Lenovo ThinkSystem SR650 V4 System Configuration Manual
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Lenovo ThinkSystem SR650 V4 System Configuration Manual

Lenovo ThinkSystem SR650 V4 System Configuration Manual

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ThinkSystem SR650 V4
System Configuration Guide
Machine Types: 7DGC, 7DGD, 7DGE, 7DGF, 7DLN, 7DK2

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  • Page 1 ThinkSystem SR650 V4 System Configuration Guide Machine Types: 7DGC, 7DGD, 7DGE, 7DGF, 7DLN, 7DK2...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: https://pubs.lenovo.com/safety_documentation/ In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Second Edition (May 2025) ©...

  • Page 3: Table Of Contents

    Safety inspection checklist ... iv Server package contents ... Identify the server and access the Lenovo XClarity Chapter 1. Introduction ..1 Controller .
  • Page 4 ThinkSystem SR650 V4 System Configuration Guide...

  • Page 5: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2025...

  • Page 6: Safety Inspection Checklist

    Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
  • Page 7 Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
  • Page 8 ThinkSystem SR650 V4 System Configuration Guide...

  • Page 9: Chapter 1. Introduction

    Chapter 1. Introduction The ThinkSystem SR650 V4 server (7DGC, 7DGD, 7DGE, 7DGF, 7DLN, 7DK2) is a 2-socket 2U rack server ® ® featuring Intel Xeon 6 processors with P-cores (Granite Rapids-SP, GNR-SP). With a very configuration- rich offering, it is a great choice for enterprises of all sizes that need industry-leading reliability, management, and security, as well as maximizing performance and flexibility for future growth.

  • Page 10: Tech Tips

    The server provides a QR code on the system service label, which is on the cover of the server, that you can scan using a QR code reader and scanner with a mobile device to get quick access to the Lenovo Service Information website.

  • Page 11: Security Advisories

    Security advisories Lenovo is committed to developing products and services that adhere to the highest security standards in order to protect our customers and their data. When potential vulnerabilities are reported, it is the responsibility of the Lenovo Product Security Incident Response Team (PSIRT) to investigate and provide information to our customers so they may put mitigation plans in place as we work toward providing solutions.
  • Page 12 – Servers with Compute Complex Neptune Core Module – Minimum: 32 GB (2 x 16 GB RDIMMs) – Maximum: 4 TB (16 x 256 GB 3DS RDIMMs) For a list of supported memory modules, see https://serverproven.lenovo.com ThinkSystem SR650 V4 System Configuration Guide...
  • Page 13 – ThinkSystem RAID 940-8e 4GB Flash PCIe Gen4 12Gb Adapter Notes: • *Custom form factor (CFF) adapters that are supported only for server models with 2.5-inch front drive bays. • For more information about the RAID/HBA adapters, see Lenovo ThinkSystem RAID Adapter and HBA Reference Chapter 1 Introduction...
  • Page 14 Controller 3 (XCC3), refer to https://pubs.lenovo.com/lxcc-overview/ – One XCC system management port (10/100/1000 Mbps) on the rear to connect to a systems-management network. This RJ-45 connector is dedicated to the Lenovo XClarity Controller functions and runs at 10/100/1000 Mbps speed. • Front connectors: –...
  • Page 15 System fan • Supported fan types: – Standard fan (60 x 60 x 38 mm, single-rotor, 24000 RPM) – Performance fan (60 x 60 x 56 mm, dual-rotor, 20000 RPM) – Ultra fan (60 x 60 x 56 mm, dual-rotor, 21000 RPM) •...
  • Page 16 • Only CRPS Premium PSUs support OVS, Zero Output Mode, and Virtual-Reseat (VR). • The following Lenovo XClarity Controller options are supported only when CRPS Premium PSUs are installed: – Power Redundant options such as Zero Output Mode and Non-redundant.
  • Page 17 Minimal configuration for debugging • Servers without Compute Complex Neptune Core Module – One processor in socket 1 – One memory module in slot 7 – One power supply unit – One HDD/SSD drive, one M.2 drive (if OS is needed for debugging) –...

