Lenovo ThinkPad X1 Carbon Gen 13 User Manual
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Lenovo ThinkPad X1 Carbon Gen 13 User Manual

Lenovo ThinkPad X1 Carbon Gen 13 User Manual

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ThinkPad X1 Carbon Gen 13 and ThinkPad X1
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Summary of Contents for Lenovo ThinkPad X1 Carbon Gen 13

  • Page 1 ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...
  • Page 2 Generic Safety and Compliance Notices First Edition (February 2025) © Copyright Lenovo 2025. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    ....53 Lenovo apps ....Camera problems ....
  • Page 4 Pen problems ....Call Lenovo ....USB problems ....
  • Page 5 Appendix D. Notices and trademarks ....117 © Copyright Lenovo 2025...
  • Page 6 ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 7: Discover Your Lenovo Notebook

    Discover your Lenovo notebook ® Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
  • Page 8 ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 9: Chapter 1. Meet Your Computer

    Chapter 1. Meet your computer ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 are Lenovo AURA EDITION products with a collection of premium, uncompromising, and exclusive experiences where endless possibilities meet ultimate personalization. Front view Have a quick glance at the front view of your computer.
  • Page 10 TrackPoint buttons * for selected models Note: Depending on the model, your computer comes with either a Trackpad or a Haptic Touchpad. ThinkPad X1 2-in-1 Gen 10 ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...
  • Page 11 Description Description Item Item Microphone Infrared camera Webcam privacy shutter Touch screen ® TrackPoint pointing stick Fingerprint reader NFC (near field communication) mark* Haptic Touchpad / Trackpad TrackPoint buttons * for selected models Note: Depending on the model, your computer comes with either a Trackpad or a Haptic Touchpad. Chapter 1 Meet your computer...
  • Page 12 • “Lock on leave function (for selected models)” on page 42 Important information Your computer contains magnets. Keep a safe distance away from devices and objects that might be affected by magnets, such as credit cards. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 13: Side View

    Side view Have a quick glance at ports on both sides of your computer. Description Description Item Item USB-A connector (USB 5Gbps, Always ® USB-C connector (Thunderbolt™ 4) On USB) Nano-SIM-card tray* Power button USB-A connector (USB 5Gbps) Audio connector Security-lock slot HDMI™...

  • Page 14: Bottom View

    Step 3. Connect your computer to ac power and then turn on your computer. If your computer is still no response, you can call Lenovo Customer Support Center to get further help. CAUTION: When the computer is operating, it should be placed on a hard and flat surface with its bottom area not in contact with user’s bare skin.
  • Page 15 Chapter 1 Meet your computer...

  • Page 16: Features And Specifications

    * for selected models USB specifications Get to know more USB specifications. Notes: • Depending on the model, some USB connectors might not be available on your computer. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...
  • Page 17 • Connect to USB-C accessories to help expand your computer • USB-C connector (USB 10Gbps) functionality. To purchase USB-C accessories, go to https:// • USB-C connector (Thunderbolt 3) www.lenovo.com/accessories • USB-C connector (Thunderbolt 4) • USB-C connector (USB4 40Gbps) • USB-C connector (DP Alt mode DP 2.1) Chapter 1...
  • Page 18 ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 19: Chapter 2. Get Started With Your Computer

    • Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...

  • Page 20: Complete The Operating System Setup

    Connect to the wired Ethernet To connect your computer to a local network, you need a Lenovo USB-C to Ethernet Adapter. Lenovo USB- C to Ethernet Adapter is available as an option and shipped with some computer models. You can purchase one from Lenovo at https://www.lenovo.com/accessories...

  • Page 21: Connect To A Cellular Network (For Selected Models)

    Connect to a cellular network (for selected models) To connect a 4G or 5G cellular data network, you must have a wireless wide area network (WWAN) module and a nano-SIM card installed. The nano-SIM card might come with your computer by countries or regions. If no nano-SIM card is shipped, you will need to purchase one from authorized service carriers.

  • Page 22: Turn On Airplane Mode

    Note: Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...

