F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE Administrator's Manual page 216

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Q. I installed the F-Secure Automatic Update Agent, but it has not
downloaded any virus definition updates. What's wrong?
A. Select the Received Packages tab in the F-Secure Automatic Update
Agent window and check that no virus definitions update packages
are listed in there.
Select the Channel Status page in the F-Secure Automatic Update
Agent. If the Channel Name and Channel Address fields are empty,
the client has not yet connected to F-Secure Automatic Update
server. Make sure that your Internet connection is working, and if the
Current Status is Ready, click
connect to the server immediately. Downloading the virus definitions
database update for the first time can take a while if you have a lot of
other Internet traffic open at the same time.
If the client cannot connect to the server, make sure that your browser
can access the Internet. Open your browser and connect to
http://fsbwserver.f-secure.com/. If you cannot connect to the web
page, check your network settings. If the connection was successful,
open the Settings page. If Polite Agent is selected in the
Communication section, change it to HTTP. If you change the
protocol from Polite Agent to HTTP or vice versa, you have to restart
the F-Secure Automatic Update Agent.
If changing to HTTP communication did not help, open the Internet
options in your browser to determine if you are connected through an
HTTP proxy server. A few examples:
Internet Explorer 6.0: Under the Tools menu, select Internet
Options. Select the Connection tab and click
Check the settings in the Proxy server section. If you have the
Use a proxy server for your LAN option selected and there is an
address and port defined, you are using an HTTP proxy server. If
the Use a proxy server for your LAN option is not selected and
Connect Now to force the client to
LAN Settings....