F-Secure Automatic Update Agent Troubleshooting - F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE Administrator's Manual

C.6 F-Secure Automatic Update Agent
Troubleshooting
The F-Secure Automatic Update Agent log file may be useful when
solving problems when virus and/or spam definition databases do
not update properly. Open the F-Secure Automatic Update Agent
from F-Secure Settings and Statistics and click
view a detailed log of actions of the F- Secure Automatic Update
Agent.
Q. How can I verify that updating the virus and spam definition
databases really works?
A. First, open the F-Secure Automatic Update Agent window from
F-Secure Settings and Statistics and select the Received Packages
tab. If a virus definitions database update has been downloaded, you
should see something like "F-Secure Anti-Virus Update 2004-06-09"
under Title.
Check the Last Result column. If the update has been successfully
placed into the destination directory, the Latest Result displays
Installed. If the Latest Result is Not installed, the update has been
downloaded but the F-Secure Automatic Update Agent could not
copy it into the destination directory. The F-Secure Automatic Update
Agent tries to copy it there again in one minute intervals. Click
Package Properties
If the Last Result value is Installed, check the date and time in the
First Installed column at the bottom of the Received Packages page.
Then, open Windows Explorer and select the F-Secure Anti-Virus
folder, select Details from the View menu, and click the Modified
column title above the file list to display the files sorted by date and
time. The F-Secure Anti-Virus folder should have files (with filename
extensions .def, .avc, .set or .dat) which have the same date and time
as the First Installed column.
to see the error message.
CHAPTER C
Troubleshooting
Show log file to
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