  • Page 23: Charge Your Computer With P-To-P 2.0 Charging Function

    Charge your computer with P-to-P 2.0 charging function Both USB-C connectors (Thunderbolt 4) on the computer feature the Lenovo-unique P-to-P 2.0 (Peer to Peer 2.0) charging function. Note: The actual charging speed of your computer depends on many factors, such as the remaining battery power of the computers, the wattage of the ac power adapter, and whether you are using the computers.

  • Page 24: Interact With Your Computer

    Print screen. Open Snipping Tool. ® ™ Launch the Smart Share feature in the Intel Unison app. Customize the function of this key on the Vantage app. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 25: Use The Trackpoint Pointing Device

    You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/solutions/windows-support Use the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
  • Page 26 Press and hold the TrackPoint center button while using your finger to applying pressure to the pointing stick in the vertical or horizontal direction. Then, you can scroll through the document, Web site, or apps. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 27: Use The Haptic Touchpad (For Selected Models)

    Press Ctrl+TrackPoint center button+TrackPoint pointing stick at the same time to zoom in or zoom out. Disable the TrackPoint pointing device The TrackPoint pointing device is enabled by default. You can disable the device and change settings such as the speed of cursor when using the TrackPoint pointing stick and the TrackPoint center button. To change the settings, do the following: Step 1.

  • Page 28: Use The Trackpad (For Selected Models)

    • Some gestures are not available in the following cases: – if the last action was done from the TrackPoint pointing device. – when you are using certain apps. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...
  • Page 29 – when you are using two or more fingers and your fingers are too close. • Trackpad might be insensitive in the following cases: – when you position your fingers too close to the edge of Trackpad. – when you touch the Trackpad with wet fingers. –...
  • Page 30 Two fingers slide horizontally or vertically. Scroll through items. Three-and-four-finger touch gestures To do this Gesture Three fingers tap once. Open search window. Four fingers tap once. Open notification center. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 31: Use The Touch Screen (For Selected Models)

    To do this Gesture Three- or four-finger swipes up. Show all windows. Three- or four-finger swipes down. Show the desktop. Three- or four-finger swipes left or right. Switch between open apps or windows. Disable the Trackpad or Haptic Touchpad The Trackpad or Haptic Touchpad is enabled by default. To disable the Trackpad or Haptic Touchpad: Step 1.
  • Page 32 Open the widget panel. Swipe from the right. Open notification center. Two-finger touch gesture To do this Gesture Move two fingers towards. Zoom out. Spread two fingers apart. Zoom in. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...
  • Page 33 Three-and-four-finger touch gesture To do this Gesture Swipe with three fingers up. Show all open windows. Swipe with three fingers down. Show the desktop. Swipe with three fingers to the left or right. Switch apps. Swipe with four fingers to the left or right. Switch desktops.

  • Page 34: Connect To An External Display

    Press Windows logo key+K and then select a wireless display to connect with. Set the display mode Press or Fn key+ and then select a display mode of your preference. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 35: Change Display Settings

    Change display settings You can change the settings for both the computer display and the external display, such as the main or the secondary display, brightness, resolution, and orientation. To change the settings, do the following: Step 1. Right-click a blank area on the desktop and select Display settings. Step 2.

  • Page 36: Use Lenovo Yoga Pen (For Selected Models)

    View a slide show. Use Lenovo Yoga Pen (for selected models) Lenovo Yoga Pen (hereafter referred to as the pen) enables a more precise and easier way of selecting, writing and sketching. It attaches magnetically to your computer. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...
  • Page 37 • The default function of each barrel button might vary in different apps. • To customize the barrel button functions, use Lenovo Pen Settings. You can also check the battery life on your pen in Lenovo Pen Settings. If Lenovo Pen Settings is not installed on your computer, download and install the latest WinTab driver from or from Microsoft Store.
  • Page 38 1. Pull out the damaged tip by the tip remover. Note: If the damaged tip cannot be extracted, do not disassemble the pen body. You can call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https:// pcsupport.lenovo.com/supportphonelist...
  • Page 39 • The pen contains pressure sensors. Apply an appropriate amount of pressure when writing on the screen. Do not subject the pen to shock or vibration. Chapter 2 Get started with your computer...
  • Page 40 ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 41: Chapter 3. Explore Your Computer

    Lenovo AI Now (for selected models) Lenovo AI Now is a personal and private AI assistant to help with inspiration, writing, summarizing, and quick settings for your computer. With local AI models, it can ensure your data security and provide a secure AI experience.