  • Page 18: Mechanical Specifications

    – Without rack latches: 445 mm (17.5 inches) • Depth: 796 mm (31.3 inches) Note: The depth is measured with rack latches installed, but without the security bezel installed. Weight Up to 38.8 kg (85.5 lb), depending on the server configuration ThinkSystem SR650 V4 System Configuration Guide...

  • Page 19: Environmental Specifications

    Lenovo recommends that you consult with qualified experts in this field to determine whether you are in compliance with the applicable regulations.
  • Page 20 Environment Environment ThinkSystem SR650 V4 complies with ASHRAE Class A2 specifications with most configurations, and depending on the hardware configuration, also complies with ASHRAE Class A3 and Class A4 specifications. System performance may be impacted when the operating temperature is outside ASHRAE A2 specification.
  • Page 21 – Shipment/storage: 8% to 90% Water requirements Water requirements ThinkSystem SR650 V4 is supported in the following environment: • Maximum pressure: 3 bars • Water inlet temperature and flow rates: – For servers with Compute Complex Neptune Core Module, the water inlet temperature is 45°C (113°F), and the water flow rate is 1 lpm per server.
  • Page 22 If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.

  • Page 23: Management Options

    For more information, see Lenovo Neptune Direct Water-Cooling Standards. Management options The XClarity portfolio and other system management options described in this section are available to help you manage the servers more conveniently and efficiently.
  • Page 24 Important: Lenovo XClarity Provisioning Manager (LXPM) supported version varies by product. All versions of Lenovo XClarity Provisioning Manager are referred to as Lenovo XClarity Provisioning Manager and LXPM in this document, unless specified otherwise. To see the LXPM version supported by your server, go to https:// pubs.lenovo.com/lxpm-overview/...
  • Page 25 1. Most options can be updated through the Lenovo tools. Some options, such as GPU firmware or Omni- Path firmware require the use of supplier tools. 2. The server UEFI settings for option ROM must be set to Auto or UEFI to update firmware using Lenovo XClarity Administrator, Lenovo XClarity Essentials, or Lenovo XClarity Controller.
  • Page 26 5. Limited inventory. 6. Power management function is supported only by Lenovo XClarity Integrator for VMware vCenter. 7. It is highly recommended that you check the power summary data for your server using Lenovo Capacity Planner before purchasing any new parts.

  • Page 27: Chapter 2. Server Components

    “USB 3.2 Gen 1 (5Gbps) connector (optional)” on page “Mini DisplayPort connector” on page 22 “Drive bays” on page 22 “External diagnostics connector” on page 22 “Right rack latch (with front operator panel)” on page “Pull-out information tab” on page 23 © Copyright Lenovo 2025...

  • Page 28: Front View Of 2.5-Inch Chassis With M.2 Drive Bays

    “USB 3.2 Gen 1 (5Gbps) connector (optional)” on page “Drive bays” on page 22 “External diagnostics connector” on page 22 “Right rack latch (with front operator panel)” on page “Pull-out information tab” on page 23 ThinkSystem SR650 V4 System Configuration Guide...

  • Page 29: Front View Of E3.S Chassis With M.2 Drive Bays

    Front view of E3.S chassis with M.2 drive bays “Left rack latch” on page 22 “USB 3.2 Gen 1 (5Gbps) connector with USB 2.0 XCC system management (optional)” on page 22 “USB 3.2 Gen 1 (5Gbps) connector (optional)” on page “Mini DisplayPort connector”...

  • Page 30: Drive Bays

    The connector can function as a regular USB 3.2 Gen 1 connector to the host OS; it can be used to attach a USB-compatible device, such as a USB keyboard, USB mouse, or USB storage device. In addition, the connector can function as a USB 2.0 Lenovo XClarity Controller management port. USB 3.2 Gen 1 (5Gbps) connector The connector can be used to attach a USB-compatible device, such as a USB keyboard, USB mouse, or USB storage device.

  • Page 31: Buttons And Leds On The Front View

    Pull-out information tab The Lenovo XClarity Controller network access label is attached on the pull-out information tab. The default Lenovo XClarity Controller hostname and the IPv6 Link Local Address (LLA) are provided on the tab. For more information, see Set the network connection for the Lenovo XClarity Controller.

