolet Customer Assistance Center.
*Some states may require that you file a claim with BBB AUTO LINE before
resorting to state-operated procedures (including court).
Reporting Safety Defects to the United
States Government
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA), in addition to notifying General
Motors.
If NHTSA receives similar complaints, it may open an investigation, and if it
finds that a safety defect exists in a group of vehicles,
it
may order a recall
and remedy campaign. However, NHTSA cannot become involved in individual
problems between you, your dealer, or General Motors.