  • Page 42: Trackpoint Quick Menu

    • PC Assistant: Set up and optimize your computer. It provides smart setup features and can connect you to timely Lenovo services. For example, you can ask AI Now to help turn on Eye Care mode or find the nearest service center.

  • Page 43: Lenovo Aura Edition Experiences

    LEARN MORE. Lenovo AURA EDITION Experiences Lenovo AURA EDITION Experiences include Smart Modes, Smart Share, and Smart Care. These software solutions help elevate the user experience with your Lenovo AURA EDITION computer.

  • Page 44: Smart Modes

    • The available features vary depending on the computer model. • The Lenovo View service and Vantage app periodically update features to improve your camera settings and functions. The feature description might be different from that on your actual user interface.

  • Page 45: Smart Care

    • Open the Vantage app, and then click Smart Care from the side panel menu. • Download and install the mobile app Lenovo Smart Care from the app store used by your mobile phone, such as Apple App store or Google Play, and add the device serial number to start.

  • Page 46: Copilot In Windows

    • Check, renew, or upgrade warranty. • Get in-time support from Lenovo through multiple channels. For example, you can query BIOS problems through a live chat, a live call or even sharing your screen. If you want to query your issue later, you can schedule a callback or submit a ticket.

  • Page 47: Transfer Data

    Best performance – Louder fan noise and higher temperature are acceptable to you. • Efficiency Optimizer: An exclusive Lenovo power saving feature. Dynamically adjust your CPU’s power consumption based on your system’s usage. • Panel Brightness Control: An exclusive Lenovo power saving feature. Incrementally adjust your display brightness when you connect or disconnect your charger.

  • Page 48: Set Up An Nfc Connection

    To pair with an NFC card or smartphone: Note: Ensure that the NFC card is in NFC Data Exchange Format (NDEF), otherwise the card cannot be detected. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 49: Chapter 4. Secure Your Computer And Information

    Note: The slot supports cable locks that conform to the Kensington NanoSaver lock standards using Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable locks at https://smartfind.lenovo.com Log in with fingerprint recognition You can log in to the computer with your fingerprint.

  • Page 50: Log In With Facial Recognition

    Your computer supports the lock on leave function with ultrasound-based human presence detection, providing added security and improving battery life. Change the settings To enable or disable this function: ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 51: User Presence Sensing (For Selected Models)

    Step 1. Go to Start ➙ Power & battery. Step 2. Turn on or turn off the Turn off my screen when I leave switch. User Presence Sensing (for selected models) Your computer with 4K camera might support User Presence Sensing feature. This feature offers smarter privacy protection, simpler login convenience, and better energy management for your computer.

  • Page 52: Change The Settings From The Vantage App

    Note: The privacy level of this function varies depending on the screen brightness level, the contrast ratio, and the physical environment where you are using this function. The recommended range of the screen brightness level is 50-60. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 53: Use The Password Privacy Function

    However, there is no guarantee that all data is saved in any situation. To check the type of your M.2 solid-state drive: Step 1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics window. Step 2.

  • Page 54: Uefi Bios Passwords

    When prompted to enter an NVMe password, press F1 to switch between the admin NVMe password and user NVMe password. Notes: The NVMe password is not available in the following situations: ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 55: Set, Change, Or Remove A Password

    The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.

  • Page 56: Fido (Fast Identity Online) Authentication

    Lenovo-authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself. To check whether the storage drive is a CRU and the relevant replacement procedure, see “CRU list”...