  • Page 32: Rear View

    “Drive bays” on page 26 “Power supply unit 2” on page 26 “OCP slot 2” on page 27 “XCC system management port (10/100/1000 Mbps)” “USB 3.2 Gen 1 (5Gbps) connectors” on page 26 on page 26 ThinkSystem SR650 V4 System Configuration Guide...
  • Page 33 “USB 3.2 Gen 1 (5Gbps) connector with USB 2.0 XCC “VGA connector” on page 26 system management (depending on the configuration)” on page 26 “Power supply unit 1” on page 26 “OCP slot 1” on page 27 Rear view with eight 2.5-inch rear drive bays and four PCIe slots “Drive bays”...
  • Page 34 The hot-swap redundant power supply units help you avoid significant interruption to the operation of the system when a power supply unit fails. You can purchase a power supply option from Lenovo and install the power supply unit to provide power redundancy without turning off the server.

  • Page 35: Leds On The Rear View

    • “LEDs on the XCC system management port” on page 47 OCP slots The server features two OCP slots at the rear and supports a maximum of two OCP modules. The OCP module provides two or four extra Ethernet connectors for network connections. Figure 2.
  • Page 36 “LEDs on the XCC system management port” on page Link LED of XCC system management port (10/100/ 1000 Mbps) Output and fault status LED of PSU 1 “Power-supply-unit LEDs” on page Input status LED of PSU 1 ThinkSystem SR650 V4 System Configuration Guide...

  • Page 37: Top View

    Top view This section provides information about the top view of the server. • “Top view with standard heat sinks” on page 29 • “Top view with Processor Neptune Core Module” on page 29 • “Top view with Compute Complex Neptune Core Module” on page 30 Notes: •...
  • Page 38 Riser cage for Neptune Core Module Top view with Compute Complex Neptune Core Module The illustration below singles out the module from other components in the chassis. The parts contained depend on the configuration of the server. ThinkSystem SR650 V4 System Configuration Guide...

  • Page 39: System-Board-Assembly Layout

    Outlet hose Inlet hose Hose holder Leakage detection sensor module Cold plate assembly Riser cage for Neptune Core Module System-board-assembly layout The illustrations in this section provide information about the connectors, switches, and jumpers that are available on the system board assembly. The following illustration shows the layout of the system board assembly which contains the system I/O board (DC-SCM) and the processor board.

  • Page 40: System-Board-Assembly Connectors

    The following illustrations show the internal connectors on the system I/O board (DC-SCM) and processor board. • “Servers without Compute Complex Neptune Core Module” on page 33 • “Servers with Compute Complex Neptune Core Module” on page 35 ThinkSystem SR650 V4 System Configuration Guide...
  • Page 41 Servers without Compute Complex Neptune Core Module Figure 5. Servers without Compute Complex Neptune Core Module OCP 3.0 network card connector 2 Power & PCIe connector 13 OCP expansion connector 2 Power & PCIe connector 12 System I/O board connector Power &...
  • Page 42 Power & PCIe connector 14 Leak detection connector 2 Power supply 2 connector Power & PCIe connector 15 Power connector 23 MicroSD socket Second management Ethernet connector Serial port connector TCM connector Lift handle ThinkSystem SR650 V4 System Configuration Guide...
  • Page 43 Servers with Compute Complex Neptune Core Module Figure 6. Servers with Compute Complex Neptune Core Module OCP 3.0 network card connector 2 Power & PCIe connector 13 System I/O board connector Power & PCIe connector 11 Power connector 21 Lift handle M.2 power connector 3V battery (CR2032) Power connector 20...

  • Page 44: System-Board-Assembly Switches

    • “Installation Guidelines”, “Handling static sensitive devices”, and “Power off the server ” in User Guide or Hardware Maintenance Guide. 2. Any system-board switch or jumper block that is not shown in the illustrations in this document are reserved. ThinkSystem SR650 V4 System Configuration Guide...
  • Page 45 Figure 7. System-board-assembly switches “Switch 1 (SW1)” on page 37 “Switch 2 (SW2)” on page 37 SW1 switch block The following table describes the functions of the SW1 switch block on the system board assembly. Table 3. SW1 switch block description Default position Description Switch-bit number...

