Common Problems And Solutions - F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE Administrator's Manual

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Common Problems and Solutions

Checking F-Secure Anti-Virus for Microsoft Exchange
F-Secure Management Agent uses Logfile.log (in F-Secure / Common
directory) for logging of all the alerts on the host.
Logfile.log contains all the alerts generated by the host, regardless of the
severity. Logfile.log file size can be configured in F-Secure Management
Agent / Settings / Alerting / Alert Agents / Logfile / Maximum File Size.
If you think that you have some problem with F-Secure Anti-Virus for
Microsoft Exchange, check that both F-Secure Anti-Virus for Microsoft
Exchange and F-Secure Content Scanner Server are up and running.
1. Make sure that F-Secure Anti-Virus for Microsoft Exchange service
and all its processes have started.
Open Services in the Windows Control Panel and check that the
F-Secure Anti-Virus for Microsoft Exchange service has started.
Open the Windows Task Manager and check that the following
processes are running:
fshkmngr.exe fsmb32.exe
fswbsthk.exe fameh32.exe
fsobmngr.exe fch32.exe
fsma32.exe fsm32.exe
fnrb32.exe
2.
To make sure that F-Secure Content Scanner Server accepts
connections, start a telnet session to the F-Secure Content Scanner
Server machine to the port 18971. If you have specified a different
SCIP port, use that port instead.