  • Page 57: Log In To The System With Passwordless Power-On Authentication

    Step 2. Press F12 during the power-on process. Step 3. If you set a power-on password, you are prompted to enter the correct password. Select App Menu ➙ ThinkShield Passwordless Power-On Device Manager and press Enter Step 4. Step 5. Insert the FIDO2 USB device to register the device by following steps: Select the available FIDO2 USB device that you want to register in the Discovered Devices field.
  • Page 58 2. Enter the BIOS menu with the certificate or skip the certification authentication process. 3. Select Security ➙ Reset Certificate. 4. Follow the on-screen instructions to enter the reset code provided by IT admin. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 59: Chapter 5. Configure Advanced Settings

    Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator interface and description of settings might be different from that on your actual user interface. Customize BIOS Defaults The feature provides a solution to backup your preferred BIOS Setup settings.

  • Page 60: Thinkshield Secure Wipe

    F4 blinking sequentially to indicate the progress. Do not press the power button to interrupt the process. Wait a few minutes until the logo screen is displayed. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 61: Chapter 6. Frequently Asked Questions

    Scroll down to the bottom. Click Get help and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 62: Mouse Problems

    For more solutions to audio problems, go to https://support.lenovo.com/solutions/ht501860 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 63: Keyboard Problems

    Keyboard problems My keyboard does not work Problem: What should I do if my keyboard does not work? Solution: If your keyboard does not work or types wrong characters, try the following solutions one by one to troubleshoot and fix the issue: 1.

  • Page 64: My Keyboard Backlight Does Not Work

    If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My keyboard backlight does not work Problem: What should I do if my keyboard backlight does not work?

  • Page 65: My Computer Battery Is Not Recognized

    5. Update UEFI BIOS to the latest version. For details, refer to “UEFI BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 66: Black Screen

    2. In the search box of the Get Help app, type Troubleshoot BSOD error. 3. Follow the guided walkthrough. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 67: My External Display Does Not Work

    4) In the popup window, select Uninstall. 5) If you're asked to confirm your choice, select Yes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 68: Fingerprint Reader Problems

    Right-click the display driver and select Properties. d. Under Driver, select Roll Back Driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 69: Fingerprint Enrollment Error

    5) Restart your computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 70: Touchpad Or Trackpad Problems

    Note: During the enrollment, it is recommended that you follow the on-screen instructions to enroll the full image of your fingerprint. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 71: My Touchpad Or Trackpad Responds Slowly

    If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My touchpad or trackpad responds slowly Problem: What should I do if my touchpad or trackpad responsds slowly?

  • Page 72: Fan Problems

    Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 73: Hinge Problems

    Type task manager in the Windows search box and press Enter. b. Terminate power-consuming applications or processes that are not in use. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 74: Usb Problems

    3. Update Lenovo Pen Settings, an app preinstalled on your computer, and ensure that your pen has paired to your computer through Bluetooth. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 75: Create A Recovery Drive

    4. Click Restore to and choose a new location to save the files. • Recover data by using a reliable USB data recovery tool. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 76: Bluetooth Connection Problems

    2. Update your Windows operating system to 23H2 or later version. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 77: Network Connection Problems

    If Windows does not reinstall the driver automatically, open device manager and click Action ➙ Scan for hardware changes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 78: Power Charging Problems

    8. Contact your Internet service provider to check if there are any issues with your internet plan or connection. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 79: My Built-In Battery Cannot Be Charged

    4. Turn off the computer and disconnect the computer from ac power and all connected cables. Wait a few minutes. Then, reconnect to ac power and turn on the computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 80: Startup Problems

    If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Startup problems My computer does not start up Problem: What should I do if my computer does not start up? Solution If your computer does not start up, take the following steps: 1.

  • Page 81: Performance Problems

    Get the latest updates from the Windows Update. For details, go to https://support.microsoft.com/ windows_update c. Restart your computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Performance problems...