  • Page 46: System Leds And Diagnostics Display

    The following illustrations and tables describe the problems that are indicated by the activity LED and the status LED. LEDs on hard disk drives or solid-state drives Figure 8. 2.5-inch/3.5-inch drive LEDs Figure 9. E3.S drive LEDs ThinkSystem SR650 V4 System Configuration Guide...

  • Page 47: External Diagnostics Handset

    Drive LED Status Description Drive activity LED Solid green The drive is powered but not active. Blinking green The drive is active. Solid yellow The drive has an error. The drive is being rebuilt. Blinking yellow (blinking slowly, about one flash per second) Drive status LED Blinking yellow (blinking rapidly, about four...
  • Page 48 The diagnostics device consists of an LCD display and 5 navigation buttons. LCD display Scroll buttons (up/down/left/right) Press the scroll buttons to locate and select system information. Select button Press the select button to select from the options in the menu. ThinkSystem SR650 V4 System Configuration Guide...
  • Page 49 Option flow diagram Note: SR650 V4 does not support the following functions: Request Virtual Reseat, Modify XCC Static IPv4 Address, Modify System Name, and Generate/Download FFDC Service Data. The external diagnostics handset displays various system information. Navigate through the options with the scroll keys.
  • Page 50 • Possible sources of the error CPU 1 Status: Configuration Error System VPD Information Sub Menu Example Machine Type: xxxx • Machine type and serial number Serial Num: xxxxxx • Universal Unique ID (UUID) Universal Unique ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx ThinkSystem SR650 V4 System Configuration Guide...
  • Page 51 System Firmware Sub Menu Example XCC Primary XCC Primary (Active) • Firmware level (status) Build: DVI399T • Build ID Version: 4.07 • Version number Date: 2020-04-07 • Release date XCC Backup XCC Backup (Active) • Firmware level (status) Build: D8BT05I •...

  • Page 52: Front-Operator-Panel Leds And Buttons

    • Modify XCC Static IPv4 Address/Net mask/Gateway • Modify System Name • Generate/Download FFDC Service Data Front-operator-panel LEDs and buttons The front operator panel of the server provides controls, connectors, and LEDs. Figure 10. Diagnostics panel ThinkSystem SR650 V4 System Configuration Guide...
  • Page 53 Power button with power status LED You can press the power button to power on the server when you finish setting up the server. You also can hold the power button for several seconds to power off the server if you cannot shut down the server from the operating system.

  • Page 54: Led On The Leakage Detection Sensor

    Each time you press the system ID button, the state of both the system ID LEDs changes. The LEDs can be changed to on, blinking, or off. You can also use the Lenovo XClarity Controller or a remote management program to change the state of the system ID LEDs to assist in visually locating the server among other servers.

  • Page 55: Leds On The Xcc System Management Port

    The following table describes the status that are indicated by the LED on the leakage detection sensor module. Leakage detection sensor LED (green) Descrip- • On: No liquid leakage or cable break alert. tion • Slow blinking (about two flashes per second): Cable break alert. •...
  • Page 56 • Yellow: The power supply unit may have failed. Dump the FFDC log from the system and contact Lenovo back-end support team for PSU data log reviewing. Zero-output mode can be disabled via Setup Utility or Lenovo XClarity Controller web interface. If you disable zero-output mode, both power supplies will be in the active state.

  • Page 57: M.2 Leds

    Figure 14. LED on a CRPS PSU (1) Figure 15. LED on a CRPS PSU (2) Power-supply-unit LED (bi-color, green and yellow) Status Description On (green) The server is on and the power supply unit is working normally. Blinking (green, The power supply unit is in firmware updating mode.