  • Page 82: Password Problems

    Depending on your specific situation, you can choose from different recovery options. For details, go to https://support.microsoft.com/windows_recovery If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 83: Retrieve My Bitlocker Recovery Key In Windows

    If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Retrieve my BitLocker recovery key in Windows Problem: How to retrieve my BitLocker recovery key in Windows? Solution: To retrieve your BitLocker recovery key in Windows, choose one of the following solutions: •...

  • Page 84: Windows Operating System Installation Error

    6. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 85: Upgrade My Windows Operating System

    BIOS before attempting system installation. 5. Reinstall the Windows system. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 86: Windows Operating System Upgrading Error

    3. Ensure that the available disk space of your computer meets the requirement of the new Windows operating system. 4. Upgrade the system again. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 87: Windows Operating System Recovery Error

    4. Ensure that the available disk space of your computer meets the requirement of the new Windows operating system. 5. Reinstall the Windows operating system. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 88: Driver Installation Error

    2. If an update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 89: Uefi Bios Problems

    2. Reinstall the driver. Find general solutions, go to https://support.lenovo.com/solutions/HT105331 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist UEFI BIOS problems...

  • Page 90: Reset System To Factory Defaults

    33% to 65% LED indicators on Esc, F1 and F4 blink simultaneously 66% to 100% If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 91 Lenovo Support resource • Lenovo PC Technical Support web site: . You can obtain the following https://pcsupport.lenovo.com information and resources: – Drivers and software – Troubleshoot and diagnose – How to’s – Guides and manuals – Warranty lookup – Parts lookup –...
  • Page 92 – Safety and Warranty Guide: Safety, warranty, recycling, and other information – Generic Safety and Compliance Notices: Compliance, accessibility, RoHS, and other information – Regulatory Notice: Regulatory notices for wireless modules Lenovo responsibility • Accessibility information: https://www.lenovo.com/accessibility ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...
  • Page 93 • Environment information: https://www.lenovo.com/us/en/sustainability-operational-impact • Product security: https://www.lenovo.com/us/en/product-security/landing/ Chapter 6 Frequently asked questions...
  • Page 94 ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 95: Chapter 7. Help And Support

    If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 93. Message Solution The computer turned off because the battery power is low.
  • Page 96 • We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.

  • Page 97: Diagnostics Tool

    (service provider only). Diagnostics tool This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.

  • Page 98: Hardware Scan

    Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with Lenovo diagnosing tools. • Lenovo Support Web site makes periodic updates of the sections to keep improving your experience with your computer. The Web site interface and descriptions of sections might be different from that on your actual interface.

  • Page 99: Lenovo Memory Self Repair

    Lenovo Memory Self Repair Lenovo Memory Self Repair (hereafter referred to as repair tool) enables you to repair memory single-bit or single-row failure with internal redundant resources. It is recommended that you use the repair tool in the following situations: •...

  • Page 100: Call Lenovo

    In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the needed information before you contact Lenovo.

  • Page 101: Lenovo Customer Support Center

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Page 102 • https://pcsupport.lenovo.com/warrantylookup ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 103: Chapter 8. Cru Replacement

    If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 104: Disable Fast Startup

    For the removal procedure, refer to the built-in battery replacement instructions in this documentation. • For the non-CRUable built-in battery connected to the system board with comb connectors: Call Lenovo Customer Support Center for help. To check whether the built-in battery on your computer is a CRU, see the CRU list in Chapter 8 “CRU replacement”...
  • Page 105 2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn over the computer. Tool needed: Phillips head screwdriver For ThinkPad X1 Carbon Gen 13 Step 1. Remove the base cover assembly as shown below.

  • Page 106: Built-In Battery

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery may not be covered by warranty.
  • Page 107 Lenovo recommends you use a qualified repair technician or ensure that you carefully follow all instructions provided by Lenovo. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Please do not dispose of your battery with your household waste.

  • Page 108: Wireless Wan Module And Its Bracket (For Selected Models)

    • Wireless WAN ready model identifies that product has preinstalled wireless WAN antennas and allows a user-installable wireless WAN module. • Only wireless WAN model or wireless WAN ready model is allowed to install the optional Lenovo wireless WAN module.
  • Page 109 • Phillips head screwdriver • Pry tool Type one – 4G wireless WAN module Step 1. Note: Depending on models, the 4G wirless WAN module might be either 4 connectors or 2 connectors. Remove the captive bracket and wireless WAN module and its bracket as shown below. Step 2.
  • Page 110 The cable routing is different for 4G wireless WAN module and 5G wireless WAN module. Ensure that the antenna cables are installed appropriately when installing a wireless WWAN module. Type one – 4G wireless WAN module with 2 connectors ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...
  • Page 111 Type two – 4G wireless WAN module with 4 connectors Type three – 5G wireless WAN module Notes: • Keep the tape attached away from the speaker. Chapter 8 CRU replacement...
  • Page 112 • Ensure that the blue cable does not touch the thermal fan. • Do not remove the plastic cover from new antenna connectors until you install the new antennas. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 113: M.2 Solid-State Drive And M.2 Solid-State Drive Bracket

    M.2 solid-state drive and M.2 solid-state drive bracket Follow the instructions to replace the M.2 solid-state drive and M.2 solid-state drive bracket. Before you start, read Generic Safety and Compliance Notices Attention: If you replace an M.2 solid-state drive, you might need to install a new operating system. For details on how to install a new operating system, see “Install a Windows operating system”...
  • Page 114 Remove the M.2 solid-state drive and M.2 solid-state drive bracket as shown below. Step 2. Install the M.2 solid-state drive and M.2 solid-state drive bracket in reverse order. ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 115: Appendix A. Compliance Information

    • ThinkPad X1 2-in-1 Gen 10 for mainland China only Further compliance information related to your product is available at https://www.lenovo.com/compliance Table 1. Korean Minimum Energy Performance Standard (MEPS) value (For ThinkPad X1 Carbon Gen 13) Energy efficiency labeling Energy efficiency information Computer type...
  • Page 116 The following illustration shows the antenna locations on ThinkPad X1 Carbon Gen 13: Wireless LAN antenna (main and auxiliary) Wireless WAN antenna (MIMO1)* Wireless WAN antenna (main)* Wireless WAN antenna (auxiliary)* Wireless WAN antenna (MIMO2)* * for selected models ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 117: Operating Environment

    The following illustration shows the antenna locations on ThinkPad X1 2-in-1 Gen 10: Wireless LAN antenna (auxiliary) Wireless LAN antenna (main) Wireless WAN antenna (MIMO1)* Wireless WAN antenna (main)* Wireless WAN antenna (auxiliary)* Wireless WAN antenna (MIMO2)* * for selected models Operating environment This section provides information about the operating environment of your computer.
  • Page 118 ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 119: Appendix B. Accessibility Features

    Lenovo keyboards support various accessibility features. For example: – Tactile markings on some keys for easier identification Tactile markings provide all users with a way to find keys without looking at the keyboard. Lenovo provides bumps for the following keys: –...
  • Page 120 The industry-standard connectors on Lenovo products enable better compatibility with peripheral devices. • Operating systems The accessibility features of the operating systems can be configured to assist users in the following ways: ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...
  • Page 121 – Vision features, such as text size and visual effect settings, make the screen contents easier to see. – Hearing features, such as audio and caption settings, make the screen contents easier to hear. – Interaction features, such as speech and eye-control settings, make the product easier to control. To access the accessibility features of the Windows 11 operating system, go to Start ➙...
  • Page 122 ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 123: Appendix C. Notice For Usb Connector Name Update

    Appendix C. Notice for USB connector name update The USB Implementers Forum published a revision of the guideline for USB connector names in September, 2022. Lenovo follows the revised guideline and updates USB connector names accordingly. You can refer to the table below for naming update details.
  • Page 124 ThinkPad X1 Carbon Gen 13 and ThinkPad X1 2-in-1 Gen 10 User Guide...

  • Page 125: Appendix D. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 126 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

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