  • Page 58: System-Board-Assembly Leds

    PSoC firmware is working normally. System-board-assembly LEDs The following illustrations show the light-emitting diodes (LEDs) on the system board assembly. • “Processor-board LEDs” on page 51 • “System I/O board LEDs” on page 52 ThinkSystem SR650 V4 System Configuration Guide...
  • Page 59 2. Remove installed adapters/devices, one at a time, until you reach the minimal configuration for debugging. 3. (Trained technicians only) If the problem remains, capture FFDC log, and replace the processor board. 4. If the problem still remains, contact Lenovo Support. Chapter 2 Server components...
  • Page 60 Action If FPGA heartbeat LED is always off or always on, do the following: 1. Replace the processor board. 2. If the problem remains, contact Lenovo Support. DIMM error LEDs (amber) Description When a memory module error LED is lit, it indicates that the corresponding memory module has failed.
  • Page 61 Table 5. LEDs description Scenario Actions fault FPGA heart- heart- beat beat RoT security module fatal Replace the system I/O firmware failure board. Blink Replace the system I/O board. No system power (FPGA If the AC power is on, but the heartbeat LED off) system board assembly does not have power, then:...
  • Page 62 • If the XCC heartbeat LED is always blinking slow over 5 minutes, do the following: 1. Re-plug the power cord. 2. Check and ensure that the system I/O board is installed correctly. (Trained technicians only) Reinstall it if needed. 3. If the problem remains, contact Lenovo Support. ThinkSystem SR650 V4 System Configuration Guide...

  • Page 63: Chapter 3. Parts List

    2. Click Parts. 3. Enter the serial number to view a listing of parts for your server. It is highly recommended that you check the power summary data for your server using Lenovo Capacity Planner before purchasing any new parts.
  • Page 64 Figure 20. Server components (2.5-inch drive bay chassis) The parts listed in the following table are identified as one of the following: ThinkSystem SR650 V4 System Configuration Guide...
  • Page 65 Tier 1 CRU at your request with no service agreement, you will be charged for the installation. • T2: Tier 2 customer replaceable unit (CRU). You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 66: E3.S Bay Chassis

    2. Click Parts. 3. Enter the serial number to view a listing of parts for your server. It is highly recommended that you check the power summary data for your server using Lenovo Capacity Planner before purchasing any new parts.
  • Page 67 Figure 21. Server components (E3.S bay chassis) Chapter 3 Parts list...
  • Page 68 Tier 1 CRU at your request with no service agreement, you will be charged for the installation. • T2: Tier 2 customer replaceable unit (CRU). You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 69: Inch Drive Bay Chassis

    2. Click Parts. 3. Enter the serial number to view a listing of parts for your server. It is highly recommended that you check the power summary data for your server using Lenovo Capacity Planner before purchasing any new parts.
  • Page 70 Figure 22. Server components (3.5-inch drive bay chassis) The parts listed in the following table are identified as one of the following: ThinkSystem SR650 V4 System Configuration Guide...
  • Page 71 Tier 1 CRU at your request with no service agreement, you will be charged for the installation. • T2: Tier 2 customer replaceable unit (CRU). You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 72: Power Cords

    The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. • Power cords for a specific country or region are usually available only in that country or region. ThinkSystem SR650 V4 System Configuration Guide...

  • Page 73: Chapter 4. Unboxing And Setup

    They might be required to receive warranty service. Identify the server and access the Lenovo XClarity Controller This section contains instruction on how to identify your server and where to find the Lenovo XClarity Controller access information.
  • Page 74 Lenovo XClarity Controller network access label The Lenovo XClarity Controller (XCC) network access label is attached to the pull-out information tab in the front of the chassis, with MAC address accessible with a pull. After you receive the server, peel the XCC network access label away and store it in a safe place.
  • Page 75 Figure 24. Lenovo XClarity Controller network access label on the pull-out information tab Service information QR code On the inside surface of the tray cover, there is a quick response (QR) code that provides mobile access to service information. You can scan the QR code with a mobile device using a QR code reader application and get quick access to the Service Information web page.

  • Page 76: Server Setup Checklist

    4. If necessary, install the server into a standard rack cabinet. See “Install the server to rack” in User Guide or Hardware Maintenance Guide. 5. Connect all external cables to the server. See Chapter 2 “Server components” on page 19 connectors locations. Typically, you will need to connect the following cables: ThinkSystem SR650 V4 System Configuration Guide...
  • Page 77 • You can press the power button. • The server can restart automatically after a power interruption. • The server can respond to remote power-on requests sent to the Lenovo XClarity Controller. Note: You can access the management processor interface to configure the system without powering on the server.
  • Page 78 ThinkSystem SR650 V4 System Configuration Guide...

  • Page 79: Chapter 5. System Configuration

    The following methods are available to set the network connection for the Lenovo XClarity Controller if you are not using DHCP: • If a monitor is attached to the server, you can use Lenovo XClarity Provisioning Manager to set the network connection.

  • Page 80: Update The Firmware

    Server support To see if your server supports accessing Lenovo XClarity Controller through the USB port, check one of the following: • Refer to Chapter 2 “Server components” on page • If there is a wrench icon on the USB port of your server, you can set the management USB port to connect to Lenovo XClarity Controller.
  • Page 81 Enterprise Server (SLES) operating system distributions. Machine-type-specific firmware-only Update Bundles (Service Packs) are also available. Firmware updating tools See the following table to determine the best Lenovo tool to use for installing and setting up the firmware: Tool Update Drive...
  • Page 82 4. Bare Metal Update (BMU) only. • Lenovo XClarity Provisioning Manager From Lenovo XClarity Provisioning Manager, you can update the Lenovo XClarity Controller firmware, the UEFI firmware, and the Lenovo XClarity Provisioning Manager software. Note: By default, the Lenovo XClarity Provisioning Manager Graphical User Interface is displayed when you start the server and press the key specified in the on-screen instructions.
  • Page 83 • Lenovo XClarity Controller If you need to install a specific update, you can use the Lenovo XClarity Controller interface for a specific server. Notes: – To perform an in-band update through Windows or Linux, the operating system driver must be installed and the Ethernet-over-USB (sometimes called LAN over USB) interface must be enabled.

  • Page 84: Configure The Firmware

    In addition, you can choose to make the text-based interface the default interface that is displayed when you start LXPM. To do this, go to Lenovo XClarity Provisioning Manager ➙ UEFI Setup ➙ System Settings ➙ <F1>Start Control ➙ Text Setup. To start the server with Graphic User Interface, select Auto or Tool Suite.

  • Page 85: Memory Module Configuration

    • Lenovo XClarity Controller You can configure the management processor for the server through the Lenovo XClarity Controller Web interface, the command-line interface, or Redfish API. For information about configuring the server using Lenovo XClarity Controller, see: “Configuring the Server” section in the XCC documentation compatible with your server at https:// pubs.lenovo.com/lxcc-overview/...

  • Page 86: Deploy The Operating System

    OS logical drives or volumes. An introduction to RAID is available at the following Lenovo Press website: https://lenovopress.com/lp0578-lenovo-raid-introduction Detailed information about RAID management tools and resources is available at the following Lenovo Press website: https://lenovopress.com/lp0579-lenovo-raid-management-tools-and-resources Intel VROC...

  • Page 87: Back Up The Server Configuration

    Make sure that you create backups for the following server components: • Management processor You can back up the management processor configuration through the Lenovo XClarity Controller interface. For details about backing up the management processor configuration, see: “Backing up the BMC configuration” section in the XCC documentation compatible with your server at https://pubs.lenovo.com/lxcc-overview/...
  • Page 88 ThinkSystem SR650 V4 System Configuration Guide...

  • Page 89: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 90: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 91: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
  • Page 92 ThinkSystem SR650 V4 System Configuration Guide...

  • Page 93: Appendix B. Documents And Supports

    Duty Full Depth Rack Cabinets User Guide, see ThinkSystem Heavy Duty Full Depth Rack Cabinets User Guide. Support websites This section provides driver and firmware downloads and support resources. Support and downloads • Drivers and Software download website for ThinkSystem SR650 V4 © Copyright Lenovo 2025...
  • Page 94 • Operating System Installation Instructions – https://pubs.lenovo.com/thinksystem#os-installation • Submit an eTicket (service request) – https://support.lenovo.com/servicerequest • Subscribe to Lenovo Data Center Group product notifications (Stay up to date on firmware updates) – https://datacentersupport.lenovo.com/solutions/ht509500 ThinkSystem SR650 V4 System Configuration Guide...

  • Page 95: Appendix C. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 96: Trademarks

    (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

  • Page 97: Taiwan Region Bsmi Rohs Declaration

    Contacts are available for Taiwan Region import and export information. TCO Certified Selected models/configurations meet the requirements of TCO Certified. Note: TCO Certified is an international third-party sustainability certification for IT products. For details, go to https://www.lenovo.com/us/en/compliance/tco/. Appendix C. Notices...
  • Page 98 ThinkSystem SR650 V4 System Configuration Guide...

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